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    • I do disagree with you regarding one thing - we are not very good with letters or these situations and are slow on the uptake. So far you have stood up to Excel and their threats, immediately given us the information in the sticky, done loads of reading up to educate yourselves, learnt from the mistake of outing the driver so you'll know not to do so in the future, got on to the organ grinder to try to get them to call off their dogs, etc., etc.  Good grief - we wish everyone who came here would do this!!! Most people who get these invoices sadly think they have been fined and if they don't pay a drone from Ukraine will be diverted and will fall on their home (or some such vague grand apocalyptic threat) and they fold and give in.  You haven't.  Well done. Don't worry - you won't be paying a penny.  Although it will take some time to see off this vile company.
    • Spot on!  You learn quickly. Who cares if the case gets sent to debt collectors?  They have no powers.  All the effort you will have to put in will be to open envelopes - and then spend time laughing at their daft "threats".  No stress at all!
    • I did ask them why, but seems they have more spare cash than we do .. ;-( .. I doubt their bank would even support a chargeback after a year has passed. Anyway I've constructed my first DRAFT Snotty Letter .. so here goes ..   RE: PCN 4xxxxx Dear ALLIANCE PARKING Litigation Dept, Thank you for your dubious Letter Of Claim (dated 29th April 2024) of £100 for just 2 minutes of overstay. The family rolled around on the floor in amazement of the idea you actually think they’d accept this nonsense, let alone being confused over the extra unlawful £70 you had added. Shall we raise that related VAT issue with HMRC, or perhaps the custodians of the unicorn grain silos? Apart from the serious GDPR breach you’ve made with the DVLA and your complete failure in identifying the driver, we’re dumbfounded that the PCN is still not compliant with the PoFA (2012 Schedule 4 Under Section 9.2.f) even after 12 years of pathetic trial and error. We also doubt a judge would be very impressed at your bone idleness and lack of due diligence regarding the ANPR entry / exit periods compared with actual valid parking periods. Especially with no consideration of the legally allowed grace periods and the topological nature of the Cornish landscape versus a traditional multi-storey. And don’t even get us started on the invisible signage during the ultra busy bank holiday carnage, that is otherwise known as the random parking chaos in the several unmarked over-spill fields, or indeed the tedious “frustration of contract” attempting to get a data connection to Justpark.  We suggest your clients drop this extreme foolishness or get an absolute hammering in court. We are more than ready to raise the issues with a fair minded judge, who will most likely laugh your clients out in less time than it takes to capture more useless ANPR photos. We will of course be requesting “an unreasonable costs order” under CPR 27.14.2.g and put it toward future taxis to Harlyn Bay instead.  We all look forward to your clients' deafening silence. Legal Counsel on behalf of the Vehicle Keeper.  
    • Hi,t I'm not sure if I'm posting in the right subsection but General Retail appears to be the closest to it I think... About a year and a half ago I got a new phone so I listed my iPhone 10 on eBay.  The listed stated 'UK only' and 'no returns accepted'. Considering I had had the phone for about 4 years, I myself was amazed that I had kept it in such good condition all that time - apart from being slightly scuffed around the charging port there was absolutely nothing wrong with it. It had the original box, its unopened original Apple cable, plug, and earbuds, and I threw in a case for it and It had always had a screen protector on it. Someone wanted it from Armenia, and I stupidly agreed to it.  She paid and I sent it off, fully insured. Not long after she received it, she sent a message saying it 'was not as described', so I asked to see photos of whatever was the problem.  She sent two photographs of the box.  Just the box.  I said I wasn't even going to consider refunding her unless she told me what she meant by 'not as described'.  I thought, if it's been damaged in transit, then it would be covered by the insurance. Anyway, she didn't respond at all, even though I had messaged her several times, so she opened a case with eBay. I have sold a fair few things of mine on eBay in the past buy had never had had anyone come back to me asking for a refund.  I got in touch with eBay several times by phone and by email, and found out they always side with the buyer, no matter what with their 'eBay Seller Guarantee'.  She had been told she could keep the phone and told me they would recover the money from me from my account blah blah.  So I unlinked all of my cards etc and changed my bank account to one that I never use with no money in it. My account got suspended.  I continued to try to explain to eBay that I had been scammed but I got nowhere. My account was permanently inaccessible by this point. I reported the phone stolen and the IMEI blacklisted but I'm not sure if that would make any difference being in Armenia, but it was all I could think of to piss the buyer off. A couple of months later I was contacted by email by a debt recovery company (I can' remember who now), to whom I explained I will not discuss the matter with them until I had received an SAR I had requested from eBay. As I could no longer access my account, I couldn't review the communication I needed to show I was not in the wrong. The SAR was produced but I was advised that the information I was looking for would not be included but I said I wanted it anyway.  There were so many codes etc. and hoops to jump through to access it, that even after trying whilst on the phone to them, I still couldn't get into it, so I never got to see it in the end.  I think they said they would send the code by post but they never did and I forgot about it after a while. I've just come across a couple of emails from Moorgroup, asking me to phone them to discuss a private matter regarding eBay.  I haven't replied or done anything at all yet.  The amount they are trying to recover from me is £200ish from what I remember. I know it's not that much but I don't want to pay the b*astards on general principle. I've had a lot of useful advice from CAG in the past about debt collectors but it has always been about being chased by creditors, I've never been in this situation before. I don't know what power they legally have to recover the 'debt', and most importantly, I am two years into a DRO, and the last thing I want is another CCJ to shake off if I'm cutting my nose off to spite my face.   Any advice gratefully received!!
    • Hi, I have the Sims 4 on Macbook. Over the last year I have paid for multiple add on packs spending a lot of money on them. I bought them all in good faith as my Mac met all the minimum requirements to play them. I have been playing happily for about a year and bought my latest pack just over a week ago. The games were all working fine yesterday. Then suddenly today EA released a new app to launch the games and this new app requires a MAC OS that my computer cannot use. Now suddenly none of my games are accessible and I am unable to play anything. They did not warn us about this change in requirements and if I had known they would be doing this I wouldn't have bought all these add ons as they are now all totally unusable. The games themselves have not changed, only their app to launch them and I can't afford to buy a brand new mac just to play. So my question is how can they change the minimum requirements after I have paid for a game? I agreed to pay for them based on the fact my mac met their requirements and was not informed when purchasing that this would be an issue in the future. I understand new games (like Sims 5 which is to be released next year) might not be compatible but this is a 10yr old game that they have suddenly made inaccessible due to their new launch app. Does anybody know if I can do anything or anyway to get a partial refund from them? Thanks   Here are their T&C... I can't find anything in there about them being able to do this so not sure what to do https://tos.ea.com/legalapp/WEBTERMS/US/en/PC/
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

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Me & my Debts - Haydon DMP since 2001- they charge a £20PCM fee from my <£40 payment - CCA time? In Scotland too!


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Yes they can start procedings without anything and in some cases they do. If there is no defence then theoretically they can win these cases by default. However if they were to start proceedings on this basis then the lack of an agreement is a complete defence and until they can produce it then they can not get a judgement if you defend correctly.

Dont let the parasite dca's prosper

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  • 4 months later...

I have recieved a letter from Cabot as follows, REPAYING YOUR ACCOUNT]

Thank you for your recent payment. However there is no agreed repayment plan currently in place.

I have not been in touch or made payment to Cabot since asking them to provide a valid CCA about 2 years ago, also the balance is showing around £300 more than before.

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  • 2 months later...

I have received a letter today from Link financial

LETTER BEFORE ACTION

Link Financial Outsourcing Limited has attempted to recover the outstanding balance from you but has however not been successful.

COUNTY COURT PROCEEDINGS WILL NOW BE ISSUED AGAINST YOU WITHOUT FURTHER NOTICE. WE shall obtain and enforce a county court judgement against you. This may affect your ability to obtain credit in the future.

You should be aware that where applicable contractual interest will continue to be charged on the outstanding balance until the debt has been fully repaid although we will not ask you to pay more than the amount you would have paid if you had continued to pay your account as per the original terms of the agreement.

You may be liable for the costs of any action we take and statutory interest will accrue on your account at 8% for the full period. We will also impose a maximum fee of £130.00, which you will be lable for.

IF YOU WISH TO PREVENT THIS COURSE OF ACTION PAYMENT MUST BE RECEIVED IN FULL WITHIN THE 14-DAY PERIOD. PLEASE CONTACT AN OFFICER ON 02920 808698 AS A MATTER OF URGENCY

Mr T Johnson

Litigation Manager

Link Financial Outsourcing Limited.

Any advice folks will be most appreciated the balance is just over £1600.

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think this says it all unless you want to try and negotiate a full and final settlement

Please contact a member of the site team if you are offered help off the forum for a a paid or no win no fee service.

 

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Thanks Ida,

In March 2009 Link sent me a copy of the application form signed by me to MBNA in 1999,

the account was purchased by Link in 2001 and i stopped paying them on December 2007.

Fellow caggers informed me that the application form which i scanned on here was not a valid CCA, although i expect if it goes to court they will use it as proof.

It has always been my intention to make settlement of this account when i can afford to, i am considering making a starting offer of £50.00 as full and final settlement.

In 2007 Link made me an offer of £9237 as full and final which i could not afford and still cannot afford, the account is just over £1600. All advice will be grateful.

I telephoned Link financial tonight and explained that the account is in dispute and that i have not received valid CCA copy or notice of assignment from them or MBNA.

The person on the phone said that they will send me a valid copy of the agreement and the assignment and told me that the action will be delayed for 7 days,

then i will be sent notice of court action and if i do not pay in full i will have a CCJ put on my credit file.

As always all advice is welcome.

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If they send a valid copy of the documentation it will be a miracle. But if that miracle should happen then you need to think what to do next. At the moment they can bluster about 7 days, 7 months but not 7 years or it would be statute barred but that is all it is bluster.

Dont let the parasite dca's prosper

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Strange how Link think they know what the judgement will be 'WE shall obtain and enforce a county court judgement against you'

Well they sent me the same letter and attempted to take me to court but withdrew the action 2 days before the first hearing.

As has been written usual Link bluster.

Keep all your paperwork filed in order and be prepared but on their past record if, and I stress if, they start court action you'll have all the ammo required and assistance from CAGers too .CP

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I have received two new letters from Link financial, the first being a copy of an appliction for a credit card from MBNA in 1999 with my details and signature. the same as they sent to me in january 2009, which fellow caggers said was not a valid CCA copy. The second letter states,

SALE OF YOUR DEBT, and is dated April 2011.

RE : YOUR AGREEMENT WITH MBNA EUROPE BANK LIMITED ( MBNA ) RELATING TO ACCOUNT NUMBER *********

WE write to introduce Link Financial to you. Link financial is the current owner of the outstanding balance due from you under the agreement referred to above. MBNA has as january 2001 assigned to Link finacial the outstanding balance due under the credit card agreement. As a result of this assignment, the full amount of the outstanding balance is due to us immediatiately.

The total outstanding balance is £163*.**

We have appointed Link Financial Outsourcing Limited " Link" to administer and recover your debt on our behalf. In order to discharge the outstanding balance, you should send payment without further delay.

Since you now owe the outstanding balance to Link Finacial, you should make no payment relating to the outstanding balance to MBNA. Any payment made by you to MBNA will take significantly longer to be processed onto your Link account.

You may wish to take legal advice etc. Advice welcome please fellow caggers.

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More bluster. If the documentation is not valid (and you know why it is not valid) then Link can threaten you with anything that they like but that is all that they can do threaten. Other caggers will advise also but it may be that you have to tell them to put up or shut up.

Dont let the parasite dca's prosper

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Thanks batman, I am going to write to Link and tell them that application form is not a CCA copy and that the above letter is not a notice or letter of assignment, advice is most welcome thanks.

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Please contact a member of the site team if you are offered help off the forum for a a paid or no win no fee service.

 

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  • 2 weeks later...

I have received a reply from Link Financial,

Thank you for your recent correspondence. Please be aware the documentation supplied fulfils our obligations under the consumer Credit Act and therefore do not consider your account to be in dipute. Please contact us so an affordable repayment plan can be organised and to prevent further recovery action.

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This means that they have satisfied s78 of the CCA which allows them, basically, any old rubbish and say "this is your agreement" (a computer dump of T&Cs with your name and address carefully typed at the top is one example). Having done that they are entitled to try to enforce - letters. threats, phone calls etc. Even court action should the notion take them. BUT as has already been pointed out if the document they sent you in 2009 still isnt enforceable in 2011, their court action wont succeed - signing requirements not fulfilled go straight to s127 (3).

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  • 2 months later...

Thanks seriously fed up.

I received a call from Link financial from Wales today, got me when i was under severe pressure, looking to set up a monthly payment plan,

I told him that link has never provided a valid CCA copy or notice of assignment, he said they have and as i had an MBNA credit card back in 1999 and that as i had paid Link monthly payments for years that their claim is valid,

asked me if i consider it right that i used the credit card then stopped paying, told me that he is phoning to help me and stop court action etc and offer a monthly payment to be set up.

i told him that i am under severe financial pressure and had just heard bad news workwise, i said if and when i can afford it i will gladly offer part payment as full and final payment, he persisted a payment set up and promised to call back tonight.

I am just now under financial stress workwise and cutting back on outgoings, i do eventually make settlement payments to the DCAs, however this is a bad time and i need watch my outgoings and i have applied for working tax credits as my income is so low just now. All advice welcome folks.

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Can you post up what they have sent to you that they claim is valid and let the experts have a look at it then you will get better advice on how to proceed but at the moment from what I understand they have not proved that it isnt statute barred let alone produced anything that they can rely on in court

Dont let the parasite dca's prosper

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Batman's advice is excellent. If they dont have the paperwork to enforce their claim and/or its statute barred, let them fume. They will put pressure on you and if they think that you are starting to crack then they wont respond by backing off. Their response will be to put more pressure on you. So its important that you put up what they have sent you and get some advice (hopefully that we should all have a good laugh)

I know you have many other things to worry you, but in all seriousness you need to show a confident face, advise them that you have no evidence that they can enforce (dont expect them to agree btw) and that until they can change that there is no point in further correspondence.

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Thanks seriously fed up and batman, i am unable to view batmans post as there is a page missing although your message is notified in my mail box, thank you batman i hope your posting will turn up tomorrow. SFU you are correct i was cought up feeling very vurnerable and they are seeking to use this against me.

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