help! caravan site in administration

[wend5000]

Help!

 

Me and my boyfriend have just come back from a nightmare holiday in newquay. The site we stayed on had gone into administration 21st may. our holiday was 7th june. we recieved no confirmation about this. All apart from the bar, all the facilities were closed (ie restaurant, heated pool shop etc) we had no water one day due to them drilling through the water pipe. it was a holiday from hell.

 

the website is still adertising everything is open (apart from 'in administration' at the top of website and in small print at bottom) but for most people you may over look this, and presume its still up and running.

 

Where do i stand? who should i contact? i have written a 5 page letter listing all the problems we faced, and sending that to the site direct and also the administrators. who else can i contact?

 

(all the staff were told everyone that had booked a holiday were sent a letter to tell them- we, nor did any of the other people we spoke to were sent one)

 

see website for your self summer lodge country park in cornwall.

 

thanks

 

wendy

[rebel11]

Hi Wend

 

Welcome to CAG,

 

How did you pay? Did you pay by Credit Card?

 

Consumer Direct - Holidays and travel

 

Hopefully others will provide further advice

[BankFodder]

You should name the company here as it will get into Google and warn others.

 

Good advice about the credit card claim route.

 

Are they still taking bookings? If so then contact the police.

 

Unfortunately, if they are in administration then there will be little you can do if you did ot pay by credit card.

 

Did you get the contact details of others who were there?

 

You should also call the local paper for that region and give them the story - although it won't do you much good.

[rebel11]

Bank,

 

'see website for your self summer lodge country park in cornwall'

 

 

Summer Lodge Country Park - Newquay, Cornwall

[wend5000]

thanks all.

 

sadly i paid by debit card. i am in contact with trading standards, but like the paper idea, as we took several photos showing how bad things were.

[tattiedigger]

If your debit card is VISA then you can ask for "Chargeback" through your bank. It is likely that initially your bank will tell you that they can't do chargeback on a debit card. Just tell them that you will report to directly to VISA EUROPE, and i think you will find more co-operation.

YOU CAN DO CHARGEBACK WITH VISA DEBIT CARDS. Can't say for others though.

[Conniff]

It's certainly accepting bookings still. I did an enquiry and received the following email.

 

"

Morning,

 

I'm please to advise you that we do have limited availability for your requested dates, staying in bronze budget accommodation, please call us on

01726 860 415 so we can process your booking.

 

Prices start from £199.

 

Regards

 

Sue Boniface

Guest Reservations Advisor

Summer Lodge Country Park

0845 838 2 938

www.summerlodge.co.uk "

[honeybee13]

Hello everyone. I may be out of date here, but is there an obligation on the administrators to try to keep the business going to recoup as much money as possible?

 

I don't know how that impacts on claims by unhappy clients, but I hope this might be relevant. We may need an accountant here.

 

HB

[buzby]

I don't believe being in 'Administration' is relevant - as this simply means an accountant is running the business to restructure or sell.

 

The issue is more to do with what you were promised and ehat you got. I do not think a chargeback will be successful, as you actually recieved the holiday and stayed for the full duration? Your issue is not being able to take advantage of expected facilities (like the pool) so some form of rebate or credit would be in order. The loss of water would be an accident, and the same could have happened at home if someone dug through the pipe.

 

I'd write in the first instance to the administrator, pointing out you were disappointed with the holiday, and list the items that were unavailable, yet were promised. It would be up to them to refund, or for you to pursue what you believe you are due as a rebate if they refuse. But bear in mind if they are in a precarious position, winning a case may not bring satisfaction if the business is taken over by a new company.