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    • "We suffer more in imagination than in reality" - really pleased this all happened. Settled by TO, full amount save as to costs and without interest claimed. I consider this a success but feel free to move this thread to wherever it's appropriate. I say it's a success because when I started this journey I was in a position of looking to pay interest on all these accounts, allowing them to default stopped that and so even though I am paying the full amount, it is without a doubt reduced from my position 3 years ago and I feel knowing this outcome was possible, happy to gotten this far, defended myself in person and left with a loan with terms I could only dream of, written into law as interest free! I will make better decisions in the future on other accounts, knowing key stages of this whole process. We had the opportunity to speak in court, Judge (feels like just before a ruling) was clear in such that he 'had all the relevant paperwork to make a judgement'. He wasn't pleased I hadn't settled before Court.. but then stated due to WS and verbal arguments on why I haven't settled, from my WS conclusion as follows: "11. The Defendant was not given ample evidence to prove the debt and therefore was not required to enter settlement negotiations. Should the debt be proved in the future, the Defendant is willing to enter such negotiations with the Claimant. "  He offered to stand down the case to give us chance to settle and that that was for my benefit specifically - their Sols didn't want to, he asked me whether I wanted to proceed to judgement or be given the opportunity to settle. Naturally, I snapped his hand off and we entered negotiations (took about 45 minutes). He added I should get legal advice for matters such as these. They were unwilling to agree to a TO unless it was full amount claimed, plus costs, plus interest. Which I rejected as I felt that was unfair in light of the circumstances and the judges comments, I then countered with full amount minus all costs and interest over 84 months. They accepted that. I believe the Judge wouldn't have been happy if they didn't accept a payment plan for the full amount, at this late stage. The judge was very impressed by my articulate defence and WS (Thanks CAG!) he respected that I was wiling to engage with the process but commented only I  can know whether this debt is mine, but stated that Civil cases were based on balance of probabilities, not without shadow of a doubt, and all he needs to determine is whether the account existed. Verbal arguments aside; he has enough evidence in paperwork for that. He clarified that a copy of a DN and NOA is sufficient proof based on balance of probabilities that they were served. I still disagree, but hey, I'm just me.. It's definitely not strict proof as basically I have to prove the negative (I didn't receive them/they were not served), which is impossible. Overall, a great result I think! BT  
    • Seeking further advice now. The 33 days in which the defendant has to submit a defence expires at 16:00 tomorrow. The defendant has submitted an acknowledgement of service but looking to get the claim awarded by default in failure to submit the defence. This is MoneyClaim Online and can see an option to request a default judgement but believe that is for failure to acknowledge the claim within 14 days??  So being MoneyClaim Online, how do I request the claim be awarded in my favour?
    • Have to agree with the above Health and safety legislation is specific in that the service provider in so far as is reasonably practicable, the health, safety and welfare at work of all his employees and those not in the employ of the business. You claim is like saying you slipped in the swimming pool area while taking a dip. As rightly stated by by the leisure centre, a sports hall has dedicated equipment and you yourself personally have a legal obligation in mitigating danger or injury to yourself by taking account of your immediate surroundings. Where your claim will fail is if it is reasonable and proportionate to impose liability of the Leisure Centre? The answer has to be no.
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Pompeyfaith v Co-op PPI


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Hi Pompeyfaith! I am new to this thread and just wanted to say both my kids were born in Pompey! my son is 20 now and we live in Yorkshire but he still proudly wears his PFC shirt! Went to FA cup final but had to sit in Cardiff end! (Tiickets were scarce up here) He's got himself a crate of beer to watch the Pompey V Tottenham game and is really hoping Harry see's what he's given up ! (Sorry to hijack serious thread ) Good Luck with your claim!

Regards ML

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Good Evening MandyLou,

 

Please highjack it enything to do with pompey im all ears perhaps i could catch you in here sometime YouComment Chat Room which is the Cag chat room.

 

Regards

 

Pompeyfaith

 

P.S yes nice to see a game on tv for a change instead of streaming it over the net.

Finally if you succeed with your claim please consider a donation to consumer action group as those donations keep this site alive.

 R.I.P BOB aka ROOSTER-UK you have always been a Gent on these boards and you will be remembered for that.

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UPDATE

 

I recieved another response to my PPI claim today pass as to what it was in response to though as since i handed it to the FOS ive not sent them anymore letters.

 

Anyway they have sent further copies of my agreements but in a previous letter from them they said they did not hold records on one of them so have only sent 8 agreements out.

 

Today i have 9 now in total which is all of them what the hell is going on there ?

 

So i will now add that to my claim and send a letter with a copy to the FOS.

 

Regards

 

Pompeyfaith

Finally if you succeed with your claim please consider a donation to consumer action group as those donations keep this site alive.

 R.I.P BOB aka ROOSTER-UK you have always been a Gent on these boards and you will be remembered for that.

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UPDATE

 

Hiya All

 

I received a letter dated the 9th Jan on Friday stating among other things that all further collection activity will be suspended for the time being.

 

So i stupidly thought great but low and behold another threat letter arrives in the post today dated 16th Jan.

 

Too good to be true aye still at least i have now got it in writing.

 

Regards

 

Pompeyfaith

Finally if you succeed with your claim please consider a donation to consumer action group as those donations keep this site alive.

 R.I.P BOB aka ROOSTER-UK you have always been a Gent on these boards and you will be remembered for that.

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How long ago did you hand over your complaint to the FOS.

Finally if you succeed with your claim please consider a donation to consumer action group as those donations keep this site alive.

 R.I.P BOB aka ROOSTER-UK you have always been a Gent on these boards and you will be remembered for that.

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their is no time limit on complaints handed to the FOS to investigate in fact their is a backlog of 6 to 9 mths

Finally if you succeed with your claim please consider a donation to consumer action group as those donations keep this site alive.

 R.I.P BOB aka ROOSTER-UK you have always been a Gent on these boards and you will be remembered for that.

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UPDATE

 

Today i received a very apologetic letter stating that they have received my letter on the 14th January 2009 ? what letter is this there new tactic reply to letters that have not been sent in the hope that it will show they are dealing with my complaint.

 

Goes on about timescales as laid down by the FSA LOL think they are well passed those.

 

Regards

 

Pompeyfaith

Finally if you succeed with your claim please consider a donation to consumer action group as those donations keep this site alive.

 R.I.P BOB aka ROOSTER-UK you have always been a Gent on these boards and you will be remembered for that.

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UPDATE

 

Hiya All,

 

Well now is the time to get a solicitor on this claim because today i recieved 2 letters from the Co-operative Bank one was saying i have 7 days to pay off the overdraft or they will have no choice but to close my account.

 

The other letter goes on about court it was specifically aimed at my loan account as that was the number quoted.

 

Funny that because they got a letter from the FOS on the 15th Jan i know this because i phoned the FOS yesterday and they told me they requested information from them on the 14th January i also got a letter from the FOS on the 15th January telling me that they will now seek information from the Co-op.

 

Also since the 15th January letters and phone calls from the co-op have been arriving by the bucket load.

 

Anyway they now say that they are giving it serious consideration to take the matter to court i hope they do to be honest perhaps then the harrasment will stop and i can counter claim the judge will see clearly my medical condition and i have loads of evidance to produce in court.

 

So Co-op bring it on

 

Regards

 

Pompeyfaith

 

 

Finally if you succeed with your claim please consider a donation to consumer action group as those donations keep this site alive.

 R.I.P BOB aka ROOSTER-UK you have always been a Gent on these boards and you will be remembered for that.

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  • 1 month later...

Hiya All

 

I received a strange letter today from the Co-op referring to a claim i made on my PPI on the 04/12/08 What claim ? if i have been trying to get the 9 premiums refunded since 09/08 why would i be claiming on the insurance.

 

I tried to claim way back in 09/07 but was turned down due to previous medical conditions which is why im claiming the premiums back.

 

The letter is from head of debt management a Val McCarren ? what has she got to do with insurance claims ?

 

I smell a rat

 

Is this an attempt to veto my claim with the FOS ?

 

I think so

 

My patience with the co-op is wearing thin

 

Your thoughts on this are appreciated

 

Regards

 

PF

Edited by pompeyfaith

Finally if you succeed with your claim please consider a donation to consumer action group as those donations keep this site alive.

 R.I.P BOB aka ROOSTER-UK you have always been a Gent on these boards and you will be remembered for that.

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hello all im new to bank sight but not cag

ive got a personal loan withg co-op and have just noticed that i paid an up front insurance premium of a grand.

ive also seen that as i was and still am a contacted self employed person that im not covered by the ppi the only benefit i get is if i croak it.

the loan is due to finish in 2 months never missed p/ment and i have a relatively good relationship with the bank

however i do feel that a grand for lfe insurance for 4 years is a bit much

do i have a claim against the bank for misleading me as to the benefits of the ppi and how do i go about the claim without upsetting them too much

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their is no time limit on complaints handed to the FOS to investigate in fact their is a backlog of 6 to 9 mths

 

I spoke to the FOS a couple of weeks ago and they are apparently only just dealing with complaints from December 2007 !.

 

Pompey, you could send them a letter asking them exactly what claim are they referring to regarding the first issue. Then in respect of their implied thread of court action. I would also suggest that you send a copy of both their letter and your response to the FOS under your reference number with a covering letter saying that it would appear the Co-op appear reluctant to await the outcome of their investigations. Perhaps they can advise.

 

Letter for COOP

 

 

Dear Sirs,

 

FOS Reference...

 

You are aware this matter has been referred to the Financial Ombudsman. If you are unhappy with the length of time they are taking to adjudicate then I would suggest you contact them directly. You will find their reference number at the top of this letter.

 

It would appear that we are now in a deadlock. Therefore, I commend the genuine attempt to resolve a dispute by putting your case before a Judge. I accept that this matter has now reached an impasse with both parties apparently having equally strong views about the merits or otherwise of the case.

I welcome the opportunity to let the courts decide and look forward to receipt of the papers with great interest.

 

Yours sincerely

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Dealing with Customer Service Departments? - read the CAG Guide first

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2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

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1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

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5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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Hiya All

 

I'm in the process of typing another letter to the FOS including all the latest letters I've had from the Co-op.

 

Now I've also noticed the default notice from them is duff it is dated the 4th December 2008 but gives a remedy date of the 18th December 2008 so again no time been given for service even if it arrived though my door the day after that would only give 13 days.

 

Im also not sure if they should of issued it being as this case is now with the FOS.

 

Do you think i should send a letter to the Co-op Bank pointing this error out to them and find out if a marker has been put on my file and if it has ask them to remove it and send me evidence that it has been done ?

 

Regards

 

PF

Finally if you succeed with your claim please consider a donation to consumer action group as those donations keep this site alive.

 R.I.P BOB aka ROOSTER-UK you have always been a Gent on these boards and you will be remembered for that.

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Do you think i should send a letter to the Co-op Bank pointing this error out to them and find out if a marker has been put on my file and if it has ask them to remove it and send me evidence that it has been done ?

 

Hi PF -

You should point out the error of their ways, in that the timescale for applying a default has not been complied with, therefore the default is erroneous and should be removed . Ask for written confirmation that this has been done .......

It also wouldn't hurt to point out to them that , as the case has been with FOS since xx XXX xx , this account is definitely 'In Dispute' and that , as such , no detrimental marker should be applied to your account in any case.

Nemo me impune lacessit

 

 

Advice & opinions given by johnnymitch are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

 

If you think I've helped you please feel free to tickle my star :-D

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thanks jonnymitch ill get onto it in the morning

Finally if you succeed with your claim please consider a donation to consumer action group as those donations keep this site alive.

 R.I.P BOB aka ROOSTER-UK you have always been a Gent on these boards and you will be remembered for that.

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Just checked my loan account online and they have credited my account with £914.20 ? now im guessing that this is PPI but the policy cost £1511.27 plus there are 12 mths of interest payments on this so i dont know where they got that figure from.

 

Also as my complaint is being handled by the FOS now im not sure they can do that anyway ?

 

Would of been nice of them to inform me of this too.

 

Regards

 

PF

Finally if you succeed with your claim please consider a donation to consumer action group as those donations keep this site alive.

 R.I.P BOB aka ROOSTER-UK you have always been a Gent on these boards and you will be remembered for that.

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The Co-operative Bank PLC

PO BOX 101

1 Balloon Street

MANCHESTER

M60 4EP

 

Account No: -

 

 

Dear Sir/Madam

 

 

I write this letter about two very important issues which have come to light recently.

 

Firstly I refer to the default notice you sent to me in December 2008, this notice is erroneous as it is dated the 4th December 2008 and gives a date of the 18th December 2008 to remedy.

 

I’m sure that you are aware of the Consumer Credit (Enforcement, Default and Termination Notices) Regulations 1983 in which it states a period of not less than 14 days after service.

 

As the earliest this could of got to me and be served was the 5th December 2008 that would of left only 13 days so this default is clearly in breach of the above law as laid down by parliament.

 

Because of this error I expect any default you have placed on my credit reference files to be removed forthwith I also expect to see evidence that this has been done as failure will entitle me to report this to the ICO.

 

Secondly regarding the above account I have noticed that you have applied a credit of £914.20 I can only assume that this is a part PPI refund as you have not had the decency to inform me of this transaction.

 

As all my 9 PPI policies I’ve had over the last 10 years including this one is being handled by the FOS now due to you not being able to resolve the complaint I had with you I am baffled why you choose to now put a part refund on the account perhaps you would be kind enough to explain why.

 

I will of course inform the FOS that a part refund has been applied and inform them that as my complaint was to do with pre-existing medical conditions as well as other points that a part refund does not reflect what I paid and there is still a balance of £1237.61 to be paid this being the balance of £1511.27 which is £597.07 plus interest and payments made of £640.54.

I look forward to you reply explaining the actions you took.

 

Yours Sincerely

There we go I think that little letter should do it

 

Regards

 

PF

Finally if you succeed with your claim please consider a donation to consumer action group as those donations keep this site alive.

 R.I.P BOB aka ROOSTER-UK you have always been a Gent on these boards and you will be remembered for that.

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That should do it , PF - it will be interesting to see what the breakdown of the £914.20 represents. :)

 

If they confirm it is a part payment, in writing , then write and thank them , but be sure you tell them that you see this a part -payment only and that you reserve the right to continue to claim for the balance.

 

Send a copy of that letter to FOS, together with a copy of the Co-op's explanatory letter , so that FOS knows a part settlement has been made . But don't tell FOS anything until you've got it in writing from the Co-op.... they're just as likely to have told FOS that they've settled in full and the case is closed !

Nemo me impune lacessit

 

 

Advice & opinions given by johnnymitch are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

 

If you think I've helped you please feel free to tickle my star :-D

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that did crose my mind jonny knowing what they have tried before

Finally if you succeed with your claim please consider a donation to consumer action group as those donations keep this site alive.

 R.I.P BOB aka ROOSTER-UK you have always been a Gent on these boards and you will be remembered for that.

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Just checked my loan account online and they have credited my account with £914.20 ? now im guessing that this is PPI but the policy cost £1511.27 plus there are 12 mths of interest payments on this so i dont know where they got that figure from.

 

Also as my complaint is being handled by the FOS now im not sure they can do that anyway ?

 

Would of been nice of them to inform me of this too.

 

Regards

 

PF

 

 

Ooh very sneaky of them. HSBC tried this trick on OH, I was on to them like a wasp on a jar of jam. Make the FOS aware of this and as Johnnymitch has advised.. stress the part payment every time you can.

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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  • 3 weeks later...

UPDATE

 

Hiya all Re posts 167 and 168 ive just check my loan account online and the Co-op have now taken the part payment back and re-applied the PPI.

 

Which i do not mind at all as i can now carry on applying the interest :D and as the FOS are dealing with it now id much rather wait for there outcome.

 

Regards

 

PF

Finally if you succeed with your claim please consider a donation to consumer action group as those donations keep this site alive.

 R.I.P BOB aka ROOSTER-UK you have always been a Gent on these boards and you will be remembered for that.

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Its hard work keeping tabs on these guys, PF :lol:

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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hehe sure is CitizenB

Finally if you succeed with your claim please consider a donation to consumer action group as those donations keep this site alive.

 R.I.P BOB aka ROOSTER-UK you have always been a Gent on these boards and you will be remembered for that.

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Have you read this CitizenB

 

The PPI loan sharks backed by the State | Mail Online

 

How did she manage to get the FOS to uphold here complaint in 1 month ?

 

PF

Finally if you succeed with your claim please consider a donation to consumer action group as those donations keep this site alive.

 R.I.P BOB aka ROOSTER-UK you have always been a Gent on these boards and you will be remembered for that.

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