Ok, thanks for this Yes will work my way through this tomorrow as just off to work You have slightly misunderstood the warranty, the awning isn't damaged. Is the actual structural defect that has been the result of the awning being wound out due to the poor construction of the frame of the vehicle in factory With regards to me getting another quote to repair the vehicle we are talking about a 7m roof being removed!! This just isn't something that anyone other than a motorhome factory could deal with. It may be that it needs a new roof because I don't know if the roof can be removed without being damaged??? If anyone else does the work it would invalidate the warranty of the vehicle unless Auto Trail agree to the repair We have around 4000 miles on the clock I think - not much more either way because as Ive said its been in and out for repair over the last 2 1/2 years The faults that have occurred seem to happen every time we use the vehicle, and each time we have thought surely this must be the last thing that can go wrong We've even had to have all four corners of the roof re-fibreglassed and respraying due to cracking. Not something you would expect to have to have done on a "brand new" vehicle I will sort out the chronology tomorrow and get back to you Thank you for your help BankFodder

No, he has been copied into all correspondence from Marquis but he's stayed very quiet

Apologies for the long message but wanted to explain situation Please can you advise? Purchased a Motorhome in July 2015 Paid bank transfer for lot (yes I know now I shouldn't have) £61K Endless problems over last 2 1/2 years and MH spent months over this time being repaired Even had a fire in the garage in a socket that wasn't working which they said they had repaired I could supply a list of repairs but I'd take up too much time for you to read them Main issue now - last June whilst on holiday during the heat wave we wound out the factory fitted awning on the side of the MH. It was hot and no wind. When we got into bed that night we looked up (on the awning side) and noticed a gap of about 2cm above our heads along the seam where the roof meets the wall and the trim going around the roof had completely buckled. We called Marquis Leisure and also the manufacturer Auto Trail to discuss the issue. It took 6 months to get the MH into the dealer to be investigated The dealer was not happy and felt this problem was way beyond them and their workshop They wanted my MH to go back to factory for the repair and investigation Auto Trail refused The dealers workshop then removed various parts including part of the wall board to see what was wrong It became clear that the main beam supporting the roof and the side wall had been screwed incorrectly into the 40mm composite beam, and had been screwed just on the edge so causing the screws to pop out of the side when the counterbalance of the Awning was extended The manufacturer told the dealer to drill a hole in the side wall and fill with expanding foam. I said no, I want a proper repair, expanding foam was not the answer to secure the side wall to the roof and stop the side wall being pulled outwards The manufacturer wouldn't accept liability even though photographic evidence showed this They said I had swung off the awning or left the awning out in the rain (which I haven't and this is confirmed as no sagging of the awning fabric) and caused the screws to pop out After 3 weeks Auto Trail told the dealer they would allow 8 hours of goodwill repair and refused to tell me how they were going to repair my MH I became frustrated at this point and sent them a letter of rejection under the 1979 Sale of Goods Act as not fit for purpose I had given them 3 weeks to repair my MH and they did nothing They wrote back and refused to accept it Next thing my MH keys are pushed through my letter box and my MH parked outside my house unexpectedly. It was in pieces, completely trashed with electrical wires dangling and wall boards removed They said I had refused them to repair my MH when I didn't. I just asked them to tell me their method of repair I decided to get an independent report and also sent them an SAR to gather all my personal information from them - my correspondence with them and their dealing with me and my MH The independent report was done and confirmed this could only have been caused at Factory with poorly located screws as they were screwed from the top of the beam down. Auto Trail was sent a copy of the report and refused to accept the report I decided to book another independent report (how many do I need to get and pay for?) This has shown the problem to be much worse than I thought originally The report says my MH has a serious structural problem. It says my MH is currently unusable and not fit for the purpose for which it was supplied. It states it would have been faulty at the point of supply but this did not become apparent until the vehicle had been used. It would not have been detected by a pre-delivery inspection It will require a minimum of 60 hrs work to repair How do we make the Dealer and Manufacturer accept these faults? What would you suggest? I realise my Contract is with the dealer, but my warranty is with the Manufacturer

I also have HUGE problems with Marquis

Sorry, yes they merged into one, the bank was NatWest

It was two years ago, it was a bank, and the debt was a business loan and a personal credit card.

Hiya, apologies if I've posted this in the wrong area, but I've got to say thanks for all your help in trying to sort out my mess. I've a new question, I've a CCJ, which involved a Natwest bank lodging a claim for an amount against my house with the Land Registry. I intend selling my house, when the Bank takes the charge from what's left after paying back the mortgage, there won't be much left. Is it possible to negotiate with the Bank at this stage to try and reduce the claim against my property? Many thanks.

Hi, I've been dealing with debt collecting agency by letter, regarding monies I owe, and can't pay back in full. I made two offers to pay the debt as "Full and Final", they accepted my second offer, and I have now received a letter as shown below, please can you advise me on whether to accept this, kind regards. "We can confirm we are willing to accept your offer of xxxx in partial settlement of this debt. Once paid, you will not be pursued for the remaining balance by us or any other third party. Once the account is settled, our entry on your credit file (if there is an entry) will show as 'partially satisfied' defaulted account with a zero current balance."