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    • Hi, I've been reading the invaluable advice on this forum and reading about the problems with Evri and lost delivery of items.  From what I gather the initial steps after having exhausted every's own lost item claim process is to draft a Letter of Claim, I think it is called and to register with the government Money Claims.  I have got a login for Money Claims and have made an initial stab at the letter but I'm not certain I have got it right. Am I right to assume that having exhausted Evri customer service's claims process and having received the denial of any compensation because the laptop I was sending is on the non-compensatory list that my next step would be to send the Letter of Claim to them? Let me provide some basic details which I hopefully have addressed in the letter. I purchased a laptop through Amazon.co.uk which a business in Belfast sold refurbished laptops through.  They had a 30 day money back guarantee for a full refund if you have any issues with the laptop.  I have the invoice from Amazon showing the purchase.  On 27 April, 2024 before the end of the 30 day period I used their ParcelShop (inside a Tesco) to send the laptop back and have the tracking reference mentioned in the letter.  As mentioned in the letter there was they advised they could not give me or sell me any insurance because laptops are on the non-compensatory list so I just paid the normal delivery cost.  It was scanned as leaving the ParcelShop on 29 April and the tracking has been like that ever since.  After a 28 working day Evri claim process they gave the expected response that they could not provide any compensation and simply could not proceed with my claim. I was hoping to get some advice on whether I go ahead now and email this to Customer Services straightaway and should I send a hard-copy to the Evri address as well?  Or are there any steps I have missed out on first?  I believe 14 days is the reasonable period of time for them to respond so if I were to send it tomorrow, for example 12 June then I should expect a reply by 26 June, is that correct and fair?  And assuming they don't reply with a full refund then I would then go down the government Money Claims site to proceed with that? Sorry for all the questions, I want to make sure I go about it properly.  I'll continue to read through other cases on here so I can get an even better handle on the process. I attached a LOC, happy for any edits or updates that will make it even better. Thanks so much for anyone's help! Regards, Matt Evri letter of claim.docx
    • The date was 3 June. Get on MCOL now. The legal principle is that, even if you defence is late, if the other party hasn't requested judgement, then your defence takes priority and is accepted. You might be in time. When I say now I mean now.  Recently we had someone who was nine days' late and this was pointed out to them at 5:30pm.  They faffed around till 11pm.  When they went on MCOl they saw that judgement had been entered at 7pm. Every minute is vital. File the below standard defence if you still can - 1.  The Defendant is the recorded keeper of [motor vehicle]. 2.  It is denied that the Defendant entered into a contract with the Claimant. 3.  As held by the Upper Tax Tribunal in Vehicle Control Services Limited v HMRC [2012] UKUT 129 (TCC), any contract requires offer and acceptance.  The Claimant was simply contracted by the landowner to provide car-park management services and is not capable of entering into a contract with the Defendant on its own account, as the car park is owned by and the terms of entry set by the landowner.  Accordingly, it is denied that the Claimant has authority to bring this claim.    4.  In any case it is denied that the Defendant broke the terms of a contract with the Claimant. 5.  The Claimant is attempting double recovery by adding an additional sum not included in the original offer.  6.  The Particulars of Claim is denied in its entirety.  It is denied that the Claimant is entitled to the relief claimed or any relief at all.
    • Hi friends,  I’m a bit worried I may have got confused with timings here. I thought I had 33 days from my acknowledgment to submit a defence but the date added above says 3/6/24.   have I missed the date?   if so how can I apply for an exception due to my disability and problems with deadlines and dates etc (ADHD)?   what should I submit as a defence?   I’ve had no reply from BW so far    just been back on MCOL and it says 28 days from service if I completed an acknowledgment of service so does that mean 28 days from that of acknowledgement (I.e. 16/5) which would make deadline for defence 14/6?   Thanks! Panicking here.
    • Normally we don't advise playing your cards early in a snotty letter, but as you have appealed we might as well use what you wrote in the appeal against them. There is no rush, you have until 6 July to get it to them.  See what the other regulars think too. How about something like this? -   Dear Rachael & Sean, cheers for your Letter of Claim.  I rolled around on the floor in laughter at the idea you'd actually thought I'd take such tripe seriously and would cough up! As usual you'll have been too bone idle to do any due diligence.  Had you done so you would have seen that I appealed to your client.  Indeed the driver on the day is a textbook example of having done exactly what you should do when you do not wish to be bound by the T&Cs in a private car park. Of course none of that mattered to the spivs you represent but do you really want to put such a useless case in front of a judge? To be fair, your clients are very useful members of the human race - as comedians.  How I loved the page turner of their antics at The Citrus Building in Bournemouth.  It was chuckle after chuckle reading about them, letter after letter, month after month, insisting they were legally in the right, even through someone who had done just the first day of a GCSE law course could have told them they weren't.  Until the denouement - BOOM - an absolute hammering in court.  In fact - SLAM, BANG - managing to lose twice against the same motorist for the same car park in front of two different judges. Your client can either drop their foolishness now or get yet another tolchocking* in court where I will go for an unreasonable costs order under CPR 27.14(2)(g) and spend the dosh on a nice summer holiday, while every day laughing at your clients' expense. I look forward to your deafening silence. COPIED TO COUNTRYWIDE PARKING MANAGEMENT LTD   *  This word is used under licence from Brassnecked
    • Well yes, ... and the tax dodgers ... Trump May Owe $100 Million From Double-Dip Tax Breaks, Audit Shows A previously unknown focus of an I.R.S. audit is a dubious accounting maneuver that effectively meant taking the same write-offs twice on a Chicago skyscraper. nytimes.com WWW.NYTIMES.COM  
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

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Tenancy ended, deposit was not in TDS, what to do?


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Esio, don't be so silly. It's not offensive at all.

 

My objection was not to your information. It was to how you presented it. Pages of debate and then when you hear something that might affect the case you start advising him to drop it. By all means highlight new info but but pretend you know what you don't know.

 

The subsequent special pleading must have been for your own sake.

 

Planner, it does seem to be the case that landlords and tenants are still referred to as such after the contract has ended, and Pickle becomes a relevant person if not a tenant. I think that, like with many aspects of litigation, the defence may want to try absolutely everything before conceeding defeat.

 

Esio, when is this case?

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Esio,

 

I think your off course here. As Planner points out the HA 2004 says;

 

"Where a tenancy deposit has been paid in connection with a shorthold tenancy, the tenant or any relevant person (as defined by section 213(10)) may make an application to a county court on the grounds—"

 

and s213(10) reads;

 

"“relevant person” means any person who, in accordance with arrangements made with the tenant, paid the deposit on behalf of the tenant"

 

Therefore even though I may no longer be a tenant I am still the person who paid the deposit on behalf of the tenant, therefore I still qualify as a "relevant person".

 

In my situation I only found out about TDS's when I was looking for a method of resolving a dispute about some deposit deductions. I'm sure I'm not alone in my method of discovery of TDS's, and I'm willing to bet that it is in the spirit of the law that tenants and ex-tenants should have this protection.

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Bit of an update on my case. The landlord filed his defense which boils down to him claiming that I was not part of an assured short term tenancy for two reasons;

 

1) No agreement was signed and it was an informal arangement.

2) The tenancy wouldn't be covered because only tenancies over six months are covered.

 

As I understand things this won't hold up for two reasons;

 

1) I don't know the LL, we negociated terms via Email, and he said we should sign a tenancy agreement (yes, I have this email and will be sending it to the court).

 

2) Anything starting after 28th Feb 1997 is an assured short term tenancy unless otherwise stated. The fact that our tenancy was for a minimum of two months is not relevant.

 

Does anyone here know anything that could cause me problems?

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The state of things as I understand it is as follows;

 

The term Assured Shorthold Tenancies (ASTs) was defined in the Housing Act 1988, but in it's original form your LL had to give you a notice that the tenancy was an AST for it to be an AST.

 

The Housing Act of 1996 modified the 1988 act to say that when relevant section of the 1996 act came into force (which was on the 28th of Feb 1997) the default type of tenancy was an AST, but the tenancy contract could override this by saying your tenancy wasn't. There are also several exclusions whereby a tenancy can't be an AST.

 

In most cases where you're paying a market rate in rent to a private landlord for your home your most likely to be in an AST, but not ALL tenancies are covered because S212(2) says a TDS is a scheme which;

 

"(a)is made for the purpose of safeguarding tenancy deposits paid in connection with shorthold tenancies and facilitating the resolution of disputes arising in connection with such deposits..."

 

and S212(8) makes it clear that it only covers ASTs by defining a shorthold tenancy;

 

"“shorthold tenancy” means an assured shorthold tenancy within the meaning of Chapter 2 of Part 1 of the Housing Act 1988 (c. 50)"

 

If you want more information have a look at the guides from shelter and the CAB at;

Shelter: Assured shorthold tenancies

Private sector tenancies

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And if you look at the TDS sticky at the top of the page Joa has posted the case details of an actual win, Joa could you post them in the main forum (I dont want to take your glory!!!). Absolutley excellent victory and a good piece of detective work Joa.

 

Joa, I know youve done loads but any chance of finding out if the N1 or N208 route was followed?

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Of course I will ask about N1/N208 and post as soon as pos. I am away from the office till 18th April so this will my earliest chance to enquire about this.

And the glory is not mine at all- it's guys from Gloucestershire Shelter advice centre.

[sIGPIC][/sIGPIC]

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This is excellent news, and is certainly very useful to me.

 

However, and I might well be wrong on this (I'm no expert!), my understanding is that judgements made in county court do not create case law or set a legal precedent, that can only happen in high court. It is still a very persuasive result though, especially as the LL has since protected the deposit, and even that didn't sway it in his favour.

 

I don't like the sound of the last para though - where it says the judge expressed concern, "goes against the grain" etc.

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This is excellent news, and is certainly very useful to me.

 

However, and I might well be wrong on this (I'm no expert!), my understanding is that judgements made in county court do not create case law or set a legal precedent, that can only happen in high court. It is still a very persuasive result though, especially as the LL has since protected the deposit, and even that didn't sway it in his favour.

 

I don't like the sound of the last para though - where it says the judge expressed concern, "goes against the grain" etc.

 

Of course you're right, it does not set case law.

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...And here's some setails of another recent win - good luck everyone fighting rogue landlords!!

TENANCY DEPOSIT CASE (S213 HA 2004)

Stankova v. Glassonbury 10th March 2008, Gloucester County Court

The claimant Ms Stankova is from Bulgaria and took a private tenancy with Mr Glassonbury on 1.8.07. She was a joint tenant with her daughter and another tenant (unknown to her before start of tenancy).

The tenants jointly paid a deposit of £600 in order to move in. The landlord did not notify any of the tenants that he had deposited the money in any of the statutory Schemes at any time.

There were various problems with the landlord and he served notice on 2.10.07. The notice was defective. The third tenant moved out of property shortly afterwards and the three tenants made arrangements about how the deposit would be dealt with on its return.

On 28.10.07 the landlord entered the property and removed a carpet and the fireplace from the lounge making it unusable and also pulled the extractor fan out of kitchen leaving a hole in roof. The Council dealt with the harassment. The landlord promptly served a further notice November 2007 under s21 which was on the face of it a valid notice.

Ms Stankova moved out in Feb 2008. She made a claim under the Housing Act 2004 against the landlord for his failure to notify her within 14 days of how he would deal with the deposit and which scheme he was using.

The landlord submitted various arguments against the claim; that the tenant owed some rent arrears, that he had now placed the deposit in a scheme and that there was damage at the property for which he would wish to withhold some or all of the deposit.

At the hearing of the matter District Judge Singleton ordered the landlord to pay £1800 +£75 costs in respect of three times the deposit plus the court fee.

In awarding the monies, the judge accepted the tenant’s argument that the award was a strict liability penalty, and that consequently there was no provision for counterclaim for outstanding rent arrears or other arguments about the return or retention of the deposit on the basis that a statutory scheme included arbitration for disputed about returning or retaining deposit monies.

Comment: In giving his decision the judge expressed concern that ‘it goes against the grain’ and advised the landlord to take legal advice as to whether he could delay the 14 days in which he must pay the claimant.

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I've just pointed out in another thread (http://www.consumeractiongroup.co.uk/forum/residential-commercial-lettings/138758-tenancy-deposit-case-section.html#post1475818) that HM Court Service has no listing for a "Gloucester County Court".

 

Can you verify with your source the name of the court that the judgement was issued in.

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I'm preparing my bundle to send Special Delivery to the agent and the court today.

Included is

Part 6 Chapter 4 of the housing act

Copy of Tenancy Agreement

Copy of Letters received from TDS (still not had a reply from the last one)

Is there anything else I should send.

 

I looked at the information from the student union, the bit about interest was interesting.

 

You also need to calculate the amount owed up to the date you issue your claim in the court.
Do this by multiplying the days from the date the deposit should have been paid into the scheme (or the date
the prescribed information should have been given
) up to the date you pay the court fee and "issue" the claim in court.
My Highlight.

 

I calculated interest from the date I should have received my deposit back. Is there a way of altering this, as one is a lot more than the other.

 

 

"

 

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Personally I've not gone down the route mentioned by the Students Union in my case.

 

The reason being that the HA2004 only states that you should get your deposit back plus the three times penalty, it makes no mention of claiming interest.

 

The thing I'm bearing in mind is that the 3x penalty will more than cover the interest you would have seen on the money, so it's better to be fair than going for every possible penny.

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Think you should be aware of this second case, which relates to yours very well. Its unfortunate but the judge specifically said she is unsure if her ruling is correct. Obviously dont include this in your court bundle but be aware of it.

 

An unfortunate outcome posted on the landlord zone forums, and one imho, that should be challanged;

 

Well I can put this case to bed now, the hearing was this afternoon and this is what happened and what can be inferred from the judges comments.

 

The summarise - my situation was that I paid a deposit in April 06, for a 12 month AST. Then signed a new 12 month AST in April 07 for 12 months. The deposit was continued to be held against the new tenancy. The LL didn't protect it, but subsequently did on receipt of the court papers with mydeposits.co.uk (an insurance based scheme). I used N208 based on Planner's wording.

 

The judge made the following comments:

 

1. As it was a part 8 claim, a letter before action would not have made any difference as it's an absolute matter and no room for negotiation (in response to defendant's complaint about no LBA).

 

2. The fact that the LL had subsequently protected the deposit made no difference to the case. It would still lead to judgement for either return or protection + x3 penalty.

 

3. It was an absolute matter, with no case for morals or discretion on a penalty, it was all or nothing.

 

 

HOWEVER!

 

I lost the case frown.gif

 

The Housing Act 2004 says that a deposit falls under the new legislation if it is paid and received after April 6th 2007. The judge said that she had to consider whether the fact that the deposit was already in the defendant's possession and that it was agreed it would be a new deposit for the new 12 month AST, it was not in the traditional sense paid by me and received by the LL. She ruled that the deposit was paid by me and received by the LL in April 2006, hence the deposit had to requirement for protection. She said that that was her personal interpretation of paid and received and that the HA 2004 was not detailed as to the definition of both. She said that she may be wrong but without the guidance of a higher court ruling and with regret that that was her stance.

 

So that is that - a big surprise to me. I didn't really ever question this point as from the online research and relevant leaflets etc from various sources that the vast concensus was that it didn't apply to renewals or periodics but it would apply for new ASTs where a deposit was continued to be held.

 

I put forward about as many arguments as I could but was getting nowhere. I feel that appealing at this point would not get me any further. So I live with the knowledge that issuing the court papers when I did and then getting my Section 21 shortly after, forced me to find and move into a beautiful new flat which would now be on the market for £200 more per month so I've made back my court fee already... my way of justifying the loss.

 

This should be of great help to those who signed and paid after April 2007, whose LL protected the deposit outside of the 14 days. On this point the judge agreed that the ruling would be absolutely clear and it was purely the 'paid and received' point on which I failed.

 

Make of that what you will and thank you all for your assistance with making my case. It was an interesting process and I learnt a lot, as a tenant and as a landlord!

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Oh bugger, what a shame. This was something i considered early on, as I read on one of the sites that would be the case.

I still think it is worth fighting my case, especially as I am able to get a fee remission.

I will have to read well and see if there is anything I can use against this point.

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I disagree. Having been to court for other matters, it is expected that interest will be claimed on any money owed.

 

Pickle, if it were a debt then I would agree, but what we are talking about here is a statutory penalty which is clearly defined by the act thus;

 

"...order the person who appears to the court to be holding the deposit to repay it to the applicant..."

 

and

 

"...order the landlord to pay to the applicant a sum of money equal to three times the amount of the deposit..."

 

So in my view I see it as an application for a fixed fee as opposed to an application for monies owed.

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RAR, I see what you mean.

 

Planner. Thanks to Landlordzone I now have a copy of the parliament publications where they discuss the implementation for the scheme and how it will apply to tenancy's renewed after April 07. Also some printouts from the various schemes saying the same things and from ARLA. I hope this will help if it should come to that.

 

I will include all of these in my bundle so that I can use them in court.

 

The documents have to be received by tomorrow, I am sending by Special delivery today, but I haven't received anything from the defendant yet!!

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