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    • She's an only child and he as a brother and sister. He has no will and we have done a check on this to find out if he had left one and nothing has come up. He has savings of around 28k His sister and brother are well off so 28k is nothing to them and aren't interested in his money. This just leaves my wife/his daughter. Would this still need to go to probate there is no estate e.g house or business to sell and the amount left in his bank is just small? When his wife died they just closed her bank account and moved her money across to his account and we just assumed that once my wife has handed in the death certificate and shown evidence of who she is the same would apply to her? We don't know yet the council have only just written to us today with a guide of what to do next.  
    • Did your FiL leave a Will and if so who is the Executor? Strictly speaking banks could refuse to take instructions until Probate is granted but In practice I would expect the bank to take instructions to cancel the DD if the Executor presents the death certificate and a certified copy of the Will
    • Hi   Sorry I probably wasn't clear enough. He had lived in the flat until December 2022 with Dementia by this time it was unsafe for him to have capacity to live on his own and he had to move into a nursing home. We had left it too late to apply for power of attorney so approached a solicitor in March last year for Deputyship. We were still in the process of dealing with it by May 2024. He passed away a few weeks ago and the solicitor was contacted to halt the application and we will just pay the fees of what work he has done up until now. My wife was the named person on her dads bank account but we didn't have the ability to alter any direct debits hence the reasons for applying for Deputyship as we were having problems trying to stop some payments coming out of his account Eon being another difficult company. We kept his flat on from December 2022 - August 2023. it was at this point I contacted Sancutary housing to inform them he was no longer living in the flat, it had been cleared out and was ready for a new tenant and that he had Dementia and had moved into a nursing home December 2022 and explained the reasons why we kept it on. As the named person to speak on his behalf I asked them what proof they needed in order to give notice on the flat e.g proof of dementia and proof that he was living in a nursing home and anything else they wanted. The lady in the upstairs flat and some of the other residence in the street had asked about him and we had told them he had moved into a nursing home. The lady in the upstairs flat wanted his flat for medical reasons so asked us once we had given notice could be let her know and she'll ask them if she can have it. We explained the difficulties and it was left at that but I did tell her I would let her know once notice was given. I contacted the company by email a number of times and also telephone conversations and nobody followed it up and it wasn't till the end of February this year that the housing manager for the area wrote to our home address to ask about him that he had been to the flat a couple of times and nobody answered and he had asked some of the residence in the street and they hadn't seen him for sometime. There was an email address on the letter so I contacted him and copied in the last 2 emails I sent Sanctuary regarding me wanting to give notice on the flat for at least 9 months explaining that it went ignored as well as telephone calls. I also stated I wanted to have his rent payments returned from the date I wanted to give notice which was from August 2023 as the bank wouldn't let us stop the DD without POT or deputyship explaining we were in the process of Deputyship. He gave some excuse about not having POT to cancel on his behalf and spoke to someone in HR and said he would contact the nursing home to confirm he was there with Dementia and if it all checks out we can give notice on the flat which came to an end on the 22 March 2024. There was not mention of back payments for the rent already paid or the fact I had asked to give notice in August 2023. Despite someone living in the flat from 1st April they continue to take DD payments for the flat and have taken another 2 payments of £501. another concerning thing despite Eon not allowing us to cancel the DD to his account the lady upstairs informed Eon that she was moving into the flat February 2024 and Eon refunding the account to his bank and said in an email sorry you are leaving us and canceled his account. Something they wouldn't let us do but a stranger. She also changed her bank account to his address despite the fact notice hadn't been given on the flat yet. So we need to find out how much information Sanctuary actually had for her to tell her power company she was moving into the flat in February despite the housing manager only just getting in contact to find out where he was. So a complaint is going into Eon and Sanctuary and we are going to take advice and ask the bank to charge back the rent. My wife hasn't taken the death certificate to the bank yet to inform them of his passing.  
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    • hi lolerz many thanks for your reply and help. My 2 months has passed i was waiting until the court proceedings started. As i went through this process not that long ago, i shall look back at my old thread for how to respond. Ill get the docs scanned soon thanks.    
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talk talk broadband issue


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hi i hve discovered today that i was swicth to talk talk broadband without even me knowing anything about it !

 

A month agos i signed for their landline phone to which i agreed , the order never stipulated a phone + broadband package only phone.

 

a week agos i received a router from them to my surprise . so i rang them up telling them that i am not interested intheir braodband package and they told me not to worry if was free with my phone order and i could keep it if i decided to join them.

i am/was with O2 unlimited we had a few problem with biling issue which was sorted with them.

 

talk talk keep telling us that we can't cancelled the broadband etc.....

whne i rang up O2 they told me that i haven't requested any cancellation whatsoever bu tthey also said that the conenction was cancelled so but by whom they don't know ? Moreover i was still within my 12 month contract with O2

 

I just don't know what to do i feel like i was conned by them since they have hicjacked my broadband connection..so what are my option available ?

 

thank you.

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  • 3 weeks later...

Another Option :-

 

Here is the TalkTalk Code of Practice:-

http://media.talktalk.co.uk/sites/TalkTalk/Static/Legal/Code-Of-Practice/Code_of_Practice.pdf . This is how they recomend you complain to them.

 

I'd say contact them by writing in the 1st instance explaining that they have slammed you. You can obviously take them to small claims court for the sum that it will cost you to return to your original supplier (including any cancelation fees) so you can also put them on 14 days notice that you intend to take them to small claims court.

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

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Hi phat.

I know Talktalk have went the wrong way about this and you are right to complain. On the other hand, you are getting free broadband, and you say you had a few billing issues with O2. I have been with Talktalk for about 3 years now and never had any problems. The only drawback here in Northern Ireland is that I don't get free BB. I am on the top landline package and that plus BB is costing about the same or less than BT's option 2 + BB. I can't see me ever going back to BT. So far I have never paid more than £35 per month (some 0845 numebrs).

 

By all means complain about the way Talktalk have handled this, but weigh up the pros and cons before rejecting their BB completely.

HALIFAX: 13/01/07 Sent S.A.R - (Subject Access Request) letter (marked as rec'd 16/01)

Paid in full in March 07

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I was assuming the contract with O2 had ended. Still worng of Talktalk to assume that everyone will automatically want their BB service.

HALIFAX: 13/01/07 Sent S.A.R - (Subject Access Request) letter (marked as rec'd 16/01)

Paid in full in March 07

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thank you all fro your support and i apologize for not answering earlier on too many beer during christmas ! lol

 

i reported talk talk to OFT and trading standard as they are adamant that they have my "express consent" by phone however when i query to have a copy to fit they want me to pay 10 pounds for the pleasure ( Subject Access Request).

i wenty on to post mesage on thier forum and although i seem as a pretty angry customer because i was only reacting to theirt very insulting adn abusive customer services ! they gave a me a pretty good run over the phone.

 

however i am not happy with that as why should i pay for them to redress something they have done without my consent ?

 

when i tried to cancel first they told me i coudln't as i was into a contract with them ( which one i don't know) when i look at their term and condition online it mentioned 30 days or so to cancel the broadband services but they are denying this also .. saying ome that it 's not possible as i am on LLU and so forth .....

 

anyway i am waitring to get paid so i can go to BT, free of charge ( thanks to bt ) f they will arange "a return to donor" after i have explained my situation. i dare i say it BT were very nice on the phone and very helpful sao all in all i will cancel everything as i fell they are "bamboozled" me ( if it is a word that is ! lol)

 

i also reported them to OFCOM .. but talk talk don't really care their answer " what are you trying to justify by reporting us ?" well typical form this kind of company ......... my next step is to report them to OTelo in 12 week s time as advised by OFCOM.

 

OFT told me that the fact i have no signed contract with them they should have not done this .....

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  • 2 weeks later...

a bit of an update i have sent a letter of complaint to them last year well in the beginign of december 2008 still no answer and they have no sign of them even though it was sent recorded delivery ......

 

then i sent a SAR letter adn i informed tham that i intend to take them to court for my money back and here we go now i have a phoen call but gain they said they haven't received any letter from me ......

 

anyway next week i will be swrtich back to BT do i have to informed in writing that they have breached they contract and so i am cancelling the services ? BT told me to do nothing and wait ......

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Well if it's in their t&c's then how can they say that's not the case. Maybe the person you spoke to needs to learn to read or should have gone to specsavers.:D:D

HALIFAX: 13/01/07 Sent S.A.R - (Subject Access Request) letter (marked as rec'd 16/01)

Paid in full in March 07

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poh ys i know that this is why i contacted OFT and trading standard.. they kepp telling telling me i can find my contract aka term and condition on their website by following their little "icons"..

nevermind the oft was very interested why in the first place i did not have a contract sent to me ! but t she denied this again saying this widely availaible on the net i just need to follow the link ..( whatever that mean).

 

i told her that one of her customer adviser tell me the contract was for 12 month and the other one told me for 18 month.

she mentioned to me that she will contact me in 2/3 days regarding my SAR by phone to conisider the evidence she gather but i replied saying she must not bother until i have seen them first hand

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anyway she mentioned as well they were worried that the fact could not get their services and they will offer me a SMALL compensation but i will be still liable for disconection charge whatever the outcome of my complaint ...

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  • 3 months later...

yes normally but you are dealing with talk talk whre common sense does not rule ! i have told them that ... i todl them they renot deliveing no services at all....etc.... but they didn't care.

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Hi, Here in Northern Ireland we have to pay for our broadband from talktalk. A couple of months ago the price went up to £12.99 pm. I didn't get any notification of this, which I believe is actually mentioned in the contract. When I brought this up in a recent phone call I got the usual "oh you should have received a letter about this".

Has anyone else seen prices go up without the statutory notice? Would a complaint to the OFT or OFCOM be in order?

HALIFAX: 13/01/07 Sent S.A.R - (Subject Access Request) letter (marked as rec'd 16/01)

Paid in full in March 07

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