Fresh Finance Admin Charge Of £49

[moggiekev]

Hi - Foolishly applied for a loan with these people and paid the £49 charge. Then got a loan offer from someone called FLM who were charging over 50% interest and wanted a Guarantor. I could have done this myself as I did not want a Guarantor! Called Fresh Finance who are refusing to refund the charge as they are an introducer and have introduced me! I told them that it does not mention a Guarantor anywhere but they were just rude and told me I couldn't have my money back. Am going to ring back to speak to the Supervisor. Any advice?

 

 

 

Moderator's Note: Please note that this thread relates to Fresh Finance Online, which has no relation to Fresh Finance Group, who are mortgage brokers.

Edited July 20, 2009 by steven4064
Note added - see post #12

[suzieblooz]

Can't help you specifically but have a look on this thread, seems to be the same thing. Hope it helps.

 

http://www.consumeractiongroup.co.uk/forum/general-consumer-issues/49678-help-getting-refund-tenant.html

[moggiekev]

Thank you. Very helpful.

[suzieblooz]

Let us know what happens about your refund. Good Luck

[Weird Al Yankovic]

They are involved with a bunch called Finance Select (google it).

 

They are forever starting up and winding up companies and this is one way how they make easy money.

Edited August 15, 2008 by Weird Al Yankovic

[mooper]

Hi

I am having the same problem! Try this website, They charge a small fee if they are successful, Maybe worth a shot!!

They are dealing with Yes- loans for me at the moment.

They scammed me big time

 

(EDIT: COMMERCIAL LINK REMOVED)

Edited July 15, 2008 by kennythecelt
Commercial link removed as fees charged-

[Anthiriad]

I applied for a loan of £5000 from advantage loans (same company)

 

I was told that once I paid the £49 I was garuanteed to have the £5000 loan.

 

I got offered £3000 from Flm, when I called to complain (1 hour on the phone) I was told that there was no way that i was garuanteed that amount, They sent me another offer which was a link to A&L website. This was declined, another phone call (42 minutes) another offer which was a link to Halifax. This was also declined.

 

Several calls of complaint later (3 hours 56 minutes) and several letters with links to companies websites later I recieve a call from there complaints team who confirm that the person I spoke to garuanteed me the loan of £5000. yet all I received was a refund for £49.

 

What is my next move

[moggiekev]

Hi everyone. I wrote to Fresh Finance stating that I could have obtained a loan from FLM myself if I had wanted a Guarantor Loan. I told them that I had tried to speak with them over the telephone and that they were so rude - it was a disgrace. Have had a letter confirming that the £49 less the £5 which they are allowed to keep will be refunded to me. I am now ringing them with my card details! Thanks for your help.

[suzieblooz]

Well done, another win for the consumer

[BigNev]

Hi I'm a newbie and wish I had found this Forum earlier!

I applied on-line for a 2k loan and recieved a Pre-approval form from Fresh Finance. I duly filled it in and phoned them this morning to process the Admin fee from my debit card. This fee struck me as odd so I googled the company and found this forum. I quickly rang them up to cancel the fee and the customer services department told me that I had to go to my bank to cancel it. I then raced to my bank where they told me that they couldn't do it FF had to do it.

So I promptly re-rang them , put on hold for 30 mins. So I re-rang again. Got through to customer service department where they took my details and said they would refund my card.

With thier dubious reputation, what I want to ask (if anybody could answer this) is can they take the money out of my account now after I have asked them to cancel? Also I ripped up the approval form so they have nothing with my signature on.

If anybody can help me i would be extremley grateful

 

Thanks in advance!

[MARTIN3030]

Hmn looks like 2 threads.If anyone wants to look at the other one its in the Welcome forums but will be moved after the weekend.

[S7uart]

Hi - Foolishly applied for a loan with these people and paid the £49 charge. Then got a loan offer from someone called FLM who were charging over 50% interest and wanted a Guarantor. I could have done this myself as I did not want a Guarantor! Called Fresh Finance who are refusing to refund the charge as they are an introducer and have introduced me! I told them that it does not mention a Guarantor anywhere but they were just rude and told me I couldn't have my money back. Am going to ring back to speak to the Supervisor. Any advice?

 

I work for a company called Fresh Finance Group. We receive phone calls daily from people asking for their £49 back. I would just like to make it known that we are not the same company. We are a Mortgage Broker (regulated by the Financial Services Authority). We don't offer loans and we certainly wouldn’t be involved in this type of behavior.

 

Our website is EDIT

 

Their website is EDIT

Edited July 20, 2009 by pt2537
Commercial links removed