Debs v Barclaycard

[Debs7]

Hi all, I sent my Data Protection Act letter to Barclaycard on 16 june they received it recorded delivery 19 june. Today I received a letter from Customer relationship Manager.

 

The letter says 'Thank your for taking the time to contact us regarding the level of service received from Barclaycard.

 

I am very sorry to learn of your dissatisfaction blal blal.

 

Your correspondence is being dealt with by this office and we aim to resolve the matter by the 18th July 2006.

 

I sent it to 1234 Pavilion Drive.

 

Letter goes on to say they are dealing with my complaint as quickly as possible, and will investigate all aspects fully.

 

I dont understand why I have received this letter I have not put in a complaint I asked for my credit card statements

Is this a normal letter to receive from Barclaycard ???

 

Please help cheers Debs

[gizmo111]

I had exactly the same letter, I rang them and they said this is how they are logging these requests, as there is a potential complaint pending and this way the customer will receive better care! aah

[Debs7]

update with barclaycard.....barclaycard offed me half of what i asked for they offeded me £156 back in 25 july a sent a letter away saying that I would accept the £156 in PARTIAL PAYMENT .....

 

got a letter back from them today saying that they ...note I am dissatisfied with the offer of the refund £156.00. However out position remains thats we believe it is fair when customers' break the terms of their agreement with us, we recover the costs. Therefore , I am not prepared to consider your request for any further refund.

 

goes on to say about terms and conditions. then ....they appreciate that this may not be the outcome you expected, however I trust that the information I have provided has clarified Barclaycards position.

 

 

What should I do now I dont even now if the offer of £156 is still there for me to take .......whats my next step guys

 

Cheers

Debs

[Debs7]

anyone know where i go from here after barclaycard said they wont be offering me anymore money advice needed for next step cheers

[Michael Browne]

 

What should I do now I dont even now if the offer of £156 is still there for me to take .......whats my next step guys

 

 

Effectively they've withdrawn their offer. If this was in reply to your LBA, the next step is to file at moneyclaim for the full amount.

[bobinramsey]

Hi Debs, see my thread http://www.consumeractiongroup.co.uk/forum/barclaycard/14104-bobinramsey-barclaycard.html As I recieved the same type of letter offering about 1/3 of my claim. I replied extending the LBA deadline by 7 days to allow them time to "reconsider their position". It all helps when you show a judge how reasonable you have been. I have a copy of that letter on my thread. In the event I didn't recieve a reply from them in time so I issued a claim. I think you have to keep on going, but bear in mind that you may have to justify your actions in court, so the tone and timing of letters is very important. Just keep to your timetable and give them every chance possible to pay up.

[Debs7]

Hi all its been a while since I have been on this forum due to health reasons...anyway

 

I am looking for some help please. it this thread I was a t the stage where barclaycard had offered me half of what was owed to me.....

 

because I have not been well for last few months I know that the offer will now be fully withdrawn. What I would like to find out is am I able to start again with the claim to get my money back even though I have been through the process of sending them a letter before action and them making me an offer

 

Cheers Debs

[Guest bong]

Hi Debs,

 

Firstly check your Barclaycard statements. They usually process the refund straight to your account without telling you, so you may have already received the £156.

 

Seeing as you have sent both letters and have already warned them that you will take legal action to recover the rest of your charges you can proceed straight to a court claim.