forthcoming tribunal advice!

[zebs&co]

I have been employed by argos for 7 years.

On wed last week i was called into the office by my store manager without prior notice to see the head of our profit protection team.

She said that transactions with my staff number discount had flagged up by the computer system they use.

On the 28/09/09 i went to an argos extra store to purchase a rug which would've taken 4 days to order in to the store i work. I had with me a sat nav which i purchased in january which was faulty so i needed to get a refund on that first. I didn't have the original receipt but the argos catalogue number was on the box,the member of staff who served me called the customer services manager to authorise the refund. As i didnt have the receipt i got back the lowest selling price onto a gift card plus i had my staff discount taken off therefore i got back less than what i paid.

What has now come up is there isn't a record of the original sale so they put it to me that i didn't buy the item from argos.

I said i am 100% sure that i did buy it from argos and i remembered the date i bought as the next day was my husbands birthday. I also said i do not know any of the staff at ashford personally and the catologue number was on the box otherwise the manager would not have done the refund at all. they are acusing me of not buying the sat-nav in store? this looks like in their eyes i frauduently got fe-fund via their store.

I was told i could possibly be facing a disciplinary hearing and would be notified in due course.

My store manager rang me yesterday on my day off to inform me the hearing is on the 10th November at the store where i work and the store manager and customer services manager from another store would do the hearing. I was told i could have someone with me.

i am 100% honest and could relly do with some advice

[teaboy2]

Well first of all they need to inform you in writing about the hearing not just by phoning you.

 

Could it be that they have only checked the records for the ashford store and are assuming you purchased it from that store? if you had actually purchased the Sat-Nav from another store. then they would have to check the records at the store you purchased it from to be certain that an offence has occured, before taking any action against you.

[zebs&co]

have told argos i bought the sat-nav from the folkestone store where i work using my staff discount, they are saying there is no record of my staff discount number being used on that day? which would link me to a sat-nav being purchased that day. but they had to use the cat number on the sat-nav box i returned proving it was originally a argos item?

[IdaInFife]

did you pay by cash or card?

 

do argos keep cctv?

 

ida x

[farmlama]

last x-mas i bought a toy hoover for my niece from argos and threw away the reciept, it didnt work x-mas day so i took it back without the reciept and as the box had the code on they accepted it as being bought in argos and exchanged it no probs. just because your an argos employee why shouldnt you be able to be given the same treatment as other customers.

[cynic09]

Look up the Acas guide to discipline in the work place. Then at least one person in the room will know the correct procedures.

A phone call is insufficient, intended disciplinary action must be detailed in writing.

Take a collegue you trust, or better a union rep with experience.

It occurs to me that any wrong doing from what you describe is really the responsibility of tyhe person who gave you the refund as you are merely a customer at that point.

Unless of course your manager intends to take action against both of you believing collusion has taken place?

[cjaynap]

Write to your boss and ask him to state in writing before the meeeting how many sat navs were sold in local stores 14 days before the date you claimed you bought it and 14 days after the same date. If your boss is unable to provide that information ask him to cancel the meeting meeting until you have that information. Hopefully with this information you should be able to prove that you did buythe SatNav from Argos.

 

Good Luck.

[LilyLou]

If you paid for the Sat Nav with a debit or credit card and you know roughly when then it will show on your bank statement as an Argos purchase

 

 

Regards

Lilylou

[andie_303]

also not everyone uses their discount cards - say if it is forgotten etc.

 

Just checking your discount card is not enough proof that you didn't buy it and pay full price for it.