DCA Director prosecuted - shame

[version302003]

Debt recovery director prosecuted - 17/04/2009

 

The Information Commissioner’s Office (ICO) has fined the director of a debt recovery firm more than £6,000 for bombarding individuals and businesses with unwanted faxes.

 

The prosecution was successfully launched against Robert Logan, director of Preston-based Clear Debt Solutions (CDS), after more than 500 complaints from individuals and businesses flooded into the ICO and the Fax Preference Service (FPS).

 

Logan pleaded guilty to 13 offences relating to breaches of the Privacy and Electronic Communications Regulations. He has been fined £400 per charge plus costs and must now pay a total of £6,274.53.

 

In September 2007 the ICO issued CDS with an enforcement notice ordering the company to stop sending unwanted faxes to individuals and companies who were registered with the FPS, a list of telephone numbers where the subscribers have registered an objection to receiving unsolicited faxes, or who had not given consent to receiving such faxes.

 

Despite the enforcement notice, and Logan being questioned under caution, the ICO and the FPS continued to receive complaints about unsolicited faxes, receiving a further 822 since October 2007.

 

Mick Gorrill, assistant commissioner at the ICO, said: "Unsolicited marketing faxes can be just as irritating and intrusive as unwanted marketing phone calls.

 

"This practice is unacceptable and our action against Mr Logan sends out a strong signal to any unscrupulous businesses that flout the rules – we will prosecute for systemic non-compliance with the Data Protection Act."

 

Credit Today online

[welshwizard]

I wonder if they can do the same to Robinson Way and Reliable Collections for 'unwanted' letters?:grin:

[cashins]

Despite the enforcement notice, and Logan being questioned under caution, the Information Commissioners Office and the FPS continued to receive complaints about unsolicited faxes, receiving a further 822 since October 2007.

 

Hmmmmm, which part of that didn't he understand?

 

David

[cerberusalert]

About Us

 

With several decades of combined debt recovery experience, our staff treat clients overdue accounts as if they were their own, and leave no stone unturned to ensure monies are successfully recovered.About Clear Debt Solutions Ltd

 

Says all really

[babybear39]

All DCAs treat accounts as if they were their own

[harrassed senior]

"This practice is unacceptable and our action against Mr Logan sends out a strong signal to any unscrupulous businesses that flout the rules – we will prosecute for systemic non-compliance with the Data Protection Act."

 

 

This should be posted in Red on all letters to non compliancing DCA's:wink:

[cashins]

Clear Debt Solutions offers the best service available for Credit management, utilizing the latest techniques in Debt Collection, we offer a value for money, top quality service, second to none, with a proven success rate, can you afford not to use Clear Debt Solutions to resolve your Credit Management needs?

 

Sending out a blizzard of faxes, oh right.

 

David

[SteveH2508]

With several decades of combined debt recovery experience, our staff treat clients' overdue accounts as if they were their own, and leave no stone unturned to ensure monies are successfully recovered.About Clear Debt Solutions Ltd

 

Wot! no apostrophe?

 

They have to turn the stone to crawl out from under it!

[mr.ton]

I love the way these DCA's produce the wording on their websites..things like "leave no stone unturned"....i think the law stops them from turning over that stone somehow

They also say "updates on cases can be emailed straight back to you on request"....i can just see 1 update now:

 

Client - "How are you getting on with collecting this debt?

 

DCA - "Well we seem to be having a few difficulties coz we keep coming across people who get advice off a website called CAG"

 

Client - "Well you are useless then & your fired"

[cerberusalert]

our staff treat clients overdue accounts as if they were their own

 

If that's the case, why don't they settle those accounts themselves seeing as they treat them like their own?

[babybear39]

If that's the case, why don't they settle those accounts themselves seeing as they treat them like their own?

 

Great point :lol:

[RW Fugitive]

I wonder if they can do the same to Robinson Way and Reliable Collections for 'unwanted' letters?:grin:

 

It's those automated calls from Robinson Way I hate!... there's got to be a law against them!!!

[babybear39]

It's those automated calls from Robinson Way I hate!... there's got to be a law against them!!!

 

There is, complain to OFCOM...