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    • the claimant in their WS can refer to whatever previous CC judgements they like, as we do in our WS's, but CC judgements do not set a legal precedence. however, they do often refer to judgements like Bevis, those cases do created a precedence as they were court of appeal rulings. as for if the defendant, prior to the raising of a claim, dobbed themselves in as the driver in writing during any appeal to the PPC, i don't think we've seen one case whereby the claimant referred to such in their WS.. ?? but they certainly typically include said appeal letters in their exhibits. i certainly dont think it's a good idea to 'remind' them of such at the defence stage, even if the defendant did admit such in a written appeal. i would further go as far to say, that could be even more damaging to the whole case than a judge admonishing a defendant for not appealing to the PPC in the 1st place. it sort of blows the defendant out the water before the judge reads anything else. dx  
    • Hi LFI, Your knowledge in this area is greater than I could possibly hope to have and as such I appreciate your feedback. I'm not sure that I agree the reason why a barrister would say that, only to get new customers, I'm sure he must have had professional experience in this area that qualifies him to make that point. 🙂 In your point 1 you mention: 1] there is a real danger that some part of the appeal will point out that the person appealing [the keeper ] is also the driver. I understand the point you are making but I was referring to when the keeper is also the driver and admits it later and only in this circumstance, but I understand what you are saying. I take on board the issues you raise in point 2. Is it possible that a PPC (claimant) could refer back to the case above as proof that the motorist should have appealed, like they refer back to other cases? Thanks once again for the feedback.
    • Well barristers would say that in the hope that motorists would go to them for advice -obviously paid advice.  The problem with appealing is at least twofold. 1] there is a real danger that some part of the appeal will point out that the person appealing [the keeper ] is also the driver.  And in a lot of cases the last thing the keeper wants when they are also the driver is that the parking company knows that. It makes it so much easier for them as the majority  of Judges do not accept that the keeper and the driver are the same person for obvious reasons. Often they are not the same person especially when it is a family car where the husband, wife and children are all insured to drive the same car. On top of that  just about every person who has a valid insurance policy is able to drive another person's vehicle. So there are many possibilities and it should be up to the parking company to prove it to some extent.  Most parking company's do not accept appeals under virtually any circumstances. But insist that you carry on and appeal to their so called impartial jury who are often anything but impartial. By turning down that second appeal, many motorists pay up because they don't know enough about PoFA to argue with those decisions which brings us to the second problem. 2] the major parking companies are mostly unscrupulous, lying cheating scrotes. So when you appeal and your reasons look as if they would have merit in Court, they then go about  concocting a Witness Statement to debunk that challenge. We feel that by leaving what we think are the strongest arguments to our Member's Witness Statements, it leaves insufficient time to be thwarted with their lies etc. And when the motorists defence is good enough to win, it should win regardless of when it is first produced.   
    • S13 (2)The creditor may not exercise the right under paragraph 4 to recover from the keeper any unpaid parking charges specified in the notice to keeper if, within the period of 28 days beginning with the day after that on which that notice was given, the creditor is given— (a)a statement signed by or on behalf of the vehicle-hire firm to the effect that at the material time the vehicle was hired to a named person under a hire agreement; (b)a copy of the hire agreement; and (c)a copy of a statement of liability signed by the hirer under that hire agreement. As  Arval has complied with the above they cannot be pursued by EC----- ------------------------------------------------------------------------------------------------------------------------------------------------------------------- S14 [1]   the creditor may recover those charges (so far as they remain unpaid) from the hirer. (2)The conditions are that— (a)the creditor has within the relevant period given the hirer a notice in accordance with sub-paragraph (5) (a “notice to hirer”), together with a copy of the documents mentioned in paragraph 13(2) and the notice to keeper; (b)a period of 21 days beginning with the day on which the notice to hirer was given has elapsed;  As ECP did not send copies of the documents to your company and they have given 28 days instead of 21 days they have failed to comply with  the Act so you and your Company are absolved from paying. That is not to say that they won't continue asking to be paid as they do not have the faintest idea how PoFA works. 
    • Euro have got a lot wrong and have failed to comply with the Protection of Freedoms Act 2012 Schedule 4.  According to Section 13 after ECP have written to Arval they should then send a NTH to the Hirer  which they have done.This eliminates Arval from any further pursuit by ECP. When they wrote to your company they should have sent copies of everything that they asked Arval for. This is to prove that your company agree what happened on the day of the breach. If ECP then comply with the Act they are allowed to pursue the hirer. If they fail, to comply they cannot make the hirer pay. They can pursue until they are blue in the face but the Hirer is not lawfully required to pay them and if it went to Court ECP would lose. Your company could say who was driving but the only person that can be pursued is the Hirer, there does not appear to be an extension for a driver to be pursued. Even if there was, because ECP have failed miserably to comply with the Act  they still have no chance of winning in Court. Here are the relevant Hire sections from the Act below.
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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Channel 4 tonight - Dispatches


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Lefty, You asked for the debate i was only trying to open one up as no one else was. Of course they would manipulate you NIKKI , that's what they do never the less i agree with Lefty that you were very good it's just that one could look at that 20/30 second segment of film and could take a different view of it.Again of course the Co didnt come out of it very well but as i knew that this was on going thanks to plumberjon and clemma's boob i thought their would be something more substantial on it Even after going undercover .Mind you although criticised the saled assistant did get over the fact that you could cancel osc at any time. LEFTY you dissapoint me ,if you look back at my previous post you will see i have givn good sound advice alway to the customers advantage . I have the deepest respect for our cust and have known their problems myself .that was one of the reason i decided to come on to this forum .PADRE

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Lefty, You asked for the debate i was only trying to open one up as no one else was. Of course they would manipulate you NIKKI , that's what they do never the less i agree with Lefty that you were very good it's just that one could look at that 20/30 second segment of film and could take a different view of it.Again of course the Co didnt come out of it very well but as i knew that this was on going thanks to plumberjon and clemma's boob i thought their would be something more substantial on it Even after going undercover .Mind you although criticised the saled assistant did get over the fact that you could cancel osc at any time. LEFTY you dissapoint me ,if you look back at my previous post you will see i have givn good sound advice alway to the customers advantage . I have the deepest respect for our cust and have known their problems myself .that was one of the reason i decided to come on to this forum .PADRE

 

Yes, and I have said in the past that I genuinely believe you Do care... a little.. :)

BUT...

You can guarantee that BrightHouse HQ (who DO regularly monitor this forum) would CERTAINLY not approve of having their corner fought by an "unknown" employee... It's SO EASY to put your foot in it, and come out and say something damaging (my quote above for instance regarding your customer base not watching Channel 4 when Corrie is on.)

BrightHouse spend thousands anually on PR... They won't appreciate you, mate. Trust me.

Cheers

Lefty

If the left side of the brain controls your right, and the right side controls your left, then left-handed people are always in their right mind!

 

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LEFTY , DON'T WORRY ABOUT ME im sure you don't I AM CERTAINLY NOT WORRIED .I DON'T LIKE THE IDEA THAT I AM STICKING UP FOR BH, JUST BEING OBJECTIVE. YOU MUST REMEMBER WE HAVE DIFFERENT PERSPECTIVES ,YOU WANT TO SEE BH CLOSED DOWN I ONLY WANT TO SEE IT CHANGE . REGARDS .PADRE.

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LEFTY , DON'T WORRY ABOUT ME im sure you don't I AM CERTAINLY NOT WORRIED .I DON'T LIKE THE IDEA THAT I AM STICKING UP FOR BH, JUST BEING OBJECTIVE. YOU MUST REMEMBER WE HAVE DIFFERENT PERSPECTIVES ,YOU WANT TO SEE BH CLOSED DOWN I ONLY WANT TO SEE IT CHANGE . REGARDS .PADRE.

 

Nope.

I don't want to see BrightHouse closed down at all. I just want to see a full compliance with consumer law, and a drastic reform of the social fund to stop venture capitalists and private equity firms draining millions anually from the benefit system.

Not much to ask, is it?

Cheers

Lefty

If the left side of the brain controls your right, and the right side controls your left, then left-handed people are always in their right mind!

 

Please help to support this site with a small donation... every little helps...

 

CAG- The Nation's Weekly Info Store!

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Anyway, if I could be so bold as to shunt this thread back on it's rails.

 

Great job with the program, as some people know already I do tend to lurk these forums and keep tabs on how things are going on the brighthouse front. So massive high-five to those involved in the program, it was horribly damaging to brighthouse's reputation, and I'd be very interested to see some before and after figures reguarding canceled OSC and DLC and how much their profit margins have dropped as a result.

 

Nikki you came across as inteligent, dignified and very calm considering they've been robbing you of so much additional cash over however many years. I'm sure I'd have had problems keeping my cool especialy while showing off the items I'd bought.

 

Could I just finish by saying how ironic I find it that the only brighthouse employee willing to speak to us on here, is not only going against everything brighthouse have been trying to forcefeed us about them valuing their customers, by practicaly saying they shun inteligent programming for soaps, but also has some of the poorest spelling and grammar I've ever seen, on any message board, ever. Seriously, if your computer is giving you issues (didn't get it from work did you?), type it up in word or openoffice, spell check it and keep hitting the save button every so often. Once your done copy and paste it into the reply box and post as usual.

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Lefty, You asked for the debate i was only trying to open one up as no one else was. Of course they would manipulate you NIKKI , that's what they do never the less i agree with Lefty that you were very good it's just that one could look at that 20/30 second segment of film and could take a different view of it.Again of course the Co didnt come out of it very well but as i knew that this was on going thanks to plumberjon and clemma's boob i thought their would be something more substantial on it Even after going undercover .Mind you although criticised the saled assistant did get over the fact that you could cancel osc at any time. LEFTY you dissapoint me ,if you look back at my previous post you will see i have givn good sound advice alway to the customers advantage . I have the deepest respect for our cust and have known their problems myself .that was one of the reason i decided to come on to this forum .PADRE

 

I dont believe i was manipulated at all. I just gave a description of the item and how much i was paying and thats it.

 

I was very pleased that the programme showed how expensive Brighthouse really are and i was happy to take part.

 

I felt like you were insulting me last night and i would like to ask that if you want to insult me again then at least say it to my face when i can have the chance to defend myself.

:cool::cool: Blondmusic :cool::cool:
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First off great stuff with the program blondmusic!!

 

After watching the program (especially the undercover recording) i cant help thinking that this "confession" to how the osc is sold would help people in recovering misold osc including myself.

Even though this was in a store in scotland we all know that the same rules apply within every store all over the country.

 

Since i am in the middle of trying to recover OSC i will be hoping to use this program to my advantage if i can.

 

Does anyone agree?

 

widow

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First off great stuff with the program blondmusic!!

 

After watching the program (especially the undercover recording) i cant help thinking that this "confession" to how the osc is sold would help people in recovering misold osc including myself.

Even though this was in a store in scotland we all know that the same rules apply within every store all over the country.

 

Since i am in the middle of trying to recover OSC i will be hoping to use this program to my advantage if i can.

 

Does anyone agree?

 

widow

 

 

I was thinking the Exact same thing earlier when partner had to make the weekly payment...

 

When we complained about the miss selling of the DLC and OSC, the Customer relations manager basically said "prove it, you signed. Tough"

 

Can we use this as proof that the company in fact do not follow what they say they do and miss sell ?

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I have been told by Brighthouse employees (in the past) that i had to have OSC or i wouldnt get the credit for the item i needed (the washing machine from hell).

 

They have since changed their tune and now say it is optional when i have asked about it.

:cool::cool: Blondmusic :cool::cool:
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I have been told by Brighthouse employees (in the past) that i had to have OSC or i wouldnt get the credit for the item i needed (the washing machine from hell).

 

They have since changed their tune and now say it is optional when i have asked about it.

 

 

This seem standard practise but all they say is prove otherwise, you signed the contract... tough ! :(

We were told the same thing.

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It would bve quite interesting to know if either the store manager or the dueputy manager of that store have had any comebacks after their performance?

 

Nah - probably just had a memo from HQ telling them to check more thoroughly for hidden cameras when taking on new staff! :D

 

Seriously, though...

 

The thing that strikes me most with the whole thing is how BrightHouse declined any interview, and just provided a couple of "standard" PR blurbs in their defence. As I said earlier, they were well and truly caught with their pants down.

 

When the News of the World and Radio 1 Newsbeat did their items some time ago, BrightHouse knew in advance and on both occasions put their head of PR, Hamish Patel, up for interview.

 

Also (so I am reliably informed) each store received a memo informing staff - pre-empting them to expect questions in store etc...

 

...This then resulted in an absolute WASH of BrightHouse employees flooding both the News of the World and the BBC Newsbeat message boards, singing the praises of BrightHouse, and invoking the "Stupid chavs on benefit, shouldn't be allowed to have 42" TVs anyway" brigade! :rolleyes:

 

Not this time though, eh?

 

And YES - I think now is definitely the time for claiming mis-selling of OSC/DLC.

 

For anyone going down this road, I URGE you to please keep CAG informed.

 

 

Cheers

Lefty

If the left side of the brain controls your right, and the right side controls your left, then left-handed people are always in their right mind!

 

Please help to support this site with a small donation... every little helps...

 

CAG- The Nation's Weekly Info Store!

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Get a life these people cannot get credit ANYWHERE so have to use BH if it wasnt there they would all have to do it the old fashioned way like SAVE UP ........Nobody is holding a gun to there heads and making them use BH ........As for an undercover sales assistant she has stopped a REAL unemployed person getting the job !!!!!!!!!!! and getting paid

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Get a life these people cannot get credit ANYWHERE so have to use BH if it wasnt there they would all have to do it the old fashioned way like SAVE UP ........Nobody is holding a gun to there heads and making them use BH ........As for an undercover sales assistant she has stopped a REAL unemployed person getting the job !!!!!!!!!!! and getting paid

 

Ahh... the "Stupid chavs on benefit, shouldn't be allowed to have 42" TVs anyway" brigade!! Right on cue.. :D

Cheers

Lefty

 

 

 

If the left side of the brain controls your right, and the right side controls your left, then left-handed people are always in their right mind!

 

Please help to support this site with a small donation... every little helps...

 

CAG- The Nation's Weekly Info Store!

;)

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Get a life these people cannot get credit ANYWHERE so have to use BH if it wasnt there they would all have to do it the old fashioned way like SAVE UP ........Nobody is holding a gun to there heads and making them use BH ........As for an undercover sales assistant she has stopped a REAL unemployed person getting the job !!!!!!!!!!! and getting paid

 

Actually you will find that there is many factors as to why someone would use these type of stores but i will let you decide what they are.

 

The undercover reporter was doing her job really well, and im sure she may of stopped someone from getting a job by how many days/weeks?.

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Actually you will find that there is many factors as to why someone would use these type of stores but i will let you decide what they are.

 

The undercover reporter was doing her job really well, and im sure she may of stopped someone from getting a job by how many days/weeks?.

 

 

 

3wks actually she wasne that good her hidden camera wiz on show

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3wks actually she wasne that good her hidden camera wiz on show

 

Yes. She WAS there for three weeks. I'm a little curious how you knew that... :cool:

 

Cheers

Lefty

If the left side of the brain controls your right, and the right side controls your left, then left-handed people are always in their right mind!

 

Please help to support this site with a small donation... every little helps...

 

CAG- The Nation's Weekly Info Store!

;)

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Yep... I found that, too! ;)

 

I wonder... Hmmmm...

 

"...3wks actually she wasne that good her hidden camera wiz on show..."

 

Is it just me, or does anyone else detect a Scottish accent in there... :cool:

 

Cheers

Lefty

If the left side of the brain controls your right, and the right side controls your left, then left-handed people are always in their right mind!

 

Please help to support this site with a small donation... every little helps...

 

CAG- The Nation's Weekly Info Store!

;)

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