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About stf0202

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  1. 'm not sure if this is the correct thread for this post, please direct me appropriately if not. I recently responded to an email for a 'bargain' price on the hire of a motor home 'motorholme.co.uk'. £249 for 7 nights hire of New Year seemed very good and I booked quickly, albeit stupidly without researching the company beforehand. It seems their money on additional costs and extras you have option to NOT pay: There is an excess for insurance, if you pay £120 then you don't have to pay a £1250 excess for an accident; this is motoring specific. Any damage to the van, scruff, dints, scrapes, wing mirrors etc are all extra and fairly expensive. You pay a daily excess for each driver to reduce the insurance excess and you get 100 miles included for each day of hire, thereafter it's £1.34 a mile over your included mileage. If you pay £24 per day, you can have unlimited mileage. Concious I hadn't signed the electronic agreement form ( I was bombarded with emails directing me to do so) I phoned reservations and was told there was no daily fee for excess mileage, thus saving 7x£24 for the trip. I then completed the electronic contract and started the booking completion where I find I am being asked to pay for the excess mileage. My question is, as I was told by a company employee that there was no fee for the excess mileage, will they be obliged to forgo the charge. If not will my credit card company intervene and dispute the charge? I record all telephone conversations on my mobile, therefore have proof I was told there would be no charge applicable for excess mileage. Or will I just have to pay all costs incurred because I signed the agreement form? Thank you for your input in advance.
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