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Found 9 results

  1. I purchased a 15 month old 2017 Swift Escape 685 motorhome for 46k in August 2018 which developed various faults, initially minor but getting more serious/worrying over the short time I've owned this. This is my first ever motorhome and my wife and I purchased this for trips to maintain our holiday home business throughout the year, not just for holidays, the dealer was made aware of this before our purchase. We decided to purchase a used model because we believed it would have had any initial teething problems solved, so would be more reliable than a new model, my first mistake! I believe I now have the right to reject this motorhome under the consumer rights act 2015, but I wanted to ask you if I am right in my belief? I'll list below the initial issues which accurred between August 2018 and October 2018: * Rear bed broken/collapsed - Repaired by myself as I found this the night before our first use. * Vibration from torn exhaust shield - Removed by myself for safety reasons, advised by dealer no need to replace. * Skylight rattling/banging in wind - Rubber seal fitted by dealer to tighten fit. * Various cupboard doors needed adjustment/replacement of rubber bump stops - Repaired by myself. * Various window catch's out of adjustment - Packed and adjusted by dealer. * Emergency tyre repair kit missing - Replaced by dealer. * Storage cupboard cup and plate holder racks missing - replaced by dealer. * Wheel alignment/tracking out of adjustment, vehicle pulling to the left - Readjusted by dealer. * Overhead bed extremely annoying whilst driving ie: rattling, chattering, squeaking - Dealer had already tried to cure this for the previous owners by adding washers/packers, but unsuccessfully. * Delaminated roof/headlining mainly at the front above the overhead bed, but also some delamination above the shower room wall noted since. I expressed my concern that ingress of water has caused this as the mattress on the overhead bed has felt damp since we first tried to use this - this was reported to Swift by the dealer during August/September 2018, Swift want the vehicle returned to the factory for inspection/repair under warranty, but the earliest date possible was week commencing February 11th 2019, with an expected completion by week commencing March 25th 2019, Swift also agreed to inspect the noisy overhead bed at the same time. * Then in November 2018 we found wet seating/puddle of water below side window - I once again expressed my concerns that the mattress on the overhead bed was still damp and I still believed there was water and possibly mould in the roof, and that the water had found it's way down to this seating. We were assured by the dealer that the water was caused by a lack of a seal around the right side window, allowing rain water in, and more worryingly, in the dealers own words "the right side window could have simply fallen out at any time!" The dealer resealed the window frame and assured us that the motorhome was again watertight. The aftersales manager at this point did say that he can understand that we may have lost faith in the vehicle and that they would be happy to have it back so we could purchase a brand new model (we naively assumed he meant at full value). The final straw for us was around 2 weeks after collecting the motorhome back from the repair of the side window, we found the inside of the roof above the overhead bed was dripping with water all the way across the full width of the roof line, plus the mattress and bed side curtain were also soaking wet, along with the same area around the right side window and below, that had been wet previously. We took the motorhome back to the dealer on December 19th but the after sales manager was off for Christmas until December 27th. When we spoke to him around December 27th he said that they had now found the solar panel cable entry point was leaking water in and needed the external fixing box to be replaced and resealed. I told him I had had enough and now wanted him to take the vehicle back as he had agreed, so we could purchase a new replacement vehicle. He agreed and said he would ask the sales manager to contact me with a price for a new vehicle. In the meantime the solar panel roof leak was repaired and the aftersales manager tried to gain information from Swift regarding what was involved in the factory inspection/repair of the delamination, this is because at this point we didn't realise we had any legal rights to a refund and we were hoping for definite confirmation that there was no risk of mould/bacteria in the roof above the overhead bed. On January 19th we had a call from the sales manager, this is when things turned sour! Yes the dealer would have our motorhome back, but they would only offer us £38k in a part exchange! So after just 4 months use and 6 short trips we were expected to take an 8k loss. I told them I wasn't accepting that and would need to take legal advice. This is when I found the consumer rights act 2015 existed. On February 1st 2019 I emailed the aftersales manager to officially reject my motorhome under the consumers rights act 2015 on the basis that it is of unsatisfactory quality and not fit for purpose, and to state that I do not want the factory repair of the delamination of the interior roof as Swift wish to keep the vehicle for around 6 weeks for this. On February 6th he emailed me back to say he would need to discuss this with his senior management team and would email me back within 7 working days. On February 15th I hadn't received a reply so I emailed him again asking for a response. On February 19th (today) I have received a reply to say they do not accept my rejection as they have repaired everything except the delamination of the interior roof, that this is only cosmetic, and that the vehicle has a 10 year body warranty. My obvious concern is that the roof delamination is due to the ingress of water. Plus in telephone conversations with the after sales manager he has stated that the Swift technical team have admitted they are experiencing condensation issues with vehicles produced since 2017 that have fibreglass roofs and overhead beds, possibly due to temperature differences, and that having checked other vehicles at the dealership for servicing, they have found condensation in a number of those as well. ** And yes, I have recorded these conversations thanks to the advice on this forum, thank you for that ** So to summerise I believe the motorhome is not fit for purpose because: * The health risks of damp/bacteria in overhead bed area, either due to condensation issues or trapped water in roof. * The repair at factory would be a further 6 weeks of no use. * We purchased this mostly for business trips for which we've had no use since December 19th. * The quality of the vehicle is not satisfactory. Am I correct in thinking that I now have the right to reject and expect a full refund as my email of rejection was sent during the 6 month period? I almost forgot to add, I paid roughly half by debit card and half is on hp, the hp company say they will only need to get involved if we don't come to an agreement with the dealer, their t&c's seem to suggest the same. Thank you in advance and apologies for such a long thread!
  2. Could someone please point me at the appropriate bit of legislation that best suits the following problem. Hints regarding any known, suitable course of action would be appreciated as well. Rather than ask loads of questions on here, I’d like to try and work out what to do, then ask questions when I’m aware of the basics. There are no names and no pack drill as I don’t want to alienate a dealer -yet. It’s tricky to decide what is unnecessary detail, so I’ll take advice on how much I should post here but in short: We are experienced and extensively travelled motorhomers. We bought a new £60,000+ motorhome last year, part exchanging our old one at approx £42,000. The handover started on 30th November 2017. There were several significant faults discovered during the handover, ie, leaking water system, faulty lighting system, faulty battery charger. They were addressed by the dealer and we took delivery late in the day. We stayed at the dealers overnight but by the next morning we had to get them back to fix others. One (an inoperative fresh water pump) was fixed and an agreement made to return with the remainder, along with any others that arose, at a later date, That’s where it all began. We have had a LOT more go wrong. Some have been fixed, others fixed and reappeared, parts replaced only to fail again. Some are significant, eg: - water ingress from a roof window. - a bed with broken slats, no ventilation and serious condensation problems. - basins and a shower that will not drain properly and smell. I could go on – and on – and on…………………….. We persevered and have spent a lot on improving the specification, eg, solar panels, inverter, water filtration, loo ventilating system, etc, etc, but now, after the latest broken, mouldy bed incident............................. The bottom line is we are so sick of it, we want rid of it. It is NOT what you expect when spending £60,000. Heaven knows if it will ever stop being a problem. Some of the faults turn out to be significant design problems. It is spoiling all our use of it and we cannot trust it any more. What should I be looking at to find out our rights and to what extent can we demand a remedy, up to and including a different vehicle, or refund? Will
  3. Apologies for the long message but wanted to explain situation Please can you advise? Purchased a Motorhome in July 2015 Paid bank transfer for lot (yes I know now I shouldn't have) £61K Endless problems over last 2 1/2 years and MH spent months over this time being repaired Even had a fire in the garage in a socket that wasn't working which they said they had repaired I could supply a list of repairs but I'd take up too much time for you to read them Main issue now - last June whilst on holiday during the heat wave we wound out the factory fitted awning on the side of the MH. It was hot and no wind. When we got into bed that night we looked up (on the awning side) and noticed a gap of about 2cm above our heads along the seam where the roof meets the wall and the trim going around the roof had completely buckled. We called Marquis Leisure and also the manufacturer Auto Trail to discuss the issue. It took 6 months to get the MH into the dealer to be investigated The dealer was not happy and felt this problem was way beyond them and their workshop They wanted my MH to go back to factory for the repair and investigation Auto Trail refused The dealers workshop then removed various parts including part of the wall board to see what was wrong It became clear that the main beam supporting the roof and the side wall had been screwed incorrectly into the 40mm composite beam, and had been screwed just on the edge so causing the screws to pop out of the side when the counterbalance of the Awning was extended The manufacturer told the dealer to drill a hole in the side wall and fill with expanding foam. I said no, I want a proper repair, expanding foam was not the answer to secure the side wall to the roof and stop the side wall being pulled outwards The manufacturer wouldn't accept liability even though photographic evidence showed this They said I had swung off the awning or left the awning out in the rain (which I haven't and this is confirmed as no sagging of the awning fabric) and caused the screws to pop out After 3 weeks Auto Trail told the dealer they would allow 8 hours of goodwill repair and refused to tell me how they were going to repair my MH I became frustrated at this point and sent them a letter of rejection under the 1979 Sale of Goods Act as not fit for purpose I had given them 3 weeks to repair my MH and they did nothing They wrote back and refused to accept it Next thing my MH keys are pushed through my letter box and my MH parked outside my house unexpectedly. It was in pieces, completely trashed with electrical wires dangling and wall boards removed They said I had refused them to repair my MH when I didn't. I just asked them to tell me their method of repair I decided to get an independent report and also sent them an SAR to gather all my personal information from them - my correspondence with them and their dealing with me and my MH The independent report was done and confirmed this could only have been caused at Factory with poorly located screws as they were screwed from the top of the beam down. Auto Trail was sent a copy of the report and refused to accept the report I decided to book another independent report (how many do I need to get and pay for?) This has shown the problem to be much worse than I thought originally The report says my MH has a serious structural problem. It says my MH is currently unusable and not fit for the purpose for which it was supplied. It states it would have been faulty at the point of supply but this did not become apparent until the vehicle had been used. It would not have been detected by a pre-delivery inspection It will require a minimum of 60 hrs work to repair How do we make the Dealer and Manufacturer accept these faults? What would you suggest? I realise my Contract is with the dealer, but my warranty is with the Manufacturer
  4. My wife and I bought a new Marquis Majestic 185 a month ago via the NEC show for £49,995 trading in another van. We were told to pick the new 185 at the Ipswich branch Before we could get it from there, a problem with a Printed Circuit Board (PCB) controlling heating and water occurred we were told We live 70 miles from Ipswich and had to delay picking it up by 4 hours, we were informed the PCB had been fixed when we took possession of the van. We drove it home with no issues. The next day we began our first trip to Lytham in Lancashire, but there were a large number of problems. Within 20 miles the habitation door would not close (a temporary repair was done at a garage on route), the PCB problem reappeared, so we had no hot water, the bathroom door would not shut, the toilet locker door would not shut securely, the tyre pressure warning lights came on the dashboard several times despite inflating the tyres and remained on. The alarm went off several times randomly, whether we were in or outside the vehicle, a hose hanging under the rear of the vehicle was touching the ground and some white tape under the rear of the vehicle was dragging along the ground. As we were near, Marquis Preston agreed to try to fix the bathroom door (failed after ten minutes driving) and the alarm - failed within the day. Under the 2015 Consumer Rights Act we have indicated to Marquis in writing that we want to reject the vehicle (can be done within 30 days of purchase) and either have a refund or a replacement vehicle. Marquis After Care Manager is saying 'No' to either of these. The Legal Helpline at one motorhome club indicates we are completely within our rights to reject under the 2015 Act. As Marquis are 'playing hardball' (to quote the legal helpline), we are planning Legal Action. Any thoughts on this plan of action or alternatives would be very welcome and greatly appreciated. Anyone else experienced this type of problem with Marquis (or other dealers)?
  5. Hello, We recently rejected a motorhome which was on finance with Barclays Partner Finance, as part of the rejection the dealership reversed the deal back to the part exchange vehicle and reopened the Blackhorse finance on the part ex vehicle without contest or confirmation from ourselves. They also reopened a direct debit in my name. Can Blackhorse do this even if I have not agreed to it, as soon as the account was reopened (we had a settlement letter from them) we were put straight into arrears which affected my credit rating. We are told the dealership told Blackhorse we had simply changed our minds however this was not the case. Is it legal, moral, right for them to act in this way ?
  6. Hi all, First post after hoovering up the info here, thought i'd as my query for clarity. I bought a new motorhome. Part of the deal was to PX my old one. I accepted the dealers valuation of my motorhome, sight unseen on their part. On the day of the exchange, we handed over our docs, full service history and importantly the habitation inspection reports done yearly one of the checks is to check and report for damp. These came back without issue and we have always been happy in the knowlege that the van is in good shape. we then exchanged paper work, and shown the van. overall there over 2hr 15 mins of which just 40 mins was the actual signing and showing. I asked if he had looked at out van and was happy. He said yes. Happily we drove off. over 2 weeks later and the dealer now saying there is damp in the van, we should pay to put this right. First news to me and came as a shock. 1) Are they allowed to demand more money long after the deal 2) If 1. is yes, how long does a dealer have to ask for more money? What if they then decide I owe them more later for other issues, am i liable? Thanks all M
  7. I sold my motorhome a couple of weeks ago and wrote to the Insurance Factory to inform them of that, as well as provide the proof of sale. I paid by monthly DD and assumed that as I was no longer the owner of the vehicle, my insurance would stop. I WAS WRONG!!! Since then, I have received threatening letters and text messages saying that I owe then £200+ and that I am now referred to a debt collection agency. They provided a list of costs which included payment for legal protection; breakdown cover, admin fees and two figures which they recorded as just being under 'costs'. I wrote to them to appeal and to ask for further clarification on the money they say that I owe. I also asked for a copy of the credit agreement with Highway Insurance which outlines the cancellation fee if selling my motorhome, which I never received and so never signed. I accept that there will have been some administrative fee (which they say was £15.00) but the sum of £200+ seems a disproportionately large amount which is neither fair, nor reasonable. I exercised my right to cancel the policy after the sale of the motorhome and yet this has resulted in the company seeking to penalize me for that decision. I have contacted the company by phone 20+ times with little effect and have sent several e-mails which have thus far not been responded to. The reviews of the company are shockingly bad which I wish I had known before taking out insurance with them. Can anyone advise please as I suspect the threatening text messages will continue......
  8. Good morning all, I recently hired a Motorhome from a local one man/one van company. Period of hire was 5 days at a cost of £460 + £750 deposit (unlimited mileage). I collected motorhome on a narrow street and did a quick check for damage (owner and myself did a quick look round) but nothing was signed, upon collection Motorhome had just under a quarter tank of fuel. On the second day of the hire Motorhome died on the side of the motorway (after approx 200 miles). Cause of failure was faulty turbo which caused Diesel run on which terrified both me and my daughter. Eventually after 45 minutes on the side of the motorway with my teenage daughter we were recovered, we were then towed (at the Motorhome owners insistence) all the way back to Bristol. Motorhome was left by recovery company at garage of owners choice and I then popped to his home and dropped keys off (no alternative motorhome was offered). 24 hrs later owner contacts me to advise he has found a scratch on motorhome and is retaining my deposit (he has refunded the original £460 hire fee). Questions/issues are - 1. I am unaware of scratch and contest it was done by myself, scratch could have been there before hire commenced, while vehicle was being received or while vehicle was left unattended in street after recovery. 2. I have lost 3/4 of a tank of diesel, the monies paid for overnight pitches booked in advance and my holiday. Where do I stand with a) contesting the deposit retention and b) reclaiming some or all of the monies lost in diesel/booked pitches. I have also had to pay for alternative accommodation to continue my holiday. Thanks for your help in advance.
  9. 'm not sure if this is the correct thread for this post, please direct me appropriately if not. I recently responded to an email for a 'bargain' price on the hire of a motor home 'motorholme.co.uk'. £249 for 7 nights hire of New Year seemed very good and I booked quickly, albeit stupidly without researching the company beforehand. It seems their money on additional costs and extras you have option to NOT pay: There is an excess for insurance, if you pay £120 then you don't have to pay a £1250 excess for an accident; this is motoring specific. Any damage to the van, scruff, dints, scrapes, wing mirrors etc are all extra and fairly expensive. You pay a daily excess for each driver to reduce the insurance excess and you get 100 miles included for each day of hire, thereafter it's £1.34 a mile over your included mileage. If you pay £24 per day, you can have unlimited mileage. Concious I hadn't signed the electronic agreement form ( I was bombarded with emails directing me to do so) I phoned reservations and was told there was no daily fee for excess mileage, thus saving 7x£24 for the trip. I then completed the electronic contract and started the booking completion where I find I am being asked to pay for the excess mileage. My question is, as I was told by a company employee that there was no fee for the excess mileage, will they be obliged to forgo the charge. If not will my credit card company intervene and dispute the charge? I record all telephone conversations on my mobile, therefore have proof I was told there would be no charge applicable for excess mileage. Or will I just have to pay all costs incurred because I signed the agreement form? Thank you for your input in advance.
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