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    • My understanding is that they won't provide the name to me whether the investigation is Live or Closed, & I have no legal rep as I didn't have P.I. Cover on my policy, & am intending to claim using OIC.org.uk, but remain completely stuck as they 100% cannot open a claim on the portal without both the Reg. No. & Name of the other driver.  
    • thanks again ftmdave, your words are verey encouraging and i do appreciate them. i have taken about 2 hours to think of a letter to write to the ceo...i will paste it below...also how would i address a ceo? do i just put his name? or put dear sir? do you think its ok?  i would appreciate feedback/input from anybody if anything needs to be added/taken away, removed if incorrect etc. i am writing it on behalf of my friend..she is the named driver  - im the one with the blue badge and owner of the car - just for clarification. thanks in adavance to everyone.       My friend and I are both disabled and have been a victim of disability discrimination on the part of your agents.   I have been incorrectly 'charged' by your agent 'excel parking' for overstaying in your car park, but there was no overstay. The letter I recieved said the duration of stay was 15 minutes but there is a 10 minute grace period and also 5 minutes consideration time, hence there was no duration of stay of 15 minutes.   I would like to take this oppertunity to clarify what happend at your Gravesend store. We are struggling finacially due to the 'cost of living crisis' and not being able to work because we are both disabled, we was attracted to your store for the 10 items for £10 offer. I suffer dyslexia and depression and my friend who I take shopping has a mobility disability. We went to buy some shopping at your Gravesend branch of Iceland on 28th of December 2023, we entered your car park, tried to read and understand the parking signs and realised we had to pay for parking. We then realised we didnt have any change for the parking machine so went back to look for coins in the car and when we couldnt find any we left. As my friend has mobility issues it takes some time for me to help him out of the car, as you probably understand this takes more time than it would a normal able bodied person. As I suffer dyslexia I am sure you'll agree that it took me more time than a normal person to read and understand the large amount of information at the pay & display machine. After this, it took more time than an able bodied person to leave the car park especially as I have to help my friend on his crutches etc get back into the car due to his mobility disability. All this took us 15 minutes.   I was the driver of my friends car and he has a blue badge. He then received a 'notice to keeper' for a 'failure to purchase a parking tariff'. On the letter it asked to name the driver if you wasnt the driver at the time, so as he wasnt the driver he named me. I appealed the charge and told them we are disabled and explained the situation as above. The appeal was denied, and even more so was totally ignored regarding our disabilities and that we take longer than an able bodied person to access the car and read the signs and understand them. As our disabilities were ignored and disregarded for the time taken I believe this is discrimination against us. I cannot afford any unfair charges of this kind as I am severely struggling financially. I cannot work and am a carer for my disabled Son who also has a mental and mobility disability. I obviously do not have any disposable income and am in debt with my bills. So its an absolute impossibility for me to pay this incorrect charge.     After being discriminated by your agent my friend decided to contact 'iceland customer care team' on my behalf and again explained the situation and also sent photos of his disabled blue badge and proof of disability. He asked the care team to cancel the charge as ultimately its Iceland's land/property and you have the power over excel parking to cancel it. Again we was met with no mention or consideration for our disability and no direct response regarding the cancellation, all we was told was to contact excel parking. He has replied over 20 times to try to get the 'care team' to understand and cancel this but its pointless as we are just ignored every time. I believe that Ignoring our disability is discrimination which is why I am now contacting you.     I have noticed on your website that you are 'acting' to ease the 'cost of living crisis' : https://about.iceland.co.uk/2022/04/05/iceland-acts-to-ease-the-cost-of-living-crisis/   If you really are commited to helping people in this time of crisis ..and especially two struggling disabled people, can you please cancel this charge as it will only cause more damage to our mental health if you do not.  
    • I've also been in touch via the online portal to the Police's GDPR team, to request the name of the other Driver. Got this response:   Dear Mr. ---------   Our Ref: ----------   Thank you for your request which has been forwarded to the Data Protection Team for consideration.   The data you are requesting is third party, we would not give this information directly to you.   Your solicitor or legal team acting on our behalf would approach us directly with your signed (wet) consent allowing us to consider the request further.   I note the investigation is showing as ‘live’ at this time, we would not considered sharing data for suggested injury until the investigation has been closed.   If you wish to pursue a claim once the investigation has been closed please signpost your legal team to [email protected]   Kind regards   ----------------- Data Protection Assistant    
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    • Hi everyone, Apologies for bringing up the same topic regarding these individuals. I wish I had found this forum earlier, as I've seen very similar cases. However, I need your help in figuring out what to do next because we've involved our partners/resellers. I work as an IT Manager in a company outside of the UK. We acquired a license from a certified reseller (along with a support agreement) and also obtained training sessions from them. The issue arose when we needed to register two people for the training sessions, so we used an external laptop for the second user to keep up with the sessions for only a month. During this period, the laptop was solely used for the training sessions. After two weeks, my boss forwarded an email to me from Ms Vinces, stating that we are using illicit software from SolidWorks. Since this has never happened to me or anyone we know, I went into panic mode and had a meeting with her. During the meeting, we explained that we were using an external laptop solely for the training sessions and that the laptop had not been used within the company since her email. She informed us that for such cases, there are demos and special licenses (though our reseller did not mention these types of licenses when we made our initial purchase). She then mentioned that we had utilized products worth approximately €25k and presented us with two options: either pay the agreed value or acquire SolidWorks products. We expressed that the cost was too high, and our business couldn't support such expenses. I assured her that we would discuss the matter with the company board and get back to her. After the meeting, we contacted the company reseller from whom we purchased the license, explained the situation, and mentioned the use of an external laptop. They said they would speak to Maria and help mediate the situation. We hoped to significantly reduce the cost, perhaps to that of a 1-year professional license. Unfortunately, we were mistaken. The reseller mediated a value €2k less than what Maria had suggested (essentially, we would need to acquire two professional lifetime licenses and two years of support for a total of €23k). This amount is still beyond our means, but they insisted that the price was non-negotiable and wouldn't be reduced any further. The entire situation feels odd because she never provided us with addresses or other evidence (which I should have requested), and she's pressuring us to resolve the matter by the end of the month, with payment to be made through the reseller. This makes me feel as though the reseller is taking advantage of the situation to profit from it. Currently, we're trying to buy some time. We plan to meet with the reseller next week but are uncertain about how to proceed with them or whether we should respond to the mediator.
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What happens to credit record after defaults were issued more than six years ago


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Hi all just a quick query, Further to my previous posts the general opinion of those on here was for me to send a statue barred letter to a DCA who has recently contacetd me about an old debt.

 

I ve sent the letter via recorded delivery and just wondered whether the DCA had to respond either way within a set period of time?

 

If anyone can confirm either way what the process should be will be greatly appreciated

 

Thanks x

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Yep, I'm in much the same position right now, although in my case the DCA concerned have admitted verbally (and I have a recording of the call to back this up) that the debt is indeed statute barred and hece unenforcable, but that they intend to carry on writing letters chasing the payment anyway!

 

I sent a letter recorded delivery on thursday (see my thread debt managers ltd / call serve) advising that I have already submitted a complaint to the OFT following the above telephone conversation, but that I would take this complaint further if I did not receive confirmation that the matter was closed, or if I received any further letters chasing the debt.

 

The main thing I think is to keep a copy of your letter, and the proof of delivery indefinately, as it is entirely possible that they will stop chasing themselves, but then just sell the debt on again and you may end up being contacted by someone else months or even years down the line.

 

Of course if you do continue to receive threats from them, then a complaint to the OFT, their local trading standards, and maybe even a court claim for harassment may be the way to proceed, or you can just ignore their letters knowing full well that they have no enforcement options available to them...

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Thanks Riverstyx, nice to know im not only person out there with these probs lol, sounds like you've had an eventful time with the DCAs but you've come through it and given me some tips.

 

Hope everything works out ok for you x

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**UPDATE**

I posted the Satute Barred Letter via rec del and accoring to royal mail website it was signed for on Tues morning.

 

On the advice from others I sent this letter to the DCA as its almost 6 years to the date of default in the hope that they cannot prove that this debt is not statute barred.

 

In the event that its not statute barred and they are able to prove it do you think that its likely that they wil be intouch fairly quickly? Am getting anxious each morning when postie arrives, just cant seem to help it lol

 

Any thoughts on this?

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Hi Masjntt

 

Do not ever acknowledge any debt. As soon as you do the 6 year time limit will start again from the moment you do.

 

Always head letters with something like "I do no acknowledge any debt"

 

It seems to me they are trying their luck, there are lots of dodgy DCA which will purchase very old debts (very very cheaply) in the hope the debtor will acknowledge so that will give them 6 more years in which to harass you.

 

Personally I would ignore them:grin:

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It isn't easy but try not to worry. Even if isn't quite at the Statute Barred date, as long as you don't acknowledge the debt or make any payment, that date will come and then you can tell them to go away, or words to that effect. If they still try to pursue the debt after that, it's a complaint to their complaints department followed up by a complaint to the Financial Ombudsman Service. They no longer have the power to worry you - you have taken that off them taking control.

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  • 2 months later...

Hi

 

I got into debt some years back and was issued with default notices only. I understand that a default lasts six years from the date of issue.

 

Based on that info my defaults "expire - if u like" in Aug 09. Will these automatically come off my credit file or do I need to request their removal {if so how do I go about it??}

 

How will my credit rating then be interpreted for future credit applications etc?? I ve kept my head above water and am in much better control of my finances now and ideally at some point in the near future would like to try and get on the property ladder if I can, so just wondering if obtaining a mortgage in the future is going to be possible I guess x

 

Thanks x

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Cheers dpick - based on your experience then I assume they automatically come off your file after the six year period, just wonder if it will still affect credit score for the future once its off my file??

 

Thanks x

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  • 3 weeks later...

Hello be aware that I believe only satisfied defaults are dropped off after 6 years. I have had a couple going back further but because of an payment arrangement they are still on my file. Also I noticed that when the debt is passed on to other debt collection companies, they try to keep the default on your record too.

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Hello be aware that I believe only satisfied defaults are dropped off after 6 years. I have had a couple going back further but because of an payment arrangement they are still on my file. Also I noticed that when the debt is passed on to other debt collection companies, they try to keep the default on your record too.

 

Certainly not the case with mine....all five dropped off...I was defaulted over 8 years ago and had been paying them off until I found this site;)

 

I am however going to check them again to see that none have reappeared out of spite if you know what I mean;)

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  • 1 year later...

I had 3 defaults in 2002 on debts which I have continued to pay by way of informal temporary arrangement. I am still actually paying them now and they were already removed from my credit files when I first whecked them in 2008. The 3 debts are with 2 DCAs and one original lender and all 3 do not now appear in any shape or form on my credit file so I believe now that there must be some reason that after 6 years the default drops off the credit file and so too does any mention of the account. It is too co-incidental for all three to just happen to not file any markers on my credit files. I presume that if the default has to be removed after 6 years then the account cannot be showing because it would continue to show the default.

 

Anyways many thanks for the advice,

 

regards

 

M

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I have posted this on another debt forum as I could not seem to get a clear answer. I had 3 defaults on 3 debts in 2002. I have from that day to this continued to pay reduced amounts on temporary informal arrangements. They are reviewed every 6 to 12 months. I started checking my credit files about 18 months ago and I was surprised to find no mention of the original defaults or even the ongoing payment arrangements. My credit files/scores are excellent.

 

I have now had it from the horses mouth so to speak, ( a consumer education manager from Experian). All DEFAULTS without exception are removed from credit files after 6 years. If they do not drop off then make sure you demand this from the CRA. It is your right. No exceptions. Removal is the rule even if you have never paid a penny or like me you are still paying on an arrangement. The creditor can put any accurate information on your file within the 6 years from date of default. After 6 years from date of default he can not put any information concerning that debt on your file. Nor can he default you again, nor can anyone else default you for the same debt. Once 6 years has passed from the default date then all information relating to that debt has to be removed whether paid off or not. If the debt is not statute barred then the creditor can still pursue you but he cannot report to the CRA.

 

Hope this is helpful,

 

regards;)

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  • 1 year later...

Hi,

 

Can someone pls help me or give me answer.

 

I had 4 defaults on my credit history I am paying my debs but I still have some.

Is it worth to pay it? I am not going to get any loan or mortgage for 6 years, after 6 years it is going to disappear or will be removed so is it worth to keep paying money?

 

thanks

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  • 6 months later...
Hello be aware that I believe only satisfied defaults are dropped off after 6 years. I have had a couple going back further but because of an payment arrangement they are still on my file. Also I noticed that when the debt is passed on to other debt collection companies, they try to keep the default on your record too.

 

Just came across this post as a similar thing has happened to me, I paid off a credit card in May 2007 yet I still see the debt history as far back as 2004 - sadly there is a 'late payment' in Jan 2005 which was so long ago I can't for the life of me think why it happened! Surely this is unfair?!

BANKING

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NatWest - £2853 - Successful Claim

Barclaycard - £663 - Successful Claim

Barclaycard PPI - £360 - Successful Claim

 

RETAIL

Lastminute.com - £190 - Successful Claim

Benson For Beds - £49 - Successful Claim

Santander - £420 - Successful claim to have iMac repaired under Section 75 Consumer Credit Act (Retailer went bust)

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Hi, Information regarding accounts stays on your credit file for 6 years. Searches stay on for 12 months and are normally then deleted. I would ask the cra to remove any references older than 6 years. The Information Commissioner's Office has decided that 6 years is about long enough for any references, good or bad.

 

What happens with defaults is also subject to 6 years, (not to be confused with Statute Barred 6 years, that's a different matter). When a default is issued it is entered on the credit file. Exactly 6 years after the date of issue of default must be removed from the credit file, and so too must any reference to that credit account. If it is not you should request it's removal and any reference to the debt by the credit ref agency. They will do it. They will contact the creditor and it will be removed. This is the case whether the debt has been paid off in full, partially paid formally or informally or even if nothing has been paid at all, since default. The reason for this is that, lets say Mr A got a default 6 years ago today and paid nothing since default for whatever reason, then his default would be removed today and there would be absolutely no reference to that defaulted debt. It disappears off his file completely. Mr B gets a default 6 years ago today and struggles but manages to pay something every month on an informal arrangement, then even though he might still be making payments his default and payment records for that debt are removed, completely. Otherwise the payer would be at a disadvantage to the non-payer and that (according to the ICO) would be unfair.

 

I was defaulted on a number of debts in 2002 and I have been paying informal but increasing monthly amounts over the last 10 years and there are now no references to any of those debts on my credit files even though I have just won a stay on a county court claim when one of the debts was assigned from Eegg to Bcard then to Arrrooww brncartr. They wanted more and more and threatened all kinds finally starting a county court claim. They have not been able to produce a CCA or any other evidence so its a stalemate at the moment even though I have stopped paying. But as much as they would like to, and have threatened to, they cannot put any information relating to that debt on my cra files. Fact.

 

An example of this was in 2002 I suffered ill health and fell behind with payments to, among others, Barclaycardd. There was PPI on the card and I tried to claim to help with the payments but of course they didn't cover my illness. (will be putting a PPI claim in this week). Anyways, I managed to get the debt written off and then to my surprise in 2009 when I started checking my cr files there was a missed payments record being updated every month by Bcard. I complained to Equifax and they sorted it out within a month. No mention since.

 

Anyways, if you have debt with missed or late payments then those records will exist for 6 years. As you move on a month then a month drops off. If you are defaulted then all references to the default and associated debt must be removed after 6 years from date of default.

 

Hope this helps,

 

regards

M.

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Thanks M, I am going to call Experian today and ask them why they are keeping 8 year old Barclaycard credit account records when they shouldn't be holding anything past 6 years! Will post their reply later.

 

B

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Halifax PPI - £380 - successful claim

NatWest - £2853 - Successful Claim

Barclaycard - £663 - Successful Claim

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Lastminute.com - £190 - Successful Claim

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Just got off the phone with Experian and they informed me that the information for closed/paid off accounts will remain visible for 6 years from the date that the account was closed (in My case May 2007). So that means my credit files will only completely dissappear next year May 2013 - they wont drop off gradually, but all in one go apparently. Somy credit records from Barclaycard in 2004 that are still visible to lenders will REMAIN visible to lenders for another year at least - meaning that my credit report files will actually be visible for 9 years.

This is unbelievable.

BANKING

Halifax - £428.43 - successful claim

Halifax PPI - £380 - successful claim

NatWest - £2853 - Successful Claim

Barclaycard - £663 - Successful Claim

Barclaycard PPI - £360 - Successful Claim

 

RETAIL

Lastminute.com - £190 - Successful Claim

Benson For Beds - £49 - Successful Claim

Santander - £420 - Successful claim to have iMac repaired under Section 75 Consumer Credit Act (Retailer went bust)

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Well I would certainly pursue the matter of the recording of the 2004 Barclaycard account. As long as there has been a default or the account is closed then the ICO sees no reason to keep it on longer than 6 years. This doesnt apply to accounts still running of course. I would complain to both the CRA and Original creditor and challenge both as to why a record from 2004 needs to still be visible to others today.

 

M,

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