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    • I'm at work now but promise to look in later. Can you confirm how you paid the first invoice?  It wasn't your fault if the signal was so poor and there was no alternative way to pay.  There must be a chance of reversing the charge with your bank.  There are no guarantees but Kev  https://find-and-update.company-information.service.gov.uk/company/09766749/officers  has never had the backbone to do court so far.  Not even in one case,  
    • OK  so you may not have outed yourself if you said "we". No matter either way you paid. Snotty letter I am surprised that they were so quick off the mark threatening Court. They usually take months to go that far. No doubt that as you paid the first one they decided to strike quickly and scare you into paying. Dear Chuckleheads  aka Alliance,  I am replying to your LOCs You may have caught me the first time but that is  the end. What a nasty organisation you are. You do realise that you now have now no reason to continue to pursue me after reading my appeal since you know that my car was not cloned. Any further pursuit will end up with a complaint to the ICO that you are breaching my GDPR.  Please confirm that you have removed my details from your records. ------------------------------------------------------------------------------------------------------------------------------------------------------------ I haven't gone for a snotty letter this time as they know that you paid for your car in another car park. So using a shot across their bows .  If it doesn't deter them and they send in the debt collectors or the Court you will then be able to get more money back from them for  breachi.ng your data protection than they will get should they win in Court-and they have no chance of that as you have paid. So go in with guns blazing and they might see sense.  Although never underestimate how stupid they are. Or greedy.
    • Thank you. Such a good point. They did issue all 3 before I paid though. I only paid one because I didn’t have proof of parking that time, only for two others.    Unfortunately no proof of my appeal as it was just submitted through a form on their website and no copy was sent to me. I only have the reply. I believe I just put something like “we made the honest mistake of using the incorrect parking area on the app” and that’s it. Thanks again for your help. 
    • They are absolute chuckleheads. You paid but because you entered a different car park site also belonging to them they are pursuing you despite them knowing what you had done. It would be very obvious to everyone, including Alliance that your car could not have been in two places at the same time. Thank you for posting the PCN so quickly making it a pity that you appealed since there are so many things wrong with it that you as keeper are not liable to pay the charge. They rarely accept appeals since that would mean they lose money but they have virtually no chance of beating you in Court. Very unlikely that they will take you to Court given the circumstances. Just in case you didn't out yourself as the driver could you please post up your appeal.
    • Jasowter I hope that common sense prevails with Iceland and the whole matter can be successfully ended. I would perhaps not have used a spell checker just to prove the dyslexia 🙂 though it may have made it more difficult to read. I noticed that you haven't uploaded the original PCN .Might not be necessary if the nes from Iceland is good. Otherwise perhaps you could get your son to do it by following the upload instructions so that we can appeal again with the extra ammunition provided by the PCN. Most of them rarely manage to get the wording right which means that you as the keeper are not liable to pay the charge-only the driver is and they do not know the name and address of the driver. So that would put you both in the clear if the PCN is non compliant.
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Help with EON final bill even though mum is with British Gas **WON**


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I hope i have posted this in the right place.

 

My mum is worried sick about a final bill she has received from EON even though she has never had her gas supplied from them.

 

My mum is a British Gas prepayment customer and always has been. She has always had prepayment meters in her house as they were there when she moved in 8 years ago!!

 

They have asked for £105 immediately or they will fit a prepayment meter into her house.

 

Can anyone help as i have promised to deal with this for her.

 

I can post up the Final Bill (minus personal details) if it will be any help.

Edited by Blondmusic
:cool::cool: Blondmusic :cool::cool:
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She should write to E-on recorded delivery. You can do the writing so long as she signs it. Keep a copy.

 

saying

 

a) she is a customer of British Gas.

 

b) she already has a prepayment meter.

 

The computer systems of the utiities are of poor quality and this kind of error on there part is not uncommon.

 

Best to write as ringing customer services can increase the muddle and you just may need to show in the future that you have put them in the picture

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OK. I have come up with this letter. Is this ok?

Dear Sir/Madam,

 

Thank you for your letter dated 22nd June 2009.

 

I must admit I am rather bemused at your request that I pay a final bill to your company as I am a customer of British Gas and have been for many years.

 

I have always had prepayment meters in the property I am living in order to pay for my gas and electricity in advance. As a result I have never received a bill regarding my fuel usage.

 

I would now like you to amend your records accordingly as I am not a customer of your company.

 

Yours faithfully,

:cool::cool: Blondmusic :cool::cool:
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what about this

 

In receipt of your letter dated

 

I have to admit that I am quite concerned to receive this.

as a customer of british gas,of which I have been for many years with prepayment meters in place.

 

I can not comprehend how there could be any outstanding balance on my account,

and as I have never been a customer of yours.I would respectfully request that you re contact myself with a more detailed account of your reasoning into your claim.

 

SAM:pLOWELL DETESTER

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What I would also add is your meter serial number as the will be able to see straight away that your mother is not responsible for the meter they are billing you for. Have you checked the meter serial number on the bill to see if it differs from your meter?

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what about this

 

In receipt of your letter dated

 

I have to admit that I am quite concerned to receive this.

as a customer of british gas,of which I have been for many years with prepayment meters in place.

 

I can not comprehend how there could be any outstanding balance on my account,

and as I have never been a customer of yours.I would respectfully request that you re contact myself with a more detailed account of your reasoning into your claim.

 

SAM:pLOWELL DETESTER

 

 

I will amend the letter tomorrow and will post it up for you all. I am to tired to do it now!!

:cool::cool: Blondmusic :cool::cool:
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I would never pay a bill from a utility company that does not show the meter number so that I can check.

 

Yes do include your actual meter number in your letter.

 

I am afraid that this kind of error is generated by poor computer systems.

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Ok. I will. I'm too busy today so it is a job for tomorrow when i should be taking it easy. I will give my mum a call and get her to give me the meter serial number. Thanks everyone.

Edited by Blondmusic
:cool::cool: Blondmusic :cool::cool:
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That is a reminder and unfortunately all the details would be on the original bill that they should have sent out, or shouldnt have as the case may be. Once you have located your meter serial number, contact National Grid who will be able to confirm who your supplier is and you can then clarify this to Eon in your letter.

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  • 2 weeks later...

Time for an update. I sent them a letter disputing the bill last week (they received it on the 15th of July according to Royal Mail) now my mum has phoned me this morning and told me she has got a letter from Debt Collectors asking for the money.

 

My mum is coming over today so i can scan and post the letter up on here for everyone to have a look at.

:cool::cool: Blondmusic :cool::cool:
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Look it's all good, don't worry

 

your mum has been living there 8 years with prepayment meters

 

they have sent a bill & you set them straight

 

now they send a threat letter..................

 

It is up to them to PROVE the debt

 

remember threat letters are just threat letters

 

YOU & MUM have nothing to worry about

 

 

P.S.................... UDS are part of E.ON

Edited by Beck1968
adding

Beck

"There are two ways to conquer and enslave a nation. one is by the Sword. The other is by Debt."

 

Barclaycard PPI Refund £4300:whoo:

Barclaycard = Mexican Stand Off

 

TSB = Mexican Stand Off

 

Santander = :mad2: MungyPup is coming to get yahh :mad2:

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send "special delivery" costs more but IMO worth it

Beck

"There are two ways to conquer and enslave a nation. one is by the Sword. The other is by Debt."

 

Barclaycard PPI Refund £4300:whoo:

Barclaycard = Mexican Stand Off

 

TSB = Mexican Stand Off

 

Santander = :mad2: MungyPup is coming to get yahh :mad2:

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Too late now cos we have sent it 1st Class Recorded. They should get it tomorrow.

 

Mum has also given me the meter reference number which EON and Utility Debt Services have omitted from both of their letters.

 

Would this thread be better off being moved to the Debt Collection forum? If so how do i ask a Site Moderator to move it for me?

:cool::cool: Blondmusic :cool::cool:
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This thread would do better to stay where it was as utility debts - real or otherwise - are handled differently from say credit cards and the people more able to help with utilities will find your thread there.

 

I'm afraid threat letters from utility companies are not just threats, they are a slow grinding process which will eventually lead to disconnection or more likely a pre payment meter... but you already have one of those and have notified them accordingly.

 

The worst that can happen is they will come to the property; see this for themselves. And then go away again having wasted their resources.

 

The only problem which may arise and it is a biggie for the nervous, is if you are not in when they come to execute the warrant it will entitle them to gain access by whatever means necessary, usually via a locksmith.

 

I would call Eon, they can check for you who the supplier is/was, and when, while you are on the line.

 

Writing may actually delay resolution if their mail team has a substantial backlog.

 

Just a thought; are you sure this is not the final bill from when you were with eon, there could have been a meter change?

Edited by zazen.warrior
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My mum already has got a prepayment meter for her gas. She has always had prepayment meters in that house.

 

There was no meter change. My mum has never had EON supplying the gas in the 8 years she has lived there. She has always used British Gas to supply her Gas and is very upset about the letter she received from who she thought were debt collectors taking her to court.

:cool::cool: Blondmusic :cool::cool:
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UDS is Eon by another name, they handle the collection of Eons' overdue final accounts for a short time (about 3 months) before they get sold on to an external DCA.

 

What is happening now, have you called Eon to get them to check who your supplier is, or called the National Grid yourself as advised earlier?

Edited by zazen.warrior
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