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    • I do disagree with you regarding one thing - we are not very good with letters or these situations and are slow on the uptake. So far you have stood up to Excel and their threats, immediately given us the information in the sticky, done loads of reading up to educate yourselves, learnt from the mistake of outing the driver so you'll know not to do so in the future, got on to the organ grinder to try to get them to call off their dogs, etc., etc.  Good grief - we wish everyone who came here would do this!!! Most people who get these invoices sadly think they have been fined and if they don't pay a drone from Ukraine will be diverted and will fall on their home (or some such vague grand apocalyptic threat) and they fold and give in.  You haven't.  Well done. Don't worry - you won't be paying a penny.  Although it will take some time to see off this vile company.
    • Spot on!  You learn quickly. Who cares if the case gets sent to debt collectors?  They have no powers.  All the effort you will have to put in will be to open envelopes - and then spend time laughing at their daft "threats".  No stress at all!
    • I did ask them why, but seems they have more spare cash than we do .. ;-( .. I doubt their bank would even support a chargeback after a year has passed. Anyway I've constructed my first DRAFT Snotty Letter .. so here goes ..   RE: PCN 4xxxxx Dear ALLIANCE PARKING Litigation Dept, Thank you for your dubious Letter Of Claim (dated 29th April 2024) of £100 for just 2 minutes of overstay. The family rolled around on the floor in amazement of the idea you actually think they’d accept this nonsense, let alone being confused over the extra unlawful £70 you had added. Shall we raise that related VAT issue with HMRC, or perhaps the custodians of the unicorn grain silos? Apart from the serious GDPR breach you’ve made with the DVLA and your complete failure in identifying the driver, we’re dumbfounded that the PCN is still not compliant with the PoFA (2012 Schedule 4 Under Section 9.2.f) even after 12 years of pathetic trial and error. We also doubt a judge would be very impressed at your bone idleness and lack of due diligence regarding the ANPR entry / exit periods compared with actual valid parking periods. Especially with no consideration of the legally allowed grace periods and the topological nature of the Cornish landscape versus a traditional multi-storey. And don’t even get us started on the invisible signage during the ultra busy bank holiday carnage, that is otherwise known as the random parking chaos in the several unmarked over-spill fields, or indeed the tedious “frustration of contract” attempting to get a data connection to Justpark.  We suggest your clients drop this extreme foolishness or get an absolute hammering in court. We are more than ready to raise the issues with a fair minded judge, who will most likely laugh your clients out in less time than it takes to capture more useless ANPR photos. We will of course be requesting “an unreasonable costs order” under CPR 27.14.2.g and put it toward future taxis to Harlyn Bay instead.  We all look forward to your clients' deafening silence. Legal Counsel on behalf of the Vehicle Keeper.  
    • Hi,t I'm not sure if I'm posting in the right subsection but General Retail appears to be the closest to it I think... About a year and a half ago I got a new phone so I listed my iPhone 10 on eBay.  The listed stated 'UK only' and 'no returns accepted'. Considering I had had the phone for about 4 years, I myself was amazed that I had kept it in such good condition all that time - apart from being slightly scuffed around the charging port there was absolutely nothing wrong with it. It had the original box, its unopened original Apple cable, plug, and earbuds, and I threw in a case for it and It had always had a screen protector on it. Someone wanted it from Armenia, and I stupidly agreed to it.  She paid and I sent it off, fully insured. Not long after she received it, she sent a message saying it 'was not as described', so I asked to see photos of whatever was the problem.  She sent two photographs of the box.  Just the box.  I said I wasn't even going to consider refunding her unless she told me what she meant by 'not as described'.  I thought, if it's been damaged in transit, then it would be covered by the insurance. Anyway, she didn't respond at all, even though I had messaged her several times, so she opened a case with eBay. I have sold a fair few things of mine on eBay in the past buy had never had had anyone come back to me asking for a refund.  I got in touch with eBay several times by phone and by email, and found out they always side with the buyer, no matter what with their 'eBay Seller Guarantee'.  She had been told she could keep the phone and told me they would recover the money from me from my account blah blah.  So I unlinked all of my cards etc and changed my bank account to one that I never use with no money in it. My account got suspended.  I continued to try to explain to eBay that I had been scammed but I got nowhere. My account was permanently inaccessible by this point. I reported the phone stolen and the IMEI blacklisted but I'm not sure if that would make any difference being in Armenia, but it was all I could think of to piss the buyer off. A couple of months later I was contacted by email by a debt recovery company (I can' remember who now), to whom I explained I will not discuss the matter with them until I had received an SAR I had requested from eBay. As I could no longer access my account, I couldn't review the communication I needed to show I was not in the wrong. The SAR was produced but I was advised that the information I was looking for would not be included but I said I wanted it anyway.  There were so many codes etc. and hoops to jump through to access it, that even after trying whilst on the phone to them, I still couldn't get into it, so I never got to see it in the end.  I think they said they would send the code by post but they never did and I forgot about it after a while. I've just come across a couple of emails from Moorgroup, asking me to phone them to discuss a private matter regarding eBay.  I haven't replied or done anything at all yet.  The amount they are trying to recover from me is £200ish from what I remember. I know it's not that much but I don't want to pay the b*astards on general principle. I've had a lot of useful advice from CAG in the past about debt collectors but it has always been about being chased by creditors, I've never been in this situation before. I don't know what power they legally have to recover the 'debt', and most importantly, I am two years into a DRO, and the last thing I want is another CCJ to shake off if I'm cutting my nose off to spite my face.   Any advice gratefully received!!
    • Hi, I have the Sims 4 on Macbook. Over the last year I have paid for multiple add on packs spending a lot of money on them. I bought them all in good faith as my Mac met all the minimum requirements to play them. I have been playing happily for about a year and bought my latest pack just over a week ago. The games were all working fine yesterday. Then suddenly today EA released a new app to launch the games and this new app requires a MAC OS that my computer cannot use. Now suddenly none of my games are accessible and I am unable to play anything. They did not warn us about this change in requirements and if I had known they would be doing this I wouldn't have bought all these add ons as they are now all totally unusable. The games themselves have not changed, only their app to launch them and I can't afford to buy a brand new mac just to play. So my question is how can they change the minimum requirements after I have paid for a game? I agreed to pay for them based on the fact my mac met their requirements and was not informed when purchasing that this would be an issue in the future. I understand new games (like Sims 5 which is to be released next year) might not be compatible but this is a 10yr old game that they have suddenly made inaccessible due to their new launch app. Does anybody know if I can do anything or anyway to get a partial refund from them? Thanks   Here are their T&C... I can't find anything in there about them being able to do this so not sure what to do https://tos.ea.com/legalapp/WEBTERMS/US/en/PC/
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      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
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      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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off road parking


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I realise this may be unusual and not often seen in these hallowed pages but we have a problem with unauthorised parkers using our parking spaces. As expected, the local police have confirmed they are powerless to stop this happening as "its not a public highway" and as the Scottish Courts have outlawed clamping in Scotland, we can't use that tactic either.

 

We are becoming quietly demented by a combination of things: not being able to use the designated parking space we paid handsomely to buy and continue to pay both maintenance and council tax on and not being able to do much about it.

 

The problem is magnified by the inertia of our property factors whose stock answer is to contact DVLA to get the owners details and then write asking them to desist from parking inside our security controlled, locked garage area.

 

Whilst we suspect that they may be ex-property owners who kept hold of their garage entry "plips", or friends of same, it doesn't alter the fact that they shouldn't be in there.

 

Any ideas anyone?

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helpful and entertaining idea but it would inconvenience those neighbours who legitimately use their own spaces.

 

The local police suggested we install bollard in each space but we already have an electric roller door (maintained at great expense) and pay for insurance, lighting and general maintenance proportionate to how many spaces we own.

 

My logic was that is as wrong as if someone had parked in own driveway or garage so surely I should be able to do something?

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The roller door is controlled by remote controlled plips which we bought at the same time as buying the flat. There is a delay when leaving and my neighbours tell me that there are a number of chancers who sit in the lane near the garage waiting for us to leave and then quickly drive in before the door closes. Others simply retained their plip when they sold the flat and the new owners bought replacements from the building's factors.

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I dont understand how these things work, but is there anyway that they can all be re programmed along with the baseon the door itself, so that only property owners can use them?

Lula

 

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Would it be possible to change the frequency of the plips which would make any old ones redundant?? Perhaps if enough residents complained to the property factor then they may be willing to do it??

 

Otherwise, I would be inclined to wait until the garage door closed behind me before moving off. A lockable/collapsable bollard is again an option, as suggested by the Police.

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unbelievable! Whilst we've been discussing this my wife has come back to find a car in our space and another parked just inside the garage door partially obscuring the access and making it extremely difficult to get in and out of the garage! I'm sorely tempted to go down there with a hammer, but realise this won't help our case at all......

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Let the tires down on the offending cars. All four of the tires. I had this problem in the past with a stupid woman parking in my space. I left notes on her windscreen and confronted her in person but she continued to park there.

 

Consistently letting her tires down every night for a week or so soon sorted the situation out.

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Now that's what I call a good idea!

 

Its non damaging but incredibly time consuming for the miscreant. Lets hope they don't take it out on my car! Maybe I should buy a compressor to inflate my tyres?

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We had this in an u/g car park in central Glasgow, primarily previous owners who retained their remotes and used any old space. Bollards are not a solution as they're a pain, but you will already have adequate access control, you just need to tighten it up!

 

Our access was controlled by a 'rolling code' receiver that opened the shutter to let the cars in, exiting was automatic. The agents (bless 'em) were technically illiterate and simply 'cloned' a new transmitter from an adjacent one and passed it on to the owner.

 

By reading the manual of the device, we discovered there were 4 individually addressable buttons authorised to use the roller, with the last one supporting 218 cloned key fobs. (This, in a development of just 80 parking spaces!).

 

The solution was to knock out Keyfob 4, which took out all the 218 clones. Owners had already been told of coding changes and asked to leave their fob (which was then explicitly enabled, rather than cloned) this got around 50 done, then the cloned codes were deleted. They mayhem in the street as cars who had no right to be there were trying to get their fobs to work was a sheer joy.

 

The agents then blocked the system from accepting cloned fobs - it cost £180 to get the machine that codes the fobs, but each flat only gets the same number of fobs, they have parking spaces, and if the fob is lost, it is disabled and a fresh one coded.

 

Solved the probem, and apart from some folk parking in the wrong bays, at least they're all owners, than the free for all you appear to be suffering!

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wow that's a real result! I don't suppose your agents are Peverel by any chance?

 

I can't believe we could be that lucky to have a rolling code, but its worth a try. We've a committee meeting coming up so that would be the ideal time to discuss this. Our idea was similar, with all existing fobs deleted from the system and each owner visiting the concierge to get theirs coded with the new code. One of our issues is that the concierge may be part of the problem as we suspect he may be assisting people with "spare" spaces but haven't been able to prove anything

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Guest lipupfatty

perhaps you could clamp the offending vehicles but no charge a release fee, release the vehicles at your own leisure

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nice thought, but one of our wonderful sheriffs set a legal precedent making it illegal to clamp anywhere in scotland and classifying clamping as depriving the owner of the use of his/her vehicle punishable by a hefty fine if the victim decides to press charges - crazy isn't it? How about depriving the use of my parking space?

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Ah - but what would you prefer...? The same anarchy that exists in England?

 

Our agents were Ross+Liddle, but it's easy to tell if your fob is rolling code or not - open it up, if there is a row of switches, then it isn't - all it takes is is to find the right combo, and they'll all work when switched to it. Even if you need to switch to a new receiver system, it'll cost only £80 for the receiver and £20 for each fob, but this is assuming your own system doesn't has the intelligence already built into it - just that they're not using it!

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