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    • The "grief tech" firms helping users create talking avatars of their dead relatives.View the full article
    • I do disagree with you regarding one thing - we are not very good with letters or these situations and are slow on the uptake. So far you have stood up to Excel and their threats, immediately given us the information in the sticky, done loads of reading up to educate yourselves, learnt from the mistake of outing the driver so you'll know not to do so in the future, got on to the organ grinder to try to get them to call off their dogs, etc., etc.  Good grief - we wish everyone who came here would do this!!! Most people who get these invoices sadly think they have been fined and if they don't pay a drone from Ukraine will be diverted and will fall on their home (or some such vague grand apocalyptic threat) and they fold and give in.  You haven't.  Well done. Don't worry - you won't be paying a penny.  Although it will take some time to see off this vile company.
    • Spot on!  You learn quickly. Who cares if the case gets sent to debt collectors?  They have no powers.  All the effort you will have to put in will be to open envelopes - and then spend time laughing at their daft "threats".  No stress at all!
    • I did ask them why, but seems they have more spare cash than we do .. ;-( .. I doubt their bank would even support a chargeback after a year has passed. Anyway I've constructed my first DRAFT Snotty Letter .. so here goes ..   RE: PCN 4xxxxx Dear ALLIANCE PARKING Litigation Dept, Thank you for your dubious Letter Of Claim (dated 29th April 2024) of £100 for just 2 minutes of overstay. The family rolled around on the floor in amazement of the idea you actually think they’d accept this nonsense, let alone being confused over the extra unlawful £70 you had added. Shall we raise that related VAT issue with HMRC, or perhaps the custodians of the unicorn grain silos? Apart from the serious GDPR breach you’ve made with the DVLA and your complete failure in identifying the driver, we’re dumbfounded that the PCN is still not compliant with the PoFA (2012 Schedule 4 Under Section 9.2.f) even after 12 years of pathetic trial and error. We also doubt a judge would be very impressed at your bone idleness and lack of due diligence regarding the ANPR entry / exit periods compared with actual valid parking periods. Especially with no consideration of the legally allowed grace periods and the topological nature of the Cornish landscape versus a traditional multi-storey. And don’t even get us started on the invisible signage during the ultra busy bank holiday carnage, that is otherwise known as the random parking chaos in the several unmarked over-spill fields, or indeed the tedious “frustration of contract” attempting to get a data connection to Justpark.  We suggest your clients drop this extreme foolishness or get an absolute hammering in court. We are more than ready to raise the issues with a fair minded judge, who will most likely laugh your clients out in less time than it takes to capture more useless ANPR photos. We will of course be requesting “an unreasonable costs order” under CPR 27.14.2.g and put it toward future taxis to Harlyn Bay instead.  We all look forward to your clients' deafening silence. Legal Counsel on behalf of the Vehicle Keeper.  
    • Hi,t I'm not sure if I'm posting in the right subsection but General Retail appears to be the closest to it I think... About a year and a half ago I got a new phone so I listed my iPhone 10 on eBay.  The listed stated 'UK only' and 'no returns accepted'. Considering I had had the phone for about 4 years, I myself was amazed that I had kept it in such good condition all that time - apart from being slightly scuffed around the charging port there was absolutely nothing wrong with it. It had the original box, its unopened original Apple cable, plug, and earbuds, and I threw in a case for it and It had always had a screen protector on it. Someone wanted it from Armenia, and I stupidly agreed to it.  She paid and I sent it off, fully insured. Not long after she received it, she sent a message saying it 'was not as described', so I asked to see photos of whatever was the problem.  She sent two photographs of the box.  Just the box.  I said I wasn't even going to consider refunding her unless she told me what she meant by 'not as described'.  I thought, if it's been damaged in transit, then it would be covered by the insurance. Anyway, she didn't respond at all, even though I had messaged her several times, so she opened a case with eBay. I have sold a fair few things of mine on eBay in the past buy had never had had anyone come back to me asking for a refund.  I got in touch with eBay several times by phone and by email, and found out they always side with the buyer, no matter what with their 'eBay Seller Guarantee'.  She had been told she could keep the phone and told me they would recover the money from me from my account blah blah.  So I unlinked all of my cards etc and changed my bank account to one that I never use with no money in it. My account got suspended.  I continued to try to explain to eBay that I had been scammed but I got nowhere. My account was permanently inaccessible by this point. I reported the phone stolen and the IMEI blacklisted but I'm not sure if that would make any difference being in Armenia, but it was all I could think of to piss the buyer off. A couple of months later I was contacted by email by a debt recovery company (I can' remember who now), to whom I explained I will not discuss the matter with them until I had received an SAR I had requested from eBay. As I could no longer access my account, I couldn't review the communication I needed to show I was not in the wrong. The SAR was produced but I was advised that the information I was looking for would not be included but I said I wanted it anyway.  There were so many codes etc. and hoops to jump through to access it, that even after trying whilst on the phone to them, I still couldn't get into it, so I never got to see it in the end.  I think they said they would send the code by post but they never did and I forgot about it after a while. I've just come across a couple of emails from Moorgroup, asking me to phone them to discuss a private matter regarding eBay.  I haven't replied or done anything at all yet.  The amount they are trying to recover from me is £200ish from what I remember. I know it's not that much but I don't want to pay the b*astards on general principle. I've had a lot of useful advice from CAG in the past about debt collectors but it has always been about being chased by creditors, I've never been in this situation before. I don't know what power they legally have to recover the 'debt', and most importantly, I am two years into a DRO, and the last thing I want is another CCJ to shake off if I'm cutting my nose off to spite my face.   Any advice gratefully received!!
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Debt following death.


nuthatch
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Nuthatch, it must be difficult going through what you are on your won - but you have this site behind you and all our varied experiences...

 

The worse we had was when my gran died, she was in sheltered accommodation (own flat but warden controlled) and the warden was really great - all her bills had been paid the day before she died and we had a week to clear the flat (we could have had longer but it wasn't needed). The electricity board however kept writing to my sister (who was executor) and asking for the bill to be paid up to the end of the month - which she didn't need as she only had two days to pay! They asked for her forwarding address - so my sister wrote the plot no and the address of the cemetery and they wrote there!!! In the end we asked for a person who could use sign language to come to a meeting with the local MP as they clearly couldn't understand spoken or written language (one of my sister in laws teaches sign language) and that put a stop to it.

 

There are heartless bureaucrats out there - and there are some nice ones, but the majority are 'just doing their jobs' and churn out their rubbish.

 

One bit of advice I was given when my mum died unexpectedly was "Nobody has the right to tell you how and when you can do your grieving, it is an individual thing and cannot be regulated by law or custom."

 

Hopefully things will become easier over the months ahead, the light at the end of the tunnel isn't really there in some cases, its just your eyes getting used to the darkness.

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You have to laugh at how these company deal with the greaving familys.

OFT debt collection guidance

 

Please remember the only stupid question is the one you dont ask so dont worry about asking the stupid questions.

 

Essex girl in pc world looking 4 curtains 4 her pc,the assistant says u dont need curtains 4 a computer!!Essex girl says,''HELLOOO!! i,ve got WINDOWS!!'.

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nuthatch.

 

Next time someone speaks to u like that just thank them and bid them a nice day then hang up.

 

U are well within your rights to tell them were to go and to refuse to deal with them.

OFT debt collection guidance

 

Please remember the only stupid question is the one you dont ask so dont worry about asking the stupid questions.

 

Essex girl in pc world looking 4 curtains 4 her pc,the assistant says u dont need curtains 4 a computer!!Essex girl says,''HELLOOO!! i,ve got WINDOWS!!'.

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Ok. I have just printed out 2 copies. One for Egg and one for the file.

I have not signed it, just put a squiggle and will send it off RD tomorrow.

 

I have had a little panic. I did actually send them a copy of my husband's will which does state I am the only beneficiary.It was only one page...we haven't got much.

My 2 sons are named as beneficiaries in the event of both of us dying. I have blanked out their addresses though.

Is that a big mistake on my part?

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Not really it is helpful to know u are the beneficary. You could always put it down to u not knowing any better.

OFT debt collection guidance

 

Please remember the only stupid question is the one you dont ask so dont worry about asking the stupid questions.

 

Essex girl in pc world looking 4 curtains 4 her pc,the assistant says u dont need curtains 4 a computer!!Essex girl says,''HELLOOO!! i,ve got WINDOWS!!'.

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and with no money i the estate then there is not much they can do anyway.

OFT debt collection guidance

 

Please remember the only stupid question is the one you dont ask so dont worry about asking the stupid questions.

 

Essex girl in pc world looking 4 curtains 4 her pc,the assistant says u dont need curtains 4 a computer!!Essex girl says,''HELLOOO!! i,ve got WINDOWS!!'.

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Have received a reply from Robinson Way re my CCA request on the HFC debt (Marbles CC)

I have been checking back through recordes I have of this debt which you may be interested in.

Had been paying via CCCS since beg 2006 on DMP.

 

19.03.08 Letter from HFC advising that a Default Notice had been issued and agreeing to accept reduced payments which was accepted 22.10.07 and to review account on 1.04.08.

 

26.03.08 Letter from HFC agreeing to extend DMP.

 

15.04.08 Letter from CCCS advising that HFC had notified them that they were no longer dealing with the debt and so they would hold onto the DMP money until they knew where to send it.

 

15.04.08 Letter from Robinson Way (Formal demand for payment).

"As we have now purchased the debt we are authorised to recover the full amount due. This is a formal notice of intended court action we intend to take unless you pay, or agree an arrangement with us" etc

 

17.04.08 Letter from Robinson Way to say they had purchased the debt

"and are wholly responsible for administering your account noted above. We note you are paying through a debt management company etc....."

 

Letter received today dated 13.08.08 from Robinson Way

 

We refer to your recent correspondence requesting a signed agreement under the CCA 1974.

We have requested a signed agreement from our client and this will be forwarded to you as soon as possible. Please be advised that your account is on delay in the meantime.

As a simple assignee from the original creditor we have acquired the rights but not the duties of the creditor as defined 189(1) of the CCA 1974 and accordingly are entitled to pursue the customer for the monies that remain due by reason of section 136 of the Law of Property Act 1925.

 

Yours sincerely etc

 

Don't understand this. From reading around CAG forums, I thought that when a DCA purchased a debt, they took over all responsiblities?

Edited by nuthatch
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u could always send them this

http://www.consumeractiongroup.co.uk/forum/show-post/post-1665051.html

 

Some of it is not applicable but most of it is.

 

this is the relivant part

 

If it is your view that you are not the creditor, s.175 of the CCA 1974 applies in the case of a simple assignment, and places a duty upon you to pass this request to the creditor. In the case of an absolute assignment, you are a creditor as defined by s.189. If you contend that you purchased the rights but not the duties of any agreement, you are reminded that s.189 of the Act is clear that an assignment is of both rights and duties.

 

Your attention is drawn to ss.5(2), 3(b),6 and 7 of the Consumer Protection from Unfair Trading Regulations 2008 (CPUTR).

Edited by The GodMother
adding stuff.

OFT debt collection guidance

 

Please remember the only stupid question is the one you dont ask so dont worry about asking the stupid questions.

 

Essex girl in pc world looking 4 curtains 4 her pc,the assistant says u dont need curtains 4 a computer!!Essex girl says,''HELLOOO!! i,ve got WINDOWS!!'.

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Yeah they are attempting, not for the 1st time & mistakenly to hide behind the 1923 property act

 

Write back & tell them the CCA the OFT nor LACORS agrees with them & that they have the same duties under the CCA as the original creditor. Furthermore with regard to the duties AND liabilities you'll rely on Dimond v Lovell amongst others

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I'll be very surprised if you get an enforceable Marbles Agreement from the HFC archives Nuthatch.... because I read on here ages ago that HFC haven't got any; either because they destroyed them or because they weren't enforceable in the first place.:D

 

I also suspect Robbers Way may have bought a bulk of these toilet roll accounts:p... which is why they're coming out with garbage about rights and responsibilities, etc. I've been helping another member on a different thread with RW and HFC Marbles account.... and also had one myself, which was sold to Cabot some time ago. You may get an Application Form sent through.... but that should be all they have.

 

If that does prove to be the case..... then they can just bog off.;) Stupid bergers....

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well that would be different.

OFT debt collection guidance

 

Please remember the only stupid question is the one you dont ask so dont worry about asking the stupid questions.

 

Essex girl in pc world looking 4 curtains 4 her pc,the assistant says u dont need curtains 4 a computer!!Essex girl says,''HELLOOO!! i,ve got WINDOWS!!'.

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The debt I have CCA'd Robinson Way on is actually one of my debt's, not my husband's. I haven't CCA'd any of my husband's debts yet...just asked Egg for proof that they have the right to collect the money.

 

I don't want things to get too complicated at this stage as I can't get my head round it.

 

I have bought a pile of files and am going to start putting things in seperate creditor order.

Now, that is a simple job my brain can process :)

 

I did attempt to start reading the link posted by The Chancellor (thank you) but could feel my eyes glazing over.

The relevant piece posted by The Godmother I can understand. So should I just write back to RW quoting that bit?

 

And JonChris....who are Dimond and Lovell? I will Google it to try and find out so silly question really.

I have now read this....3 times...and I still don't really understand it

 

In a perverse way, dealing with these people is helping my grief. I need someone to be mad at and I have had so much help from friends, relatives and the Medical Profession, I can't find a target there.

And as my DH tried so hard to get us out of debt and worried so much about it, these creditors are going to get the full blast of my anger using all the combined expertise of CAG.

Thank you all so much.

Edited by nuthatch
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no need to let RW no of there obligations they should know them. good on u for buying the folders. If u want to have a go at the dcas then u go for it.

OFT debt collection guidance

 

Please remember the only stupid question is the one you dont ask so dont worry about asking the stupid questions.

 

Essex girl in pc world looking 4 curtains 4 her pc,the assistant says u dont need curtains 4 a computer!!Essex girl says,''HELLOOO!! i,ve got WINDOWS!!'.

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Agree with GM.... don't bother writing back at this stage. They've not sent you anything yet anyway.

 

This "rights & responsibilities" claptrap appears to be a fairly recent Robbers Way tactic. Cabot used to do it and seem to have given up on it now, as I've not seen it posted up on here recently and they didn't event try quoting it to me a few months ago either.

 

Just file the RW letter away for now and see what they send next.

 

It's good to hear that you're getting angry Nuthatch... it needs to come out and I can't think of a more deserving bunch of t*ssers than these guys.;) DCAs are an excellent target to get mad at... because they care for no-one. :mad:

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Nuthatch sorry if I appear a little blunt but there's now't they can do about your husbands debts that you need bother about just yet.

 

On the other hand there's plenty they can do about yours so it's important that you start the process of disputing your debts now rather than wait for it all to build up.

 

Better slowly slowy catchee monkey rather than waiting until you HAVE to do something thereby causing you more grief

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As long as you lead be by the nose and tell me what to do I will do what you say.

I will tell you if my brain seizes.

 

I was supposed to be getting an email from the CCCS this week about my DMP review but have heard nothing yet.

When they do contact me, should I say I have CCA'd 2 of my creditors and if they don't reply by Friday they are out of time as it is more than 12+2 days I calculate?

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Yes but don't expect to much from CCCS. They have the mistaken belief that no matter how your treated by the creditor YOU have a moral obligation to pay.

 

Its' also worth remembering that whilst a charity much of their 'funding' comes form the finance industry. So before confirming anything or giving any suggested undertaking come back here for unbiased advice

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here here JC

OFT debt collection guidance

 

Please remember the only stupid question is the one you dont ask so dont worry about asking the stupid questions.

 

Essex girl in pc world looking 4 curtains 4 her pc,the assistant says u dont need curtains 4 a computer!!Essex girl says,''HELLOOO!! i,ve got WINDOWS!!'.

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Yes but don't expect to much from CCCS. They have the mistaken belief that no matter how your treated by the creditor YOU have a moral obligation to pay.

 

Its' also worth remembering that whilst a charity much of their 'funding' comes form the finance industry.

 

That explains a thing or two. We do not normally ask the pheasant to award the prize for the best shot. Lots of financial institutions recommend c.c.c.s over citizens advice b.

If my post helped you feel better, click my scales.

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