Glenn Vs Abbey

[Guest bong]

I think its blinkng brilliant Glenn - well said.

[Guest bong]

It would be nice to say that I was surprised by your letter, but sadly this is not the case. You present your letter as if you had a defence to this and hundreds of other similar claims. You do not, and you have failed repeatedly to allow cases to proceed to Court to prove your case.

 

The reduction of the claim quantum as you put it had nothing to do with anything presented by Abbey, but was due to an exchange of information between the Claimant and the District Judge, despite, not because of, the presence of your Counsel.

 

(just a couple of typos that I noticed)

[mariejader]

I can't wait to see Abbey's reply to that letter

[TUTTSI]

Another one of your excellent letters Glenn, surely they will now pay up!

[TANZARELLI]

Bang on mate. If that don't work nothing will.

 

Tanz

[elsinore]

Absolutely terrific letter, Glenn.

 

Their indiviual and corporate arrogance knows no bounds (something I would have found it imposssible not to refer to, in such a letter!).

 

Els

[Armsoft]

well Abbey responded, they didnt like me asking for 6.75 for several letters and they also said that i was being excessive for asking for 2 hours for completing my AQ, and a few other things. Offered me a total of 430 in total which after you take of court fees comes to £70 in total!!

 

Heres my response

 

 

 

What do you think?

 

Glenn

 

Glen,

Very good clear and concise, my only concern is that it will not be read by anyone at Abbey:o

During all the conversations I had with James/Inga/Christine during my successful action against Abbey, I gained the destinct impression that any letters that contained more than 10 lines of text were just scan read.

 

If it were me (and I know it`s not) for what it`s worth, I would not bother going to the trouble of sending it in letter form.

I would send it as an Email to James Arrandale, and then give him 24 hours in which to have received it and supposidly read it, then phone him to discuss it`s contents.

James will proberbly ask you to give him an hour and he will call you back (you won`t receive a call back) then ring him back after 2 hours.

I`m sure you will find that he will settle in the end.

I would suggest that my successful claim for `Compensation` from Abbey will have been a lot harder for them to swallow than for `Costs`, as it is very evident that the court system is set up to allow claims for costs at set rates etc, where as Compensatation is purely descretionary, so they will pay you, and I would suggest that James is the person to speak to, to arrange it.

 

HTH

[elsinore]

..........and/or send a copy of your excellent letter to António Horta-Osório, Chief Executive

 

Els

[mcuth]

Cracking letter mate - nice one.

 

BTW:

"You failed to enter into serious negotiations to attempt a settlement prior to court action begin being undertaken by myself."

 

Cheers

 

Michael

[Glenn UK]

Armsoft

 

you are not saying anything I have not said to others, I will send it, since it makes me feel better.

 

Michael

 

Thanks for that. After Bong kindly pointed out a couple of typos I read it though again, yet still missed that one. Iill send it today.

 

Glenn

[photoman]

Armsoft

 

You are not saying anything I have not said to others. I will send it, since it makes me feel better.

 

Michael

 

Thanks for that. After Bong kindly pointed out a couple of typos, I read it through again, yet still missed that one. I'll send it today.

 

Glenn

 

 

L.O.L. !!

 

[Glenn UK]

Hey Photoman

 

who you think you are teacher???

 

I was drinking my coffee and having a chill before starting work, i really should use the spellchecker, it picks up most of the typos when i use it.

 

LOL

 

Glenn

[TANZARELLI]

L.O.L. !!

 

 

 

Get them glasses of the end of your nose PM.

 

[photoman]

Ha, Ha, hopefully this will make you laugh !!!

 

My own action is against Lloyds.

At present I am using my Abbey account for all transactions, and I have had this for around 4 years without any incidents.

Today I recieved a letter informing me that a DD had failed to clear last week, and stated:

 

"I'm afraid that we have to charge you when you can't cover a payment. We'll let you know how much you'll have to pay in your statement at least 2 weeks before we take the money from your account"

 

Sooooooooo. I rang up (automated mesage states that the options have recently changed....and funny enough there is now a dedicated option to deal just with fees and charges...probably the biggest dept. at moment).

 

So, I finally got to speak to someone. I then quoted word for word the statement above, and then just casually said;

" So I presume from what this implies... is that Abbey are currently in the process of calculating exactly what the cost of dealing with this incident was?

Does this mean that I shall recieve a breakdown and a full statement of the actual costs incurred before they are taken? "

 

Oddly enough....I didn't need to go on any further..the charge was reversed !!

 

(she did go on to explain that it would have been £35 etc etc. I was sort of inclined to get into a debate about this, but figured it would be pointless, she would just tow the company line.

Although I did then complete an automated survey and gave her top marks for satisfaction with the outcome of the call... but bottom marks for her understanding of the issues ) !!

[Glenn UK]

gave her top marks for satisfaction with the outcome of the call... but bottom marks for her understanding of the issues ) !!

 

Oh i do like that!

 

Glenn

[d1cky]

does n e 1 have contact details for james arrondale, as he is the legal officer i am dealing with?

[joneshousehold]

Glenn

 

I think from a quick skim of this thread that your claim was dealt with under the fast track rather than the small claims court. Is this right?

 

We have a claim against Abbey and they have predictably settled in full at the last minute. The hearing is set for Wednesday. We have paid their cheque into the bank and it should clear tomorrow. We have told Abbey we will not contact the court until the cheque is cleared.

 

We also told them we wanted £500 costs but I believe that as we have used the small claims court we can't do anything about the fact that they have not paid this extra amount. We did write to them after we received the cheque to say that we want the extra £500 (based on time and costs of photocopies etc) but have heard nothing.

 

We tried posting a new thread for some advice but no-one answered. Would you mind having a look at our thread if you have the time and giving us your thoughts. Could we adapt the approaches suggested in this thread?

 

http://www.consumeractiongroup.co.uk/forum/abbey-bank/73124-joneshousehold-abbey.html

 

Thanks

[Lula]

does n e 1 have contact details for james arrondale, as he is the legal officer i am dealing with?

 

The delightful sounding Mr Arrandale can be reached at [email protected] or via the telephonic system on 02077564306

[bp]

Like all the others, very good letter glen have you sent it yet?

 

You entered a defence which was on the verge of being struck out since it was a simple denial, contained significant errors and showed no good reason for defending the claim. The Claimants application to strike the defence out was withdrawn at the Defendants request on the basis that the Defendant amended their defence to one which was compliant with

the relevant CPR.

 

I think thats the word you meant?

 

 

bp

[Glenn UK]

bp

 

Ive already sent it thanks, my darling wife just pointed that one out too.

 

Still i think even with that, and probably one or two more in there, i reckon they'll get the drift.

 

thanks though

 

Glenn

[bp]

i'm sure they will besides, i 've seen the mistakes in their letters and defence and they are diabolical

[Glenn UK]

lol well i dont suppose they will consider it as another 'offer to neogitiate' costs with them.

[d1cky]

The delightful sounding Mr Arrandale can be reached at [email protected] or via the telephonic system on 02077564306

 

thank you very much lula

[lellypea]

Wow Glen................what a journey....what a trail blazer........and what an potted education reading it......applause.....applause...catcalls...............standing ovation.......we lesser mortals bow at your feet and pledge to learn and go forth and multiply Abbeys sufferings.

 

Inspirational....and at times totally hilarious. Does nothing phase you Glen!!!

 

Fantastically well done as you near the final fence....you deserve

a medal.

 

Oh and congrats to you both on your precious little one (not much sleep on both fronts then!!!!!!

 

very best wishes

 

lel

[TANZARELLI]

Glenn,

 

Think theres a development on Bongs thread coming soon. She is being very secretive but I think she is in talks.

 

Tanz