Embleton v Natwest Credit card

[embleton01]

I'm claiming this one for my OH. As we had all our statements I sent of my Preliminary Letter on 10th July.

 

Today I've received a response from Noreen King of Customer Relations, it reads

 

"Dear Mr xx

Thank you for your letter of the 10 July 2006 concerning NatWest Card Services.

In view of your comments, I have forwarded your correspondence on to the appropriate department who deal with the issues you have raised. I have instructed them to look into this matter and respond to you in due course.

Blah,Blah complaints leaflet enclosed"

 

That's all well and good Noreen but if 'due course' is not within the 14 days of my preliminary letter, I'll be sending my LBA !!!

 

Keep you all posted

 

Emma x

[embleton01]

OOOhhhh, hi all, delaying tactics abound.

 

Having sent off my preliminary letter on the 10th and received the response from Noreen above, I've got another letter.

 

This time it's from Eileen Mihill who is a Senior Customer Advisor

Basically they are sorry we are less than satisfied with the level of service and thank me for letting them know so they can address my problems. But..... they need more time to look into matters further and answer my concerns fully. They will contact me in 10 business days to either propose a resolution or just let me know how things are going

 

Unfortunately, MY DEADLINE is 24th of July so if they don't cough up before Monday its LBA Time !!!! :lol:

 

Will keep you posted

 

Emble x

[Hannah-Ruth]

Hello

 

I do not know if you can help me. I banked with Natwast and Barclays a while a go, and at the time incurred charges for overdrafts and unpaid direct debits, do you know if you can make a claim even if the bank accounts are closed? Or know of anyone that may be able to help me please?

 

I am new to the site and not sure what to do.

 

Thank you

 

Hannah

[embleton01]

Hi Hannah and WELCOME to the site !!

 

Firstly its better to start off your own thread, makes it easier for people to follow your case and help you.

 

Next it doesn't matter if the accounts are closed or not (probably better because they can't threaten to close your accounts and stuff). Just follow the procedures as written in the FAQ's. It's best to spend a few days reading all the FAQ's and other peoples cases. There is quite a bit to get your head round but it is definately worth the effort.

 

Data protection, preliminary letter, letter before action etc. Regardless of the account being current or closed the process is the same.

 

Hope this helps

 

Emble x:)

[Hannah-Ruth]

Hello

Thank you for your help. Please could you tell me how I start a new thread as I do not know what to do. I have tried 'searching' for help, but I do not get any where.

Thank you again

Hannah-Ruth

[fryster]

Hi Hannah,

 

When you come onto the Natwest part of the forum, at the top you'll see a button to click on that says 'Start New Thread'. Click on it and put a title for your thread e.g Hannah Vs Natwest. Then put the question you have in the message box. Also, have a look at the frequently asked questions section http://www.consumeractiongroup.co.uk/forum/faqs-please-read-these/ and make use of the search facility.

 

Good luck!

 

Steve:)

[POLL1952]

Hi Emma, have put SAR into Nat West, but nothing yet. My letter was 10/07/06 - should I be more patient? M x

[embleton01]

:grin:

 

HOORAY !!!!!

 

Letter this morning from Hannah Salmon - Senior Concerns Officer

 

Your comments have been noted and on this occasion, I have arranged for the two late payment fees of £20.00 to be refunded to your account as a gesture of goodwill'

 

Usual blah,blah regarding the fees being fair resonable and transparent but they caved after a preliminary letter !!! I know this was only £40 but I was quite ready to take them to court and its better off in my pocket than theirs.

 

I'm still waiting for my Barclays Data protection response but this has given me the confidence to push through. Good Luck to everyone still fighting against NatWest

 

WOOO HOOOOO !!!!!!!

 

Emble xx

 

NOTE FOR MODS - Could you amend my Title to include WON !!! and I've completed the survey and donation HAS BEEN MADE!! - Thanks

[embleton01]

** bump ** for MODS **