Jump to content


  • Tweets

  • Posts

    • Hi BankFodder, Thanks for the reply.  I will take your advice and read through more thoroughly. To answer your question, the value of the laptop is £255.  When filling in the online form to prepare the shipment it asked what the contents of the parcel was and the value and I specified "laptop" and "£255". Thanks.
    • Before you start this claim you need to have a lot more confidence in what you're doing which means that you need to understand the way forward in the principles involved more thoroughly. We will help you and you will probably get your money back but this is a self empowerment forum and so you have to do your bit as well. Please will you spend at least the next couple of days reading through the stories on this sub- forum. Try to understand them thoroughly. We have lots of stories very similar to yours but even those which are not similar, have principles in them which apply. In particular you need to read and understand the information in the pinned topics at the top of the sub- forum. I know that you have been reading around here for the past couple of hours but it needs a lot more. You aren't in a huge hurry. Wait a few days before sending a letter of claim and also that needs some amendment as well. Come back here when you've done your reading and then we will have a look at your letter of claim and help you to refine it Also, please tell us the value of the laptop. Was it properly declared as a laptop – and was the value properly declared
    • Unsure what would be classed as appeal I first contacted the applicant then IAS. I am not aware I could appeal again as Bank state I was informed that is news to me. I would have to look through the paper work, I apologise I forget so much due to my caring duties wish I had quality time to get so much done. Will try and look tomorrow, appreciate everyone's time and input.
    • Regular savings accounts are accounts designed for savers who put money aside every month and reward them with a generous interest rate.View the full article
    • Hi, I've been reading the invaluable advice on this forum and reading about the problems with Evri and lost delivery of items.  From what I gather the initial steps after having exhausted every's own lost item claim process is to draft a Letter of Claim, I think it is called and to register with the government Money Claims.  I have got a login for Money Claims and have made an initial stab at the letter but I'm not certain I have got it right. Am I right to assume that having exhausted Evri customer service's claims process and having received the denial of any compensation because the laptop I was sending is on the non-compensatory list that my next step would be to send the Letter of Claim to them? Let me provide some basic details which I hopefully have addressed in the letter. I purchased a laptop through Amazon.co.uk which a business in Belfast sold refurbished laptops through.  They had a 30 day money back guarantee for a full refund if you have any issues with the laptop.  I have the invoice from Amazon showing the purchase.  On 27 April, 2024 before the end of the 30 day period I used their ParcelShop (inside a Tesco) to send the laptop back and have the tracking reference mentioned in the letter.  As mentioned in the letter there was they advised they could not give me or sell me any insurance because laptops are on the non-compensatory list so I just paid the normal delivery cost.  It was scanned as leaving the ParcelShop on 29 April and the tracking has been like that ever since.  After a 28 working day Evri claim process they gave the expected response that they could not provide any compensation and simply could not proceed with my claim. I was hoping to get some advice on whether I go ahead now and email this to Customer Services straightaway and should I send a hard-copy to the Evri address as well?  Or are there any steps I have missed out on first?  I believe 14 days is the reasonable period of time for them to respond so if I were to send it tomorrow, for example 12 June then I should expect a reply by 26 June, is that correct and fair?  And assuming they don't reply with a full refund then I would then go down the government Money Claims site to proceed with that? Sorry for all the questions, I want to make sure I go about it properly.  I'll continue to read through other cases on here so I can get an even better handle on the process. I attached a LOC, happy for any edits or updates that will make it even better. Thanks so much for anyone's help! Regards, Matt Evri letter of claim.docx
  • Recommended Topics

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like
  • Recommended Topics

Invalid Default Notices


style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 4976 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

  • Replies 5.4k
  • Created
  • Last Reply

Top Posters In This Topic

Top Posters In This Topic

Posted Images

Fair point - I would not ever wish to deter those who genuinely need help from seeking it, no matter how badly worded their questions were.

 

However I do not believe that to be the case here and I do believe the poster knows the answers to the questions apparantly posed. I do not as I do not even understand the post. If you can understand his post number 5107 perhaps you can paraphrase it for the benefit of those of us who do not understand it?

 

Also, if there is or are one or more questions in it then I do think it is incumbent on those who know the answers to the questions posed to provide them and not leave the rest of us wondering.

 

BD

Link to post
Share on other sites

Grammatical criticisms do not always help (I am sure I have read somewhere that peterb has dyslexia) and can deter some people from posting. It also detracts from an important debate for many caggers.

 

Agree 100% cymruambyth

 

Peeps, please can we keep this thread "on-track", discussion is good for us all and a chance to work through a potential argument that we may eventually come up against in court should be taken when available.

 

Comments about spelling and grammer are imvho poor form.

 

S.

Link to post
Share on other sites

Shadow et al

 

I am sorry if I have caused any offence - that was not my intention.

 

I am genuinely trying to contribute to the debate by ensuring all possible information is given to CAGGERs. Asking a question or questions to which one knows the answer or answers and then leaving the rest of us wondering what such a post was all about is NOT contributing - it is hindering the debate.

 

I shall make no further comment in response to this matter as I do not wish this to become an unnecessary and unpleasant diversion. To this end can we have no further comments on this - other than possibly some clarification of the post in question (and answers) if possible?

 

BD

Link to post
Share on other sites

It would be a shame if yet more people chose to bow out of CAG. Certain members like to play devil's advocate ..........

I agree a clarification or interpretation would be helpful.

Oh and if we could please have some definitive answers on DNs in the next 3 or 4 weeks I would find it very very very helpful (as long as they are the right answers of course!)

Link to post
Share on other sites

Hi just a quick question

I have my spell checker on BD so you should be able to understand it..

Creditors actions in recovering all liabilities under the contract is not the result of the debtor repudiating the contract, then what is the mechanism used it is not a contractual feature or it would have to be in the terms of the agreement, so what is it. What is it that the act regulates, what was it before 1985 what is it on unregulated agreements.

Now there’s a thing

Peter

 

Mmmmm, interesting point.(in red)

 

so, if the default is dodgy due to not allowing service by post. then they terminate the agreement, the argument being the termination is also dodgy, so the agreement is still live.

 

it is not a contractual feature or it would have to be in the terms of the agreement,

so what is your opinion if the above quote was actually true.

 

11.13. Notices under this agreement must be in writing.

They must be sent by Fax or Post or delivered by Hand, to the addresses shown in this agreement or any other address provided.

Notices will be considered as delivered at the time they are sent if sent by Fax.

Two days after posting if sent by Post, and at the time of delivery if delivered by hand

 

cab

Link to post
Share on other sites

Just thought you might be interested in my thread which is discussing this same matter and that is about to go to court. http://www.consumeractiongroup.co.uk/forum/showthread.php?257032-RBS-Mint-Loan-Court-Action-Started-amp-Dodgy-DN-issues/page5

My opinions are not expressed as an agent or representative of The Consumer Action Group. My advice is given freely but please remember to always seek professional advice from a qualified legal adviser before acting. If I have helped you please feel free to click on the black star below.

 

Link to post
Share on other sites

H

 

 

would like to challenge again this idea of accepting a termination. A termination cannot be accepted or declined if it could you could declined it and they would not be able to enforced.

 

peter

 

We are confusing termination and repudiation again. No I don't suppose the debtor can refuse the creditors termination. But he can refuse to accept the creditors repudiation and insist he continues to perform the agreement, which of course the creditor will not do because he would also have to de-terminate!

Link to post
Share on other sites

basa

 

you are missing the point,

 

he cannot de-terminate something that he cannot terminate in the first place.

 

The act is clear on what must be done, common law, contract law, cannot defeat a statute, and the statute says you must do this before you can do that end off.

Link to post
Share on other sites

Hi you mean that the debtor not paying may be missundertod by the court as`being the fault of the creditor.

 

interesting

 

Peter, you are being deliberately obtuse.

 

What Elsa is saying is that whilst the defaulting debtor is in breach it is not a fundamental breach as it can be remedied (as per the DN and s89). However when the creditor then says the agreement is terminated I want my money back, if he had no entitlement to say that (due to a faulty DN) he has demonstrated a definite intention to never again perform the contract, i.e. a fundamental repudiatory breach in that it goes to the whole basis of the contract i.e. credit.

Link to post
Share on other sites

basa

 

you are missing the point,

 

he cannot de-terminate something that he cannot terminate in the first place.

 

The act is clear on what must be done, common law, contract law, cannot defeat a statute, and the statute says you must do this before you can do that end off.

 

I agree that is what the law says - but people do break the law and pay the penalty.

 

Most creditors who terminate after a faulty DN would never admit the faulty DN and still regard the contract as terminated.

 

I have to admit, I cannot see for the life of me that a creditor who has issued a faulty DN and probably an ineffective TN can just keep going back and starting again and again. Why the hell have the CCA if a creditor can just do as they like even down to terminating for convenience?

Edited by basa48
Link to post
Share on other sites

I have been speaking to a number of people, Qc down, and only one supports the view on repudiation but the problem is conceded that there is a statutory prohibition on termination unless a default notice is served , setting aside an de minimis points.

 

The Act also clearly states NO SANCTION CRIMINAL OR CIVIL but for that provided by the act, so i think you may struggle there, as the act does not allow acceptance of termination

 

We will know more when we get the Brandon appeal heard

Link to post
Share on other sites

Maybe the solution to this is s140?

 

A lender that sues a debtor on the basis of a DN that cannot be complied with due to its inherant defects (too much demanded to remedy, insufficient time) breaches ss 88 and 89 to the detriment of the debtor in very real terms (mangled credit file, stress of being sued, repossession, etc).

 

The debtor also receives from the lender notices that state that the agreement is ended, which he accepts believing that the lender is 'allowed' to take this action. To then find that the lender is wrong on this point, in addition to all the others, must lead him to s140.

 

s140A(1)© "any other thing done (or not done) by, or on behalf of, the creditor" may be deemed as unfair to the consumer, allowing a court to consider the sanctions set out in s140B(1), which include "reduce or discharge any sum payable by the debtor or by a surety by virtue of the agreement or any related agreement".

 

It is clear that s87(1)(b) prevents the lender from claiming unpaid amounts where s88 is not complied with, and that s89 requires that the debtor is given an opportunity to remedy the breach as though it had not occurred. It is therefore hard to see how the Act allows the lender to subsequently 're-open' the agreement and expect the debtor to comply with a new DN without the lender being in breach of s89 and s140.

 

It seems to me that CCA fails both parties here, by not identifying the process to be followed when s88 is not properly followed by the lender (and by not specifying sanctions for breach of s88 ). But, as CCA was designed to protect consumers, and as lenders have a wealth of resources at their disposal with which to ensure that full compliance with CCA is attained, I do not understand why the debtor should in any way be penalised by failings of statute and of the lender himself while the latter suffers no loss for his appalling mistakes.

 

For that reason perhaps s140 is worth a look.

 

LA

Link to post
Share on other sites

For that reason perhaps s140 is worth a look.

 

LA

 

Especially when you read: 140B(9) If, in any such proceedings, the debtor or a surety alleges that the relationship between the creditor and the debtor is unfair to the debtor, it is for the creditor to prove to the contrary.

Link to post
Share on other sites

So, am i right in a basic assmption that Lord A's arguments aside, unless Brandon is won at appeal, the argument of a defective DN will not work as he has not been given right to appeal and the DJ has allowed a DN without sufficient time and with penalties?

Link to post
Share on other sites

yes, you may well be correct LA

 

But the one thing that is often missed, is people jump on the "consumer protection" band wagon and expect the CCA to come to their aid, however, what is meant by protection as nearly all the commentators agree, is that it is information provision

 

For example the prescribed terms set out the information parliament felt was sooo important to be made clear to the debtor.

 

The problem however, is the High Court has moved to narrow the scope of s140 in McGuffick , Carey, Sternlight etc, so i think it will take some work to get the courts to change tact

Link to post
Share on other sites

I see what you mean PT.

 

My understanding, though, is that the protection offered to consumers includes setting out the procedures that both parties must follow in order to perform the agreement, and these include ss 88 and 89.

 

The old s140 offered protection from extortionate credit bargains and this is now extended to cover general 'unfairness'. The OFT covers this in their leaflet which can be seen here;

 

http://www.oft.gov.uk/shared_oft/business_leaflets/enterprise_act/oft854.pdf

 

The provision of information is, of course, an important part of the Act but I would not say the only or even the main part that offers consumer protection - at the moment.

 

LA

Link to post
Share on other sites

I have an invalid DN due to dates and the arrears total both being incorrect. I need to send my defence in next week. Do I mention in my defence the reason the DN is invalid or do I just state that the DN is not compliant?

 

Any help much appreciated

Link to post
Share on other sites

I have an invalid DN due to dates and the arrears total both being incorrect. I need to send my defence in next week. Do I mention in my defence the reason the DN is invalid or do I just state that the DN is not compliant?

 

Any help much appreciated

Link to post
Share on other sites

I have been speaking to a number of people, Qc down, and only one supports the view on repudiation

PT - Can you clarify what you mean by this? Was it a QC (I accept no names can be given) who supported this view?

 

but the problem is conceded that there is a statutory prohibition on termination unless a default notice is served , setting aside an de minimis points.

 

The Act also clearly states NO SANCTION CRIMINAL OR CIVIL but for that provided by the act, so i think you may struggle there, as the act does not allow acceptance of termination

 

We will know more when we get the Brandon appeal heard

 

PT

 

Is your one person (above) perhaps giving us a glimmer of hope? Can you please clarify this further - as much as you're allowed to do?

 

I understand the point about any TN on the back of a dodgy DN perhaps not being unilaterally enforceable by the creditor on the debtor. However it is surely evidence that the creditor WISHES to terminate - and if the debtor ALSO WISHES TO TERMINATE and DOES NOT CHALLENGE the OC's intention to treat the agreement as ended and agrees there is a mutual desire to terminate then surely both cannot be forced to remain bound to the agreement against the stated wishes of both?

 

It's a bit like banning divorces and not only forcing a warring couple to remain married - but insisting they continue to live together and conjugal activities must continue as before "until death do us part".

 

As I said earlier I can't believe either Bennion or our expense-sodden MP's intended to foist this situation on us? It has been said many times the CCA was to PROTECT the DEBTOR - not shield the Creditor from the consequences of mistaken non-compliance.

 

Given this then surely the Courts could interpret the invalid TN as not only an ineffective intention to terminate (as in Brandon) - but also an irrevocable evidence of the desire of the creditor to terminate? If the debtor then agrees to the termination, then it was done by mutual consent - no one party foisted it on the other party!

 

If so, the agreement is terminated by mutual consent. Thereafter, given the original DN was not valid, no further (valid or invalid) DN could be issued as the agreement had been mutually terminated at that point in time when the debtor agreed to do so. The debtor would just need to pay the arrears (less damages) and then walk away from the outstanding balance, which would only have been due over time under an enduring agreement - not due right now in one lump sum.

 

Surely this would be an equitable outcome with the debtor being relieved of his obligation to pay the outstanding balance (only arrears less damages to be paid) in return for the Creditor having wrongly issued the invalid DN and thus not given him the necessary information or time to remedy the default, unjustly screwed his credit rating and removed his right to draw further credit?

 

Surely this would not be a SANCTION or PENALTY on either side - just a trade off of respective loss of rights enjoyed under the (now dead) agreement - which is surely what Parliament meant to have as an outcome?

 

I accept the debt does not disappear - but surely the balance is not collectable since the faulty DN removed the creditor's right to collect it - and given the mutual agreement to terminate no further DN can be issued?

 

I believe what am I saying is simply natural justice and common sense - and I cannot see how this could possibly be against the will of Parliament.

 

BD

Edited by Bigdebtor
Link to post
Share on other sites

DB

 

I wouldn't help them any more (or any earlier) than you must - just tell them you dispute the validity of the DN and wait on them asking why.

 

Good luck!

 

BD

 

Cheers BD. Shall I just simply state it as 'I dispute the validity of the DN' in my defence then?

 

Cheers

Link to post
Share on other sites

style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 4976 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Guest
This topic is now closed to further replies.
  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...