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    • Let me start by saying I feel tremendous regret, shame and remorse. I have some debt and personal life has fallen apart over the last year which has caused me to be careless. Doesn’t make it okay I know. In a positive way, i will never take anything in life for granted ever again. I want to volunteer and go back to being a good person. I need some advice/reassurance on the below so I can move on better from this experience. A few days ago I was caught at sainsburys, I paid for part of the food (about £5) and didn’t pay for the other (about £8-10) at self checkout. when I got to the exit someone in plain clothes asked to see my receipt and bag and that they worked for mitie. I told him the receipt was in the store bin (true) and he said he followed me round and knows I didn’t pay for all of it. he very sternly but calmly said he just needs my name then I can leave with the shopping. I said i am in a bad day and can’t do this and was on the verge of breaking down. So I handed him the shopping and slowly walked out. No name given (I read elsewhere this is good and makes it unlikely to develop) and I have no way knowing if police contacted. I overthink a lot and I wonder if they can track me via debit card or nectar card on the transaction. I also wonder if they saw me do it last month and have been waiting for me. I know someone who works at their head office and terrified somehow it will get back. I’m also terrified of being recognised in the street.    I don’t know what’s going to happen. I see a lot in the news today about shoplifting 
    • Hi, I’ve just spotted an Arrangement to Pay marker (TransUnion) on my Barclays Mortgage account for 1 month in March 2022. I’ve spoken to Barclays Customer Service and Complaints about this and they’ve given me some background but have closed my complaint: Direct Debit for mortgage bounced in February and I didn’t notice this at the time. Realised there were arrears in March and called customer service straight away. Offered to pay half the arrears on the call with the other half of the arrears the following month. I prob suggested or accepted this as had done that many years previously when I was a poor student with no adverse consequences. Paid in accordance with this. Barclays call notes report they informed me credit reference agencies would be notified and I indicated I understood. However, complaints team couldn’t access the call because it was too old. They advised I could request a transcript through GDPR and complain via ombudsman if still unhappy - I’ll process the GDPR request this week. Whilst it may be factual that I entered into some kind of arrangement regarding the arrears, it wasn’t clear to me that they would be treating it and reporting it as a formal payment plan along with the potential consequences of this. At no point did I agree to or request to “reducing my contractual payments” - I paid my contractual amount for March and April with 50% more on top. I guess it’s likely they did say something vague about credit reference agencies and it’s also possible that I may have agreed without fully understanding it would be different to a late payment marker. I’m not 100% sure of the impact of the AP but I believe it did tighten up balance transfer and new card offers (Lloyds group in particular) even though the rest of my report is spotless and I have many years managing multiple high balance cards. Although it may have been less comfortable, I also believe I had the means to pay the balance in full if I’d realised the impact at the time. Finally, it feels like Ive been penalised for speaking to customer services directly rather than just upping my payments to cover the arrears. Historically, I was under the impression that Barclays mortgages weren’t even reporting arrears of less than 2-3 months as late payments - although this may have changed since the last time I was in arrears. I’ve had a browse through threads about AP markers and it seems like removal is unlikely if it’s deemed factual but it may be worthwhile escalating to FOS or ICO? Will update with transcript details once I’ve raised and received a response to my request. I suppose the upside of this is that I’ll be even more cautious about negative markers in the future. Thanks, J
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Copies of statements?


flower_chops
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I hve only just started looking into this and am a little confused on which way is better to get the correct charge amounts. I have reently been sent copies of my last 6 years statements by HSBC as I wanted to have a flick through them to add up the charges (around £600). However, after reading some people's cases should I have done the Data Protection thing first? This account has not been defaulted on. I could obviously still do this but would someone please advise me on whether I should do the Data Act thing or whether my duplicate statements I received will be enough?

 

Thank you from a grateful newbie!

HSBC claim £1000

22/08/06 prelim letter sent recorded delivery

24/08/06 prelim letter received

Nothing heard so...

07/09/06 LBA sent recorded delivery

08/09/06 LBA received

14/09/06 partial offer (£850) made

14/09/06 letter sent saying would accept as partial payment only (recorded)

19/09/06 full offer made - writing back to say will accept cheque only

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Thank you Michael Browne :)

 

I will look to moving onto the next step then...

HSBC claim £1000

22/08/06 prelim letter sent recorded delivery

24/08/06 prelim letter received

Nothing heard so...

07/09/06 LBA sent recorded delivery

08/09/06 LBA received

14/09/06 partial offer (£850) made

14/09/06 letter sent saying would accept as partial payment only (recorded)

19/09/06 full offer made - writing back to say will accept cheque only

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  • 1 year later...

Hi -

It sounds like we have a similar problem. How did you get HSBC to send you copies of your old statements? I am trying to get GE Capital to send me my statements from 2002-2004. Since they sold my account to a debt collector, they are telling me that I need to contact them to get this information. See my posting from GESucks.

 

-Thanks.

GESucks

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GESucks, in order to obtain any information that a bank/building society/credit card company you send a SAR. This you can locate in the bank templates library, but just for ease I will post the link below:-

 

http://www.consumeractiongroup.co.uk/forum/bank-templates-library/516-1-data-protection-act.html

 

Once you send this the company then has 40 days in which to comply. (Don't forget to send the £10 fee with the letter)

 

Also any letter you send must be sent recorded delivery this way you can check via the website whether it has been delivered and also it is proof that you have sent them the letter.

 

Personally I would have thought that GE would still have copies of all of your statements. Did you send a SAR?

[sIGPIC][/sIGPIC]If you think my post was helpful, please feel free to click my scales

 

 

A prudent question is one-half of wisdom.

 

:D

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flower_chops has the statements. I have directed GEsucks to the relevant forum and hopefully he/she will be able to get the info he/she needs.

[sIGPIC][/sIGPIC]If you think my post was helpful, please feel free to click my scales

 

 

A prudent question is one-half of wisdom.

 

:D

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