8900 bb curve bought from ebay > not working possibly stolen?

[lsyliu]

Hi There,

 

i was wondering if anyone could help me. i recently bought a phone off ebay (with box and charger etc). it worked for the first few days then stopped. The data services still work (bb pin, internet, emails etc) but the phone just says 'called failed' when i try to make a call. The network said it was the sim card and sent out a new one. I tried the new sim card and its still saying call failed. I'm worried its either locked (which i can fix) or blacklisted (which means it was reported lost or stolen). I called orange and they have record of the IMEI even though the phone is orange branded.

 

I don't know how to check if the phone is blacklisted and i've contacted the seller and they are not responding. I've already left positive feedback and the transaction has gone through paypal as the phone was working for a few days (this makes me think that the seller has reported it lost or stolen to claim on the insurance) I'm unsure what i can do to get a refund as the phone is not working for me at all now and is useless.

 

Its been longer than 45 days due to messing about trying to get a new sim card etc. Does anyone know if i can still contact either paypal or ebay to dispute the sale?

 

i would appreciate any help!

 

Thks

 

Lisa

[jacktheband]

You need to identify where the problem lies before assuming that it's blacklisted.

 

Firstly, put your sim in another working phone (either Orange or unlocked) to see if your sim car works. If it does, your problem is with the sim/network. Also, If you can, put a different working sim into your Blackberry to see if it works. This will help you narrow down where the issue is.

 

In terms of blacklisting, Orange will be able to tell you if it is blacklisted, all you need to do is tell them the imei and they can search. The thing is about blacklisting is that your sim will not be able to log onto the network if it is placed in a blacklisted phone. Therefore, if you have signal and can use some of the network services then this would indicate that it is not blacklisted.

 

So, in a nut shell. Test it by swapping sim cards with a friend for a moment to see where the problem follows, then call Orange who can check for blacklisting and diagnose from there. By testing the sim in another phone before calling them you will be able to help them get to the bottom of it and hopefully resolve it.

 

Or if it does turn out to be blacklisted, you would probably then ned to contact Paypal to raise some sort of dispute.

[lsyliu]

Thanks for the advice. Orange have said it's been blacklisted Looks like i'm going to have to go back to the seller!!