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Hsbc Mastercard Charges ***WON***


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Hi,

 

I sent a secure message to request statements for the last 6 years statements for my hsbc mastercard..which they were quite quick to send out..

 

I have now sent a message using the letter template requesting a refund of charges + interest from the last 6 years, which i think totalled approxomately £500.

 

I recieved a reply saying that it had been forwarded on to the relevant department. How long do you think I should wait for a reply?

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Hi stush , welcome to the forum:)

The letter template should have had a timescale by which you want a reply - e'g' 14 days.... If they have not replied to your satisfaction by then, send the LBA, letter before action and follow the timetable religiously.

They will try to fob you off with phrases llike 'forwarded to the relevant department' - don't you believe it - it's a time-wasting exercise........

 

Come back if you have any further queries, stush , we're a friendly lot on here...:D

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Advice & opinions given by johnnymitch are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

 

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PS stush, - don't forget to send everything 'Recorded Delivery' so someone has to sign for it - saves it being 'lost' :rolleyes:

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Advice & opinions given by johnnymitch are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

 

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thanks...so far i have don via secure msg'ing through my account online?? they sent the statements etc out....i'll see if they respond to my message for a refund of charges, otherwise will write to them.

 

thanks

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Hiya stush, if you are doing your communication via online banking message system, you will need to print off a copy of the messages you send and receive. Personally, I would send all the letters, recorded delivery as johnny says, by post.

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morning,

 

i just recieved this secure message....

 

'Thank you for your e-mail dated 28 July regarding the concern you have raised.

 

I notice a letter was forwarded to your statement address on 28 July 2008. This letter provides you with all information and actions the relevant department wish to undertake. You will receive it within 10 working days at your statement address.'

 

do you think they require further nformation?

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I wouldn't think so at this stage stush, - were it me I would send them a Preliminary Letter, (with a Schedule of the Charges you want refunded) - asking them to refund within 14 days.......

 

You will get a fob-off reply so ignore it, and after 14 days send the Letter Before Action - something like this:

http://www.consumeractiongroup.co.uk/forum/bank-templates-library/586-credit-store-card-letter.html#post2952

 

Remember to enclose a copy of your Schedule of Charges with each letter, so they can't say they haven't got it .....

Come back if you have any more questions stush - there's always someone will answer ..........:)

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Advice & opinions given by johnnymitch are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

 

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Thanks. I sent them a letter template requesting a refund of charges with interest, and the reply i got was that there was a letter sent yest which i should recieve soon...they said This letter will provide you with all information and actions the relevant department wish to undertake

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This letter will provide you with all information and actions the relevant department wish to undertake

 

Which will probably be to waffle and fob you off.... but let's wait and see what it says ...then, if nothing is resolved - hit them with the LBA....... :D

Nemo me impune lacessit

 

 

Advice & opinions given by johnnymitch are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

 

If you think I've helped you please feel free to tickle my star :-D

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Which will probably be to waffle and fob you off.... but let's wait and see what it says ...then, if nothing is resolved - hit them with the LBA....... :D

 

oh my GOD!!

 

I recieved this letter from them today!! I am so surprised!

 

Letter gave some waffle about the OFT's case..a bit further down in the letter as i am a loyal customer they are refunding 100% of my claim, as long as I dont make any further claims...

 

Good result and speedy response.

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Absolutely fantastic news stush.. Well done

 

:):):):):):):):)

[sIGPIC][/sIGPIC]If you think my post was helpful, please feel free to click my scales

 

 

A prudent question is one-half of wisdom.

 

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Congratulations stush! well done!

That's a great result ! :lol::lol::lol::lol: and so quick, even for Credit Card............8-)

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Advice & opinions given by johnnymitch are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

 

If you think I've helped you please feel free to tickle my star :-D

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Thank you...I thought i wasnt going to have any luck what so ever!!! I though HSBC were going to pro long it as much as possible but no they were very quick to respond!! Halifax on the other hand seem to be the 1's which will take longer....and they owe me a lot more money!!!!!!

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a bit further down in the letter as i am a loyal customer they are refunding 100% of my claim, as long as I dont make any further claims...

 

I'm a bit concerned about the proviso stush, - if you sign away that right it means they can overcharge again in the future and there's nothing you can do about it. Most people who sign for these refunds usually delete any clause which says this - and they still get paid.

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Advice & opinions given by johnnymitch are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

 

If you think I've helped you please feel free to tickle my star :-D

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Ah, I hadn't realised that stush :) - shouldn't be a problem - be a different account no.

 

Enjoy your refund - buy the cat a goldfish...!! :lol:

 

Hope you have as much luck with Halifax..........

Nemo me impune lacessit

 

 

Advice & opinions given by johnnymitch are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

 

If you think I've helped you please feel free to tickle my star :-D

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I think they all try it on stush- all the banks who refunded charges (before the Test Case tied everything up) tried it. People just ruled through the condition, signed the form and were still paid out. :D

 

I know I did it with Barclays and HSBC.........

Nemo me impune lacessit

 

 

Advice & opinions given by johnnymitch are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

 

If you think I've helped you please feel free to tickle my star :-D

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Congratulations Stush.:):):) That was a quick result.:D:D

 

Thank you, it sure was quick.

 

The letter they wish my to sign says the following.

 

I accept a goodwill payment of £527.80, the equivalent to a 100% refund of default charges plus contractual interest, in full and a final settlement of my claim against the bank.

 

Then i just need to sign and date it and send it back.

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That looks OK to me stush - it's full and final settlement of this claim. That doesn't mean you can't have another which covers a subsequent timescale and different criteria............ :)

 

It's a great result.............:D

Nemo me impune lacessit

 

 

Advice & opinions given by johnnymitch are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

 

If you think I've helped you please feel free to tickle my star :-D

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  • 1 month later...

 

Letter gave some waffle about the OFT's case..a bit further down in the letter as i am a loyal customer they are refunding 100% of my claim, as long as I dont make any further claims...

 

 

Congratulations on your win.

 

The OFT case doesnt have anything to do with credit card charges claims does it ?

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Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

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1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

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Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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Just the usual HSBC waffle , eh, folks? :D The 'Tell 'em anything , they'll believe it' philosophy :mad: Makes you mad, doesn't it?

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Advice & opinions given by johnnymitch are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

 

If you think I've helped you please feel free to tickle my star :-D

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Thanks Castlebest:)

 

It certainly does jm :mad:

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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