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    • Well done. Are you able to tell us more about how it went on the day please? HB
    • when mediation call they will ask the same 3 questions that are in their email you had to accept it going forward. simply state 'i do not have enough information from the claimant to make an informed decision upon mediation so i refuse. end of problem.  
    • Food prices, including a $40 chicken, has stoked fury and calls for big foreign supermarket chains to come to Canada.View the full article
    • Which Court have you received the claim from ? Civil National Business CEntre Name of the Claimant ? Lowell Portfolio i Ltd How many defendant's  joint or self ? Self   Date of issue –  15 Feb 2024 Particulars of Claim What is the claim for – the reason they have issued the claim?  The claim is for the sum of £922 due by the Defendant under and agreement regulated by the Consumer Credit Act 1974 for a Capital One account with an account reference of [number with 16 digits] The Defendant failed to maintain contractual payments required by the agreement and a Default Notice was served under s.87(1) of the Consumer Credit ACt 1974 which has not been complied with. The debt was legally assigned to the claimant on 16-06-23, notice of which has been given to the defendant. The claim includes statutory interest under S.69 of the County Courts Act 1984 at a rate of 8% per annum from the date of assignment to the date of the issue of these proceedings in the sum of £49.15 The Claimant claims the sum of £972 What is the total value of the claim? £1112 Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? I dont know the details of the PAPDC to know if it was pursuant to paragraph 3, but I did receive a Letter of Claim with a questionaire/form to fill. Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit Card When did you enter into the original agreement before or after April 2007 ? no Do you recall how you entered into the agreement...On line /In branch/By post ? Online Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. Assigned/purchaser Were you aware the account had been assigned – did you receive a Notice of Assignment? I was aware, I'm not certain I received a 'Notice of Assignment' from Capital One but may have been informed the account had been sold without such a title on the letter? Did you receive a Default Notice from the original creditor? Yes Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Not since the debt purchase, and not from Capital One. Why did you cease payments? I can't remember - it was the tail end of the pandemic and I may not have had enough income to keep up payments - I am self-employed and work in the event industry - at that time. I also had a bank account that didn't allow direct debits and may have just forgotten payments and became annoyed at fines for late payments. What was the date of your last payment? Appears to be 20/4/2022 Was there a dispute with the original creditor that remains unresolved? No Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No Here is my Defence: Defence - 1. The Defendant contends that the particulars of claim are vague and generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. I have in the past had an agreement with Capital One but do not recognise this specific account number or recollect any outstanding debt and have therefore requested clarification by way of a CPR 31.14 and section 78 request.. 3. Paragraph 2 is denied. I am unaware of having been served with a Default Notice pursuant to the Consumer Credit Act 1974. 4. Paragraph 3 is denied. I am unaware of any legal assignment or Notice of Assignment pursuant to the Law and Property Act 1925 Section 136(1) 5. The Defendant has sent a request by way of a section 78 pursuant to the Consumer Credit Act 1974, for a copy of the agreement, the Claimant has yet to comply and remains in default of said request. 6. A further request has been made via CPR 31.14 to the Claimants solicitor, requesting disclosure of documents on which the Claimant is basing their claim. The Claimant has not complied and to date nothing has been received. 7. It is therefore not accepted with regards to the Defendant owing any monies to the Claimant and the Claimant is put to strict proof to: a) show how the Defendant has entered into an agreement and; b) show how the Claimant has reached the amount claimed for and; c) show the nature of the breach and evidence by way of a Default Notice pursuant to sec 88 CCA1974 d) show how the Claimant has the legal right, either under statute or equity to issue a claim 8. As per Civil Procedure 16.5 it is expected that the claimants prove the allegation that the money is owed 9. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of section 136 of the Law of Property Act and section 82A of the Consumer Credit Act 1974 10. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief. .................. Please note that I had to write a defence quite quickly as I hit the deadline. At the time of writing the defence, I hadn't been able to find correspondence from Capital One, but had since found default letter etc. I submitted CCA request and CPR 31.14. However, I didn't get any proof of postage or use registered post for the CPR (an oversight) but did with the CCA request. I received a pack which included a letter from Overdales, going over the defence I'd filed, as well as letters of Lowells and reprints of letters from Capital One. But I have no idea if this pack is in response to the CCA request or the CPR ! I would have expected two separate responses ... although I do know they are both the same company. Looking over the pack today, and looking through old emails .. I find some discrepancies in the Capital One default letters (notice of default and Claim of default). They are both dated *before* an email I have stating that a default can be avoided. The one single page of agreement sent (so not the full agreement) has a 16 digit number at the top in small print, next to 'Capital One' which corresponds to a number called 'PURN' printed at the top of each of the 10 pages of ins and outs of the account (they're not official statements, but a list of monthly goings) yet no mention anywhere on either of the account number. I cant really scan them at the moment - I can later tomorrow, but that will be after the mediation call I'm sure. I guess I may be on my own for this mediation ... I am not certain the CCA request has been satisfied .. or if the CPR has been . And then I appear to have evidence that the Default notices provided are fabricated ? Yet, I do have (elsewhere ... not at home) Default letters from Capital One I can check ..
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Was paying for years


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Hi all,

 

This is my first post having stumbled across these forums and it looks really helpful having read a few of the posts.

 

Can I just get some advice from any of you on my situation?

 

The dates will be a bit vague as I havent had any paperwork for years for reasons of moving or working away.

 

About 10 years ago I had a loan and a credit card with MBNA and all was well. Then as often happens I hit some hard times and defualted etc. It culminated with me speaking to them about 6 or 7 years ago and agreeing to pay £50 per month for each. Now at the time I was told it was at a low interest rate to assist in the repayment, however as I discovered recently it was only for the loan it would appear.

 

I paid the £100 for about 6 or so years and never received any correspondence about balance or any statemants whatsoever, however as I previously mentioned I was moving around a lot (although for the first two years I was contactable). Earlier this year I rang MBNA and they couldnt find my loan account, however my credit card balance had gone from about 3.5k down to 2.7k which came as a bit of a shock that it was so high. I immediately cancelled the £100 per month with my bank as I was infuriated that they were only reducing the debt by about £8 per month and didnt have a clue what had happened to the loan account, which I was still paying towards.

 

Now a few months later those lovely people at Capquest have been in touch demanding the balance.

 

What I would like to know is in your opinion what is my best course of action from here? Bearing in mind i dont know a great deal about this kind of thing?

 

Any help or pointers greatly received.

 

CLaB

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Send them a CCA request to see if they hav an enforceable agreement. The template is below. Edit the letter to suit, DO NOT SIGN IT, enclose a £1 Postal Order and send Recorded or Special Delivery.

 

Please ammend paragragh 1 to suit. ie s77 Fixed sum credit such as loans, s78 Running account credit such as credit cards & catalogues and s79 Hire agreements.

 

 

Your Address

 

Date

 

Dear Sir/Madam

 

Re:− Account/Reference Number xxxxxxxxxx

 

This letter is a formal request pursuant to s.77(1) of the Consumer Credit Act 1974. I require you to provide me with a true copy of the credit agreement relating to the above account, together with any other documentation the Act requires you to provide.

 

I expect you to comply fully and properly with this request, within the statutory time limit. You are reminded that should you fail to comply with my request, the provisions of s.77(6) will apply.

 

(DELETE THIS BELOW IF YOU ARE SENDING THE LETTER TO THE ORIGNAL CREDITOR AS OPPOSED TO A DEBT COLLECTION AGENCY)

If it is your view that you are not the creditor, s.175 of the CCA 1974 applies in the case of a simple assignment, and places a duty upon you to pass this request to the creditor. In the case of an absolute assignment, you are a creditor as defined by s.189. If you contend that you purchased the rights but not the duties of any agreement, you are reminded that s.189 of the Act is clear that an assignment is of both rights and duties.

 

Your attention is drawn to ss.5(2), 3(b),6 and 7 of the Consumer Protection from Unfair Trading Regulations 2008 (CPUTR).

 

I enclose a postal order in the sum of £1.00, which is the statutory fee. Note that these funds are not to be used for any other purpose.

 

If you are unable to comply fully and properly with this request, you should confirm this in writing at the earliest opportunity, and certainly within the statutory time limit for compliance, and return the fee.

 

We look forward to hearing from you.

 

Yours faithfully

 

 

print your name

:cool::cool: Blondmusic :cool::cool:
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Hi and welcome to CAG, :)

as Blondmusic says, send a CCA (Consumer Credit Agreement) request for both the loan and card to these robbers. Send by recorded delivery with £1 POSTAL ORDER per request.and definitely do not sign..just print your name.

They have 12 days + 2 working days to come up with them, after which you can legally stop paying and put the account in dispute until they produce it.

Keep us posted on what happens and shout if you need more help :)

The template letters in my signature.

Time to take control :D

All the best

Elsa xx

The links have changed, so here's the template: http://www.consumerforums.com/resources/templates-library/86-debt-collectors/581-cca-request-letter

Edited by Undercover-Elsa
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Hi there,

 

Thanks for the replies. Sorry to sound an idiot but the only one they are chasing is the cc agreement so that letter above goes to capquest right? Also is there any way I can get details from MBNA? I dont have the loan account number or anything relating to it but it would be nice to see if its paid off.

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Hi again,

Re getting details from MBNA, you'd need to send them a Subject Access Request letter asking for ALL data they hold on you. They'd need the address you were at when the account/s were active.Obviously it would help to have the account numbers but hopefully your name and address should suffice.If not they should return the £10 fee.

The template is below, amend it to suit. Again, print your name, send by Recorded Delivery with a £10 postal order.

The next bit depends on whether Capquest BOUGHT the debt or are still referring to MBA as "clients"...if CQ now own the debt, then you'd also need to send a Subject Access Request to them, to see just what they've been playing at with your money over the years.

Elsa xx

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  • 1 month later...

Hi there

 

Just a little update in that I have lots of paperwork back dating back to 2005. Included on there was some payment protection insurance which I remember cancelling with them in around 2006 as I wasnt aware I had it on there.

 

It seems that they purchased the debt from MBNA.

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  • 2 weeks later...
Just got a copy of the original credit card agreement through, but its only the copy, not the one I would have signed.

you can send them this

 

Your ref

 

Re: my request under the Consumer Credit Act 1974

Thank you for your recent letter sent to me, the contents of which are noted. I appreciate your quick response to my original letter. However, the reply received by me does not fulfill your requirements under the Consumer Credit Act 1974.

The Act demands that I be supplied with a true copy of any properly executed credit agreement that exists in relation to the above account. I may ask for this on demand providing that a fee of £1.00 is paid. This fee was sent with my original letter.

My request remains outstanding. The documents, like the one you sent in your reply, does not constitute a true copy of any credit agreement that may or may not have been signed by me on the opening of this alleged account. These documents neither confirm that I am liable for any alleged debt to you, nor gives me any chance to evaluate whether any original agreement was ‘properly executed’

I still require you to send me a true copy of the original credit agreement that you allege exists. As you will know, under the Consumer Credit Act 1974, a judge is not permitted to make any enforcement order unless the creditor can provide a true signed copy of the original credit agreement. This means that unless you can produce such an agreement, this alleged debt is not enforceable in law.

You had until xx/xx 2009 (12+2 working days after the request was made) to provide me with the true copy I requested. You will then be in default of my request. Any account I hold with you is now in legal dispute. Whilst the account remains in dispute, you are not permitted to ask for any payment, nor am I obliged to offer any payment to you. Furthermore, whilst the dispute remains, you are not entitled to charge any interest on the account, nor make any further charges to the account. Additionally, you are not entitled to register any information on this account with any credit reference agency.

To register information with a credit reference agency, you must have written consent from the customer to collate and share such information. This consent is given in the form of a signed credit agreement, so until you produce such an agreement, you may not do this.

The requirement for consent to share data is a clear requirement of the Data Protection Act 1998. Any such attempts to share my data without my consent will be met with a complaint to the Information Commissioners Office the time limits, which are laid down in the Consumer Credit (Prescribed Periods for Giving Information) Regulations 1983 are clear. You must supply an executed credit agreement within 12 + 2 working days of a proper CCArequest. If you fail to comply with a legitimate request the account enters a default situation.

To sum up, I will not be making any payments to you until you provide me with the document I have requested. Whilst you remain in default of my request, you are not permitted to take any action against this account. This includes adding further charges and passing any information to the credit information industry.

I expect you to write to me confirming that the account has been closed and no further action will be taken.

I look forward to your reply.

 

Yours faithfully

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Many thanks for that Debt4get, I shall get that off recorded delivery however can I just confirm that its ok even though the copy they sent has my name and address on it, it isnt the actual signed copy.

 

I think I may have made a mistake in my above post.

 

Sorry to sound naive, but looking at the timescales involved did they act in the correct timeframe? Reding some other posts it looks like they had one month plus 12 days?

 

Timeline:

 

Letter dated 22nd Jul, they confirm receipt of my request and place account on hold for 28 days.

 

24th August, a letter from MBNA stating Capquest have been assigned the debt plus reams of paperwork as detailed above.

 

Letter dated 4th Sept copy of my credit agreement arrives shortly after.

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no that was before the act was changed I believe sometime last year. in actual fact they can come up with the cca at any time, what happens after 12+2 days is the account goes into default where they may not ask for payment nor do you have to offer payment.

the cca must be signed by you just cos its got your name and address on it dont mean a thing, they could have made that up a week ago.

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  • 1 month later...

Hi

 

Sorry for the delay in replying. Elsa the links are as follows:

 

http://i37.tinypic.com/2eeagp5.jpg

http://i36.tinypic.com/i5n8us.jpg

http://i33.tinypic.com/iedo9l.jpg

http://i33.tinypic.com/awrsb6.jpg

 

Babybear, Im not sure what a TS or LACORS is, I will look them up in a bit :)

 

As a point of interest I used to have payment protection insurance on there that I wasnt aware of (I had a period out of work when I could have used it as well), can I go after them on those grounds, although too be honest I dont really want anything out of them, just to get them off my case.

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The documents you have scanned in are Terms and Conditions. What you want is the agreement/application form that has the prescribed terms and your signature.

 

You will find examples of MBNA "agreements" in the CAG library

 

http://www.consumerforums.com/resources/templates-library/86-debt-collectors/609-mbna-agreementsapplication-forms

 

You will also see a few links at the top of the page in the link above, which will guide you through what is required on an agreement for it to be compliant with the laws.

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Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

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1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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  • 3 weeks later...

Ok the latest is a solicitors letter claiming they will take action as I havent responded to their letter from July, which I obviously have. They still havent replied to my letter I sent them re: the signed copy of agreement.

 

Im guessing its just a waiting game now?

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  • 1 month later...
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