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    • Please see my comments in orange within your post.
    • no i meant the email from parcel2go which email address did they send it from and who signed it off (whos name is at the bottom)
    • I understand confusion with this thread.  I tried to keep threads separate because there have been so many angles.    But a team member merged them all.  This is why it's hard to keep track. This forum exists to help little people fight injustice - however big or small.  Im here to try get a decent resolution. Not to give in to the ' big boys'. My "matter' became complicated 'matters' simply because a lender refused to sell a property. What can I say?  I'll try in a nutshell to give an overview: There's a long lease property. I originally bought it short lease with a s.146 on it from original freeholder.  I had no concerns. So lender should have been able to sell a well-maintained lovely long lease property.  The property was great. The issue is not the property.  Economy, sdlt increases, elections, brexit, covid, interest hikes etc didn't help.  The issue is simple - the lender wanted to keep it.   House or Flat? Before repo I offered to clear my loan.  I was a bit short and lender refused.  They said (recorded) they thought the property was worth much more and they were happy to keep accruing interest (in their benefit) until it reached a point where they felt they could repo and still easily quickly sell to get their £s back.  This was a mistake.  The market was (and is) tough.   2y later the lender ceo bid the same sum to buy the property for himself. He'd rejected higher offers in the intervening period whilst accruing interest. Lenders have a legal obligation to sell the property for the best price they can get. If they feel the offer is low they won't sell it, because it's likely the borrower will say the same. I had the property under offer to a fantastic niche buyer but lender rushed to repo and buyer got spooked and walked.  It had taken a long time to find such a lucrative buyer.  A sale which would have resulted in £s and another asset for me. Post repo lender had 1 offer immediately.  But dragged out the process for >1y - allegedly trying to get other offers. But disclosure shows there was only one valid buyer. Again, points as above. Lender appointed receiver (after 4 months) - simply to try acquire the freehold.  He used his powers as receiver to use me, as leaseholder, to serve notice on freeholders.  Legally that failed. Meanwhile lender failed to secure property - and squatters got in (3 times).  And they failed to maintain it.  So freeholders served a dilapidations notice (external) - on me as leaseholder (cc-ed to lender).   (That's how it works legally) Why serve a delapidations notice? If it's in the terms of the lease to maintain the property to a good standard, then serve an S146 notice instead as it's a clear breach of the lease. I don't own the freehold.  But I am a trustee and have to do right by the freeholders.  This is where matters got/ get complicated.  And probably lose most caggers.   Lawyers got involved for the freeholders to firstly void the receiver enfranchisement notice. Secondly, to serve the dilapidations notice.  The lack of maintenance was in breach of lease and had to be served to protect fh asset. Enfranchisement isn't something that can be "voided", it's in the Leasehold Reform Act 1967 that leaseholders have the right to buy the freehold of the property. It's normal, whether it is a "normal" leaseholder or a repossession with a leasehold house, to claim this right of enfranchisement and sell the property with said rights attached and the purchase price of the freehold included in the final completion price. That's likely what the mortgage provider wished to do. The lender did no repairs. They said a buyer would undertake them. Which was probably correct. If they had sold. After 1y lender finally agreed to sell to the 1st offeror and contracts went with lawyers.  Within 1 month lender reneged.  Lender tried to suggest buyer walked. Evidence shows he/ his lawyers continued trying to exchange (cash) for 4 months.  Evidence shows lender and receiver strategy had been to renege and for ceo to take control.   I still think that's their plan. Redact and scan said evidence up for others to look at? Lender then stupidly chose to pretty much bulldoze the property.  Other stuff was going on in the background. After repo I was in touch by phone and email and lender knew post got to me.   Despite this, after about 10 months (before and then during covid), they deliberately sent SDs and eventually a B petition to an incorrect address and an obscure small court.  They never served me properly.  (In hindsight I understand they hoped to get a backdoor B - so they could keep the property that way.)  Eventually the random court told them to email me by way of service.  At this point their ruse to make me B failed.  I got a lawyer (friend paid). The B petition was struck out. They’d failed to include the property as an asset. They were in breach of insolvency rules. So this is dealt with then. Simultaneously the receiver again appointed lawyers to act on my behalf as leaseholder. This time to serve notice on the freeholders for a lease extension.  He had hoped to try and vary the strict lease. Evidence shows the already long length of lease wasn't an issue.  The lender obviously hoped to get round their lack of permission to do works (which they were already doing) by hoping to remove the strict clauses that prevent leaseholder doing alterations.  You wouldn't vary a lease through a lease extension. You'd need a Deed of Variation for that. This may be done at the same time but the lease has already been extended once and that's all they have a right to. The extension created a new legal angle for me to deal with.  I had to act as trustee for freeholders against me as leaseholder/ the receiver.  Inconsistencies and incompetence by receiver lawyers dragged this out 3y.  It still isn't properly resolved. The lease has already been extended once so they have no right to another extension. It seems pretty easy to just get the lawyer to say no and stick by those terms as the law is on your side there. Meanwhile - going back to the the works the lender undertook. The works were consciously in breach of lease.  The lender hadn't remedied the breaches listed in the dilapidations notice.  They destroyed the property.  The trustees compiled all evidence.  The freeholders lawyers then served a forfeiture notice. This notice started a different legal battle. I was acting for the freeholders against what the lender had done on my behalf as leaseholder.  This legal battle took 3y to resolve. Again, order them to revert it as they didn't have permission to do the works, or else serve an S146 notice for breach of the lease. The simple exit would have been for lender to sell. A simple agreement to remedy the breaches and recompense the freeholders in compensation - and there's have been clean title to sell.  That option was proposed to them.   This happened by way of mediation for all parties 2y ago.  A resolution option was put forward and in principle agreed.  But immediately after the lender lawyers failed to engage.  A hard lesson to learn - mediation cannot be referred to in court. It's considered w/o prejudice. The steps they took have made no difference to their ability to sell the property.  Almost 3y since they finished works they still haven't sold. ** ** I followed up some leads myself.  A qualified cash buyer offered me a substantial sum.  The lender and receiver both refused it.   I found another offer in disclosure.  6 months later someone had apparently offered a substantial sum via an agent.  The receiver again rejected it.  The problem of course was that the agent had inflated the market price to get the business. But no-one was or is ever going to offer their list price.  Yet the receiver wanted/wants to hold out for the list price.  Which means 1y later not only has it not sold - disclosure shows few viewings and zero interest.  It's transparently over-priced.  And tarnished. For those asking why I don't give up - I couldn't/ can't.  Firstly I have fiduciary duties as a trustee. Secondly, legal advice indicates I (as leaseholder) could succeed with a large compensation claim v the lender.  Also - I started a claim v my old lawyer and the firm immediately reimbursed some £s. That was encouraging.  And a sign to continue.  So I'm going for compensation.  I had finance in place (via friend) to do a deal and take the property back off the lender - and that lawyer messed up bad.   He should have done a deal.  Instead further years have been wasted.   Maybe I only get back my lost savings - but that will be a result.   If I can add some kind of complaint/ claim v the receiver's conscious impropriety I will do so.   I have been left with nothing - so fighting for something is worth it. The lender wants to talk re a form of settlement.  Similar to my proposal 2y ago.  I have a pretty clear idea of what that means to me.  This is exactly why I do not give up.  And why I continue to ask for snippets of advice/ pointers on cag.  
    • It was all my own work based on my previous emails to P2G which Bank has seen.
    • I was referring to #415 where you wrote "I was forced to try to sell - and couldn't." . And nearer the start in #79 .. "I couldn't sell.  I had an incredibly valuable asset. Huge equity.  But the interest accrued / the property market suffered and I couldn't find a buyer even at a level just to clear the debt." In #194 you said you'd tried to sell for four years.  The reason for these points is that a lot of the claims against for example your surveyor, solicitor, broker, the lender and now the receiver are mainly founded in a belief that they should have been able to do something but did not. Things that might seem self evident to you but not necessarily to others. Pressing these claims may well need a bit more hard evidence, rather than an appeal to common sense. Can you show evidence of similar properties, with similar freehold issues, selling readily? And solid reasons why the lender should have been able to sell when you couldn't.
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      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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Welcome/Norwich Union PPI.


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Hi everyone,This is my first time on this topic

 

.I am currently paying off two loans on reduced payments, one with Welcome which is almost finished and one with Norwich Union which is halfway through.

 

The Welcome document shows an optional payment protection insurance for £344 and healthcare for £170.The Norwich Union shows an item for Norwich Union Creditcare Gold for £369.Would I have case to reclaim these charges.Both date back to 2001.

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  • 2 months later...
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Hi everyone,

 

I took out two loans in 2001,

 

the first was with Welcome Finance and

 

the second with Norwich Union.

 

The Welcome loan was for £1300 but I was also sold "optional" payment protection for £344.67

 

and Healthcare for £170. the APR was 57.1%.

 

The norwich Union loan was for £1000 but they also added "Norwich Union Creditcare Gold"

which came to £369.50.the APR was 21.8%.

 

When I look at the loan agreements now I'm amazed to see that the Welcome loan ppi/healthcare comes to 39% of amount borrowed

,and the Norwich Union loan creditcare gold comes to almost 37%.

 

The Welcome loan has been paid but I'm repaying the Norwich Union loan to Cabot(who have bought the debt).

 

Does anyone know if I have a chance of reclaiming these ppi's.:confused:

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Yes indeed you do, get you claim in pronto ;) it was massively mis-sold and was just a money spinner for the financial sector.

 

Read the links at the top of the PPI FORUM loads of info there to get you on your way.

 

Good Luck

 

If you need more help or advice post here and someone with the knowledge will be along.

 

PF

Finally if you succeed with your claim please consider a donation to consumer action group as those donations keep this site alive.

 R.I.P BOB aka ROOSTER-UK you have always been a Gent on these boards and you will be remembered for that.

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  • 1 month later...

Hi everyone,

 

Today I phoned the OFT regarding claiming back PPI.

 

I was told that any agreements prior to 2005 were dependant on the finance/credit card company

being members of the General Insurance Standards Council,

 

if the company was not a member of GISC it could make any claim difficult.

 

Does anyone have any info regarding this matter.

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Hi, The FSA regulates PPI from Jan 2005, prior to this it was regulated (to an extent) by the GISC. Insurance companies did belong to the GISC but Finance comapnies were not compelled to to join.

Ask the Insurance company if they were members of GISC

  • Haha 1
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Hi PPI-HELP,My claim is against Welcome and is for approx' £780.Do you happen to know what this company is like to deal with.I'm told they have now been taken over,would this complicate my claim.

 

Some info on welcome.

 

305742 - Welcome Financial Services Limited

Current status: Authorised Effective Date: 02/11/2004 Tied Agent:

Undertakes Insurance Mediation:

Registered under Money Laundering Regulations:

Address: Mere Way

Ruddington Fields Business Park

Ruddington

Nottingham

Nottinghamshire

NG11 6NZ

Phone:44 0115 984 9200

Fax:44 0115 984 9302

Email:[email protected]

Website:www.cattles.co.uk

Notices: Unable to hold client money.

305742 - Welcome Financial Services Limited

Regulator Name Firm reference number Effective From To Financial Services Authority 305742 02/11/2004

Complaints Officer Address: Mere Way

Ruddington Fields Business Park

Ruddington

Nottingham

Nottinghamshire

NG11 6NZ

Phone:44 0845 618 7804

Fax:44 0115 984 9302

Email:

Website:www.cattles.co.uk

Hope this is of use

aa

 

 

 

 

I have no legal training and the advice I offer is a matter of support. Before you commit to any Legal action you are advised to contact a qualified legal practitioner.

------------------------------------------------

Bank charge successes:

Halifax - Full settlement incl interest.

HSBC - Settlement, goodwill no admission of liability about 75% of claim.

RBS - Settlement, goodwill no admission of liability about 70% of claim.

2 ongoing claims for bank charges with HSBC with more to come. (Supreme Court ruling could have upset these claims) They did :mad:

PPI Successes

PPI 4 settlements on 9 loans. FOS involvement on 7 added on the 8 % Statutory interest another 30% to both.

2 claims settled in full with LV without FOS involvement.

2 claims settled in full with HSBC without FOS involvement

 

PPI Claims ongoing with:

Cap one Now with the FOS

Barclays. Paid up today 24/04/10 cheque received for over £4,500 and in the bank.

LTSB still have to decide on this as their SAR production was abysmal. Papers data mixed up documents missing etc

 

1 Complaint not upheld by FOS they said it was ICO issue. Complaint upheld by ICO. See this..

Post 290 from

***RBS PPI Claim Long fight but, WON***

 

Please do not PM me for advice as it may be sometime before I can respond.

 

Keep at them. Do not give way and do not accept all they tell you, they will delay and stall for as long as they can to prevent repaying you your mis-sold PPI.

 

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  • 1 year later...

the advertisements, the claims management companies – and most of the lawyers don't understand the principles involved here and therefore they don't know what your talking about.

 

If you claim the refund of payments on PPI which has been mis-sold to you, you are seeking the return of money paid under a mistake. The six years limitation period begins from the date that you appreciated the mistake or the date that you could reasonably have done so.

 

This means that if you only realised that PPI had been mis-sold to you, say, three years ago, then the six-year period began from that moment which means that it would have another three years to run.

 

If it was only reasonable that you could have discovered the mis-selling now, then the six-year period begins now and runs to 2017.

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Thanks Bankfodder,We have had several loans over the last ten years or so,also a couple of credit cards.Can you tell me if there is a step by step guide to reclaiming PPI. From what I can gather it seems more complicated than the bank charges were.

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The claim is not really all that complicated at all Joe.

 

Assuming you do not have copies of all the agreements, your first step would be to send a Subject Access Request (SAR) to your creditors.

 

This is a legal request for them to provide all the information they hold on you as a data subject.

 

There is more information about the SAR on the PPI homepage sticky entitled "full sar for ppi"

 

Once you receive all the documents give us a shout and someone will be along to help you with the next step.

 

Don't forget to send the letter addressed to the data controller at the creditors registered address and post it special delivery, keeping a copy of the receipt as proof of postage.

 

Good luck

 

DJ

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  • 6 months later...

Hi everyone, Does anyone have an up to date address for Wellcome Finance ?.I'm in the process of reclaiming PPI from them.I sent off the first letter in August and got no reply.I used the address on the loan form, Wilford Business Park,Notts.

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ruddington is the mere way address (compliance)

 

things have a habit of going mising

 

send recorded to this address and head it welcome finance

 

Cattles Limited Registered Office:

 

welcome finance

Kingston House

Centre 27 Business Park

Woodhead Road

Birstall

Batley

WF17 9TD

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Beware i got my loan and PPI from Welcome finance and wasted an entire year exhausting thier complaints procedure . Getting no response i contacted the ombudsman who ordered Welcome to issue a final response .

 

The response stated i must direct my complaint to Bluesky Personal Finance and to this day i have no idea why ? something to do with broker ?

 

Bluesky Personal Finance

Tintern House

William Brown Close

Liantarnam Industrial Park

Cwmbran

Gwent

NP44 3AB

 

Anyway i wasted a year writing to Welcome , then another year writing to Bluesky , then another year writing to the Ombudsman , and this week i lodged a complaint against the financial ombudsman service because i am convinced the director actually owns both bluesky and welcome and so it is he whom ripped me off to begin with .

 

Its been a total waste of time for me but i wish you luck .

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  • 3 weeks later...

Hi everyone,I complained to Welcome Finance in August re PPI,today I received a letter from them (Final Response) they state that my complaint "is outside the relevent time limits."

They go on to say that "The rules of our regulator(FSA) state that where a complaint relates to an event that took place before 27 February 2003 we are not required to investigate your complaint.Sales of insurance made before this date were the responsibility of the insurance provider,not the broker who sold it"

They say as a result they have not investigated my complaint,and that if I am not happy with their decision I should deal with the FOS..within six months.

I really detest these bottom feeders and would be grateful for any help.

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