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    • its not about the migrants .. Barrister Helena Kennedy warns that the Conservatives will use their victory over Rwanda to dismantle the law that protects our human rights here in the UK.   Angela Rayner made fun of Rishi Sunak’s height in a fiery exchange at Prime Minister’s Questions, which prompted Joe Murphy to ask: just how low will Labour go? .. well .. not as low as sunak 
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    • The property was our family home.  A fixed low rate btl/ development loan was given (last century!). It was derelict. Did it up/ was rented out for a while.  Then moved in/out over the years (mostly around school)  It was a mix of rental and family home. The ad-hoc rents covered the loan amply.  Nowadays  banks don't allow such a mix.  (I have written this before.) Problems started when the lease was extended and needed to re-mortgage to cover the expense.  Wanted another btl.  Got a tenant in situ. Was located elsewhere (work). A broker found a btl lender, they reneged.  Broker didn't find another btl loan.  The tenant was paying enough to cover the proposed annual btl mortgage in 4 months. The broker gave up trying to find another.  I ended up on a bridge and this disastrous path.  (I have raised previous issues about the broker) Not sure what you mean by 'split'.  The property was always leasehold with a separate freeholder  The freeholder eventually sold the fh to another entity by private agreement (the trust) but it's always been separate.  That's quite normal.  One can't merge titles - unless lease runs out/ is forfeited and new one is not created/ granted. The bridge lender had a special condition in loan offer - their own lawyer had to check title first.  Check that lease wasn't onerous and there was nothing that would affect good saleability.  The lawyer (that got sacked for dishonesty) signed off the loan on the basis the lease and title was good and clean.  The same law firm then tried to complain the lease clauses were onerous and the lease too short, even though the loan was to cover a 90y lease extension!! 
    • Northmonk forget what I said about your Notice to Hirer being the best I have seen . Though it  still may be  it is not good enough to comply with PoFA. Before looking at the NTH, we can look at the original Notice to Keeper. That is not compliant. First the period of parking as sated on their PCN is not actually the period of parking but a misstatement  since it is only the arrival and departure times of your vehicle. The parking period  is exactly that -ie the time youwere actually parked in a parking spot.  If you have to drive around to find a place to park the act of driving means that you couldn't have been parked at the same time. Likewise when you left the parking place and drove to the exit that could not be describes as parking either. So the first fail is  failing to specify the parking period. Section9 [2][a] In S9[2][f] the Act states  (ii)the creditor does not know both the name of the driver and a current address for service for the driver, the creditor will (if all the applicable conditions under this Schedule are met) have the right to recover from the keeper so much of that amount as remains unpaid; Your PCN fails to mention the words in parentheses despite Section 9 [2]starting by saying "The notice must—..." As the Notice to Keeper fails to comply with the Act,  it follows that the Notice to Hirer cannot be pursued as they couldn't get the NTH compliant. Even if the the NTH was adjudged  as not  being affected by the non compliance of the NTK, the Notice to Hirer is itself not compliant with the Act. Once again the PCN fails to get the parking period correct. That alone is enough to have the claim dismissed as the PCN fails to comply with PoFA. Second S14 [5] states " (5)The notice to Hirer must— (a)inform the hirer that by virtue of this paragraph any unpaid parking charges (being parking charges specified in the notice to keeper) may be recovered from the hirer; ON their NTH , NPE claim "The driver of the above vehicle is liable ........" when the driver is not liable at all, only the hirer is liable. The driver and the hirer may be different people, but with a NTH, only the hirer is liable so to demand the driver pay the charge  fails to comply with PoFA and so the NPE claim must fail. I seem to remember that you have confirmed you received a copy of the original PCN sent to  the Hire company plus copies of the contract you have with the Hire company and the agreement that you are responsible for breaches of the Law etc. If not then you can add those fails too.
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ASDA car insurance


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Just been charged an admin fee of £30.45 to cover costs of extra paper work! lol. I was looking through your posts and this seems to be a cost they shouldn't be imposing?

 

I have the address of customer services, and would love to know if you have a template.

 

Any case I win ( including this ) I shall donate, Thanks

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What were the costs for - did you make a change to the policy?

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Advice & opinions of Dave, The Bank Action Group and The Consumer Action Group are offered informally, without prejudice & without liability.

Use your own judgment. Seek advice of a qualified insured professional if you have any doubts.

 

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I had changed cars at one point but that's nothing to do with it. The cost was for cancelling the policy 'Admin' & extra 'paperwork'.

 

In previous posts you mentioned their are ways to fight this?

 

I actually cancelled the whole policy due to finding a policy over £300 cheaper!

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Hi Robert!

 

As promised I have looked at the ASDA policy for you.

 

A. It is underwritten by Norwich Onion (no not a typo!).

 

B. The Cancellation clause on the ASDA website, which looks like a PDF of the policy booklet you received, says..

 

Alternatively, if you wish to do so and the insurance cover has already

commenced, you will be entitled to a refund of the premium paid, subject to a

deduction for the time for which you have been covered. This will be

calculated on a pro-rata basis for the period in which you received cover.

 

To exercise your right to cancel your policy, please contact the ASDA

Insurance Services Helpline on 0845 300 5771 or write to ASDA Insurance, PO Box 7483, Perth PH2 0YS.

You should also return your certificate of motor insurance immediately following

cancellation.

 

Please can you look at this link... http://www.asdafinance.com/files/carins.pdf

 

1. Does it look like the booklet you received with your certificate and policy schedule?

2. Did you return the certificate?

3. How did you know about the £30 admin fee?

4. Do you still have any correspondence from them about the fee?

 

Sorry for the questions.

 

I am trying to find the name of the person to whom the dubious responsibility of running the ADSA Car Insurance Scheme has fallen. Once I have their name we can send them a nice letter demanding they return the admin fee and say it is in breach of their own contract terms!!!!!!!!

 

Look forward to hearing from you soon

 

LOULA

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1. Does it look like the booklet you received with your certificate and policy schedule?

Don't remember

 

2. Did you return the certificate?

Yes

 

3. How did you know about the £30 admin fee?

Over the phone 'Admin fee'

 

4. Do you still have any correspondence from them about the fee?

no, nothing.

 

The only details over the cancellation fee is on the phone.

 

Appreciate your help on this

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Robert,

 

Sorry, totally misread the policy booklet!

 

It does say about the cancellation charge, but I believe it to be a penalty as they have mid-term cancellation, claims occurrence, theft, age etc built into the pricing model.

 

A letter is being formulated as I type, I have the CEO's name too.

 

Be back as soon as I can with your letter should you wish to proceed.

 

LOULA

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Hi Robert,

 

Sorry been up to my eyes.

 

Simon Machell, became CEO of Norwich Union on 3 April. Let's give him something to think about!

 

Here is a suggest wording for you...

 

S. Machell Esq.

The Chief Executive

Norwich Union Insurance

Surrey Street

Norwich

NR1 3NS

 

 

Dear Mr Machell,

 

Cancelled Policy Number; XYZ

 

I cancelled my Asda car insurance policy, underwritten by Norwich Union on Day Month Year and was charged £XYZ as an administration charge 'to cover extra paperwork'.

 

I believe this to be a penalty which in English (and Scottish) law for breach of contract is not legal if the penalty exceeds the actual cost of the breach. If you say that this is not then will you please demonstrate this by letting me have a full breakdown of the costs as a result of my breach in order to reassure me that your penalty really does reflect your costs?

 

I am frankly shocked that you have operated in this way, concealment of the true nature of your cancellation charge in the policy booklet, leads me to believe this is unlawful.

 

Please therefore reimburse the sum of £xyz by return of post.

 

Yours faithfully

 

 

You could also email if you wish or keep this address for chasing…

Email to: [email protected]

 

 

Let me know what you think

 

LOULA

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  • 2 weeks later...

Shame your brother intervened!

 

As you do not have the letter anymore and cannot therefore state exactly what they said, I would have to agree that this is now a lost cause.

 

Sorry.

 

LOULA

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  • 12 years later...

This topic was closed on 03/07/19.

If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there.

If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened.

- Consumer Action Group

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