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    • Thanks BankFodder, attached are the bundle pages. Looks like my pages exceed the max file size, is it OK to send in sections? rgds, J
    • Have we seen your court bundle?   If we haven't then it's probably an idea to post it up here especially the index page and the witness statement so we can see if there is anything which might need adding or changing 
    • "Care to briefly tell someone who isn't tech savvy - i.e. me! - how you did this?" Its pretty simple although not obvious. You open the google maps app > click your profile picture > Click Timeline from the list > click today > choose the date you want to see the timeline from. Then you'll see your timeline for that day. Often, places you have visited will have a question mark beside them where google wants you confirm you have actually visited. You either click 'yes' if you have, or you click 'edit' to enter the actual place you visited. Sometimes, you'll see 'Missing visit' This probably happens if your internet connection has dropped out at that time. You simply click 'Add visit' and enter the place. The internet on my crappy phone often loses connection so I have to do that alot.   OK dx, understood mate. 
    • I have now been given a court date vs Evri, 4th Sept 2024. I have completed my court bundle, when am I expected to send copies to the court and Evri and should it be in hard copy or electronic? The Notice of Allocation states that no later than 7 days before the directions hearing both parties must send to the other party their final offers to settle. Does this mean I will have to tell Evri what I'm willing to settle? Rgds, J
    • Ok how about this to the CEO? I know it sounds super desperate but lets call a spade a spade here, I am super desperate: Dear Sir, On 29th November 2023 I took out a loan of £5000 with you. Unfortunately very early into 2024 I found myself in financial difficulty (unexpected bills and two episodes of sickness and the tax office getting my tax code wrong resulting in less pay for two months) and I contacted you (MCB) on 13th February 2024 asking if there was any way I could extend the length of my loan to 36 months. I fully explained why I was requesting this and asked for your help. I did not receive a reply to that email so I again contacted you on 7th March 2024 to advise you of a change in my circumstances which resulted in me having to take out a DMP and asking you to confirm that the direct debit had been cancelled. You would have also received confirmation of this DMP from StepChange but you did not acknowledge receipt of my email. I have only managed to make one payment from my loan but did try and contact MCB to discuss extending my loan, help etc.  I have now therefore fallen behind on several of my debts, yours included, and as a result you have lodged a Cifas marker against my name for "evasion of payment", which has resulted in me having to change banks, which has been an extremely difficult process because of the Cifas marker. I do not feel you have been fair or given me the opportunity to fully explain my situation to you before you lodged the marker against my name. I appreciate it is a business and you have acted accordingly, but I did try to make contact to arrange alternative arrangements and at no point, not even to this day, did I ever intend to not repay my loan. I cannot stress to you enough how much this has affected my mental health. I am having trouble sleeping and my existing health condition has been exacerbated by all of this. What I would like you to do is to please, please remove the Cifas marker and let me make arrangements to pay the loan back through a DMP.  Please sir, I am begging for your help here. I am not a dishonest person and I have never been in a situation like this before. I am desperately trying to make things right but this marker is killing me. Please can you help me? I look forward to hearing from you. Yours faithfully,
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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Unsecured Loan - Default Charges


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Afternoon all!

I stupidly took out a Un-secured loan from Welcome Finance back in May 2007 for £1500. Basically, I fell behind with the payments and of course the defaults charges came flooding in. I recently received a statement dating backing to September 2008 and to my absolute horror they have now made the outstanding balance as of Sept 2008 of £4919! So I called them this morning and I spoke to someone in the local office who tells me the loan has been 're-written'. Then the dude tells me that I had signed my consent to have this rewritten which I replied that I didn't recall signing anything, then he drop himself in it by agreeing with me!

 

They claim the balance is £3400 and have offered me a settlement figure of £2400!

I have now asked how much I have paid to date, and also what original balance was when I took out the loan.

The DD is due to leave account tomorrow - Shall I cancel it and tell them that I believe the charges are un-reasonable and put it into dispute?

Please can someone give me some advice on where I need to go from here, as I can't believe I've been well and truly dropped in it by them!

Many thanks

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  • 8 months later...

Hi there,

 

I've just found a statement from last year and final to date I have paid back £4736.75 and the original agreement is for £3292.23! I can't believe I've let them have so much money. Any ideas where I go from here? I'm guessing I can tell them to take a run and jump?

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I would suggest reclaiming PPI and any fees they applied like telephone, letter and failed direct debits. I would also state that you are disputing the balance. As it is unsecured I personally would not pay them anymore because you will be in a better bargaining position.

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  • 2 weeks later...

Ok - had a phone call this morning from local branch telling me the DD had been cancelled. Which is correct. I told them that a letter has been sent to the Complaints department in Nottingham, and I wasn't willing to discuss the account on the phone, and I want everything in writing. They told me that I'm being stupid not discussing the situation on the phone and all the Complaints department do is send the letter to the local branch?! (Is this correct?). They also told me couldn't send me a letter as they are only allowed to send out a limited number of letters!

 

Can anyone advise me what I can do next?

 

Thanks

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The branch is talking rubbish. Call their bluff and say you are write to the complaints dept to verify their story. IF they phone again ask them for their full name in case the complaints dept require it. When a complaint is report they have 8 weeks to respond. If they fail to respond in that timescale you can take it to the financial ombudsman service.

 

Did you letter include refunding any charges and ppi?

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Just had another call from the local office yesterday. I told them that two letters have been sent to the Complaints Dept at Ruddington (special delivery). The geezer on the other end of the phone said that he hasn't been sent anything from them??!! Doesn't this mean the complaints dept is a myth? Do the head office just pass on the letters to the local offices? I told him that I want everything in writing and I wouldn't confirm my details over the phone. I also sent a hassement by phone letter to the local and complaints offices.

 

Is this correct?

Thanks

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  • 3 months later...

Just to give you an update on this. A muppet from Welcome racked up to my door last night, and left posted a letter through the letter box. (Must have not heard them knock) asking me to contact the office regarding the arrears. As they rejected my complaint, I passed this to the FOS about a month ago. What shall I do now? I'm guessing they might turn up again??? I'm going to send a door step letter today.

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Write to them telling them you are not impressed with the lack of compliance on their side and should their person turn up again you will have them arrested for fraudulent activity as well as trespass.

 

These doorstep collectors have no legal rights and can be quite safely dispatched with a 'get lost' comment.

 

You need to complain to Trading Standards and the OFT about this, and don't forget the Minstry of Justice.

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Thank you for the advice. Shall I send this to the local office and the Head Office?

 

Hi, I sent the letter this morning. Let's see what happens. In the meantime, I sent a CCA Request on 17th October. How long have they got before non compliance stage is here?

 

Thanks

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