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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Gollie v Halifax ***SETTLED IN FULL****


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thanks alot will do.

 

Just to check

 

Claim Description - Unlawful Penalty Charges

 

The type of defendant is Organisation, Halifax Bank

Address is

Halifax PLC

Trinity Road

Halifax

West Yorkshire

HX1 2RG

 

Particulars Of Claim =

Claimant has account ****** with Defendant

since 2003 conducted on their standard terms

and conditions. Claimant is claiming the

return of £864 taken by Defendant in charges

since 21st June 2006. The Defendant's charges

are a disproportionate penalty and therefore

unenforceable as they are contrary to common

law. They are also invalid under the Unfair

Contracts Terms Act 1977 s.4 and under the

Unfair Terms in Consumer Contracts

Regulations 1999.Para.8 and sch.2.1.e.

In the event that the charges are not a

penalty they are unreasonable within the

meaning of the Supply of Goods and Services

Act 1982 s.15. Defendant has declined

justification of charges despite repeated

requests. The claimant claims interest under section 69 of the County Courts Act 1984 at the rate of 8% a year from 21/06/2006 to 31/10/2006 of £11.02 and also interest at the same rate up to the date of judgment or earlier payment at a daily rate of {enter the daily rate of interest}.

 

I am unsure what to put here, i worked out interested by using spreadsheet templated. Also on the money claim site were it says Amount Claimed = 864.00 should I change it to 875.02 to account for the interest too?

 

Apart from the above two questions is everything else ok? Thanks for help

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thanks alot will do.

 

Just to check

 

Claim Description - Unlawful Penalty Charges

 

The type of defendant is Organisation, Halifax Bank

Address is

Halifax PLC

Trinity Road

Halifax

West Yorkshire

HX1 2RG

 

Particulars Of Claim =

Claimant has account ****** with Defendant

since 2003 conducted on their standard terms

and conditions. Claimant is claiming the

return of £864 taken by Defendant in charges

since 21st June 2006. The Defendant's charges

are a disproportionate penalty and therefore

unenforceable as they are contrary to common

law. They are also invalid under the Unfair

Contracts Terms Act 1977 s.4 and under the

Unfair Terms in Consumer Contracts

Regulations 1999.Para.8 and sch.2.1.e.

In the event that the charges are not a

penalty they are unreasonable within the

meaning of the Supply of Goods and Services

Act 1982 s.15. Defendant has declined

justification of charges despite repeated

requests. The claimant claims interest under section 69 of the County Courts Act 1984 at the rate of 8% a year from 21/06/2006 to 31/10/2006 of £11.02 and also interest at the same rate up to the date of judgment or earlier payment at a daily rate of {enter the daily rate of interest}.

 

I am unsure what to put here, i worked out interested by using spreadsheet templated. Also on the money claim site were it says Amount Claimed = 864.00 should I change it to 875.02 to account for the interest too?

 

Apart from the above two questions is everything else ok? Thanks for help

 

Were the red is, do i put 0.00022?

 

Thanks.

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Just to check

 

Claim Description - Unlawful Penalty Charges

 

The type of defendant is Organisation, Halifax Bank

Address is

Halifax PLC

Trinity Road

Halifax

West Yorkshire

HX1 2RG

 

Particulars Of Claim =

Claimant has account ****** with Defendant

since 2003 conducted on their standard terms

and conditions. Claimant is claiming the

return of £864 taken by Defendant in charges

since 21st June 2006. The Defendant's charges

are a disproportionate penalty and therefore

unenforceable as they are contrary to common

law. They are also invalid under the Unfair

Contracts Terms Act 1977 s.4 and under the

Unfair Terms in Consumer Contracts

Regulations 1999.Para.8 and sch.2.1.e.

In the event that the charges are not a

penalty they are unreasonable within the

meaning of the Supply of Goods and Services

Act 1982 s.15. Defendant has declined

justification of charges despite repeated

requests. The claimant claims interest under section 69 of the County Courts Act 1984 at the rate of 8% a year from 21/06/2006 to 31/10/2006 of £11.02 and also interest at the same rate up to the date of judgment or earlier payment at a daily rate of 19p.

 

Can someone please confirm that i am correct that the daily interest rate is 19p and also on the money were it says Amount Claimed = 864.00 should I change it to 875.02 to account for the interest too?

 

Also i notice that it asks for reference details on the money claim site. I have left this blank but it made me think will the bank be able to identify me by using just my account number thats in the particulars of the claim?

 

Ok thanks alot hopefully someone can answer these questions so i can continue with filing today.

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Can someone please confirm that i am correct that the daily interest rate is 19p and also on the money were it says Amount Claimed = 864.00 should I change it to 875.02 to account for the interest too?

 

Daily rate is 0.000022 (can't remember how many numbers - you posted it earlier though) x amount you are claiming (£864)

 

Also i notice that it asks for reference details on the money claim site. I have left this blank but it made me think will the bank be able to identify me by using just my account number thats in the particulars of the claim?

 

All you need to send what you have already posted in the last thread - there isn't really any space for anymore - keep it as short as possible as you will have to tweak it as it is.

 

Ok thanks alot hopefully someone can answer these questions so i can continue with filing today.

 

 

Lol you will be waiting a while - best reading FAQ's again

I Already had statements for past 6 years so no need to send request for statements.

 

23rd Sept 2006 - Sent first letter for £238

 

04th Oct 2006 - Bog standard reply letter recieved from Halifax

 

13th Oct 2006 - Sent LBA (gave 14 days to reply)

 

20th Oct 2006 - Phone call from Halifax offering £70

 

21 Oct 2006 - Offered £70 as 'goodwill gesture'

 

23 Oct 2006 - Accepted offer as Part settlement of claim

 

28 Oct 2006 - Filed MCOL

03 Nov 06 - Recieved letter offereing to increase goodwill offer to £120

 

21 Nov 06 - Settled in Full

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You can ammend the amount you are claiming right up to when you submit your claim.

Don't let them off with a single penny!

09/10/06:Halifax claims opened with prelims

claim 1 = 1392.38

claim 2 = 1437.74

claim 3 = 1480.76

claim 4 = 0185.32

Changed tactics.

1 claim of £4600 submitted - will travel to england to go to court if required.

 

27/10/06: LBA sent

01/11/06: Recieved an offer of £764

05/11/06: Refusal of offer sent

11.11.06: MCOL submitted

13.11.06: MCOL issued

16.11.06: MCOL aknowledged

17.11.06: recieved withdrawal of offer letter - too late, it's already with court!

27.11.06: recieved written confirmation from Northampton County Court. Still no correspondance from Halifax. They have until 15/12/06 to respond.

O1/12/06: Settled in full, including interest.

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My claim has been submitted, however since then there have been more charges applied to my account, I take it its too late for me too add them to the claim?

 

Short answer is yes. You can amend your claim for £35 (unreclaimable)

 

Ok claim has now been acknowledged by the bank. Does that mean if no reply in 28 days the money is mine.

 

If they don't defend, you can apply for judgment by default 28 days after the deemed date of service.

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I am hoping i have not made a slight mistake here. Just noticed over my particulars of claim and in it i put......

 

Defendant is aware of all

details as a list of charges has already been

supplied. Another copy will be sent.

I have not sent another copy since i filed for claim! Is there something else i should do?

 

Also I have a copy of the claim, i downloaded it from Money Claim in Adobe Acrobat Format. It says at the bottom claim issued the 31st october. Anyone know how long it will be before the next response will be. I have had a letter from Money Claim saying that Halifax had acknowledged it but thats all communication ive had regarding this matter.

 

Any help appreciated

Thanks

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