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    • Good evening, My husband and I are looking for some help regarding a faulty car which we have recently purchased from Big Motoring World Enfield. The details are as follows: - Make - Nissan Qashqai 2017 1.2L milage 55,349 miles.  Date purchased -   01/06/2024 Price paid - Deposit £9000, finance £4794 (this includes the 3yr Nissan extended warranty), buyers fee £249.      Total including all fees etc = £ 13794.        Initially, during the test drive, there was no problem with the car at all and this is why my husband bought the car on the day. No problems on the way home from the dealership and up to three days after purchase, the car drove smoothly. However, after day 4, occasionally we would feel a slight shudder during some gear changes (automatic car). Over the next few days these shudders worsened and then on day 5 the car would make very a very loud shudder with every single gear change. It was at this point we contacted Big Motoring World for advice as we are still under the 14 days no questions asked return.  My husband contacted BMW for advice on 06/06/2024 and stated the problems as above. He spoke to a sales person who informed him that he should only take the car to a Nissan dealership (we have now been told that this is false information). We were also promised that a courtesy car would be provided for us after the fault on the car had been identified and confirmed by their mechanic fixing the car. We took the car to the garage that Big Motoring World had told us to go. Upon arrival there we discovered it was a third-party garage, not Nissan. We took the car to the garage on day 9. The mechanic ran a diagnostic test which found no faults, but after the test drove the car and below are his findings...   we scan the car but no faults with the gearbox showing but when I test drove the car it was really juddering and jumping.I spoke to my auto transmission specialist and he said they are very common on these as the CVT belt starts jumping within the box due to pressure loss.  We had this vehicle in for diagnostics for gearbox mate but both the gearbox and battery are faulty.Gearbox supplied and fitted comes to £3500 plus vat   Where we are at now…. My husband spent all of day 10 (11/06/2024) making phone calls between the garage, Warranties2000 and Big Motoring World. He tried, unsuccessfully to find out if the diagnostic reports had been shared between all three. Everyone kept saying the report hadn’t been received and yet the garage assured us it had been sent. Eventually we were told that the courtesy car would be given to us if it was deemed the works to fix the car would take longer than 8 working hours, and that decision would be made after 48hours of receiving the report. Today is day 11 and no decision has been made as nobody is telling us any decisions as people are off sick or on holiday! Today we called the garage and told the mechanic NOT to start any work as we will be returning the car. He said none have been started and we have left the car in his storage as he has deemed the car undrivable. I have sent an email to BMW now formally stating that we want to return the car and I have used the terminology that was suggested.   What can we do next?   Thank you everyone. .  
    • Yes will do thanks Dave, I wonder what will happen at the preliminary hearing no idea what they will ask I assumed once I sent the proof they asked for about my sons condition that I would have just  been given the go ahead to be Litigation friend
    • First the judge will rule on you representing your son, which will be a doddle. After that the full hearing date will be fixed, with WSs exchanged 14 days before. So for the moment just concentrate on getting the right to represent your son.  
    • Thank you, the mediations in a couple of days so hopefully they show up this time. I'll update this thread after how it goes
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Mbna collections warning


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I've had a phone call today from mbna chasing up payments on a credit card debt I am behind on. They are saying that if I don't make a £200 payment tonight they will pass my account onto collections.

 

Sorry to be naive but what are the consequences of this as I will struggle to make so much of a payment?

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I wouldn't worry too much about their demands, only you can say how much you can reasonably afford, so any demand from them is going to be heavilly biased in favour of them getting as much as they can. many people only make a token payment of £1 per month because that's all they can afford due to changes in their circumstances. The courts don't make them pay any more than that, so why should anyone else.

 

When did you take out the credit card?

What is the current balance?

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And are there are a lot of charges on the account? MBNA usually like to shovel these on.

HAVE YOU BEEN TREATED UNFAIRLY BY CREDITORS OR DCA's?

 

BEWARE OF CLAIMS MANAGEMENT COMPANIES OFFERING TO WRITE OFF YOUR DEBTS.

 

 

Please note opinions given by rory32 are offered informally as a lay-person in good faith based on personal experience. For legal advice, you must always consult a registered and insured lawyer.

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Thank you so much for the very quick replies guys. I must admit this shook me today but you have reassured me so much. The debt is approx 13k and was taken out about 5 years ago, I have paid the minimum ever since but haven't been able to for a few months. I asked for my cc after looking at this forum but unfortunately they sent a copy of it to me.

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Thank you so much for the very quick replies guys. I must admit this shook me today but you have reassured me so much. The debt is approx 13k and was taken out about 5 years ago, I have paid the minimum ever since but haven't been able to for a few months. I asked for my cc after looking at this forum but unfortunately they sent a copy of it to me.

 

Shaaarn,

 

How do you know the CCA is enforceable. I thought most of mine were until I came on this site and people said it was not.

 

Perhaps scan the "agreement" on so the experts can take a look, it's worth it.

 

Hammyhound

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I know this goes against what people say but I phoned mbna and told them I wouldn't be paying. They firstly extended the deadline to today and then explained they would be shut down if they held onto the debt any longer than that.

I asked what happens next and it was explained that it would be sold to a DCA ands that I should have contact within a week. I was told I can phone back later on in the week to find out who the DCA is.

 

How do I find out how much it was sold for?

Should I cc the newly appointed dca?

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hello shaaarn

 

im in battle with mbna too, in your last post i can relate to what you are saying and i can laugh out loud at their responce, this is what i had too, and im still waiting, mind you diff your debt is much higher than mine so if they do this remains to be seen

 

i really can only emphasise from my own experience that now i do not talk with them, send them a harrasement letter earlier in the year as they were constantly calling passed me to thier nco rma collections teams, and i only respond in wirting when i feel appropiate, i now have fos complaints going

 

pls scan the cca for us all to view then good advice will follow

 

they are pushing you to pay, but if you can only afford your amount and you are happy in sending do so, but i would really get advice on the cca first from us to then see what your real options are

 

dont feel low its all good i promise things that ive learnt from here, im in awe and i cannot express my gratitude to all who have helped me -

 

take care for now and dont worry and i will pop over and view this thread later to see if you have scanned your agreement

 

ciao for now MAZ

Im happy to help with support and my own thoughts, but if I offer any thoughts to your problems please take it as from my life experience only and not of any legal standing. Always take further advice from the legal experts in your final action.:)

 

my new motto is,,,",Taking back control of your life and home - such peace is priceless"

 

This is all due to truecall device , have a serious peek at this you will be thankful like I am x laters angel :D

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Thanks for the advice max good luck with your claim.

 

This morning I received a text from someone unknown offering 60% off but doesn't state what this is for? I eventually realized the text no. is very similar to mbna's.

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hiya shaaarn

 

i can only say to you to keep reading all the threads about mban and their antics you will see for yourself what happens,

 

that also is just so predictable from them or their chasers, and once you look into accepting say their offer, it will come with strings attached, so pls beware

 

there are ways to do a full and final settlement and to do it right if thats what you wish to happen in the future

 

for now lets see the cca and then take it from there

 

keep happy ciao for now MAZ

Im happy to help with support and my own thoughts, but if I offer any thoughts to your problems please take it as from my life experience only and not of any legal standing. Always take further advice from the legal experts in your final action.:)

 

my new motto is,,,",Taking back control of your life and home - such peace is priceless"

 

This is all due to truecall device , have a serious peek at this you will be thankful like I am x laters angel :D

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Ignore the text, keep it as they are not supposed to be doing this, and complain to your local trading standards, they have breached the Consumer Credit regulations and are clutching at straws.

 

If you get any more letters there is a letter in the templates which basically says ... I CCAd you, you failed to produce legible docs, disappear.

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