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Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times. ×


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    • Madmart58
      Lost items sent through Parcel2Go and EVRi

      By Madmart58 · Posted

      Thank you very much for your letter in regard to the above mentioned shipment.  Due to the high volume of parcels coursing through the courier network each day, undergoing continuous processing and handling, certain packages may experience delays or even can get lost in the course of this journey. Please note that due to the time that has passed, this shipment has been declared as lost.  I have today processed the claim and made offers to the value of £75 as a goodwill gesture without prejudice. I do acknowledge that you have mentioned in your letter that the value was higher, however, you did not take out any protection to that amount. The protection for this shipment was £20 and we will not be increasing our goodwill offer any further.    Please log into your account online in order to accept our offer. Once accepted, our accounts department will process the claim accordingly. The claim payment will be processed and received within 7 working days.                                  In addition, a refund of the carriage fee will be processed as a separate payment and will be received within 3 working days.  If I can further assist, please feel free to contact me.   I have also just noticed that yesterday afternoon they sent me an email stating that "after my request" they have refunded the cost of shipping. I did not request the refund so will mention that in my letter as well.
    • Angryman1404
      IDRWW letter and email received this week

      By Angryman1404 · Posted

      Hi I had to leave Dubai back in 2011, during the financial crisis. And only now have I received a letter from IDRWW. Is this anything to worry about about as I have 2 years left until it’s been 15 years(statute barred in Dubai). Worried as just got a mortgage 2 years ago. Could they force me in to bankruptcy? Red lots of different threads on here. And unsure what true and what isn’t. 
    • honeybee13
      Should we trust Sunak or the next PM to fix the Country's problems? (title revised 24/10/22)

      By honeybee13 · Posted

      Not that TOR will see this now he's thrown in the hand grenade. Rayner has plenty of female supporters on X, for a start. As for the council and HMRC, fair enough and I thought Rayner was already in touch with them. That's where it should be dealt with, not the police force. @tobyjugg2 Daniel Finkelstein thinks the same as you about tax. The Fiver theory. How the Fiver Theory explains this election campaign ARCHIVE.PH archived 28 May 2024 17:36:51 UTC  
    • London1971
      Lowell/Overdales Claimform - old Cap1 Debt

      By London1971 · Posted

      Often with the Likes of Lowells/ Overdales that 'proof' doesn't stand up to scrutiny.   Think about it like a game of poker, they want to intimidate you into folding and giving up as soon as possible, and just get you to pay up and roll over, that is their business model, make you think your cards are rubbish. What they don't expect, and their business isn't set up for it, is for a defendant to find this place and to learn that they have an amazing set of cards to play. Overdales don't have an infinite number of lawyers, paralegals etc, and the time / money to spend on expensive court cases, that they are highly likely to lose, hence how hard they will try to get you to roll over.  Even to the extent of faking documents, which they need to do because the debts that they purchased were so cheap, in the first place. Nevertheless it works in most cases, most people chicken out, when they are so close to winning, and a holding defence is like slowly showing Overdales your first card, and a marker of intention that this could get tricky for them. In fact it may be,  although by no means guaranteed that it won't even go any further than that.  Even if it does, what they send you back will almost certainly have more holes than Swiss Cheese, and if with the help you receive here, you can identify those weaknesses and get the whole thing tossed in the bin.
    • theoldrouge
      Should we trust Sunak or the next PM to fix the Country's problems? (title revised 24/10/22)

      By theoldrouge · Posted

      So Rayner who is don’t forget still being investigated by the local council and HMRC  is now begging to save her seat Not a WOMAN in sight in this video other than Rayner  Farage is utterly correct this country’s values are non existent in her seat   Rayner Pleads With Muslim Voters as Pressure From Galloway Grows – Guido Fawkes ORDER-ORDER.COM Guido has obtained a leaked tape from inside a meeting between Angela Rayner and Muslim voters in Ashton-under-Lyne...  

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Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times.

What would be???

JAN1471

By JAN1471
in Debt Collection Agencies

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JAN1471

JAN1471

Posted
Posted

Hi,

 

My main first post.

 

What would be consider a break of data protection???

 

I have just rung Fredickson Inter and pretended to be my husband, gave all the relevant security info that they requested'

 

And been told that I have broken the data protection act by verifying all the relevant info.

 

I told them, that I got the info re address and dob from his bin. They asked how I could verify info and I said from his bin, I told them that I would be making a complaint to the Information com, as they had no idea as to who I could be, with info from his bin, the fact that I gave in and told them I was his wife by releasing how much he owed to said company after I did sec, but before telling them I was his wife, would this constute, a break of data protection, even though I released the info after, he told me how much owed. Would this be a break????

 

They told me that I had broken data protection

 

 

I would like to know:)

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JAN1471

JAN1471

Posted
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Posted (edited)

No, me too??/ I tried to put on a husky a voice, well as husky as possible and they asked twice are you Mr ***** and I said yes and verified all the relvant details and then got them by saying thanks very much you have just broken data protection, they then told me how much he owes(we already know) and then I got put htrough to a sup, after being told by a monkey and sup, that I had broken the rules.

 

I can also claim that I was in the middle of a hypo, when they were called back, as I am a type 1 diabetic, if they say I did anything wrong.

Edited by JAN1471

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JAN1471

JAN1471

Posted
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Posted

I'm waiting for the next time when Fredrickson's ring Gaz as it will be fun, to see if they complain that I have rung them. As I also had fun as I kept ringing one of their 01 numbers as we don't pay for calls to 01 numbers for the first hour, I had the phone on secrecy, while listening to the monkeys going "hello Fredrickson,hello Fredrickson". so they know how it feels to be harrassed on the phone.;-)

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JAN1471

JAN1471

Posted
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Posted (edited)

I did:D. Fredickson's also said that they had not broken OFT rules last night by not going to our appointed representatives and that came from a sup.

Edited by JAN1471

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WelshMam2009

WelshMam2009

Posted
Posted

So...this explains it!! DCA's thinking DPA is there to govern us and not them!! DOH...how thick am I!!!! :D

 

Now lets see what the law says about DPA...

 

An Act to make new provision for the regulation of the processing of information relating to individuals, including the obtaining, holding, use or disclosure of such information

 

Interesting....perhaps you should ask them next time which specific section and clause you are breaching exactly as I can only find obligations for THEM to do things correctly and not us!!

If you feel I've helped then by all means click my star to the left...a simple "thank you" costs nothing! ;)

 

Restons MBNA -v- WelshMam

 

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ashmk

ashmk

Posted
Posted

Am I missing something here ? I dont see how fredricksons have broke data protection rules. They asked they security questions and you answered them.

As for the voice you could have been a really camp bloke for all they knew.

 

I hate freds and other DCA's as much as the next guy but I fail to see how freds have done wrong. They asked all the correct questions and got correct answers.

 

If anything the op is in the wrong and not freds.

 

Mabey im missing something.

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WelshMam2009

WelshMam2009

Posted
Posted
Am I missing something here ? I dont see how fredricksons have broke data protection rules. They asked they security questions and you answered them.

As for the voice you could have been a really camp bloke for all they knew.

 

I hate freds and other DCA's as much as the next guy but I fail to see how freds have done wrong. They asked all the correct questions and got correct answers.

 

If anything the op is in the wrong and not freds.

 

Mabey im missing something.

 

Ok, tell which part of the DPA the OP was contravening??

 

Fred's were wrong in so far as they threatened the caller by stating that she had contravened DPA.

 

As regards the initial post, then I don't actually believe that Freds disclosing info to someone, whom they reasonably believed to be the debtor, was in breach of DPA as they appear to have a resonable system in place to verify the callers identity.

If you feel I've helped then by all means click my star to the left...a simple "thank you" costs nothing! ;)

 

Restons MBNA -v- WelshMam

 

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ashmk

ashmk

Posted
Posted
As regards the initial post, then I don't actually believe that Freds disclosing info to someone, whom they reasonably believed to be the debtor, was in breach of Data Protection Act as they appear to have a resonable system in place to verify the callers identity.

 

Thats all i was refering to.

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JAN1471

JAN1471

Posted
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Posted (edited)

Surely this proves a point, with Dca's, they can not prove who the hell they are talking to when anyone phones them, as I said to their sup last night I could have got all the relevant info, from his bin and then I would have passed their security checks and yet again they would have broken the rules once again, by divulging how much and to whom, I could have given the info to my dad and asked him to call. Which once again calls into question that their security checks aren't strong enough as I proved last night. Because they thought that they were talking to Mr *******, because I verified all relevant info, they had no idea that they weren't talking to him, untill I told them.

 

And it also goes the other way, how can we prove that when a Dca calls, that we are actually talking to the said Dca and not Joe Bloggs down the road who has got hold of all the relevant info on us.

 

The sup I spoke to last night, went on to tell me that they would now put everything in writing to us, from now, which I said was what we had wanted all along, as he told me that gary had given this number for him to be called on and I said that this was my home as well and that they were harrassing me in my own home.

 

Well surprise,surprise, the sup lied, Gaz has just had them on the phone, he picked it up and answered it, they said Fredrickson Inter and he replied "You've got to be F***ing kidding me, bye "and put the phone down

Edited by JAN1471

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  • 1 month later...
42man

42man

Posted
Posted

Jan....can you update your thread please....if you have received a court claim, you have to acknowledge the claim within 14 days of the date on the claim form, stating that you want to defend ALL (if that is what you want to do), then you get a further 14+3 days in which to submit a defence....and yes sending a CPR31.14 is the first stage....what are the Particulars Of The Claim - there is another thread here if you need help, but if you aren't sure please shout.... - http://www.consumeractiongroup.co.uk/forum/legal-issues/199271-county-court-claim-please.html

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