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    • What type of finance is it?   HP, PCP, Loan? They want her to ring so they can bully her into making payments she can't afford...unless she can record her calls then IMHO, I'd keep everything in writing. Is £400 SSP her only income? There's no chance they will justify taking half of that.   Lodge a formal complaint with them ASAP, exhaust it, and then you can escalate it sooner rather than later, ruddy sharks!  
    • Is all of this actually on the signage? Don't remember seeing that much detail on other threads.
    • If I have learnt one thing from this forum, it's not to call and communicate via email. I passed this info on to her and they are pushing for her to call them.    "Unfortunately, you will need to call us. The conversation won’t be so black and white as to therefore type over email. In a nutshell we can confirm that the request to not pay for 3 months we cannot put in place"  I emailed them back on her behalf and said that what ever is discussed over the phone will need to be put in an email so that she can review it properly. No decisions will be made on that phone call.    "Once we speak to you on the phone we will follow up with an email to confirm the options discussed. [Phone number]"   Why are they pushing for a phone call? If its not so black and white, why can they then follow up with an email?  
    • Appreciate input Andy, updated: IN THE ******** County Court Claim No. [***] BETWEEN: LC Asset 2 S.A.R.L CLAIMANT AND [***] DEFENDANT ************ _________________________ ________ WITNESS STATEMENT OF [***] _________________________ ________ I, [***], being the Defendant in this case will state as follows;     I make this Witness Statement in support of my defence in this claim.   1. I understand that the claimant is an Assignee, a buyer of defunct or bad debts, which are bought on mass portfolios at a much-reduced cost to the amount claimed and which the original creditors have already written off as a capital loss and claimed against taxable income as confirmed in the claimant’s witness statement exhibit by way of the Deed of Assignment. As an assignee or creditor as defined in section 189 of the CCA this applies to this new requirement on assignment of rights. This means that when an assignee purchases debts (or otherwise acquires rights under a credit agreement) it also acquires certain obligations to the borrower including the duty to comply with CCA requirements (such as the rules on statements and notices and other post-contractual information). The assignee becomes the creditor under the agreement. This ensures that essential consumer protections under the CCA cannot be circumvented by assigning the debt to a third party. 2. The Claim relates to an alleged Credit Card agreement between the Defendant and Bank of Scotland plc. Save insofar of any admittance it is accepted that the Defendant has had contractual agreements with Bank of Scotland plc in the past, the Defendant is unaware as to what alleged debt the Claimant refers. The Defendant has not entered any contract with the Claimant. 3. The Defendant requested a copy of the CCA on the 24/12/2022 along with the standard fee of £1.00 postal order, to which the defendant received a reply from the Claimant dated 06/02/2023. To this date, the Claimant has failed to disclose a valid agreement and proof as per their claim that this is enforceable, that Default Notice and Notice of Assignment were sent to and received by the Defendant, on which their claim relies. The Claimant is put to strict proof to verify and confirm that the exhibit *** is a true copy of the agreement and are the true Terms and Conditions as issued at the time of inception of the online application and execution of the agreement. 4. Point 3 is noted. The Claimant pleads that a default notice has been served upon the defendant as evidenced by Exhibit [***]. The claimant is put to strict proof to verify the service of the above in accordance with s136 and s196 Law of Property Act 1925. 5. Point 6 is noted and disputed. The Defendant cannot recall ever having received the notice of assignment as evidenced in the exhibit marked ***. The claimant is put to strict proof to verify the service of the above in accordance with s136 and s196 Law of Property Act 1925. 6. Point 11 is noted and disputed. See 3. 7. Point 12 is noted, the Defendant doesn’t recall receiving contact where documentation is provided as per the Claimants obligations under CCA. In addition, the Claimant pleads letters were sent on dates given, yet those are not the letters evidenced in their exhibits *** 8. Point 13 is noted and denied. Claimant is put to strict proof to prove allegations. 9. The Claimant did not provide a true copy of the CCA in response to the Defendants request of 21/12/2022. The Claimant further claims that the documents are sufficient to pursue a Judgement and are therefore copies of original documents in their possession. Conclusion 10. Without the Claimant providing a valid true copy of the executed Credit agreement that complies with the CCA, the Claimant has no grounds on which to enforce this alleged debt. 11. The Claimant has been unjustly enriched at the expense of the Defendant by purchasing bulk debt at a greatly reduced cost and subrogating for the original creditor in trying to recuperate the full amount of the original debt 12. The Defendant was not given ample evidence to prove the debt and therefore was not required to enter settlement negotiations. Should the debt be proved in the future, the Defendant is willing to enter such negotiations with the Claimant. On receipt of this claim I could not recall the precise details of the agreement or any debt and sought clarity from the claimant by way of a Section 78 request. The Claimant failed to comply. I can only assume as this was due to the Claimant not having any enforceable documentation and issuing a claim in hope of an undefended default judgment.   Statement of Truth I, ********, the Defendant, believe the facts stated within this Witness Statement to be true. I understand that proceedings for contempt of court may be brought against anyone who makes, or causes to be made, a false statement in a document verified by a statement of truth without an honest belief in it’s truth. Signed: _________________________ _______ Dated: _____________________
    • Morning,  I am hoping someone can help, I am posting on behalf of my friend so I will try and provide as much info as possible.  Due health reasons, she is currently not working and unable to pay her contractual car finance payments. She emailed 247 Money and asked for a 3 month payment holiday, they refused this straight away with no reasons as to why. They have told her that instead she can make a payment of £200. She is currently getting £400+ a month ssp so this is not acceptable. She went back to them and explained she cannot make this payment and they have not offered an alternative plan. Its £200 or she falls into default.  She is now panicking as she does not want her car to be taken away. What options does she have?  Thank you, 
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      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
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e-on standing order


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Does anyone know where I can get hold of an account number and sortcode so I can set up a standing order with eon? They are giving me a lot of hassle and are demanding £65 a week to clear a debt which I can't afford but they won't listen.

 

Thanks in advance

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The bank detail will appear on your bill and on correspondence sent to you by eon, I know the account number is 36166103 but cant rmember the sort code off the top of my head, call 0800 096 1516 and ask for the details and sort out some sort of repayment arrangement, as unless an official arrangement is agreed your supply will continue to move along the debt follow up process towards disconnection or having a prepayment meter installed

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Thanks for the imformation

 

I don't have a bill sent the account is online and I can't find bank details there, Also I have spoke to them before but they will only give me a payment card to make payments and they won't budge on the £65.00 per week. They are now threatning disconnection as I rent privatly so can't have a prepayment fitted.

 

I was thinking if I could somehow set up a s/o they would be getting a payment even if it is not the amount they want, but at least I would be showing that I am not refusing to pay.

 

Most of the debt is from a previous property.

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prepayment is an option whether you own the property or not, call the number I wrote above and discuss your situation more in depth, as long as the payment covers your average usage and the debt in a realistic timeframe it shouldnt be a problem

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Too many e.on staff here.

 

The sort code is 60 80 09. Tell them you will be paying £65 and they wil agree as long as it doesn't extend too far and covers debt plus usage.

 

If you really struggle Prepayment is the best way

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Presuming you have an internet account.

 

Set up the weekly standing order for the amount you can afford. There is nothing to stop you changing the amount of the standing order at any time so you can up the amount even for only one week when you can afford to do so. Watch your account like a hawk - you cannot afford bank charges. NPower will probably be appeased if they see the arrears coming down even slowly.

 

So what good does disconnection do them? They will have lost a paying customer who wants very much to pay and if you do move to cut your costs they have lost you for good. If they go to a civil court any order wiill be much better for you than NPower's demands.

 

Have you checked that the bills are correct? This particularly applies if readings are estimated. That comes first. It is surprising (or is it) how often utilities get it wrong.

 

If they are supplying gas check particularly that your meter does not measure in cubic feet. They charge in cubic metres and if they are not using the correct conversion factor your gas bills will be very high.

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Sakarette, I think if you look back on some of the "eon staffs" posts, you will see we are helping the consumer and not here for the suppliers benefit. Im sure if we were not welcome here, then the moderators would have asked us to leave by now.

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I too welcome EON staff on this board provided they inform us that they work for EON. They generally give good advice but this has to be taken with a pinch of salt as their mindset is that of EON. This is inevitable as anybody working for them is very likely to think their policies are correct.

 

They often are not correct. This is particularly true of their debt collection process which is often unfair (see OFT guidelines) and intimadatory. Until a complaint is investigateed fully and until an account is agreed with the customer it is unfair to intimidate the customer. Inhouse DCAs are a very nasty trick seeking to mislead a customer that a licensed outside DCA is involved, They should all be reported to OFT.

 

The utilities do have a difficult time bringing recalcitrant customers to book but their present methods are plain wrong.

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:lol: . . . wanna add another EON staff to this thread lollllll . . . well x one anyways but helped out on this forum for 3 years whilst employed by them.

 

 

And another Ex employee here soon after just being made redundant!

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Awww real sorry to hear Clare, when I worked there we was working close with Paul to bring all the services back from the offshore call centres and re-establishing the customer base back here in the UK. This was supposed to consolidate all the new jobs in thw UK and offer a better future for thr UK employees but as you have sadly found out this is not the case and in my opinion is due to so many comoanies using too many agency staff and out sourcing jobs to third parties such as vertex etc etc.

 

 

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not forgetting gasbox and teleperformance who are in use now - always giving the wrong information and rubbish service! and the profits thing is all just a big con, at the end of the day if they didnt charge one part of their business so much for making the energy profits from generation would shift to retail - not rocket science!

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Very sorry to hear that Clare. I hope it does not mean that you will have difficulty paying your utility bills?

 

Now that you are as it were without taint of EON and perhaps cross with them you may be able to help us with some information on EON's operations.

 

I am particularly interested in

 

a) the systems they use to monitor newbuilds. I know you had some responsiblity for entering builder information on their database. I am at a loss to explain why all utilities find newbuilds such a problem.

 

b) the use of inhouse DCAs and then proper DCAs to intimidate customers while an account is in dispute or under negotiation.

 

c) their attitude to the Billing Code. They do not appear to me to make an effort to apply the code. They do not volunteer the code to customers and they seem to quibble even when it does apply.

 

Perhaps you would start a new thread if you are prepared to help - it is not fair on this OP to take over his thread.

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I totally understand Pelham and apologise to the OP for digressing on their thread.

 

Just so you are aware Pelham, I too as a customer have had my problems with Eon and have had a dispute with my own account so fully understand the frustrations of the people posting on these boards, and also as an employee who gets pulled for trying to give a good service and try my best to "get away with" extending payment plans for those that are truly struggling.

 

As for your questions, I have very little knowledge of new builds as that is an entirely different department from which I work in, but will do some investigations for you next week and try my best to answer your questions.

 

The use of DCA's is probably Nottslads department as I believe he has more experience in this area.

 

Billing code I may be able to help with, so again, will gather all the information I can and start a new thread.

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  • 3 weeks later...

hi,

 

Well I emailed e-on at the beginning of march and agreed to have pre payment meters fitted, they replied 2 days later saying this was fine and they would right to me with the dates they would be fitted.

 

Since then something strange has happened to my account. My gas and electric has been seperated they was on one bill before, I have had the gas refunded and only the electric account is showing and the gas has now been changed into someone elses name but still at my address.I have also had a message left on my phone asking for this person to get in contact.

 

Also I had have not heard anything more about the prepayment meters.

 

Does anyone know what is happening here?

 

I can set up a regular s/o but not sure if to do this yet.

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normally a one bill account is split to either allow the account to progress to a warrant stage or for PPMs to be installed. The correspondence team would normally ask you to call in to book an appointment.

 

I would suggest calling on 0800 096 1516 with your meter reads to book an appointment or to check what is going on

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