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Have a look at the terms and conditions from the site pages.

 

There is a section:

 

2.16 Dispute Resolution. After receiving the tickets, if a Buyer is dissatisfied with any part of the purchase the Buyer must follow the rules for dispute resolution outlined in our viagogo Guarantee.

 

The Guarantee states:

 

Our Guarantee

 

At viagogo, every transaction is guaranteed. To support this, we offer full ticket tracking, managed logistics and live customer service support.

 

Buyers: Once you purchase a ticket or win an auction and receive a confirmation email from us, viagogo makes sure that you receive your ticket on time for the event. If a problem arises and you do not receive your ticket, viagogo will provide similar or better tickets at the same cost.

 

Sellers: We collect the money once the purchase occurs so we can make sure that you get paid.

 

viagogo takes security very seriously - all transactions are safe and secure. We use the most up-to-date SSL encryption technology to protect your personal and transaction information.

 

If your not happy then make contact with them and find out where the extra cost was from..

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Thanks for the reply. I want the tickets and this is the only legal way of getting the tickets.

 

I just thought this might be along the lines of the bank charges - charging admin fees for nothing - I thought this might be a similar thing.

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Did you use a credit card to pay for them?

WARNING TO ALL

Please be aware of acting on advice given by PM .Anyone can make mistakes and if advice is given on the main forum people can see it to correct it ,if given privately then no one can see it to correct it. Please also be aware of giving your personal details to strangers

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Which bank?

WARNING TO ALL

Please be aware of acting on advice given by PM .Anyone can make mistakes and if advice is given on the main forum people can see it to correct it ,if given privately then no one can see it to correct it. Please also be aware of giving your personal details to strangers

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