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Clare_L

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About Clare_L

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  1. Hi Martin, Its a Cashminder account, no overdraft facility, have been with them 13 months and overdrew just 4 times, no more than £5.00 max each time and monies was paid in same day to clear the debit. Terms and conditions state 3 strikes and your out, but even so, I thought they had to look at each individual account sympathetically. Its just plain black and white with them, you overdrew, you're out! I asked if I could appeal the decision and they said no, that was final. I just find it frustrating that the banks have so much power and those that have suffered financial hardship through no fault of their own get penalised. We are all human and all go through times of difficulty, its not like I abused the account and overdrew hundreds every month!
  2. ....because I overdrew 51p!!! The first I realised my account was closed was when I received a letter from my car insurance advising me that my bank had cancelled the DD. How come they knew before me? The letter I received states they are giving me 30 days notice but will cancel my card as of the 12th April. The letter was dated the 29th March, I received the letter on the 1st April, and with the bank holidays etc this only leaves me with 5 days to open another account, which isnt going to be easy as I went bankrupt last year! From what I have read on the Banking Code, if I have read it correctly, they have to give 30 days notice, yet why have the cancelled my direct debits already before informing me? Are they within their rights to do that? Anyone have any advice please?? Im getting pretty desperate here wondering who will give me a bank account now???? Clare
  3. If you have storage heaters, make sure you are on an economy 7 tariff! If you are on economy 7 do a load test to check to see if the reads have been transposed, ie take a read during the day, carry on as normal using the normal amount of electric then take another read an hour later and see which rate has moved on, the day or the night. Also be sure all reads are not estimated and are actual.
  4. I totally understand Pelham and apologise to the OP for digressing on their thread. Just so you are aware Pelham, I too as a customer have had my problems with Eon and have had a dispute with my own account so fully understand the frustrations of the people posting on these boards, and also as an employee who gets pulled for trying to give a good service and try my best to "get away with" extending payment plans for those that are truly struggling. As for your questions, I have very little knowledge of new builds as that is an entirely different department from which I work in, but will do some investigations for you next week and try my best to answer your questions. The use of DCA's is probably Nottslads department as I believe he has more experience in this area. Billing code I may be able to help with, so again, will gather all the information I can and start a new thread.
  5. Well you can expect the customer service to get worse as from what we have been told, they are recruiting temps who have no experience in utilities as well as using Gasbox who just havent a clue what they are doing!
  6. And another Ex employee here soon after just being made redundant!
  7. Sakarette, I think if you look back on some of the "eon staffs" posts, you will see we are helping the consumer and not here for the suppliers benefit. Im sure if we were not welcome here, then the moderators would have asked us to leave by now.
  8. bluestwo, I am with Eon, also an employee and I rent privately. I had a prepayment meter installed, they dont notify your landlord as its not his meter so he has no say basically.
  9. Concillia is nothing to do with Eon! UDS is Eons in house debt collectors
  10. It is a bit complex when it comes to IGT's, but every supplier should be able to advise you which IGT your gas supply is registered to. Most people can check their gas bills and if the MPR number starts with 74 or 75 then it will be an IGT, but they should check with their supplier as to who they need to contact incase of an emergency. Would be a good idea if suppliers automatically sent this info out as soon as a new occupant takes over a property as a matter of routine.
  11. Mines for average call handling time and the call marking sheet because I dont harrass every customer who calls in to bring all their supply to us and to take out chc! One of my team members has been there 13 years and the same is happening to her too. Just cant find any other jobs at the moment, it sucks!
  12. Funny that as I had the same last week with my manager and we had crossed words as I wanted to backdate this for the customer as she had called in previously about her high electric bill!! I did win and managed to get her debt almost written off!!!! How are people expected to know unless we point it out and ask the right questions! Needless to say I am now being threatened with a capability review for my stats!
  13. Even if you change supplier there may be a charge to have the meter removed. I know with Eon you would have to be a customer of theirs for 12 months before they will let you have the meter removed and then there is a charge of £50 along with a credit check.
  14. The £200 debt from when you moved in, im assuming that is your debt? Just the way you have worded this gives the impression the debt was on the meter when you moved into the property. can you confirm this?
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