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    • Absolutely for the agreement they are referring to.... puts them on notice that this is going to be a uphill fight.   Andy 
    • Particular's of claim for reference only 1. the claim is for the sum of £6163.61due by the defendant under an agreement regulated by the consumer credit act 1974 for hsbc uk bank plc. Account (16 digits) 2. The defendant failed to maintain contractual payments required by the agreement and a default notice was served under s 87(1)  of the consumer credit act 1974 which as not been compiled with. 3. The debt was legally assigned to the Claimant on 23/08/23, notice on which as been given to the defendant.  4. The claim includes statutory interest under S.69 of the county courts act 1984 at a rate of 8% per annum from the date of assignment to the date of issue of these proceedings in the sum of £117.53 the Claimant claims the sum of £6281.14. Suggested defence 1. The Defendant contends the particulars of the claim are generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.3 (3) in relation to any particular allegation to which a specific response has not been made. 2. The claimant has not complied with paragraph 3 of the PAPDC (Pre action protocol) failed to serve a letter of claim pre claim pursuant to PAPDC changes of the 1st of October 2017. It is respectfully requested that the court take this into consideration pursuant 7.1 PAPDC. 3. Paragraph 1 is noted. I have in the past had financial dealings but do not recognise this specific account number or recollect any outstanding debt and have therefore requested clarification. 4. Paragraph 2 is denied. I have not been served with a default notice pursuant to the consumer credit act 1974. 5. Paragraph 3 is denied. i am unaware of any legal assignment or notice of assignment. A copy of assignment was sent by Overdales solicitors when acknowledgement of receipt of CPR request was received, but this was not the original.   6. Paragraph 4 is denied. Neither the original creditor or the assignee have served notice pursuant to sec86c of the Credit Consumer Act 1974 Notice of Sums in Arrears and therefore prevented from charging interest on debt regulated by the CCA1974. 7. The defendant submitted a request for a copy of the alleged agreement pursuant to s78 CCA 1974. The claimant has acknowledged receipt of request but has failed to comply. The claimant has failed to provide any evidence of balance or Default Notice requested by CPR 31.14 8. It is therefore denied with regards to defendant owing any monies to the claimant. therefore the claimant is put to strict proof to:  a.  Show how the defendant has entered into an agreement with HSBC. b.  Show and evidence the nature of breach and service of a Default notice pursuant to section 87 (1) CCA 1974. c.  Show and quantify how the defendant has reached the amount claimed for. d.  Show how the claimant has the legal right, either under statute or equity  to issue a claim. 8.  As per civil procedure rule 16.5 (4) it is expected claimant prove the allegation that the money is owed. 9.  Until such time the claimant can comply to a section 78 request he is not entitled, while the default continues, to enforce the agreement 10. By reasons of the facts and matters set out above, it is denied that the claimant is entitled to the relief claimed or any relief.     .
    • OK, well rereading the court orders from March, in the cold light of day rather than when knackered late at night, it is quite clear that on 25 June there will only be a preliminary hearing about Laura representing her son.  Nothing more. It's lazy DCBL who haven't read things properly and have stupidly sent their Witness Statement early. Laura & I had already been working on a WS, and here it is.  It needs tweaking now after reading the rubbish that DCBL sent and after all of LFI's comments.  But the "meat" is there. Defendant's WS - version 1.pdf
    • Morning, I purchased a car from Big Motoring World on 10th December 2023 for £14899.00. On the 15th December I had a problem with the auto start stop function of the car in which the car would stop in the middle of the road with a stop start error message. I called the big assist and the car was booked in for February. The BMW was with them for a week and it came back with the auto stop start feature all fine and all error codes cleared on the report from big motoring world. within 5 days I had the same issue. Warning light coming on and the car stopping. I called big assist again and the car was again booked in for an other repair in May. Car was taken back in may, they had the car for a week and returned with the report saying no issue with the auto stop start feature and blamed my driving. Within 5 days of having the car back it broke down again. This time undrivable. I had the rac pick my car up and take to Stephen James BMW for a full diagnostic. The diagnostic came back with the car needing a new fuel system as magnetic swarf was found.  I have sent big motoring world a letter stating all the issues and that under the consumer rights act 2015 I have asked for a replacement vehicle. all reports from Stephen James BMW have been sent over to big motoring world. Big motoring world have come back and said they will respond to my complaint within 14 days for the date of my complaint letter. I am not feeling confident on the response from them, what are my next steps?   Thanks in advance. 
    • That is really good is that a mistake last off "driver doesn't have a licence" I assume that should be keeper? The Court requested me to send the Court and applicant proof of my sons disability from their GP this clearly shows he has Severe Mental Impairement, he is also illiterate.  I naively assumed once the applicant received this that they would drop the claim.  It offends me that Bank has asked the Judge to throw the case out at the preliminary hearing and to make us pay up.
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HFC BANK Marbles card and CCA issues mr.p.


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Hi,

I recieved the same lackluster response to a CCA from HFC, it`s a joke BUT!!! they have also said that they DO NOT have my original CCA. They have been trying to phone me for days now and today i got to speak to them, the person i spoke to didnt know what a CCA was (or so he said) and he said that he could`nt understand why this was another complaint, so i explained that HFC are in default and are in summary default by admiting the do not have my original CCA, therfore can not enforce any agreement i have with them, i have also sent for SAR )Subject,Access,Request), they have a copy of my passport so i should have that by the end of feb, as for the CCA they are on the backfoot and when approx 16 days are over if i`m no further forward with my CCA request then i am sending a big complaint to the OFT/Trading Standards/ the Information Comissioners Office.

Do you know of what penalties the above groups can enforce as i have other issues, the mis-selling of PPI being one of them.?

 

Regards

Gordon

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This is on its way to Marbles.

 

 

 

 

22/01/08

 

 

 

HFC Bank Ltd

PO Box 3607

BIRMINGHAM

B1 2XJ

 

 

 

 

Your Ref: xxxx/xxxx

 

 

Marbles ACC NO - xxxx xxxx xxxx xxxx

 

 

 

 

Dear Ms Mulligan

 

Thank you for your letter of 16/01/08 in response to my legal request and complaint.

 

A I stated in my previous correspondence to Ms S Smith however, the document that HFC have so far provided is mostly illegible and nothing more than a pre-contractual Application Form; complete with application number. It contains no prescribed terms, APR, credit limit and/or terms and conditions. Therefore, contrary to the comments in your letter as well as in Ms Smith’s, this document does not comply with my legal request under The Consumer Credit Act, 1974 in any shape or form and neither does it represent a legally binding Agreement under the above Act.

 

At no point did I point out to Marbles that the account was “unenforceable”, as you have stated in your recent correspondence. Neither did I request that it should be “closed”. What I have in fact stated is that with the documentation you have so far supplied, the account remains in dispute which means that it is legally unenforceable on those grounds. At no point have I ever stated that I was ceasing payments to you either.

 

In your response, you also appear to have included some interesting interpretations of your legal obligations under The Consumer Credit Act, 1974, which have included your sending “a copy of the original credit agreement” upon request. As no such documentation has so far been supplied, not even under the Consumer Credit (Cancellation Notices and Copies of Documents) Regulations 1983, I am a little surprised that you are not more familiar with your legal responsibilities under the above Act. The signature box on the Application Form that you sent is merely a signature on a pre-contractual Application Form and is meaningless in terms of legal enforceability.

 

 

Please also note that as HFC are now in criminal default of a legal request, all payments may now be suspended until such times as you are able to comply.

 

For your information, the following rules apply to all disputed accounts under The Consumer Credit Act, 1974:

 

You/your agents/solicitors may not demand any payment on the account, nor am I obliged to offer any payment to you.

 

 

You/your agents/solicitors may not add any further interest or charges to the account.

 

 

You/your agent/solicitors may not pass the account to any third party.

 

 

You/your agent/solicitors may not register any information in respect of the account with any of the credit reference agencies.

 

Contrary to some of your other comments, whilst you remain in default of this request, you are unable to provide any signed authority to process my personal data under The Data Protection Act, 1998. A formal request for you to cease and desist from doing so will therefore be sent to you under Section 10 of the above Act, should this prove to be necessary.

 

I trust this clarifies my position and yours and look forward to your considered response in due course. Please note however, that all attempts to reach me by telephone will continue to be logged, before being rejected.

 

 

 

Yours sincerely,

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Good luck guys... HFC have now removed my 'phone numbers from their database !! Result. I'm still expecting to hear something in due course though, but whether they refer me to Weightmans/Restons or flog the acccount out remains to be seen....

 

All very quiet for now though...

 

:)

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Hi PriorityOne,

If HFC have removed contact details, and if they flog the account, will you have to go through it all again with DCA`S or whom may have taken the account over? or can you pre-empt their next strike?, just with my opinion, i would think that because HFC have not fullfilled their legal obligations, then surely "IF" they did sell, and who ever it maybe that takes it over surely they`ve no hope at all of a resolution in this case as at the first attempt HFC were and have been in default from the outset, if that is the case they are very very silly in the presumption that they`ll get what they want without any legal compliance.

 

Regards Gordon

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If they flog the account on... then I'll get the bubbly out, before writing to let them know that the account is still in dispute through the original request.

 

If HFC haven't got a CCA, then a DCA is not likely to have it either... otherwise there'd be no point in HFC farming out the account in the first place.

 

:)

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Hi PriorityOne,

So basically their goosed, they seem to like arguing the toss about what we can and cannot except, stuffum,stick in there and we`ll all open the bubbly when they try and take us for granted.

I watch with interest as i`m in a similar postion.

 

Nice one

Regards gordon

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  • 2 weeks later...

Received today,

 

Debt Litigation and Recovery Services

P.O. Box 13501, Birmingham, B2 2FB, Office Hours 9am-9pm Mon-Friday, 9am-3pm Saturday.

 

 

 

 

29th January 2008 Dear Mr xxxxxxxx

 

Client: HFC Bank Ltd

 

Credit Card Number: xxxx xxxx xxxx xxxx

 

Balance: £xxxx,xx

 

We have received instructions from the above named client to initiate formal debt collection proceedings for the unpaid debt as detailed above.

You must telephone our office within 72 hours to confirm the date on which full payment of the above balance will be made, or to make immediate payment via Debit or Credit Card. If paying by cheque your payment must be sent to us at the address above.

If there is a genuine reason why you cannot settle this debt immediately please call me now on freephone 0800 0121 417.

Failure to make full payment may result in legal proceedings being issued, and additional costs being charged to you.

Please do not underestimate the seriousness of this matter. We strongly recommend

 

that you act on this immediately.

 

Yours sincerely,

 

Recoveries Department

Please note calls may be monitored or recorded for training and security purposes.

 

Debt Litigation and Recovery Services is a trading name of D.L.R.S. Limited

 

Registered in England No 632204. Registered Office 288 High Street, Slough, Berkshire, SL1 1MB.

 

Consumer Credit Licence No. 270639

 

They still have not replied to my last letter, so what should I do now?

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Hi Phatram,

If i were in your position, i would send all copys of all correspondance to the above, what they are trying (in my view) is trying to put the frighteners on you, they have not fully responded with your request, so ask them again with all (as i said) documentation as proof of being sent, if they dont comply they are still in the

wrong, WHAT MAKE A PHONECALL SO THEY CAN CHARGE YOU MORE, EVEN THOUGH THEY HAVE FAILED TO HONOUR YOUR REQUEST, Ball hooks my friend, if you've got them.......then use them, if you dont have them then courage is best, stand firm and send the mail ( correspondance), they can not enforce without complying to your request, then take it from there.

 

Regards

Gordon

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Received today,

 

Debt Litigation and Recovery Services

P.O. Box 13501, Birmingham, B2 2FB, Office Hours 9am-9pm Mon-Friday, 9am-3pm Saturday.

 

 

 

 

29th January 2008 Dear Mr xxxxxxxx

 

Client: HFC Bank Ltd

 

Credit Card Number: xxxx xxxx xxxx xxxx

 

Balance: £xxxx,xx

 

We have received instructions from the above named client to initiate formal debt collection proceedings for the unpaid debt as detailed above.

You must telephone our office within 72 hours to confirm the date on which full payment of the above balance will be made, or to make immediate payment via Debit or Credit Card. If paying by cheque your payment must be sent to us at the address above.

If there is a genuine reason why you cannot settle this debt immediately please call me now on freephone 0800 0121 417.

Failure to make full payment may result in legal proceedings being issued, and additional costs being charged to you.

Please do not underestimate the seriousness of this matter. We strongly recommend

 

that you act on this immediately.

 

Yours sincerely,

 

Recoveries Department

Please note calls may be monitored or recorded for training and security purposes.

 

Debt Litigation and Recovery Services is a trading name of D.L.R.S. Limited

 

Registered in England No 632204. Registered Office 288 High Street, Slough, Berkshire, SL1 1MB.

 

Consumer Credit Licence No. 270639

 

 

They still have not replied to my last letter, so what should I do now?

bump

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Debt Litigation and Recovery Services

P.O. Box 13501,

Birmingham, B2 2FB,

Dear Sirs,

Thank you for your letter dated 29th January 2008, although I must admit to being a little surprised as to why you have felt the need to write to me.

My account with HFC is in dispute for reasons I will only discuss with HFC.

I have no problem enclosing copies of my correspondence to HFC so you can see for yourselves that you have no right to order me to do anything.

HFC have failed to comply with my CCA request and are now committing a criminal offence by their failure to do so.

I have nothing more to say on this matter to yourselves and remind you that I have done nothing wrong, unlike HFC!

Yours faithfully

How does that sound?

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Hi Again,

Have you reported them to/complained to trading standards, the OFT,commissioners information office or the FOS ? if not then i think you should do this ASAP, then you can attach the responses you recieve to you outgoing letter that you send to the people your dealing with now, as this would add a bit clout and should start getting you results.

 

Regards

Gordon

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I suspect that these guys are part of HFC's in-house brigade.... as the addresses are very similar.

 

A brief letter ( by recorded delivery) pointing out that the account remains in dispute through non-compliance of a CCA request made on xx/xx/xx should be enough. No dealings on the 'phone though...

 

Mine are normally along the lines of :

 

Dear Sir/Madam,

 

Your Ref :

 

Thank you for your letter of xx/xx/xx. However, a legal request was made for a true copy of my Consumer Credit Agreement (Consumer Credit Act, 1974) on xx/xx/xx.

 

Until such times as your "client" is able to comply, the account remains in dispute and is legally unenforceable. I therefore suggest that you liaise with your "client" before contacting me again.

 

Yours faithfully,

 

 

If yours hasn't gone off by rec. delivery, then I suggest you re-send it.

 

:)

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There are no templates on here as far as I know. Situations will probably differ between people... so it's best to draft up your own complaint and post it up here for checking, if you're unsure.

 

Personally, I would hold fire for now.... and if you get any more grief, file a complaint then.

 

:)

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I've sent this,

 

06/02/08

 

 

 

 

 

Debt Litigation and Recovery Services

 

P.O. Box 13501,

 

Birmingham, B2 2FB,

 

ACCOUNT NUMBER xxxxxxxxxxxxxxxx

Dear Sir/Madam,

 

Thankyou for yourletter of 29th January 2008. However, a legal request wasmade for a true copy of my Consumer Credit Agreement (Consumer Credit Act,1974) on02/11/07.

 

 

 

Until such times as your "client" is able to comply, the account remains in dispute and is legally unenforceable. I therefore suggest that you liaise with your "client" before contacting me again.

 

 

 

 

 

Yours faithfully,

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Hi Phatram,

Yes this seems fine, below is a second response made by me to a lackluster CCA from HFC, you can use it as an example and edit as you see fit.

http://i272.photobucket.com/albums/jj161/nodrog1972/responsetoCCADaramola.jpg

http://i272.photobucket.com/albums/jj161/nodrog1972/responsetoCCAdaramolaa.jpg

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This just arrived from DL AND R

Debt Litigation and Recovery Services

P.O. Box 13501, Birmingham, B2 2FB, Office Hours 9am-9pm Mon-Friday, 9am-3pm Saturday.

 

7th February 2008

Dear Mr xxxxxxxx WITHOUT PREJUDICE

Credit Card Number: xxxx xxxx xxxx xxxx Balance : £xxx.xx

DLRS would like to offer you the opportunity to settle the outstanding debt on the above account at a reduced amount, which could represent as little as 60% of the current balance.

If you can pay a reduced settlement amount either in one lump sum, or by monthly repayments, please contact Debt Litigation and Recovery Services now on 0800 0121 417 to find out how much discount you are eligible for.

This offer is valid from 14 days from the date of this letter. After this period, this offer will lapse. If you are unable to take advantage of this short settlement offer, you must still call us immediately to make a satisfactory arrangement to repay this debt.

Please do not miss out on this genuine opportunity to settle this account at a substantial discount and help to resolve your financial difficulties.

Unfortunately, if we do not hear from you, we will have no option but to take Court proceedings against you to recover the full outstanding balance. This will add legal costs and further interest to the debt and, unless you settle the full amount, will result in a County Court Judgement being registered against you. We may then enforce this judgement by applying for: -

An Attachment of Earnings Order, to have repayments deducted directly from your salary and sent to the court by

your employer; . A Charging Order to have the debt secured against your property, or:

A County Court Bailiff to visit your home to seize goods to the value of the judgement debt.

This is your final opportunity to resolve this matter, your action will decide the outcome. Yours sincerely,

Recoveries Department

Please note calls may be monitored or recorded for training and security purposes.

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60% off the current balance.... yes, I bet they would.... :cool: Wonder if I'll get one of these soon ?

 

You can probably ignore this one, as they've already had a bog off letter... If you don't want to though, I'll be back with an appropriate response later on, unless someone else beats me to it. I have to log off in while...

 

:)

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