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Marquis South Yorkshire Customers Beware 7th August 2018. This year we viewed a Chausson Motorhome Best of 10 (2013) at a cost of £32,995. The rear bumper was badly damaged, Marquis said they would fix this if we bought it; they really hounded us for the money. It had an electric bed but Joe the salesman said he couldn’t demonstrate it as he didn’t have the key? we finally picked it up on the 30th August 2018 the salesman was in a rush to get off on holiday so he handed it over to one of the technicians to inform us how the Van worked. He demonstrated the bed but only on Hook up. We travelled home and we tried the bed on the leisure battery. it didn’t work and the battery was showing as completely dead. On Hook up the bed only moved a short distance and stopped. We rang Marquis straight away and the technician told us to go on You Tube to reset the bed! This actually did work, (there is a secret button) but we had to operate it this way every time. By the way the toilet Cassette was filthy from the previous owner? We were expecting a follow up call from Joe, we waited 5 days, when we didn’t hear anything we rang Marquis and arranged through service to bring the vehicle back to be checked out. This couldn’t be arranged until the 1st October. We went away on holiday for a week and rang on our return but the van was not repaired. Several calls were made to Marquis between the 17th October and the 26th October with no luck. We were told that they had ordered new control panels but had been sent back to be remodified presumably from Chausson? We were told a rocker switch instead of a key would now control the bed. T he last panel was sent back to them (Chausson or supplier)? On the 1st November, expected back about the 5th November, on the 12th November we receive a Call to say the Van was now fully repaired. As we couldn’t pick up that day due to commitments we arranged it for the 15th November. The keys were handed over by service, as you would expect we tested the bed immediately as this was the main cause of concern, the key just rotated in the lock which was loose and the bed started and stopped almost straight away the battery showing as dead yet again. The response was “it was working on Friday”? Two Technicians came to talk to the Service Manager, and the Van was taken back to the Garage, 45 minutes later the problem was apparently fixed, except it wasn’t, the problem still existed. The Service Manager tried to operate it without success. We left it with Marquis and politely requested another Motorhome as this one has never worked as it should. We were offered an exchange but they wouldn’t put it in writing. The latest letter we have had 29th November 2018 tells us they have managed to repair the bed and it is ready to pick up. We have sent a rejection of their repair today by registered mail, they will now escalate this to their Head office and I expect they will back up their Manager Andy Milne. Where we go from there I will have to think about. As of today since August we have had the vehicle for two weeks. Is there anything else we can do?
Apologies for the long message but wanted to explain situation Please can you advise? Purchased a Motorhome in July 2015 Paid bank transfer for lot (yes I know now I shouldn't have) £61K Endless problems over last 2 1/2 years and MH spent months over this time being repaired Even had a fire in the garage in a socket that wasn't working which they said they had repaired I could supply a list of repairs but I'd take up too much time for you to read them Main issue now - last June whilst on holiday during the heat wave we wound out the factory fitted awning on the side of the MH. It was hot and no wind. When we got into bed that night we looked up (on the awning side) and noticed a gap of about 2cm above our heads along the seam where the roof meets the wall and the trim going around the roof had completely buckled. We called Marquis Leisure and also the manufacturer Auto Trail to discuss the issue. It took 6 months to get the MH into the dealer to be investigated The dealer was not happy and felt this problem was way beyond them and their workshop They wanted my MH to go back to factory for the repair and investigation Auto Trail refused The dealers workshop then removed various parts including part of the wall board to see what was wrong It became clear that the main beam supporting the roof and the side wall had been screwed incorrectly into the 40mm composite beam, and had been screwed just on the edge so causing the screws to pop out of the side when the counterbalance of the Awning was extended The manufacturer told the dealer to drill a hole in the side wall and fill with expanding foam. I said no, I want a proper repair, expanding foam was not the answer to secure the side wall to the roof and stop the side wall being pulled outwards The manufacturer wouldn't accept liability even though photographic evidence showed this They said I had swung off the awning or left the awning out in the rain (which I haven't and this is confirmed as no sagging of the awning fabric) and caused the screws to pop out After 3 weeks Auto Trail told the dealer they would allow 8 hours of goodwill repair and refused to tell me how they were going to repair my MH I became frustrated at this point and sent them a letter of rejection under the 1979 Sale of Goods Act as not fit for purpose I had given them 3 weeks to repair my MH and they did nothing They wrote back and refused to accept it Next thing my MH keys are pushed through my letter box and my MH parked outside my house unexpectedly. It was in pieces, completely trashed with electrical wires dangling and wall boards removed They said I had refused them to repair my MH when I didn't. I just asked them to tell me their method of repair I decided to get an independent report and also sent them an SAR to gather all my personal information from them - my correspondence with them and their dealing with me and my MH The independent report was done and confirmed this could only have been caused at Factory with poorly located screws as they were screwed from the top of the beam down. Auto Trail was sent a copy of the report and refused to accept the report I decided to book another independent report (how many do I need to get and pay for?) This has shown the problem to be much worse than I thought originally The report says my MH has a serious structural problem. It says my MH is currently unusable and not fit for the purpose for which it was supplied. It states it would have been faulty at the point of supply but this did not become apparent until the vehicle had been used. It would not have been detected by a pre-delivery inspection It will require a minimum of 60 hrs work to repair How do we make the Dealer and Manufacturer accept these faults? What would you suggest? I realise my Contract is with the dealer, but my warranty is with the Manufacturer
Hi, a request for information and perhaps help. I have just found this forum and this particular thread as I searched for help relating to a very similar issue I am having with Marquis https://www.consumeractiongroup.co.uk/forum/showthread.php?486134-Marquis-Motorhomes-Dealer-Refuses-to-Accept-Vehicle-Rejection&p=5157435#post5157435 How do I go about getting some advise please. My problem relates to issues with my FIAT engine and the fact that my new Motorhome has spent weeks in the garage waiting to be repaired. At present it is at week 8 of it's most recent visit to the garage with no sight of a repair anytime soon as parts are, and I quote "Not available". I bought the Motorhome from Marquis in April 2017 and the faults started in April this year when the vehicle repeated went into limp mode with engine warning lights comming on. I contacted Marquis as the seller but they insisted I deal with FIAT. However FIAT have been little better than usless and are baffled by the fault. The vehicle has spent hours in the worshop as parts were changed and I was told it was fixed only for the same fault to retun days later. I have been back to Marquis several times to ask as the seller that they get involved as I am getting no use from a £47,000 brand new Swift Motorhome with only 4700 miles on the clock. Each time I have got the same answer, " be patient, we are dealing with it at the highest level in FIAT" but still time moves on, my warranty is slowly expiring and I am paying tax and insurance on a vehicle that is spending more time off the road than on it. This morning I got a call from Fiat to advise they still have no timescale for delivery of the required parts. Then I received an email from Marquis in responce to an email I sent them, again telling me to be patient and refusing to give me the number and name of their head office. I am past patient and starting to get angry. It seems Marquis does not care and just prevaricate hoping I will go away. Any advise on what I can or should do next would be very appreciated. Thanks Michael.