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    • further polished WS using above suggestions and also included couple of more modifications highlighted in orange are those ok to include?   Background   1.1  The Defendant received the Parking Charge Notice (PCN) on the 06th of January 2020 following the vehicle being parked at Arla Old Dairy, South Ruislip on the 05th of December 2019.   Unfair PCN   2.1  On 19th December 2023 the Defendant sent the Claimant's solicitors a CPR request.  As shown in Exhibit 1 (pages 7-13) sent by the solicitors the signage displayed in their evidence clearly shows a £60.00 parking charge notice (which will be reduced to £30 if paid within 14 days of issue).  2.2  Yet the PCN sent by the Claimant is for a £100.00 parking charge notice (reduced to £60 if paid within 30 days of issue).   2.3        The Claimant relies on signage to create a contract.  It is unlawful for the Claimant to write that the charge is £60 on their signs and then send demands for £100.    2.4        The unlawful £100 charge is also the basis for the Claimant's Particulars of Claim.  No Locus Standi  3.1  I do not believe a contract with the landowner, that is provided following the defendant’s CPR request, gives MET Parking Services a right to bring claims in their own name. Definition of “Relevant contract” from the Protection of Freedoms Act 2012, Schedule 4,  2 [1] means a contract Including a contract arising only when the vehicle was parked on the relevant land between the driver and a person who is-   (a) the owner or occupier of the land; or   (b) Authorised, under or by virtue of arrangements made by the owner or occupier of the land, to enter into a contract with the driver requiring the payment of parking charges in respect of the parking of the vehicle on the land. According to https://www.legislation.gov.uk/ukpga/2006/46/section/44   For a contract to be valid, it requires a director from each company to sign and then two independent witnesses must confirm those signatures.   3.2  The Defendant requested to see such a contract in the CPR request.  The fact that no contract has been produced with the witness signatures present means the contract has not been validly executed. Therefore, there can be no contract established between MET Parking Services and the motorist. Even if “Parking in Electric Bay” could form a contract (which it cannot), it is immaterial. There is no valid contract.  Illegal Conduct – No Contract Formed   4.1 At the time of writing, the Claimant has failed to provide the following, in response to the CPR request from myself.   4.2        The legal contract between the Claimant and the landowner (which in this case is Standard Life Investments UK) to provide evidence that there is an agreement in place with landowner with the necessary authority to issue parking charge notices and to pursue payment by means of litigation.   4.3 Proof of planning permission granted for signage etc under the Town and country Planning Act 1990. Lack of planning permission is a criminal offence under this Act and no contract can be formed where criminality is involved.   4.4        I also do not believe the claimant possesses these documents.   No Keeper Liability   5.1        The defendant was not the driver at the time and date mentioned in the PCN and the claimant has not established keeper liability under schedule 4 of the PoFA 2012. In this matter, the defendant puts it to the claimant to produce strict proof as to who was driving at the time.   5.2 The claimant in their Notice To Keeper also failed to comply with PoFA 2012 Schedule 4 section 9[2][f] while mentioning “the right to recover from the keeper so much of that parking charge as remains unpaid” where they did not include statement “(if all the applicable conditions under this Schedule are met)”.     5.3         The claimant did not mention parking period, times on the photographs are separate from the PCN and in any case are that arrival and departure times not the parking period since their times include driving to and from the parking space as a minimum and can include extra time to allow pedestrians and other vehicles to pass in front.    Protection of Freedoms Act 2012   The notice must -   (a) specify the vehicle, the relevant land on which it was parked and the period of parking to which the notice relates;  22. In the persuasive judgement K4GF167G - Premier Park Ltd v Mr Mathur - Horsham County Court – 5 January 2024 it was on this very point that the judge dismissed this claim.  5.4  A the PCN does not comply with the Act the Defendant as keeper is not liable.  No Breach of Contract   6.1       No breach of contract occurred because the PCN and contract provided as part of the defendant’s CPR request shows different post code, PCN shows HA4 0EY while contract shows HA4 0FY. According to PCN defendant parked on HA4 0EY which does not appear to be subject to the postcode covered by the contract.  6.2         The entrance sign does not mention anything about there being other terms inside the car park so does not offer a contract which makes it only an offer to treat,  Interest  7.1  It is unreasonable for the Claimant to delay litigation for  Double Recovery   7.2  The claim is littered with made-up charges.  7.3  As noted above, the Claimant's signs state a £60 charge yet their PCN is for £100.  7.4  As well as the £100 parking charge, the Claimant seeks recovery of an additional £70.  This is simply a poor attempt to circumvent the legal costs cap at small claims.  7.5 Since 2019, many County Courts have considered claims in excess of £100 to be an abuse of process leading to them being struck out ab initio. An example, in the Caernarfon Court in VCS v Davies, case No. FTQZ4W28 on 4th September 2019, District Judge Jones-Evans stated “Upon it being recorded that District Judge Jones- Evans has over a very significant period of time warned advocates (...) in many cases of this nature before this court that their claim for £60 is unenforceable in law and is an abuse of process and is nothing more than a poor attempt to go behind the decision of the Supreme Court v Beavis which inter alia decided that a figure of £160 as a global sum claimed in this case would be a penalty and not a genuine pre-estimate of loss and therefore unenforceable in law and if the practice continued, he would treat all cases as a claim for £160 and therefore a penalty and unenforceable in law it is hereby declared (…) the claim is struck out and declared to be wholly without merit and an abuse of process.”  7.6 In Claim Nos. F0DP806M and F0DP201T, District Judge Taylor echoed earlier General Judgment or Orders of District Judge Grand, stating ''It is ordered that the claim is struck out as an abuse of process. The claim contains a substantial charge additional to the parking charge which it is alleged the Defendant contracted to pay. This additional charge is not recoverabl15e under the Protection of Freedoms Act 2012, Schedule 4 nor with reference to the judgment in Parking Eye v Beavis. It is an abuse of process from the Claimant to issue a knowingly inflated claim for an additional sum which it is not entitled to recover. This order has been made by the court of its own initiative without a hearing pursuant to CPR Rule 3.3(4)) of the Civil Procedure Rules 1998...''  7.7 In the persuasive case of G4QZ465V - Excel Parking Services Ltd v Wilkinson – Bradford County Court -2 July 2020 (Exhibit 4) the judge had decided that Excel had won. However, due to Excel adding on the £60 the Judge dismissed the case.  7.8        The addition of costs not previously specified on signage are also in breach of the Consumer Rights Act 2015, Schedule 2, specifically paras 6, 10 and 14.   7.9        It is the Defendant’s position that the Claimant in this case has knowingly submitted inflated costs and thus the entire claim should be similarly struck out in accordance with Civil Procedure Rule 3.3(4).   In Conclusion   8.1        I invite the court to dismiss the claim.  Statement of Truth  I believe that the facts stated in this witness statement are true. I understand that proceedings for contempt of court may be brought against anyone who makes, or causes to be made, a false statement in a document verified by a statement of truth without an honest belief in its truth.   
    • Well the difference is that in all our other cases It was Kev who was trying to entrap the motorist so sticking two fingers up to him and daring him to try court was from a position of strength. In your case, sorry, you made a mistake so you're not in the position of strength.  I've looked on Google Maps and the signs are few & far between as per Kev's MO, but there is an entrance sign saying "Pay & Display" (and you've admitted in writing that you knew you had to pay) and the signs by the payment machines do say "Sea View Car Park" (and you've admitted in writing you paid the wrong car park ... and maybe outed yourself as the driver). Something I missed in my previous post is that the LoC is only for one ticket, not two. Sorry, but it's impossible to definitively advise what to so. Personally I'd probably gamble on Kev being a serial bottler of court and reply with a snotty letter ridiculing the signage (given you mentioned the signage in your appeal) - but it is a gamble.  
    • No! What has happened is that your pix were up-to-date: 5 hours' maximum stay and £100 PCN. The lazy solicitors have sent ancient pictures: 4 hours' maximum stay and £60 PCN. Don't let on!  Let them be hoisted by their own lazy petard in the court hearing (if they don't bottle before).
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      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

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Streamline.net - the home of appalling web hosting


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Thats the thing. You dont have any arrears because you are on a "pay in advance" contract. You havent paid, you made it clear that you dont want to use their service, but they still are trying to charge you.

 

Theres no need to worry. What you can do if you want better advice is to click the triangle on the bottom of your post and ask for admin assistance. There are many admins on this stie with experience in different areas. Chances are one will be able to give you specific knowledge.

 

I wouldnt stress though. Theres nothing bad that can happen. Its not like youve commited a crime or anything.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

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That's the thing. You dont have any arrears because you are on a "pay in advance" contract. You havent paid, you made it clear that you dont want to use their service, but they still are trying to charge you.

 

Theres no need to worry. What you can do if you want better advice is to click the triangle on the bottom of your post and ask for admin assistance. There are many admins on this site with experience in different areas. Chances are one will be able to give you specific knowledge.

 

I wouldnt stress though. Theres nothing bad that can happen. Its not like you've commited a crime or anything.

 

 

But they've threatened me with debt collection proceedings, surely that's 'something bad'? You know and I know they're being totally unreasonable, but if they get the debt collection ball rolling over me surely I'm screwed then? I can't help but be stressed by it when I'm faced with bullying legal threats for the first time in my life, it's scaring the hell out of me.

 

I'll try contacting an admin, anyway, thanks for the advice.

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Threatened with DCA isnt bad at all. They have no legal rights to the debt. They cant do anything. You dont owe anything, so theres nothing they can do.

 

You are falling directly into their trap. They want you to feel scared and threatened so you pay whatever amount they say.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Hi Svartmetall,

You had actually clicked on the wrong button :) however, this is just to let you know that site team are aware of your situation and will respond as soon as possible.

If you need to contact site team again.. hit the ... !... which is in the black triangle underneath each post. :)

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

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Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

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BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

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Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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Hi Svartmetall,

You had actually clicked on the wrong button :) however, this is just to let you know that site team are aware of your situation and will respond as soon as possible.

If you need to contact site team again.. hit the ... !... which is in the black triangle underneath each post. :)

 

Er, that actually *is* what I clicked, it says 'report post' when I mouse over it...I'm so stressed out by this though that I probably managed to do something wrong, sorry.

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Hi Svartmetall,

 

Have you read this thread from the beginning.

 

If you do, you'll see it's full of folk complaining about their problems with Streamline.

 

They can't force you to automatically renew, just because you didn't contact them to say you don't want to. There are Regulations in place so companies cannot enforce unfair contract terms.

 

You need to see their methods for what they are - bullying; intimidating; threatening. And they behave this way because some people pay in response to the threats. You need to look at what they're doing and realise that they cannot take effective action against you.

 

Listen to what others are saying and start ignoring these chancers. Don't respond to letters, calls or emails. When they see you're not going to be intimidated anymore, they'll move on and concentrate on someone weaker, who doesn't know their rights.

 

Stop panicking and start reading, so you can understand why you have nothing to fear about this.

 

Check with your bank that any authority to pay is cancelled immediately, even though your bank card has expired.

 

:-)

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Thanks for the reply, slick132.

 

So should I literally just ignore them from this point onwards, or should I at least reply on their 'support' site to the message in post #23 - something to the effect of 'I have no intention of paying for a service I won't be receiving, and am seeking legal advice' or something similar? They don't have my current card details, and I'm damn sure I want it to stay that way.

 

The thing that occurs to me from the initial 'we couldn't take payment' email of June 17th is this:

 

"Dear XXXXXXX,

Access to your Streamline.net account has been suspended

Main account domain name: svartmetall.co.uk

We have been unable to take payment for a service on your Streamline.net account as your debit/credit card was declined.

Your account has been suspended, and will remain suspended until we are able to take payment."

 

So can I take the position (and tell them straight out) that I don't owe them anything, as I haven't in fact been the recipient of any services from them since the end of the period for which I had paid in advance anyway? I'm probably seeming deeply useless about all this, it's just that I've never been in a situation like this before.

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Just ignore them. They have no rights at all to do what they are doing. As for your card details, if there is a CPA on the account in their name, then they can take money from you.

 

See slicks post. There are laws to stop companies doing this exact thing. However this company seems to be oblivious or just ignorant of the law.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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OK, I just spoke to CAB on the phone (0845 404 0506) and they gave me a case number and said they'd pass it on to Trading Standards - but the woman I spoke to also said that if it is in Streamline's T&C that I agreed to automatic renewal, then I would be liable and have to pay them...

 

It's a bit of a wall of text, but here's the relevant bit copy/pasted from Streamline's own T&C page:

 

"2. Duration and Automatic Renewal of Services

2.1 Unless specifically stated to the contrary in the details of the Service and/or Package You purchase, all Services for which payment is required on a monthly basis are provided for a fixed annual (i.e. 12 month) term. The Agreement will automatically renew on its anniversary date and continue for successive further 12 month periods, unless terminated in accordance with these General Terms & Conditions or the Service Specific Terms & Conditions, if different to these General Terms & Conditions. In the event that You have an existing contract with Streamline.Net which commenced prior to 10 May 2010 ("existing contract") the term and termination provisions of that existing contract shall continue to apply.

2.2 Unless specifically stated to the contrary in the details of the Service and/or Package You purchase, all Services for which payment is required annually in advance shall be provided for a fixed annual (i.e. 12 month) term. The Agreement will automatically renew on its anniversary date and continue for successive further 12 month periods, unless terminated in accordance with these General Terms & Conditions or the Service Specific Terms & Conditions, if different to these General Terms & Conditions.

2.3 Unless specifically stated to the contrary in the details of the Service and/or Package You purchase, all Services for which payment is required biennially in advance shall be provided for a fixed biennial (i.e. 24 month) term. The Agreement will automatically renew on its anniversary date and continue for successive further 24 month periods, unless terminated in accordance with these General Terms & Conditions or the Service Specific Terms & Conditions, if different to these General Terms & Conditions.

2.4 Please be aware that unless You terminate the Services in accordance with clause 3 below or the Service Specific Terms & Conditions, the Services will automatically renew on the anniversary date of the Agreement for a successive term and You will be liable to pay the Prices for a further 12 or 24 months, whichever is applicable. If you choose to terminate the Services any time after the anniversary date of the Agreement You will still be required to pay the Prices for the remaining period of the then current term of the Agreement.

 

3. Cancellations

3.1 You are entitled to cancel the Services by either submitting a cancellation request to the Streamline.Net support team via the Streamline.Net control panel no less than 7 days prior to the anniversary date of the Agreement or by following the termination provisions in the Service Specific Terms & Conditions relating to the Services or Package You have purchased.

3.2 Streamline.Net reserves the right to cancel and/or suspend Your Services at any time and without notice if You breach these General Terms & Conditions, the Service Specific Terms & Conditions and/or the Acceptable Use Policy."

 

 

Now my account was started on June 17th 2008, i.e. it counts as one of the older pre-May 2010 contracts. I can't find anything in the emails they sent me at the time I started up the account with them about cancellation, I just have the usual "Welcome to our service"-type stuff.

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The woman at the CAB is wrong. Just because something is in the Terms and conditions doesnt make it legal. If it did, then they could add ANYTHING they wanted in to it and you would be bound by them.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Have you tried complaining to the CEO ? Try writing a letter of complaint by recorded delivery...

 

His name is Andy Burton

 

Streamline.net is owned by

Fasthosts Internet Limited

Discovery House, 154 Southgate Street, Gloucester, Gloucestershire GL1 2EX.

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http://www.consumeractiongroup.co.uk/forum/content.php?850-Continuous-Payment-Authorities-How-to-stop-them

 

What you have agreed to is a Continuous Payment Authority - these are commonly used by PayDayLoan companies, Gym Membership, Magazine subscriptions. Probably because they believe it is too difficult to cancel them! They arent. All you need do is to advise your bank that they no longer have your permission to take payments any longer.

 

Although your card has expired, it might be a good idea to send a letter to your bank confirming that this company no longer has your permission to withdraw funds. Just in case they leave it a while and try again !!

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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Hi Svartmetall,

 

It seems we are all pretty much agreed.

 

1. Write to your bank to cancel any Payment Authority for Streamline. The bank may say you cannot do this and Streamline must cancel the payment authority. This is wrong and you must insist that the bank cancels it.

 

2. The Terms set out in Duration and Automatic Renewal of Services are unfair in the opinion of many here and would be challengeable (UTCCR 1999). I suggest CAB are wrong to advise that "If it's in the T&C's and you signed them, it's enforceable and you must pay."

 

Take the example of Credit Card penalty charges that every cardholder signed and agreed to. Penalty charges are included in the T&C's but the banks repay them all the time because the penalty charges are not enforceable in law.

 

3. You could write to the company saying :-

 

I have taken advice in the matter and will not be paying you anything further. Your automatic renewal conditions are unfair towards me as a consumer and are consequently unenforceable.

 

If you continue to make demands, the matter will be referred to Trading Standards and to the OFT.

 

See how they respond.

 

And take on board that some people or businesses will say anything to get you to keep paying them. They will intimidate and make things look as scary as they can, in the hope that you'll be frightened into paying because you fear the consequences of not paying. The more time you spend reading threads on CAG, the more you'll realise just how often you can stand up to these bullies.

 

:-)

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IGNORE!!!!!!!!!!!!

 

 

end of

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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I'm not sure how much difference this makes, but you remember the bit where their T&C states that accounts opened before 10th. May 2010 - such as mine - are still treated as being under the T&C as they were at the time and not the current T&C...? Thanks to a friend of mine finding them via the Wayback Machine net archive site, here are the relevant bits of their old T&C; posting them here since I'm obviously not the only one having these issues with Streamline.

 

 

"Rebilling (Renewal) Policy Terms and

Conditions

REBILLING (RENEWAL) POLICY FOR SHARED HOSTING ACCOUNTS:

When ordering an account with Streamline.Net, If the account is a 'Yearly' account

Streamline.Net will rebill the customer's account (unless the account has been cancelled within

the yearly period) up to 7 days prior to the 1 year period expiring. If the account is a '2 Yearly'

account Streamline.Net will rebill the customer's account (unless the account has been cancelled

within the 2 yearly period) 14 days prior to the 2 year period expiring.

If you require an invoice for the rebilling (renewal) of your account then this can be requested via

your account control panel at: (link)control.streamline.net.

REBILLING (RENEWAL) POLICY FOR DEDICATED HOSTING:

When ordering an account with Streamline.Net, If the account is a 'Monthly', '6 Monthly' or

'Yearly' Streamline.Net will rebill the customer's account (unless the account has been cancelled

previously) up to 7 days prior to the time of renewal.

If you require an invoice for the rebilling (renewal) of your account then this can be requested via

your account control panel at: (link)control.streamline.net."

 

"Account Cancellation Policy Terms and

Conditions

ACCOUNT CANCELLATION POLICY:

If a customer wishes to cancel services with Streamline.Net this cancellation must be requested

by submitting a support ticket via their account control panel at: (link)control.streamline.net. We

will then confirm this cancellation by reply to the support ticket."

 

 

These T&Cs seem considerably more easy-going than their more recent ones...does this make a diffierence? I'm tempted to post this to them saying that these are T&Cs of my account...

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ignore them totally

 

follow slicks post above

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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I agree with DX.

 

Stop wasting time on them, and on this whole business.

 

Send the small letter I suggested in post #38 and then ignore them.

 

Don't include anything in the letter about old and current T&C's. Each time you correspond with these people, it encourages them to keep trying to wear you down.

 

Just let us know how they respond.

 

:wink:

Edited by slick132

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Well, I took your advice and have just ignored them (much as I wanted to tell them what anatomically-impossible things they could do with their demands); the 7 days deadline expired last night with not a word, but this morning in my Inbox, guess what?

 

"Dear XXXXX,

We're changing the way we charge for domain name renewals!

In the next 7 days we are making a change to our billing system to charge for domain name renewals on, or shortly before, the domain expiry date.

What does this mean for you?

If you purchased your hosting package and domain name on different dates, you are currently charged for the renewal of both products at the same time.

Following the change, renewals for products will be charged according to the original purchase dates. This means you will have two or more smaller bills to pay at different times, rather than one larger bill to pay on the same date.

Example:

Mr Smith purchased Hosting package 1 on 1st January 2012, and purchased domainname.com on 1st Jun 2012.

Current renewal schedule - hostingpackage1 + domainname.com are both charged as one combined bill on Jan 1st 2013

New renewal schedule - hostingpackage1 is charged on 1st Jan 2013, and domainname.com is charged on 1st Jun 2013

"I paid for my domain name and hosting renewal last month, but the domain was originally purchased a month after the hosting package. Will you now be charging me again for the domain?"

No. We will not split your bills until your next renewal is due.

"Will I lose any time off my current domain registration?"

No. Your current registration remains unaffected by this change.

If you have any further questions or queries, simply please let us know e-mail us to let us know and we'll be happy to help!

Yours Sincerely

The Streamline.net team"

 

 

Heh. Someone there clearly isn't paying attention.

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Heh. Someone there clearly isn't paying attention.

 

Clearly !! And now is the time for you to do the same, by ignoring them.

 

However, did you send off the letter I suggested in post #38..

 

Have you cancelled the DD mandate or Payment Authority by contacting the bank in writing.

 

:wink:

Edited by slick132

We could do with some help from you

                                                                PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

                                            Have we helped you ...?  Please Donate button to the Consumer Action Group

 

Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

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Clearly !! And now is the time for you to do the same, by ignoring them.

 

However, did you send off the letter I suggested in post #38..

 

Have you cancelled the DD mandate or Payment Authority by contacting the bank in writing.

 

:wink:

 

I didn't send the letter since the general consensus was to just full-on ignore them; I knew that my own incensed-ness would tend to make me rant at them, so figured the safest thing to do was just say nothing. I did talk to the bank; them varmints ain't gettin' a gold-darn cent from me :-)

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Ok and noted

 

:-)

We could do with some help from you

                                                                PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

                                            Have we helped you ...?  Please Donate button to the Consumer Action Group

 

Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

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Ahh..they're at it again. This just arrived in my Inbox:

 

"Dear XXXX XXXXX,

Payment Outstanding - Account Closure Scheduled.

Payment has now been outstanding on your Streamline account for 4 weeks. Repeated attempts to bill your payment card have been declined.

We have made three previous attempts to alert you to this situation. All services on your account will now remain offline until payment is received and your account will be closed. This will include the permanent deletion of:

All data and configuration associated with the services that we supply.

All website data.

All email accounts including any stored email messages.

All databases (including content) and all other add-on services.

You have a limited time in which to clear your outstanding balance. Unless payment is received within the next 7 days we will have no alternative than to pass your details to a debt collection agency for recovery of your arrears, in addition to the full value of your remaining contract. You will also be liable for any additional charges incurred as a result of this recovery, and you should note this may affect your credit rating. You must make this payment within 7 days.

Log in to your account at https://control.streamline.net/Auth/Login to update your payment details and clear your outstanding balance. Once we have successfully collected payment, we will reactivate your services.

If you need assistance, please contact us on 0844 941 1000.

Yours Sincerely

The Streamline.net team"

 

 

And of course as I'd already discovered if you ring that number you just get the Philippines call centre who won't deal with billing issues anyway. I'm minded to just continue ignoring them, but the temptation is very strong to email back just the once saying that since my account is covered by the old T&Cs, and that I've had no services from them since June 17th I don't owe them a penny - just for my own satisfaction. But perhaps I should just continue with the silent treatment...

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I still want to know how they think you owe them for something that gets paid in advance. If it doesnt get paid, then like every other webhost (apart from 1&1), the site etc gets deleted and nothing more happens.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Hi Svart,

 

I don't think you should argue with them about the T&C's. This will only encourage further correspondence in the matter.

 

However, you could write pointing out that they should not threaten the actions they suggest while the matter is in dispute. Something like :-

 

Dear sir or madam,

 

In response to your email of xx date, I must remind you that this matter is already in serious dispute due to the points I raised with you in previous correspondence.

 

I will report you to Trading Standards and any Regulatory bodies concerned, if you :-

 

1. Pass the matter to a Debt Collection Agency (DCA) while it remains in dispute.

 

2. Register any adverse credit data against me with any Credit Reference Agencies, or cause or allow any such adverse data to be registered by a third party.

 

Also, if any adverse credit data is registered against me, I will seek compensation from you for actual or consequential damage caused to me or my reputation, using the courts if necessary.

 

In any event, you are not entitled to any money from me and I will not pay anything further.

 

Yours faithfully,

 

See if, and how, they respond.

 

:-)

We could do with some help from you

                                                                PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

                                            Have we helped you ...?  Please Donate button to the Consumer Action Group

 

Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

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