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    • Oh dear.. Misuse of facility...  Cat 6... No wonder everything is being nuked from high orbit... More in a bit.. 
    • Thank you fkofilee First question: what do I do if Monzo close my account? I need an account but no one will touch me with this marker against me. Is there anywhere/any other option that I have if Monzo close my account? MCB is My Community Bank?  Yes What Category of Marker do you have? This is what it says on the Cifas SAR: Application date: 07 December 2023 Date recorded: 09 April 2024 Expiry date: 09 April 2030 Cifas Case Identifier: 15435315 Product relating to the application, proposal, account or facility: Personal Loan – Unsecured Facility: Granted Case type: Misuse of facility Reason(s) for filing: Evasion of payment Financial Loss Value of Loss: £5000.00 When did you raise the complaint? Last night via email Do you have Correspondence / Audit Trails of communications showing that you were in severe financial strain due to an event AFTER you took the loan? I can prove that I had to buy a new washing machine, I have my pay slips showing the emergency tax code and a letter from the tax office after I had spoken with them to get it corrected and of course I can get a copy of my vet bill. And all of this was in the first 2-3 months of 2024.  I panicked. Stupid I know and as you say, I have learned the hard way and I am not in any way denying anything that I have done wrong, but it just feels a bit unfair.  It is what it is I guess and if I have to have it on me forever then so be it. I am just so worried about the bank situation 😕    
    • If it is MCB    National Fraud Database Members | Preventing Fraud Losses | Cifas WWW.CIFAS.ORG.UK A range of organisations use the National Fraud Database to share data on confirmed fraud cases, preventing over £1 billion in fraud losses every year.   They are on the register  
    • Hi @LilMissM   I guess you could call me our resident CIFAS Specialist - Personally have been through all of what you have and now have come out the other side when my marker fell off in May 2023. For a start Monzo may close your account but as I had a Marker for App Fraud (Vodafone ended up making a whole hoohah of the account I had with them) - I was with them and still am from Oct 2017 till today. And not once did they close my account. I actually spoke to a couple of current account providers at the time that I had accounts with - Nationwide and Barclays - Told them what was going on and provided all the evidence to them. They advised they may do so but it was highly unlikely now that they understood why it happened and what I was doing to fight it.    Anyway - On to your marker. MCB is My Community Bank?  I can say to you that on experience that On Monday you can be on top of the world then on Tuesday you whole life changes in a flash of an eye. Suddenly you cant pay your bills, Work isnt feasible and you are left with no other choice but to scrape by.  If this has happened to you, then join the club.  - Why is this important? Well Financial institutions get one whiff of potential fraud and you are guilty without a chance to respond. You found out the hard way   If it sounds like I'm waffling, I'm not - Its important to your issue. They have deemed you guilty by the fact that no payments have been made and potentially entered into a loan agreement knowing looking not to pay (Although thats how it may appear, there will always be factors against that)    First off - Questions - What Category of Marker do you have? If unsure, check my signature for a Credit File Guide which will tell you all you need to know about what Categories apply.  - When did you raise the complaint? They will have 8 weeks to respond. More on this in a mo.  - Do you have Correspondence / Audit Trails of communications showing that you were in severe financial strain due to an event AFTER you took the loan?   My next suggestions, Send this complaint to the CEOs office - CEOEMAIL.COM Let them make the decision as per the Complaint Procedure. Then if they refuse to remove the marker. take it to the FOS who can force the company to remove it if found in favour.  Some companies do need a slap or 2 once in a while to bring them down a peg. You could be looking at this right now.   
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maria100 v HSBC


maria100
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ive got my reply from the court maria to say they are defending if full. we filed the same day so Im sure you will hear something by the weekend. good luck!

 

Im not going to get cocky just yet in this race as I have never requested a cheque even though thats what i want so u could still steam ahead lol.

 

xx

Kaz :)

 

 

HSBC

claiming £2749 (£3400 with court cost & 8%)

mcol acknowledge 25/09/06

DG requested breakdown 5/10/06

Breakdown sent to DG 12/10/06

 

Yes Car Credit/Direct Auto Finance

CCA request sent 18/10/06

 

Whilst my aim is to be helpful, its reasonable to assume I am not a professional and am (dare I say) not always right. Seek professional help if in doubt

:-D

 

:lol: If i have intentionally or accidently said something of relevance or use to you, please click the scales:lol:

 

"A bank is a place where they lend you an umbrella in fair weather and ask for it back when it begins to rain". - Robert Frost

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  • 2 weeks later...

Maria - I am on the same time scale as yourself - give of take a day or two. Persoanlly I am NOT going to contact them and hopefully let them default by not entering a defence - I do note that the DG person dealing with this is on Hoilday this week... I am only 4 and 6 days away from wining by default - but i am prepaired for them to enter a defence and extend the process even further.

My advise if free and is worth exactly as much as you paid for it….

 

HSBC 28 Oct 2006 Personal accounts ~ Offered and accepted ~ £3514 :)

HSBC 15 Sep 2006 Business ~ Offered and accepted ~ £4980 :)

MBNA 7 Sep Offered and accepted £2290 - (my amount £1170 plus Compound Interest) using the "phone call method" :o

FREEWAY 28th Oct ~ offered and acepted £506 :)

TSB VISA MCOL £300 - court date 27th March 2007

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Oh the fax number for DG is

 

0121 4552150 - it is on your notice of ACK that the court should have sent you...

My advise if free and is worth exactly as much as you paid for it….

 

HSBC 28 Oct 2006 Personal accounts ~ Offered and accepted ~ £3514 :)

HSBC 15 Sep 2006 Business ~ Offered and accepted ~ £4980 :)

MBNA 7 Sep Offered and accepted £2290 - (my amount £1170 plus Compound Interest) using the "phone call method" :o

FREEWAY 28th Oct ~ offered and acepted £506 :)

TSB VISA MCOL £300 - court date 27th March 2007

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Thank you, I am unsure what to do really, could do with the money and would be nice not to have to pay the extra fee with the allocation q but at the same time the interest is going up each day (not by much I might add). Also I'm unsure of how long they have left to respond - I know they are given 5 days from the claim being issued for it to be deemed served but they acknowledged before then, so is it 28 days from when they acknowledged??? or when the courts would have deemed it served which would be 29/9/06???

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Just thought it through and its actually 14 days from service until they enter a defence isn't it - Ignore me I'm getting confused through stress!!

 

.................No its not, its 28 days as they've acknowledged (losing the plot completely now)

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nearly there ! think of that lovely new laptop!!:D

prelim sent !

signed for on the 17 august 2006

LBA signed for on the 5th sept

partial offer received 6th sept

full offer received 15th Sept 2006:grin:

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you are just trying to win the race, arent you??

 

I got the letter from dg asking for breakdown last thursday but didnt send the letter til today. I only put the spreadsheet in...should i have put the photocopies of statements in too?

 

xxx

Kaz :)

 

 

HSBC

claiming £2749 (£3400 with court cost & 8%)

mcol acknowledge 25/09/06

DG requested breakdown 5/10/06

Breakdown sent to DG 12/10/06

 

Yes Car Credit/Direct Auto Finance

CCA request sent 18/10/06

 

Whilst my aim is to be helpful, its reasonable to assume I am not a professional and am (dare I say) not always right. Seek professional help if in doubt

:-D

 

:lol: If i have intentionally or accidently said something of relevance or use to you, please click the scales:lol:

 

"A bank is a place where they lend you an umbrella in fair weather and ask for it back when it begins to rain". - Robert Frost

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Hi Kazzy, I have sent my schedule of charges by email to Debbie D today and had the usual "I am out of the office until 16/10" but I had to do something - need the money really and just plain impatient. She won't get it til Mon but at least they have it now..........

 

...........have to play the waiting game again!

 

I wouldn't worry about sending DG your statements too, I just sent the spreadsheet, I think thats all they need.

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Oh good. would have cost a fortune to post the rest to follow! lol.

 

good luck. lets hope she deals with both our papers on Monday. (though i aint holding my breath lol)

 

i guess first will be the offers... then we agree...then await cheque. sigh...

Kaz :)

 

 

HSBC

claiming £2749 (£3400 with court cost & 8%)

mcol acknowledge 25/09/06

DG requested breakdown 5/10/06

Breakdown sent to DG 12/10/06

 

Yes Car Credit/Direct Auto Finance

CCA request sent 18/10/06

 

Whilst my aim is to be helpful, its reasonable to assume I am not a professional and am (dare I say) not always right. Seek professional help if in doubt

:-D

 

:lol: If i have intentionally or accidently said something of relevance or use to you, please click the scales:lol:

 

"A bank is a place where they lend you an umbrella in fair weather and ask for it back when it begins to rain". - Robert Frost

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  • 2 weeks later...

Right, this morning I have received their defence and the AQ with my case being transferred to Bristol County Court. Now getting nervous, I've heard nothing from DG and expect to have to battle for a chq so times running out and feel like I need to start preparing for court just incase!!

 

Any advice would be v welcome at this stage.

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Hi Maria

 

Flipping heck some one does hear something at last. HSBC acknowledged my claim on the 6/10/06 and they haven't even entered in to a defence. Talk about drag feet or what. Maria from reading all the threads on here for the lat few months I wouldn't worry you will be fine they will pay out in the end. Looks like I should start saving my pennies for the defence which will be entered maybe this is because we have both asked for a cheque.

Data Protection letter sent 15/08/06

 

All statments received 29/08/06 total £3950.50 2 accounts

 

Prelim approach sent 30/08/06 - for both accounts

 

LBA sent for both accounts 15/09/06

 

MCOL Filed for both accounts 05/10/06

 

MCOL Acknowledged 12/10/06

 

Letter Received req breakdown of charges 28/10/06

 

Letter Sent with breakdown of charges 28/10/06

 

Letter received with full offer on the 01/11/06

 

Sent letter back accepting offer and crossing confidential agreement out 01/11/06

:razz: :razz: :razz:

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Hi winnie,

I must say I'm a bit worried its got to this stage but if I end up in court so be it! Their 28 days was going to be up Thurs so they've obviously enetered defence now to buy yet further time, not sure wether to chase DG or just keep waiting.........may give it a few more days then chase and advise my AQ will go in if they don't want to settle out of court.

Hope you hear something soon too.

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Thanks Crusher, I'm hanging on in there by a thread, will look at the info for completing the AQ ready for when I need to send mine off!

Fingers crossed DG will get a move on now eh?! Maybe not........this is DG were dealing with!

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With all this going if you fill in the AQ can they still settle out of court after you have filled in the AQ and sent it off??

 

Is there a poin tof no return where it can't get settled out of court ??

 

I'm a few days behind you lot so I 'm getting slightly worried ..............

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They can settle at any point up until the court date - this is why the courts were trying to push a test case through at Mercantile Court but the banks always settle before, wether that be way before a hearing date is set or just before at the 11th hour!

 

Therefore filling in the AQ doesn't mean you've gone passed the point of no return, they just like to make you squirm thinking that you could actually be the test case and all the while this gives them extra time.

 

Didn't want to worry you, I just got an attack of nerves but fine now!

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Right then, having had a chance to read through this little lot i've recd, all seems quite straight forward really, I have until 11/11/06 to return the AQ and their defence is short and sweet. Just for anyone following my progress heres their defence in its entirety.................

 

1. The claimants account is governed by the defendants personal banking terms and conditions.

2. Pursuant to the defendants terms and conditions the defendant is entitled to make a charge for its services as set out in the defendants price list.

3. It is denied that the fees charged for the services provided amount to a penalty or liquidated damages clause. The fees are an agreed price for a service provided by the claimant.

 

Surely the last line is incorrect, should it not be "The fees are an agreed price for a service provided by the defendant"

 

There we have it, gonna wait a week to hopefully hear something from DG and if not will complete and return the AQ!!

 

Wish me luck guys!

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Lots of Luck

 

I did read on someone elses thread that they phoned DG and warned them that they were prepared to go to court but to save HSBC money and extra intrest cost would they be prepared to amount to a offer before the AQ was filed. I understand that DG agreed and gve full offer. Only prob is I can't remember who's thread it was maria sorry. Oh and wish you luck !!

Data Protection letter sent 15/08/06

 

All statments received 29/08/06 total £3950.50 2 accounts

 

Prelim approach sent 30/08/06 - for both accounts

 

LBA sent for both accounts 15/09/06

 

MCOL Filed for both accounts 05/10/06

 

MCOL Acknowledged 12/10/06

 

Letter Received req breakdown of charges 28/10/06

 

Letter Sent with breakdown of charges 28/10/06

 

Letter received with full offer on the 01/11/06

 

Sent letter back accepting offer and crossing confidential agreement out 01/11/06

:razz: :razz: :razz:

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maria, winnie and plonker,

following your progress. take heart that everyone goes through the same process - some at a little varying rates but nonetheless the same route.

don't be in a hurry to file the a.q. maria - 11/11 is miles away. plus it does give you something to talk to dg about to move things along. we did that - you can look at our path in the successful hsbc claims section lateralus-v-hsbc we won.

when the aq loomed - we phoned dg and said basically as above - we are sure you don't want the additional charges...but if we don't hear from you, we will have to file the a.q. honestly, this is the point where you wait - but then maybe you try to push a bit as well. wouldn't hurt to have a fax number available (a friend or whatever) so they could fax an offer letter if it's getting close. keep the faith, you are nearly there.

as for the wording of the defence - i've also been following a guy called neil faulkner on the motley fool website - he comments on the wording of the defence and it's quite funny - right down to the obvious e-mail cut an paste job of the defence - noted by the punctuation markings. check it out if you get a chance. here's the link: My Ongoing Bank Charges Saga - 28/09/2006 - The Motley Fool UK

plonker, doesn't matter what size the claim is - it's yours so get it back!

good luck all three of you - there are a lot of people keeping an eye on what's going on, even when we have successfully got our charges back - just because it feels good to see others achieving their goal.

good thoughts!

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