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    • My understanding is that they won't provide the name to me whether the investigation is Live or Closed, & I have no legal rep as I didn't have P.I. Cover on my policy, & am intending to claim using OIC.org.uk, but remain completely stuck as they 100% cannot open a claim on the portal without both the Reg. No. & Name of the other driver.  
    • thanks again ftmdave, your words are verey encouraging and i do appreciate them. i have taken about 2 hours to think of a letter to write to the ceo...i will paste it below...also how would i address a ceo? do i just put his name? or put dear sir? do you think its ok?  i would appreciate feedback/input from anybody if anything needs to be added/taken away, removed if incorrect etc. i am writing it on behalf of my friend..she is the named driver  - im the one with the blue badge and owner of the car - just for clarification. thanks in adavance to everyone.       My friend and I are both disabled and have been a victim of disability discrimination on the part of your agents.   I have been incorrectly 'charged' by your agent 'excel parking' for overstaying in your car park, but there was no overstay. The letter I recieved said the duration of stay was 15 minutes but there is a 10 minute grace period and also 5 minutes consideration time, hence there was no duration of stay of 15 minutes.   I would like to take this oppertunity to clarify what happend at your Gravesend store. We are struggling finacially due to the 'cost of living crisis' and not being able to work because we are both disabled, we was attracted to your store for the 10 items for £10 offer. I suffer dyslexia and depression and my friend who I take shopping has a mobility disability. We went to buy some shopping at your Gravesend branch of Iceland on 28th of December 2023, we entered your car park, tried to read and understand the parking signs and realised we had to pay for parking. We then realised we didnt have any change for the parking machine so went back to look for coins in the car and when we couldnt find any we left. As my friend has mobility issues it takes some time for me to help him out of the car, as you probably understand this takes more time than it would a normal able bodied person. As I suffer dyslexia I am sure you'll agree that it took me more time than a normal person to read and understand the large amount of information at the pay & display machine. After this, it took more time than an able bodied person to leave the car park especially as I have to help my friend on his crutches etc get back into the car due to his mobility disability. All this took us 15 minutes.   I was the driver of my friends car and he has a blue badge. He then received a 'notice to keeper' for a 'failure to purchase a parking tariff'. On the letter it asked to name the driver if you wasnt the driver at the time, so as he wasnt the driver he named me. I appealed the charge and told them we are disabled and explained the situation as above. The appeal was denied, and even more so was totally ignored regarding our disabilities and that we take longer than an able bodied person to access the car and read the signs and understand them. As our disabilities were ignored and disregarded for the time taken I believe this is discrimination against us. I cannot afford any unfair charges of this kind as I am severely struggling financially. I cannot work and am a carer for my disabled Son who also has a mental and mobility disability. I obviously do not have any disposable income and am in debt with my bills. So its an absolute impossibility for me to pay this incorrect charge.     After being discriminated by your agent my friend decided to contact 'iceland customer care team' on my behalf and again explained the situation and also sent photos of his disabled blue badge and proof of disability. He asked the care team to cancel the charge as ultimately its Iceland's land/property and you have the power over excel parking to cancel it. Again we was met with no mention or consideration for our disability and no direct response regarding the cancellation, all we was told was to contact excel parking. He has replied over 20 times to try to get the 'care team' to understand and cancel this but its pointless as we are just ignored every time. I believe that Ignoring our disability is discrimination which is why I am now contacting you.     I have noticed on your website that you are 'acting' to ease the 'cost of living crisis' : https://about.iceland.co.uk/2022/04/05/iceland-acts-to-ease-the-cost-of-living-crisis/   If you really are commited to helping people in this time of crisis ..and especially two struggling disabled people, can you please cancel this charge as it will only cause more damage to our mental health if you do not.  
    • I've also been in touch via the online portal to the Police's GDPR team, to request the name of the other Driver. Got this response:   Dear Mr. ---------   Our Ref: ----------   Thank you for your request which has been forwarded to the Data Protection Team for consideration.   The data you are requesting is third party, we would not give this information directly to you.   Your solicitor or legal team acting on our behalf would approach us directly with your signed (wet) consent allowing us to consider the request further.   I note the investigation is showing as ‘live’ at this time, we would not considered sharing data for suggested injury until the investigation has been closed.   If you wish to pursue a claim once the investigation has been closed please signpost your legal team to [email protected]   Kind regards   ----------------- Data Protection Assistant    
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    • Hi everyone, Apologies for bringing up the same topic regarding these individuals. I wish I had found this forum earlier, as I've seen very similar cases. However, I need your help in figuring out what to do next because we've involved our partners/resellers. I work as an IT Manager in a company outside of the UK. We acquired a license from a certified reseller (along with a support agreement) and also obtained training sessions from them. The issue arose when we needed to register two people for the training sessions, so we used an external laptop for the second user to keep up with the sessions for only a month. During this period, the laptop was solely used for the training sessions. After two weeks, my boss forwarded an email to me from Ms Vinces, stating that we are using illicit software from SolidWorks. Since this has never happened to me or anyone we know, I went into panic mode and had a meeting with her. During the meeting, we explained that we were using an external laptop solely for the training sessions and that the laptop had not been used within the company since her email. She informed us that for such cases, there are demos and special licenses (though our reseller did not mention these types of licenses when we made our initial purchase). She then mentioned that we had utilized products worth approximately €25k and presented us with two options: either pay the agreed value or acquire SolidWorks products. We expressed that the cost was too high, and our business couldn't support such expenses. I assured her that we would discuss the matter with the company board and get back to her. After the meeting, we contacted the company reseller from whom we purchased the license, explained the situation, and mentioned the use of an external laptop. They said they would speak to Maria and help mediate the situation. We hoped to significantly reduce the cost, perhaps to that of a 1-year professional license. Unfortunately, we were mistaken. The reseller mediated a value €2k less than what Maria had suggested (essentially, we would need to acquire two professional lifetime licenses and two years of support for a total of €23k). This amount is still beyond our means, but they insisted that the price was non-negotiable and wouldn't be reduced any further. The entire situation feels odd because she never provided us with addresses or other evidence (which I should have requested), and she's pressuring us to resolve the matter by the end of the month, with payment to be made through the reseller. This makes me feel as though the reseller is taking advantage of the situation to profit from it. Currently, we're trying to buy some time. We plan to meet with the reseller next week but are uncertain about how to proceed with them or whether we should respond to the mediator.
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Tenancy ended, deposit was not in TDS, what to do?


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Esio, don't be so silly. It's not offensive at all.

 

My objection was not to your information. It was to how you presented it. Pages of debate and then when you hear something that might affect the case you start advising him to drop it. By all means highlight new info but but pretend you know what you don't know.

 

The subsequent special pleading must have been for your own sake.

 

Planner, it does seem to be the case that landlords and tenants are still referred to as such after the contract has ended, and Pickle becomes a relevant person if not a tenant. I think that, like with many aspects of litigation, the defence may want to try absolutely everything before conceeding defeat.

 

Esio, when is this case?

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Esio,

 

I think your off course here. As Planner points out the HA 2004 says;

 

"Where a tenancy deposit has been paid in connection with a shorthold tenancy, the tenant or any relevant person (as defined by section 213(10)) may make an application to a county court on the grounds—"

 

and s213(10) reads;

 

"“relevant person” means any person who, in accordance with arrangements made with the tenant, paid the deposit on behalf of the tenant"

 

Therefore even though I may no longer be a tenant I am still the person who paid the deposit on behalf of the tenant, therefore I still qualify as a "relevant person".

 

In my situation I only found out about TDS's when I was looking for a method of resolving a dispute about some deposit deductions. I'm sure I'm not alone in my method of discovery of TDS's, and I'm willing to bet that it is in the spirit of the law that tenants and ex-tenants should have this protection.

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Bit of an update on my case. The landlord filed his defense which boils down to him claiming that I was not part of an assured short term tenancy for two reasons;

 

1) No agreement was signed and it was an informal arangement.

2) The tenancy wouldn't be covered because only tenancies over six months are covered.

 

As I understand things this won't hold up for two reasons;

 

1) I don't know the LL, we negociated terms via Email, and he said we should sign a tenancy agreement (yes, I have this email and will be sending it to the court).

 

2) Anything starting after 28th Feb 1997 is an assured short term tenancy unless otherwise stated. The fact that our tenancy was for a minimum of two months is not relevant.

 

Does anyone here know anything that could cause me problems?

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The state of things as I understand it is as follows;

 

The term Assured Shorthold Tenancies (ASTs) was defined in the Housing Act 1988, but in it's original form your LL had to give you a notice that the tenancy was an AST for it to be an AST.

 

The Housing Act of 1996 modified the 1988 act to say that when relevant section of the 1996 act came into force (which was on the 28th of Feb 1997) the default type of tenancy was an AST, but the tenancy contract could override this by saying your tenancy wasn't. There are also several exclusions whereby a tenancy can't be an AST.

 

In most cases where you're paying a market rate in rent to a private landlord for your home your most likely to be in an AST, but not ALL tenancies are covered because S212(2) says a TDS is a scheme which;

 

"(a)is made for the purpose of safeguarding tenancy deposits paid in connection with shorthold tenancies and facilitating the resolution of disputes arising in connection with such deposits..."

 

and S212(8) makes it clear that it only covers ASTs by defining a shorthold tenancy;

 

"“shorthold tenancy” means an assured shorthold tenancy within the meaning of Chapter 2 of Part 1 of the Housing Act 1988 (c. 50)"

 

If you want more information have a look at the guides from shelter and the CAB at;

Shelter: Assured shorthold tenancies

Private sector tenancies

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And if you look at the TDS sticky at the top of the page Joa has posted the case details of an actual win, Joa could you post them in the main forum (I dont want to take your glory!!!). Absolutley excellent victory and a good piece of detective work Joa.

 

Joa, I know youve done loads but any chance of finding out if the N1 or N208 route was followed?

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Of course I will ask about N1/N208 and post as soon as pos. I am away from the office till 18th April so this will my earliest chance to enquire about this.

And the glory is not mine at all- it's guys from Gloucestershire Shelter advice centre.

[sIGPIC][/sIGPIC]

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This is excellent news, and is certainly very useful to me.

 

However, and I might well be wrong on this (I'm no expert!), my understanding is that judgements made in county court do not create case law or set a legal precedent, that can only happen in high court. It is still a very persuasive result though, especially as the LL has since protected the deposit, and even that didn't sway it in his favour.

 

I don't like the sound of the last para though - where it says the judge expressed concern, "goes against the grain" etc.

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This is excellent news, and is certainly very useful to me.

 

However, and I might well be wrong on this (I'm no expert!), my understanding is that judgements made in county court do not create case law or set a legal precedent, that can only happen in high court. It is still a very persuasive result though, especially as the LL has since protected the deposit, and even that didn't sway it in his favour.

 

I don't like the sound of the last para though - where it says the judge expressed concern, "goes against the grain" etc.

 

Of course you're right, it does not set case law.

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...And here's some setails of another recent win - good luck everyone fighting rogue landlords!!

TENANCY DEPOSIT CASE (S213 HA 2004)

Stankova v. Glassonbury 10th March 2008, Gloucester County Court

The claimant Ms Stankova is from Bulgaria and took a private tenancy with Mr Glassonbury on 1.8.07. She was a joint tenant with her daughter and another tenant (unknown to her before start of tenancy).

The tenants jointly paid a deposit of £600 in order to move in. The landlord did not notify any of the tenants that he had deposited the money in any of the statutory Schemes at any time.

There were various problems with the landlord and he served notice on 2.10.07. The notice was defective. The third tenant moved out of property shortly afterwards and the three tenants made arrangements about how the deposit would be dealt with on its return.

On 28.10.07 the landlord entered the property and removed a carpet and the fireplace from the lounge making it unusable and also pulled the extractor fan out of kitchen leaving a hole in roof. The Council dealt with the harassment. The landlord promptly served a further notice November 2007 under s21 which was on the face of it a valid notice.

Ms Stankova moved out in Feb 2008. She made a claim under the Housing Act 2004 against the landlord for his failure to notify her within 14 days of how he would deal with the deposit and which scheme he was using.

The landlord submitted various arguments against the claim; that the tenant owed some rent arrears, that he had now placed the deposit in a scheme and that there was damage at the property for which he would wish to withhold some or all of the deposit.

At the hearing of the matter District Judge Singleton ordered the landlord to pay £1800 +£75 costs in respect of three times the deposit plus the court fee.

In awarding the monies, the judge accepted the tenant’s argument that the award was a strict liability penalty, and that consequently there was no provision for counterclaim for outstanding rent arrears or other arguments about the return or retention of the deposit on the basis that a statutory scheme included arbitration for disputed about returning or retaining deposit monies.

Comment: In giving his decision the judge expressed concern that ‘it goes against the grain’ and advised the landlord to take legal advice as to whether he could delay the 14 days in which he must pay the claimant.

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I've just pointed out in another thread (http://www.consumeractiongroup.co.uk/forum/residential-commercial-lettings/138758-tenancy-deposit-case-section.html#post1475818) that HM Court Service has no listing for a "Gloucester County Court".

 

Can you verify with your source the name of the court that the judgement was issued in.

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I'm preparing my bundle to send Special Delivery to the agent and the court today.

Included is

Part 6 Chapter 4 of the housing act

Copy of Tenancy Agreement

Copy of Letters received from TDS (still not had a reply from the last one)

Is there anything else I should send.

 

I looked at the information from the student union, the bit about interest was interesting.

 

You also need to calculate the amount owed up to the date you issue your claim in the court.
Do this by multiplying the days from the date the deposit should have been paid into the scheme (or the date
the prescribed information should have been given
) up to the date you pay the court fee and "issue" the claim in court.
My Highlight.

 

I calculated interest from the date I should have received my deposit back. Is there a way of altering this, as one is a lot more than the other.

 

 

"

 

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Personally I've not gone down the route mentioned by the Students Union in my case.

 

The reason being that the HA2004 only states that you should get your deposit back plus the three times penalty, it makes no mention of claiming interest.

 

The thing I'm bearing in mind is that the 3x penalty will more than cover the interest you would have seen on the money, so it's better to be fair than going for every possible penny.

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Think you should be aware of this second case, which relates to yours very well. Its unfortunate but the judge specifically said she is unsure if her ruling is correct. Obviously dont include this in your court bundle but be aware of it.

 

An unfortunate outcome posted on the landlord zone forums, and one imho, that should be challanged;

 

Well I can put this case to bed now, the hearing was this afternoon and this is what happened and what can be inferred from the judges comments.

 

The summarise - my situation was that I paid a deposit in April 06, for a 12 month AST. Then signed a new 12 month AST in April 07 for 12 months. The deposit was continued to be held against the new tenancy. The LL didn't protect it, but subsequently did on receipt of the court papers with mydeposits.co.uk (an insurance based scheme). I used N208 based on Planner's wording.

 

The judge made the following comments:

 

1. As it was a part 8 claim, a letter before action would not have made any difference as it's an absolute matter and no room for negotiation (in response to defendant's complaint about no LBA).

 

2. The fact that the LL had subsequently protected the deposit made no difference to the case. It would still lead to judgement for either return or protection + x3 penalty.

 

3. It was an absolute matter, with no case for morals or discretion on a penalty, it was all or nothing.

 

 

HOWEVER!

 

I lost the case frown.gif

 

The Housing Act 2004 says that a deposit falls under the new legislation if it is paid and received after April 6th 2007. The judge said that she had to consider whether the fact that the deposit was already in the defendant's possession and that it was agreed it would be a new deposit for the new 12 month AST, it was not in the traditional sense paid by me and received by the LL. She ruled that the deposit was paid by me and received by the LL in April 2006, hence the deposit had to requirement for protection. She said that that was her personal interpretation of paid and received and that the HA 2004 was not detailed as to the definition of both. She said that she may be wrong but without the guidance of a higher court ruling and with regret that that was her stance.

 

So that is that - a big surprise to me. I didn't really ever question this point as from the online research and relevant leaflets etc from various sources that the vast concensus was that it didn't apply to renewals or periodics but it would apply for new ASTs where a deposit was continued to be held.

 

I put forward about as many arguments as I could but was getting nowhere. I feel that appealing at this point would not get me any further. So I live with the knowledge that issuing the court papers when I did and then getting my Section 21 shortly after, forced me to find and move into a beautiful new flat which would now be on the market for £200 more per month so I've made back my court fee already... my way of justifying the loss.

 

This should be of great help to those who signed and paid after April 2007, whose LL protected the deposit outside of the 14 days. On this point the judge agreed that the ruling would be absolutely clear and it was purely the 'paid and received' point on which I failed.

 

Make of that what you will and thank you all for your assistance with making my case. It was an interesting process and I learnt a lot, as a tenant and as a landlord!

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Oh bugger, what a shame. This was something i considered early on, as I read on one of the sites that would be the case.

I still think it is worth fighting my case, especially as I am able to get a fee remission.

I will have to read well and see if there is anything I can use against this point.

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I disagree. Having been to court for other matters, it is expected that interest will be claimed on any money owed.

 

Pickle, if it were a debt then I would agree, but what we are talking about here is a statutory penalty which is clearly defined by the act thus;

 

"...order the person who appears to the court to be holding the deposit to repay it to the applicant..."

 

and

 

"...order the landlord to pay to the applicant a sum of money equal to three times the amount of the deposit..."

 

So in my view I see it as an application for a fixed fee as opposed to an application for monies owed.

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RAR, I see what you mean.

 

Planner. Thanks to Landlordzone I now have a copy of the parliament publications where they discuss the implementation for the scheme and how it will apply to tenancy's renewed after April 07. Also some printouts from the various schemes saying the same things and from ARLA. I hope this will help if it should come to that.

 

I will include all of these in my bundle so that I can use them in court.

 

The documents have to be received by tomorrow, I am sending by Special delivery today, but I haven't received anything from the defendant yet!!

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