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    • Paper trail off the original creditor often confirms the default and issue of a notice...not having or being able to disclose the actual copy or being able to produce a copy less so. Creditors are not compelled to keep copies of the actual default notice so you will in most cases get a reconstituted version but must contain accurate figures/dates/format.     .    
    • Including Default Notice Andy? Ok, I think this is the best I can do.. it all makes sense with references to their WS. They have included exhibits that dates don't match the WS about them, small but still.. if you're going to reference letters giving dates, then the exhibits should be correct, no? I know I redacted them too much, but one of the dates differs to the WS by a few months. IN THE ******** County Court Claim No. [***] BETWEEN: LC Asset 2 S.A.R.L CLAIMANT AND [***] DEFENDANT ************ _________________________ ________ WITNESS STATEMENT OF [***] _________________________ ________ I, [***], being the Defendant in this case will state as follows; I make this Witness Statement in support of my defence in this claim. 1. I understand that the claimant is an Assignee, a buyer of defunct or bad debts, which are bought on mass portfolios at a much-reduced cost to the amount claimed and which the original creditors have already written off as a capital loss and claimed against taxable income as confirmed in the claimant’s witness statement exhibit by way of the Deed of Assignment. As an assignee or creditor as defined in section 189 of the CCA this applies to this new requirement on assignment of rights. This means that when an assignee purchases debts (or otherwise acquires rights under a credit agreement) it also acquires certain obligations to the borrower including the duty to comply with CCA requirements (such as the rules on statements and notices and other post-contractual information). The assignee becomes the creditor under the agreement. This ensures that essential consumer protections under the CCA cannot be circumvented by assigning the debt to a third party. 2. The Claim relates to an alleged Credit Card agreement between the Defendant and Bank of Scotland plc. Save insofar of any admittance it is accepted that the Defendant has had contractual agreements with Bank of Scotland plc in the past, the Defendant is unaware as to what alleged debt the Claimant refers. 3. The Defendant requested a copy of the CCA on the 24/12/2022 along with the standard fee of £1.00 postal order, to which the defendant received a reply from the Claimant dated 06/02/2023. To this date, the Claimant has failed to disclose a valid agreement and proof as per their claim that this is enforceable, that Default Notice and Notice of Assignment were sent to and received by the Defendant, on which their claim relies. The Claimant is put to strict proof to verify and confirm that the exhibit *** is a true copy of the agreement and are the true Terms and Conditions as issued at the time of inception of the online application and execution of the agreement. 4. Point 3 is noted. The Claimant pleads that a default notice has been served upon the defendant as evidenced by Exhibit [***]. The claimant is put to strict proof to verify the service of the above in accordance with s136 and s196 Law of Property Act 1925. 5. Point 6 is noted and disputed. The Defendant cannot recall ever having received the notice of assignment as evidenced in the exhibit marked ***. The claimant is put to strict proof to verify the service of the above in accordance with s136 and s196 Law of Property Act 1925. 6. Point 11 is noted and disputed. See 3. 7. Point 12 is noted, the Defendant doesn’t recall receiving contact where documentation is provided as per the Claimants obligations under CCA. In addition, the Claimant pleads letters were sent on dates given, yet those are not the letters evidenced in their exhibits *** 8. Point 13 is noted and denied. Claimant is put to strict proof to prove allegations. 9. The Claimant did not provide a true copy of the CCA in response to the Defendants request of 24/12/2022. The Claimant further claims that the documents are sufficient to pursue a Judgement and are therefore copies of original documents in their possession. Conclusion 10. Without the Claimant providing a valid true copy of the executed Credit agreement that complies with the CCA, the Claimant has no grounds on which to enforce this alleged debt. 11. The Defendant was not given ample evidence to prove the debt and therefore was not required to enter settlement negotiations. Should the debt be proved in the future, the Defendant is willing to enter such negotiations with the Claimant. On receipt of this claim I could not recall the precise details of the agreement or any debt and sought clarity from the claimant by way of a Section 78 request. The Claimant failed to comply. I can only assume as this was due to the Claimant not having any enforceable documentation and issuing a claim in hope of an undefended default judgment.   Statement of Truth I, ********, the Defendant, believe the facts stated within this Witness Statement to be true. I understand that proceedings for contempt of court may be brought against anyone who makes, or causes to be made, a false statement in a document verified by a statement of truth without an honest belief in it’s truth. Signed: _________________________ _______ Dated: _____________________
    • AMEX and TSB the 2 Creditors who you need to worry about the least, ever!  Just stop paying them and forget about it, ignore all their threat o gram letters.  Only if, and with these 2 it's a massive if, you end up with a claim form you need to respond, and there will be plenty of help here.
    • No, nothing from Barclays. Turns out i have 2 accounts on here, and i posted originally on the other one. Sorry about that.  
    • Always send with proof of posting from your Post Office, so there is a trail. Conversations , are designed to intimidate into paying, Emails are designed as another way of bombarding. Only EVER communicate in writing, by post.  
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Welcome Finance - Please Can You Help Me


rikk47729
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DATA PROTECTION ACT 1998

FULL SUBJECT ACCESS REQUEST

 

 

Dear Sir/Madam

Your name: xxxxxx

Account No/ No’s

 

 

 

I understand that you currently hold details of my personal and financial information within your internal record systems with regard to personal loan accounts And or credit cards

 

Please supply me with a complete list of transaction and charges relating to my history with your organization, INCLUDING Loans and or credit cards, payment protection insurance and other products. Alternatively a complete set of statements and agreements for the accounts or associated accounts is acceptable. I would be grateful if you would provide the following for ALL accounts or associated accounts I have held with your organization:

-Full copies of all contracts which you believe exist or have existed between myself and your organization, including true copies of any documents you hold in support of the same.

 

- A complete list of all transactions or statements relating to ALL of my Loan Accounts and or credit card with your organization.

 

-Copies of all documents which include any of my personal information including copies of any contacts or invoices, emails or computer records containing my personal information, or any records which pertain to this information.

 

-Full copies or transcripts of any correspondence in postal, email or any other format which you have entered into with any individual, organization or third party which contains my personal or financial, or which pertains to me.

 

- Where any previous information or records held have been deleted or disposed of, the methods used to do so, including dates, certificates or references confirming details of destruction. Where you are unable to provide such certificates, please provide a declaration, signed by an authorised officer of your company, confirming the dates and methods of destruction of this data.

 

-Full hard copy print outs of my personal or financial information, held in a digital, magnetic or any other format which is held in any archives, backups or other storage devices / locations.

 

I enclose a cheque in the sum of £10 to cover your fee.

 

IF YOU UNABLE TO DEAL WITH THIS REQUEST, YOU SHOULD IMMEDIATELY FORWARD IT TO THE PERSON WITHIN YOUR ORGANISATION RESPONSIBLE FOR DATA PROTECTION.

 

I look forward to hearing from you in the first instance of receipt.

 

Yours faithfully

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DATA PROTECTION ACT 1998

FULL SUBJECT ACCESS REQUEST

 

 

Dear Sir/Madam

Your name: xxxxxx

Account No/ No’s

 

 

 

I understand that you currently hold details of my personal and financial information within your internal record systems with regard to personal loan accounts And or credit cards

 

Please supply me with a complete list of transaction and charges relating to my history with your organization, INCLUDING Loans and or credit cards, payment protection insurance and other products. Alternatively a complete set of statements and agreements for the accounts or associated accounts is acceptable. I would be grateful if you would provide the following for ALL accounts or associated accounts I have held with your organization:

-Full copies of all contracts which you believe exist or have existed between myself and your organization, including true copies of any documents you hold in support of the same.

 

- A complete list of all transactions or statements relating to ALL of my Loan Accounts and or credit card with your organization.

 

-Copies of all documents which include any of my personal information including copies of any contacts or invoices, emails or computer records containing my personal information, or any records which pertain to this information.

 

-Full copies or transcripts of any correspondence in postal, email or any other format which you have entered into with any individual, organization or third party which contains my personal or financial, or which pertains to me.

 

- Where any previous information or records held have been deleted or disposed of, the methods used to do so, including dates, certificates or references confirming details of destruction. Where you are unable to provide such certificates, please provide a declaration, signed by an authorised officer of your company, confirming the dates and methods of destruction of this data.

 

-Full hard copy print outs of my personal or financial information, held in a digital, magnetic or any other format which is held in any archives, backups or other storage devices / locations.

 

I enclose a cheque in the sum of £10 to cover your fee.

 

IF YOU UNABLE TO DEAL WITH THIS REQUEST, YOU SHOULD IMMEDIATELY FORWARD IT TO THE PERSON WITHIN YOUR ORGANISATION RESPONSIBLE FOR DATA PROTECTION.

 

I look forward to hearing from you in the first instance of receipt.

 

Yours faithfully

 

 

Thank you for this, will send it of tomorrow...

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  • 2 weeks later...
Does anyone know theactual cooling off periods required for a secured loan and what these period are to from?

 

Also the CCA 1974 covers loans up to £25,000, i take it thats before interest?

 

Felix

 

 

It is before interest, but with mine they added PPI, which put it over then charged interest!

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Hi Guys,

 

I have sent of the CCA and the letter requesting no doorstep visits (8 days ago).

I was visited yesterday by a Welcome Finance collections department member of staff. He buzzed my door buzzer 27 times, the neighbour 11 times and finally disturbed my neighbour who is elderly. He was trying to force my neighbour to tell him where I was. I was at home but refusing to talk to him as I have requested all corrispondance in writing only. He tried the car doors and was shouting my name in public. After 40 mins he finally left.

This morning, He came again. Buzzed 20 times and 11 times on next door neighbours buzzer. I was at work but my flat mate answered the phone and again this disgusting collector was demanding information. He walked around my car (I bus to work) on my private parking space, trying the doors of the car. He was also threatening to wheel clamp the car. I have logged all this in my file on welcome.

Am I right in saying this is serious harrasment?

Can I video them trying car door etc?

What should I do next?

Next time I will confront him, ask him to leave and call the police.:mad::mad:

 

Cheers all,

 

Rikk47729

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Hi again All,

 

Please can you let me know the address to send the subject of access report to. Also i sent my CCA request 4 weeks ago and I have had no response. Is there a follow up letter I now send to put the account into dispute?

 

Kindest thanks,

Rikk47729

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Hi rikk,

 

Firstly, ALL of the above in your Post 29 is DEFINATELY HARRASSMENT, especially as you have already wrote to them and asked them to KEEP AWAY.

 

The more proof you can build of this character, the better. Get video evidence if you can. What would the Police think if you rang them and informed them some crank was lurking around you car, trying the doors. They would arrest this bloke, and as he has no Court Order he would be busted.

 

The simple fact is, this is just some arse wipe sent around to bully you. Open the door and tell him exactly where to go in the worst manner you can, and make him feel small. Tell him if he bangs on your door again, you`ll bang on his face!

 

You can basically send your SAR to their head office, if you know that. It is up to them to get it to the right place. Send it Special Delivery and once you see it has been signed for, you can start the 40 day clock.

 

If they have not responed to you legal CCA, then they have defaulted on your request. At this point, you can withhold payments, and by law they are not allowed to chase up the debt. Of course they will, because they are above the Law (NOT!)

 

Hang in there and don`t be intimited at all by these morons.

 

I had some imbecile from MIL ring me the other inght about the Argos Account, I just shouted and swore at him and he put the phone down. I wasn`t finished so I rang them back and gave then next person who answered more crap :p

 

Hope this helps.

 

 

 

N.P

If I have helped or made you laugh in any way in your hour of need, then please click my scales <<<<<<<<<< ;)

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Just to add to that,

 

The fact they have defaulted on your CCA request, means you don`t really have to send them anything else, untill they start hassling you again. Then you can send them a STEEL TOED reminder!

 

 

N.P

If I have helped or made you laugh in any way in your hour of need, then please click my scales <<<<<<<<<< ;)

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UPDATE - PLEASE HELP

 

GOt a letter this morning it says the following.

 

WITHOUT PREJUDICE

REQUEST UNDER SECTION 80 OF THE CONSUMER CREDIT ACT 1974

 

Dear Sir,

RE Hir purchase Account XXXXXXXX

 

I refer to the above account which you have entered into with welcome finance. It requires you to keep the goods to which the account relates in your possetion or control.

I hereby request you, within 7 days after you recieve this letter, to tell me where the vehicle with the following registration number is located,

 

XXXXXXX

 

If you fail to comply with the request and the default continues for 14days, you will commit an offence Under Section 80(2) of the consumer credit act 1974 for which you will be held liable. If you are in any doubts about your rights or obligations under the Consumer Credit Act 1974, you should consult with a solicitor.

We NEED a payment this month, no payment will result in repossession of the car.

Yours Sincerely

Mr xxxxxxx

Recovery officer

Welcome finance.

 

 

What do i do now.

 

They have sent me no CCA as I requested which was signed for at there office on the 6th April. They have simply ignored the letter and its contents. I am sick of these low lifes!:evil:

 

Please can anyone help,

Cheers,

Rikk47729

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Hi Rik

 

NP is right (and I agree with his other comments also ;)) about the account now being in dispute. You need to send a CCA non compliance letter, will get you one in a mo, and make reference to their latest threat in it.

 

State in it clearly that THEY are in breach of your legal request for your agreement, the account is in dispute etc and they may NOT enforce the agreement. Should they make any further attempts at collection, or threats they are aware they cannot carry out, you will report them blah blah.

 

You need to lodge a formal complaint if you haven't already about everything and start that clock ticking.

Dipply75

 

I am in no way a legal advisor and only speak from my own experiences and the helpful advice of those in the same boat! :p

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Forgot to ask if you put in any of your letters that you wanted to lodge a complaint and asked for their complaints procedure?

Dipply75

 

I am in no way a legal advisor and only speak from my own experiences and the helpful advice of those in the same boat! :p

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Do as Dipply says - send account in disputte letter - that is legally all you need to do. Until they comply with your CCA they can do sod all - so you don't have to tell them where the vehicle is.

 

Now if it were me I might be tempted to say it is rountinely parked in front of my local police station would the man who keeps coming out and trying to steal it like to come round and verify this???

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UPDATE - PLEASE HELP

 

GOt a letter this morning it says the following.

 

WITHOUT PREJUDICE

REQUEST UNDER SECTION 80 OF THE CONSUMER CREDIT ACT 1974

 

Dear Sir,

RE Hir purchase Account XXXXXXXX

 

I refer to the above account which you have entered into with welcome finance. It requires you to keep the goods to which the account relates in your possetion or control.

I hereby request you, within 7 days after you recieve this letter, to tell me where the vehicle with the following registration number is located,

 

XXXXXXX

 

If you fail to comply with the request and the default continues for 14days, you will commit an offence Under Section 80(2) of the consumer credit act 1974 for which you will be held liable. If you are in any doubts about your rights or obligations under the Consumer Credit Act 1974, you should consult with a solicitor.

We NEED a payment this month, no payment will result in repossession of the car.

Yours Sincerely

Mr xxxxxxx

Recovery officer

Welcome finance.

 

 

What do i do now.

 

They have sent me no CCA as I requested which was signed for at there office on the 6th April. They have simply ignored the letter and its contents. I am sick of these low lifes!:evil:

 

Please can anyone help,

Cheers,

Rikk47729

 

I perhaps may also be tempted to add on the bottom of account in dispute letter....

 

If you fail to comply with the request and the default continues for 14days, you will commit an offence Under Section whatever it is for non compiance of CCA of the consumer credit act 1974 for which you will be held liable. If you are in any doubts about your rights or obligations under the Consumer Credit Act 1974, you should consult with a solicitor.

I NEED you to recognise there will be NO payment this month or any future months and this will NOT result in repossession of the car whilst you are non-compliant with a CCA request

Yours Sincerely

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Nice one guys,

 

Yep, rik, they can not just come and take away the car, unless you simply hand it over, it is called stealing!

 

This is clearly now in dispute and they should not be attempting to reclaim the car or the debt. THEY are in default of your legal request!

 

Do not give in to them! You need to be strong now, they may already know they are putting the fear of god in to, so will keep trying.

 

Once you get a in dispute letter away, they will back off, as as the moment they think you don`t know what your on about.

 

You could also get a compaint into Trading Standards and the OFT. They probably won`t do anything but at least you will have acted accordingly.

 

Don`t foget to mention the Wilson Case in your dispute letter ;)

 

Keep us informed matey

 

 

 

N.P

If I have helped or made you laugh in any way in your hour of need, then please click my scales <<<<<<<<<< ;)

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Sorry, that was a long mo! Template to send:

 

Formal Complaint

 

Dear Sir/Madam,

 

With reference to my previous letters, I wish to draw you attention to your company's lack of compliance with my legal request.

 

On **DATE** I made a formal request for a true signed agreement for the alleged account under consumer credit Act 1974 s77/8.

You have failed to comply with request, and as such the account entered default on **DATE**.

 

The document that you are obliged to send me is a true copy of the executed agreement that contained all of the prescribed terms, all other required terms and statutory notices and was signed by both your company and myself as defined in section 61(1) of CCA 74. If the executed agreement contained any reference to any other document, you are also obliged to send me a copy of that document.

 

As you may not be aware , failure to comply with this request within 12 working days renders the alleged debt UNENFORCEABLE in law. Furthermore you should be aware that a creditor is not permitted to take ANY action against an account whilst it remains in dispute.

 

The lack of a compliant credit agreement is a very clear dispute and as such the following applies.

 

* may not demand any payment on the account, nor am I obliged to offer any payment to you.

* may not add further interest or any charges to the account.

* may not pass the account to a third party.

* may not register any information in respect of the account with any credit reference agency.

* may not issue a default notice related to the account.

 

Therefore this account has become unenforceable at law.

 

Consequentially any legal action you pursue will be averred as both UNLAWFUL and VEXATIOUS.

 

After taking advice, I am of the opinion that your continued pursuit is in violation of the Administration of Justice Act 1970 section 40 as well as breaching a number of the OFT Collection Guidelines.

 

I reserve the right to report your actions to any such regulatory authorities as I see fit.

You have 14 days from receiving this letter to contact me with your intentions to resolve this matter which is now a formal complaint.

 

I hope that you will enter into a sincere dialogue with me about this matter and I am writing this letter to you on the assumption that you would prefer to do this than merely respond with standard letters and leaflets.

 

I would appreciate your due diligence in this matter.

 

I await your rapid response.

 

 

You should also add in that you are reporting the recent behaviour of the collections agent (of which you have witnesses) to Trading Standards, the OFT and if attempted again, the police. Welcome now have 8 weeks from to resolve your complaint or you will refer it to the Financial Ombudsman for full investigation.

 

 

Anyone add nything else, lets kick them right back into touch :mad:

Dipply75

 

I am in no way a legal advisor and only speak from my own experiences and the helpful advice of those in the same boat! :p

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  • 4 weeks later...

Does anyone have an email address for senior complaints or compliance. I am still getting threatening letters. Welcome have said that they will collect my car in 2 weeks despite all my letters!!!!!

 

HELP HELP HELP

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  • 3 months later...

Just a quick update,

 

Welcome have now taken the car from my home address, did not knock nor did they put anything through the door to say they had taken the car. Even tho the FOs are still dealing with it. Upon ringing them they could not tell me if they had the car or not so left me no choice but to report the car as stolen.

 

One to watch out for at WCF Matthew Armstong very unhelpfull very rude and vile.

 

They have refussed to give back the items in the car even tho they don't belong to me (Which I belive to be theft).

Edited by rikk47729
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Make no mistake even if you pay on time. They will find some excuse to repo the car etc that you own. WCF are moving away from the Car finnace side of the market and need to claw back every penny they can and will stop at nothing to get what they want even if it means breaking the law. The law means nothing to WCF they think they wrote the book and can change it to benifit the whenever it suits.

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welcome finance are vile - i sent a debt management plan to them along with an offer of a montly payment and they basically told me my budget sheet was fraudulent and i was being economical with the truth and also went on to say that because of the job i do i should be more honest about the figures i have submitted.

 

they have alos requested every bit of paperwork i have to substantiate my personal budger sheet - like they will be getting any of it.

 

I also sent the proposed amount to them by cheque which they cahsed and then said i still needed to make the monthly payment less the cheque amount.

 

I will be making a complaint about my account manager and wich to have no further dealings with him - the horrible little man.

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I have had a breif look at your link do I just take the bit out about the 1/3 paymets. As you know it's long winded but on the old agreement I would have paid over 1/3 off the car (HP) but these figures where never included in the new agreement as the new agreement was for the same price as the old one.

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