Hi, I am currently having a problem with canceling an exercise 4 less contract.

To cut a long story short,

in June this year,

I completed the online form to cancel my exercise 4 less contract.

I did this after contacting Harlands who handle their financial dealings who e-mailed me back with details of how to cancel.

I submitted the form and I heard nothing back from them, I assumed that all had gone well and the contract was now complete.

A few weeks ago, I received a message from Harlands telling me that I had missed a payment and that I now owed that payment along with a fee for late payment.

I phoned exercise for less to find out why they were still taking payments (something I hadn't noticed until I got the e-mail from Harlands)

they told me that they had not received a cancellation form from me.

I was advised to re-submit the form and the woman on the phone also told me she couldn't understand why I had received a message from Harlands as her computer was showing that no payments were missing.

I re-submitted the form as requested by the lady on the phone

now I am being pursued by Harlands

I have also received an e-mail from exercise 4 less saying that I have not given them 30 days notice.

I DID give them 30 days notice when I first submitted a cancellation form and if anything, they owe me money for failure to cancel and continuing to take payments they are not entitled to.

They were supposed to cancel the direct debit themselves as it states on their cancellation form, but they clearly have not done this.

Communication with them is so slow and I feel they are purposefully delaying responding to me in order to drag this out so they can just keep on adding charges.

I still have the e-mail I sent Harlands back on June 12th 2017.

I need help to figure out what to do to sort this as it is like talking to a brick wall trying to communicate with these people.

Thank you

you cancelled

you only ever owed ONE membership fee following its date

if more membership fees were taken as well as fees

go ring your bank and invoke the DD Guarantee and get your moneyback for the unlawful payments following the cancellation.

as for what you owe

pers i'd simply ignore them all

a DCA is not a bailiff

and gyms don't do court

and neither do they use credit files.

Hi RP and welcome to CAG

More info please :-

1. Were you beyond any initial minimum m/ship period (normally 12 months unless it was a rolling monthly m/ship).

2. Date you first completed the online form to cancel.

3. Date the last DD paid taken by Harlands.

The gym and Harlands can make cancelling difficult - eg, tell you you there's no trace of a cancellation; tell you you have to cancel in a certain manner, etc.

The effect of this can delay cancelling making you pay more in monthly gym fess and more in Harlands admin fees.

That's why we challenge the gym's and Harlands about their shoddy practices.