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    • The property was our family home.  A fixed low rate btl/ development loan was given (last century!). It was derelict. Did it up/ was rented out for a while.  Then moved in/out over the years (mostly around school)  It was a mix of rental and family home. The ad-hoc rents covered the loan amply.  Nowadays  banks don't allow such a mix.  (I have written this before.) Problems started when the lease was extended and needed to re-mortgage to cover the expense.  Wanted another btl.  Got a tenant in situ. Was located elsewhere (work). A broker found a btl lender, they reneged.  Broker didn't find another btl loan.  The tenant was paying enough to cover the proposed annual btl mortgage in 4 months. The broker gave up trying to find another.  I ended up on a bridge and this disastrous path.  (I have raised previous issues about the broker) Not sure what you mean by 'split'.  The property was always leasehold with a separate freeholder  The freeholder eventually sold the fh to another entity by private agreement (the trust) but it's always been separate.  That's quite normal.  One can't merge titles - unless lease runs out/ is forfeited and new one is not created/ granted. The bridge lender had a special condition in loan offer - their own lawyer had to check title first.  Check that lease wasn't onerous and there was nothing that would affect good saleability.  The lawyer (that got sacked for dishonesty) signed off the loan on the basis the lease and title was good and clean.  The same law firm then tried to complain the lease clauses were onerous and the lease too short, even though the loan was to cover a 90y lease extension!! 
    • Northmonk forget what I said about your Notice to Hirer being the best I have seen . Though it  still may be  it is not good enough to comply with PoFA. Before looking at the NTH, we can look at the original Notice to Keeper. That is not compliant. First the period of parking as sated on their PCN is not actually the period of parking but a misstatement  since it is only the arrival and departure times of your vehicle. The parking period  is exactly that -ie the time youwere actually parked in a parking spot.  If you have to drive around to find a place to park the act of driving means that you couldn't have been parked at the same time. Likewise when you left the parking place and drove to the exit that could not be describes as parking either. So the first fail is  failing to specify the parking period. Section9 [2][a] In S9[2][f] the Act states  (ii)the creditor does not know both the name of the driver and a current address for service for the driver, the creditor will (if all the applicable conditions under this Schedule are met) have the right to recover from the keeper so much of that amount as remains unpaid; Your PCN fails to mention the words in parentheses despite Section 9 [2]starting by saying "The notice must—..." As the Notice to Keeper fails to comply with the Act,  it follows that the Notice to Hirer cannot be pursued as they couldn't get the NTH compliant. Even if the the NTH was adjudged  as not  being affected by the non compliance of the NTK, the Notice to Hirer is itself not compliant with the Act. Once again the PCN fails to get the parking period correct. That alone is enough to have the claim dismissed as the PCN fails to comply with PoFA. Second S14 [5] states " (5)The notice to Hirer must— (a)inform the hirer that by virtue of this paragraph any unpaid parking charges (being parking charges specified in the notice to keeper) may be recovered from the hirer; ON their NTH , NPE claim "The driver of the above vehicle is liable ........" when the driver is not liable at all, only the hirer is liable. The driver and the hirer may be different people, but with a NTH, only the hirer is liable so to demand the driver pay the charge  fails to comply with PoFA and so the NPE claim must fail. I seem to remember that you have confirmed you received a copy of the original PCN sent to  the Hire company plus copies of the contract you have with the Hire company and the agreement that you are responsible for breaches of the Law etc. If not then you can add those fails too.
    • Weaknesses in some banks' security measures for online and mobile banking could leave customers more exposed to scammers, new data from Which? reveals.View the full article
    • I understand what you mean. But consider that part of the problem, and the frustration of those trying to help, is the way that questions are asked without context and without straight facts. A lot of effort was wasted discussing as a consumer issue before it was mentioned that the property was BTL. I don't think we have your history with this property. Were you the freehold owner prior to this split? Did you buy the leasehold of one half? From a family member? How was that funded (earlier loan?). How long ago was it split? Have either of the leasehold halves changed hands since? I'm wondering if the split and the leashold/freehold arrangements were set up in a way that was OK when everyone was everyone was connected. But a way that makes the leasehold virtually unsaleable to an unrelated party.
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Vodafone/Lowell***Complaint resolved***


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Hello everyone, *again*.

 

After having closed down both our mobile phone contracts with Vodafone in November 2007 due to us not being able to get a signal in the house, rendering the phones unusable, I have today received demands for payment from the credit dept. of Vodafone.

 

I still have the letters sent to Vodafone in Sept. and Nov. 2007 giving 30 days' notice - the 18-month contracts had been fulfilled and paid for - as well as the second letter I had to send on one account, drafted for me by Consumer Direct, quoting The Supply of Goods and Services Act 1982.

 

They threaten us with those clowns at Lowell if we don't pay a debt - they want approx. £40 - we don't owe. Interesting, as I have recently CCAd Lowell on two different old debts.

 

Can anyone please direct me to a template letter or advise on what I should do next?

 

Many thanks in advance

hope you're all well

H.xx

 

PS I have just noticed that these demands have not come on proper Vodafone stationery - the logo is photocopied.

Edited by MARTIN3030
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That the birds of worry and care fly above your head, this you cannot change. But that they build nests in your hair, this you can prevent. --- Chinese proverb

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I'm not sure if there's a template letter for this situation but if I were you I'd send copies of the letters you mention with a cover stating that you do not acknowledge any debt based on etc etc

You may find that your post gets a vist from "Lee vodafone", he works for them and has been very helpful to others

Good luck

R

[sIGPIC][/sIGPIC] I asked them to wait whilst I got my Bank card :violin:

------------------------------------------------------------------------------------------

 

Information that may help if a CCA request is refused due to the lack of a signature . . http://www.consumeractiongroup.co.uk/forum/showthread.php?248863-Signature-demands-fight-back-possible-!&highlight=

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Hello everyone, *again*.

 

After having closed down both our mobile phone contracts with Vodafone in November 2007 due to us not being able to get a signal in the house, rendering the phones unusable, I have today received demands for payment from Stefan in the credit dept. of Vodafone.

 

:confused: :confused:

 

I still have the letters sent to Vodafone in Sept. and Nov. 2007 giving 30 days' notice - the 18-month contracts had been fulfilled and paid for - as well as the second letter I had to send on one account, drafted for me by Consumer Direct, quoting The Supply of Goods and Services Act 1982.

 

They threaten us with those clowns at Lowell if we don't pay a debt - they want approx. £40 - we don't owe. Interesting, as I have recently CCAd Lowell on two different old debts.

 

Can anyone please direct me to a template letter or advise on what I should do next?

 

Many thanks in advance

hope you're all well

H.xx

 

PS I have just noticed that these demands have not come on proper Vodafone stationery - the logo is photocopied.

 

I missed this before, seems strange that your letters do not appear to be on proper Vodafone headed paper :confused: . . I'm 100% sure no one would be attempting to pull a fast one here . . hmmm yeh right says the cynic in me :rolleyes:

 

Lets see what happens

 

R

Edited by MARTIN3030
see below

[sIGPIC][/sIGPIC] I asked them to wait whilst I got my Bank card :violin:

------------------------------------------------------------------------------------------

 

Information that may help if a CCA request is refused due to the lack of a signature . . http://www.consumeractiongroup.co.uk/forum/showthread.php?248863-Signature-demands-fight-back-possible-!&highlight=

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Well I wish he'd make up his mind. Is he Credit Manager or COD?:confused:

 

Thanks again, cerebusalert and Revenant. Have sent email to Vodafone Customer Service (which was always poor even when we were paying them)... I just can't believe I have to deal with these people again when they were paid up over two years ago!

Edited by MARTIN3030
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That the birds of worry and care fly above your head, this you cannot change. But that they build nests in your hair, this you can prevent. --- Chinese proverb

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Update:

 

I have just looked up the address these so-called letters from Vodafone came from - POB 511, Bradley Stoke, Bristol BS34 9BH -

 

It's actually Lowell Financial *pretending* to be Vodafone!!!! Hence the photocopied logo.

 

Isn't that illegal?

Edited by Hwyl56

That the birds of worry and care fly above your head, this you cannot change. But that they build nests in your hair, this you can prevent. --- Chinese proverb

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Update:

 

I have just looked up the address these so-called letters from Vodafone came from - POB 511, Bradley Stoke, Bristol BS34 9BH -

 

If you still have the envelopes see if the return address is the same or one of the other po box alias's they use

 

It's actually Lowell Financial *pretending* to be Vodafone!!!! Hence the photocopied logo.

 

Isn't that illegal?

 

I think you need to bring this to the attention of TS/OFT/Vodafone, another bit of trickery from Lowell :x

 

 

I'm sure that's got to come under misrepresentation of some kind

R

[sIGPIC][/sIGPIC] I asked them to wait whilst I got my Bank card :violin:

------------------------------------------------------------------------------------------

 

Information that may help if a CCA request is refused due to the lack of a signature . . http://www.consumeractiongroup.co.uk/forum/showthread.php?248863-Signature-demands-fight-back-possible-!&highlight=

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Thanks again, R. I'm sure this is all because we've got Lowell by the short & curlies on some other stuff....:grin::grin:

That the birds of worry and care fly above your head, this you cannot change. But that they build nests in your hair, this you can prevent. --- Chinese proverb

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Hi Hwyl

Please find below what I think are possible breaches in this situation for Lowell have presented letters that are supposed to come from Vodafone, might be worth starting to throw some stuff back thier way ;)

 

CSA Code of Practice

 

1. General Conduct

Each member shall act responsibly and with

integrity in the day-to-day conduct of its

business. For example:

a) Conduct its business lawfully, comply with

all relevant UK legislation, regulation

and judicial decisions and trade fairly and

responsibly.

b) Conduct its business under a name, title or

style which will not confuse or mislead

clients, creditors, debtors or members of

the public, or which will not imply any

association with other organisations or

persons, which do not exist.

 

OFT Guidelines

 

2 UNFAIR BUSINESS PRACTICES

Communication

2.1 It is unfair to communicate, in whatever form, with consumers in an unclear,

inaccurate or misleading manner.

 

2.2 Examples of unfair practices are as follows:

 

b. leaving out or presenting information in such a way that it

creates a false or misleading impression or exploits debtors'

lack of knowledge

 

c. those contacting debtors not making clear who they are, who

they work for, what their role is, what the purpose of the

contact is

 

[sIGPIC][/sIGPIC] I asked them to wait whilst I got my Bank card :violin:

------------------------------------------------------------------------------------------

 

Information that may help if a CCA request is refused due to the lack of a signature . . http://www.consumeractiongroup.co.uk/forum/showthread.php?248863-Signature-demands-fight-back-possible-!&highlight=

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Cheers, Revenant, shall use all that in my letter.:)

 

ODC, thank you - but I don't believe dcas are allowed to pretend to be a member of staff of another company. That's misrepresentation, as R. says.

 

How dumb do you have to be to work for/run Lowell, anyway? Like these kinds of tactics are going to make me pay money I don't owe.

That the birds of worry and care fly above your head, this you cannot change. But that they build nests in your hair, this you can prevent. --- Chinese proverb

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Lowells are not actually pretending to be Vodafone if Vodafone give them permission to use a letter and letterheading from them. There are loads of other threads where DCAs have done the same.

 

In my case Worst Credit sent me a letter from a completely different bank to the one they were chasing me for. Somebody obviously loaded the wrong template in the threatomatic

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Hi Hwyl56,

 

So that I can make sure your email gets to the Web Relations Team could you update the thread with your email reference number?

 

For clarification, Stefan is our Customer Operations Director and I'll address the issue regarding the letter with our Credit Administration Department so that they can get it amended.

 

Many thanks and as soon as I've received your email I'll come back to you as soon as I can.

 

Lee

 

Web Relations Team

 

Vodafone UK

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Ok one or two edits.

Primarily for the reason that we have a Vodafone representitive here looking into things and we should give him the chance to do that.

We should not be concerned of the past-its easy to find negatives on a Google search-we should instead be concerned with here and now.

Give Lee the opps to look into this-and then after you can make your minds up.

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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Hi Hwyl56,

 

So that I can make sure your email gets to the Web Relations Team could you update the thread with your email reference number?

 

For clarification, Stefan is our Customer Operations Director and I'll address the issue regarding the letter with our Credit Administration Department so that they can get it amended.

 

Hmmm . . I'm afraid to say that I read the comment above as at least partial acknowledgement that Vodafone know Lowell are sending out letters misleading people by using "Vodafone paper", IF Vodafone do not know or condone Lowell's behaviour how can they get the letter amended :confused:

 

Many thanks and as soon as I've received your email I'll come back to you as soon as I can.

 

Lee

 

Web Relations Team

 

Vodafone UK

 

It will be interesting to see what Lee can dig up on this one

 

R

Edited by Revenant

[sIGPIC][/sIGPIC] I asked them to wait whilst I got my Bank card :violin:

------------------------------------------------------------------------------------------

 

Information that may help if a CCA request is refused due to the lack of a signature . . http://www.consumeractiongroup.co.uk/forum/showthread.php?248863-Signature-demands-fight-back-possible-!&highlight=

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So that I can make sure your email gets to the Web Relations Team could you update the thread with your email reference number?

 

 

Thank you, Lee. I'm not sure what you mean by email reference number. I have since had an email from Rohit Sarode at your company saying that the monies are owed, but this is incorrect. Vodafone was given one month's written notice on both phones in 2007 because

 

a) the 18 month contract was up, so on one phone the accountholder was free to go to another company

 

b) on the second phone, we couldn't get a signal in the new place we'd moved to. That 18 month contract was up as well so that phone was cancelled on one month's notice.

 

Both accounts were paid up. Vodafone wanted an extra month's payment but that's ridiculous.

 

It has been over two years since this was settled, Vodafone has had our new address all this time. Why are we being harassed now, and under false pretences? It is my understanding that if there were a problem we should get a letter first from Vodafone, then from a dca.

 

I am also looking into placing a formal complaint with the financial ombudsman against both Vodafone and Lowell if this is not resolved. My partner had a heart attack 2 years ago because of this sort of thing.

 

Thank you again for your assistance.

 

H.

That the birds of worry and care fly above your head, this you cannot change. But that they build nests in your hair, this you can prevent. --- Chinese proverb

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Ok one or two edits.

Primarily for the reason that we have a Vodafone representitive here looking into things and we should give him the chance to do that.

We should not be concerned of the past-its easy to find negatives on a Google search-we should instead be concerned with here and now.

Give Lee the opps to look into this-and then after you can make your minds up.

 

Thank you for your points :) though I did think the fact that I hold in my hand proof of one company pretending to be another needed highlighting.

 

The email reference number is #2161935

That the birds of worry and care fly above your head, this you cannot change. But that they build nests in your hair, this you can prevent. --- Chinese proverb

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Hi Hwyl56,

 

Cerberusalert is spot on but if you don't know what the reference is then don't worry just send me a PM with just the email address from which you emailed us from and I'll try to trace your account that way.

 

Thanks,

 

Lee

 

Web Relations Team

 

Vodafone UK

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Vodafone like all creditors are responsible for the actions of any DCAs the engage to chase debt

 

Thank you, ODC :) Really appreciate all the assistance on this thread

That the birds of worry and care fly above your head, this you cannot change. But that they build nests in your hair, this you can prevent. --- Chinese proverb

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Hi Hwyl56,

 

Cerberusalert is spot on but if you don't know what the reference is then don't worry just send me a PM with just the email address from which you emailed us from and I'll try to trace your account that way.

 

Thanks,

 

Lee

 

Web Relations Team

 

Vodafone UK

 

The email reference number is #2161935

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Hi Hwyl56,

 

I've located your details and will now be able to look into this for you. Thanks cerberusalert I saw the post just after my initial post went on and thanks for removing it so that thread makes sense again.

 

While I have a few other Caggers to get back to I will try to come back to you today.

 

Thanks,

 

Lee

 

Web Relations Team

 

Vodafone UK

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Vodafone like all creditors are responsible for the actions of any DCAs the engage to chase debt

 

 

No one is denying that ODC I would be first to agree.

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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