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    • Please see my comments in orange within your post.
    • no i meant the email from parcel2go which email address did they send it from and who signed it off (whos name is at the bottom)
    • I understand confusion with this thread.  I tried to keep threads separate because there have been so many angles.    But a team member merged them all.  This is why it's hard to keep track. This forum exists to help little people fight injustice - however big or small.  Im here to try get a decent resolution. Not to give in to the ' big boys'. My "matter' became complicated 'matters' simply because a lender refused to sell a property. What can I say?  I'll try in a nutshell to give an overview: There's a long lease property. I originally bought it short lease with a s.146 on it from original freeholder.  I had no concerns. So lender should have been able to sell a well-maintained lovely long lease property.  The property was great. The issue is not the property.  Economy, sdlt increases, elections, brexit, covid, interest hikes etc didn't help.  The issue is simple - the lender wanted to keep it.   House or Flat? Before repo I offered to clear my loan.  I was a bit short and lender refused.  They said (recorded) they thought the property was worth much more and they were happy to keep accruing interest (in their benefit) until it reached a point where they felt they could repo and still easily quickly sell to get their £s back.  This was a mistake.  The market was (and is) tough.   2y later the lender ceo bid the same sum to buy the property for himself. He'd rejected higher offers in the intervening period whilst accruing interest. Lenders have a legal obligation to sell the property for the best price they can get. If they feel the offer is low they won't sell it, because it's likely the borrower will say the same. I had the property under offer to a fantastic niche buyer but lender rushed to repo and buyer got spooked and walked.  It had taken a long time to find such a lucrative buyer.  A sale which would have resulted in £s and another asset for me. Post repo lender had 1 offer immediately.  But dragged out the process for >1y - allegedly trying to get other offers. But disclosure shows there was only one valid buyer. Again, points as above. Lender appointed receiver (after 4 months) - simply to try acquire the freehold.  He used his powers as receiver to use me, as leaseholder, to serve notice on freeholders.  Legally that failed. Meanwhile lender failed to secure property - and squatters got in (3 times).  And they failed to maintain it.  So freeholders served a dilapidations notice (external) - on me as leaseholder (cc-ed to lender).   (That's how it works legally) Why serve a delapidations notice? If it's in the terms of the lease to maintain the property to a good standard, then serve an S146 notice instead as it's a clear breach of the lease. I don't own the freehold.  But I am a trustee and have to do right by the freeholders.  This is where matters got/ get complicated.  And probably lose most caggers.   Lawyers got involved for the freeholders to firstly void the receiver enfranchisement notice. Secondly, to serve the dilapidations notice.  The lack of maintenance was in breach of lease and had to be served to protect fh asset. Enfranchisement isn't something that can be "voided", it's in the Leasehold Reform Act 1967 that leaseholders have the right to buy the freehold of the property. It's normal, whether it is a "normal" leaseholder or a repossession with a leasehold house, to claim this right of enfranchisement and sell the property with said rights attached and the purchase price of the freehold included in the final completion price. That's likely what the mortgage provider wished to do. The lender did no repairs. They said a buyer would undertake them. Which was probably correct. If they had sold. After 1y lender finally agreed to sell to the 1st offeror and contracts went with lawyers.  Within 1 month lender reneged.  Lender tried to suggest buyer walked. Evidence shows he/ his lawyers continued trying to exchange (cash) for 4 months.  Evidence shows lender and receiver strategy had been to renege and for ceo to take control.   I still think that's their plan. Redact and scan said evidence up for others to look at? Lender then stupidly chose to pretty much bulldoze the property.  Other stuff was going on in the background. After repo I was in touch by phone and email and lender knew post got to me.   Despite this, after about 10 months (before and then during covid), they deliberately sent SDs and eventually a B petition to an incorrect address and an obscure small court.  They never served me properly.  (In hindsight I understand they hoped to get a backdoor B - so they could keep the property that way.)  Eventually the random court told them to email me by way of service.  At this point their ruse to make me B failed.  I got a lawyer (friend paid). The B petition was struck out. They’d failed to include the property as an asset. They were in breach of insolvency rules. So this is dealt with then. Simultaneously the receiver again appointed lawyers to act on my behalf as leaseholder. This time to serve notice on the freeholders for a lease extension.  He had hoped to try and vary the strict lease. Evidence shows the already long length of lease wasn't an issue.  The lender obviously hoped to get round their lack of permission to do works (which they were already doing) by hoping to remove the strict clauses that prevent leaseholder doing alterations.  You wouldn't vary a lease through a lease extension. You'd need a Deed of Variation for that. This may be done at the same time but the lease has already been extended once and that's all they have a right to. The extension created a new legal angle for me to deal with.  I had to act as trustee for freeholders against me as leaseholder/ the receiver.  Inconsistencies and incompetence by receiver lawyers dragged this out 3y.  It still isn't properly resolved. The lease has already been extended once so they have no right to another extension. It seems pretty easy to just get the lawyer to say no and stick by those terms as the law is on your side there. Meanwhile - going back to the the works the lender undertook. The works were consciously in breach of lease.  The lender hadn't remedied the breaches listed in the dilapidations notice.  They destroyed the property.  The trustees compiled all evidence.  The freeholders lawyers then served a forfeiture notice. This notice started a different legal battle. I was acting for the freeholders against what the lender had done on my behalf as leaseholder.  This legal battle took 3y to resolve. Again, order them to revert it as they didn't have permission to do the works, or else serve an S146 notice for breach of the lease. The simple exit would have been for lender to sell. A simple agreement to remedy the breaches and recompense the freeholders in compensation - and there's have been clean title to sell.  That option was proposed to them.   This happened by way of mediation for all parties 2y ago.  A resolution option was put forward and in principle agreed.  But immediately after the lender lawyers failed to engage.  A hard lesson to learn - mediation cannot be referred to in court. It's considered w/o prejudice. The steps they took have made no difference to their ability to sell the property.  Almost 3y since they finished works they still haven't sold. ** ** I followed up some leads myself.  A qualified cash buyer offered me a substantial sum.  The lender and receiver both refused it.   I found another offer in disclosure.  6 months later someone had apparently offered a substantial sum via an agent.  The receiver again rejected it.  The problem of course was that the agent had inflated the market price to get the business. But no-one was or is ever going to offer their list price.  Yet the receiver wanted/wants to hold out for the list price.  Which means 1y later not only has it not sold - disclosure shows few viewings and zero interest.  It's transparently over-priced.  And tarnished. For those asking why I don't give up - I couldn't/ can't.  Firstly I have fiduciary duties as a trustee. Secondly, legal advice indicates I (as leaseholder) could succeed with a large compensation claim v the lender.  Also - I started a claim v my old lawyer and the firm immediately reimbursed some £s. That was encouraging.  And a sign to continue.  So I'm going for compensation.  I had finance in place (via friend) to do a deal and take the property back off the lender - and that lawyer messed up bad.   He should have done a deal.  Instead further years have been wasted.   Maybe I only get back my lost savings - but that will be a result.   If I can add some kind of complaint/ claim v the receiver's conscious impropriety I will do so.   I have been left with nothing - so fighting for something is worth it. The lender wants to talk re a form of settlement.  Similar to my proposal 2y ago.  I have a pretty clear idea of what that means to me.  This is exactly why I do not give up.  And why I continue to ask for snippets of advice/ pointers on cag.  
    • It was all my own work based on my previous emails to P2G which Bank has seen.
    • I was referring to #415 where you wrote "I was forced to try to sell - and couldn't." . And nearer the start in #79 .. "I couldn't sell.  I had an incredibly valuable asset. Huge equity.  But the interest accrued / the property market suffered and I couldn't find a buyer even at a level just to clear the debt." In #194 you said you'd tried to sell for four years.  The reason for these points is that a lot of the claims against for example your surveyor, solicitor, broker, the lender and now the receiver are mainly founded in a belief that they should have been able to do something but did not. Things that might seem self evident to you but not necessarily to others. Pressing these claims may well need a bit more hard evidence, rather than an appeal to common sense. Can you show evidence of similar properties, with similar freehold issues, selling readily? And solid reasons why the lender should have been able to sell when you couldn't.
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      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

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Mackenzie Hall Solicitors


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Hi,

Early last year I got into a bit of trouble and found myself taking out a payday loan with quick quid (stupid i know but thats a different story) anyway i then lost my job and told them that i couldnt afford to pay it back in full but now that i had a new job i wanted to pay off each month. They kept refusing and now yesterday I recieved a letter from Mackenzie Hall basically saying pay all in 7 days or else. I called them today to sort it out because I live with my mum and dad and obviously dont want epopel turning up on the door etc...The very rude scottish dude told me that unless i pay in full which is £742.75 within the next 7 days they will apply to take stuff form my mum and dads house, take me court etc etc, i really tried my hardest and offered to pay £100 per month which i think is quite reasonable, I have had experience with other debt collection agencys all of which have accepted monthly payments but these dont seem to be budging and I dont know what to do as they said I need to pay £150 today and then the rest at the end of the month to clear it...I really cannot afford to do this and all he said was "with all due respect its not my problem that you cant afford it im just telling you the situation and what will happen if you do not pay, this is the best i can offer you, i suggest you find some way of raising the funds"

What can I do? I really just want to pay each month there is no way i can afford what he is saying.

Any help appreciated

Thanks

x

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Report them STRAIGHT AWAY to TS and the OFT! This bunch of numpties are under scrutiny of the OFT at the moment and they've clearly breached a number of OFT guidlines and the CPUTR 2008.

 

Do you have a recording of the call? If they call again try and record, if you can't say 'everythng in writing only' and hang up ;)

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No unfortunetly I don't have a recording of the call. I am scared now to be honest, he said if I don't call back and pay the £150 holding fee by 7 tonight he will start doorstep proceedings. I just don't want them turning up at my mum and dad's to take stuff can they do this? Also he said something about applying to take it out my wages? No they never said solicitors they said "debt recovery and trace consultants" he said if i don't pay then it will be passed to "legal team"

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Something not many people know about. YOU tell them what you are going to pay, not the other way round. If they don't like it, let them take you to court and let a judge decide. Chances are he/she will make you pay much less than Muck Hall are demanding. These fools are powerless numpties and use threats of "may", "could" and nothing definite in their letters.

 

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If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

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They are not allowed to make threats like this - this is completely against the OFT's guidelines...If you are going to speak to them again you MUST record the calls....Did you ever receive a default notice ? Did you take the loan out online ? Was there any Protection Insurance on the loan ? Any other penalty charges ?

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Hi Sue,

Agree with Babybear. They are seriously out of order.

First off, stop worrying...they cannot come to the house and take anything. Only Bailliffs can do that, and even then only after a County Court Judgement has been obtained and even then only if you fail to keep up with repayments. The Court would only tell you to pay what you could afford..which would probably be much less than the payment you're offering.

From now on, as Babybear says, DO NOT SPEAK TO THEM ON THE PHONE. EVER. This is how they lie, cheat and terrify you into paying because there's no proof of what they say to you. If they ring again, refuse to go through security questions and tell them from now on everything must be in writing.

I'll look up some letters you can send them, unless anyone beats me to it! You'll get a lot of help and support to deal with these sharks on here..we hate bullies!!!!

Back soon, :)

Elsa x

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Thanks alot. I 'll definetly do this because he said if i have not called back with the £150 by 7 tonight he will call me! I just want to pay it off not sure why that is so hard! He said that a payment arrangment cannot be arranged because it's a defaulted account?! Strange seeing as I have managed to make monthly payments on other defaulted accounts! :confused:

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Do not pay a penny to this clown tonight whatsoever.

Report them to the OFT & trading standards immediately.

They are well out of order.

If he rings refuse to answer security question & insist everything must be in writing only.

Theres more chance of Lord Lucan turning up than anyone from these fools.

Just give him aload of abuse down the phone..he'll soon not ring back again ;)

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Lol thanks

I'll do that when he calls tonight. Thats the one thing I was worried about because nobody is at my house during the day, just my mum and she is disabled, just didnt want bullyboys turning up scaring the wits out of her! :mad:

I'm going to stand my ground on this one then, i'm not going to be bullied into skinting myself when I know that i am in the right x x

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At the risk of sounding really stupid...I can't end up in prison for this can i? One of my friends said if i don't pay the full amount they will take me to court and then i'll go to prison?!! :eek:

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At the risk of sounding really stupid...I can't end up in prison for this can i? One of my friends said if i don't pay the full amount they will take me to court and then i'll go to prison?!! :eek:

 

Nope, unless it's council tax and stuff like that, so don't worry ;)

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There is no such thing as a debtors prison nowadays so do not worry about that (as BB said).

 

Send Mucky Hall this letter if you want, and keep a copy by the door on the very, very slim chance someone does turn up:

 

Dear Sir/Madam

 

Account Ref xxxx

 

Please be advised that I will only communicate with you in writing.

 

Should it be your intention to arrange a “doorstep call”, please be advised that under OFT rules, you can only visit me at my home if you make an appointment and I have no wish to make an appointment with you.

 

There is only an implied license under English Common Law for people to be able to visit me on my property without express permission; the postman and people asking for directions etc (Armstrong v. Sheppard and Short Ltd [1959] 2 Q.B. per Lord Evershed M.R.). Therefore take note that I revoke license under Common Law for you, or your representatives to visit me at my property and if you do so, then you will be liable to damages for a tort of trespass and action will be taken, including but not limited to, police attendance.

 

Yours faithfully

 

As previously said, refuse to answer the security questions - if they continue pestering you, ask them to hold while you set up your telephone recording equipment ;)

 

Mucky Hall have recently been slapped by the OFT so you MUST report them as they will be reviewed in about 5 months now - the more complaints made about them since their slap, the better the chance of there is of these shysters losing their credit licence all together :D

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At the risk of sounding really stupid...I can't end up in prison for this can i? One of my friends said if i don't pay the full amount they will take me to court and then i'll go to prison?!! :eek:

 

With friends like that you dont need enemies :rolleyes:

Muck Hall have obviously scared you witless by the sounds of all this, like everyone has said..you have nothing to worry about with them.

They have no legal powers to money off you whatsoever - only a county court does.

So tell the clown who rings tonight to bog off or else you will also report him to the police (not 999) as well as the likes of the OFT,trading standards etc...

He is simply trying to get money off you by threats, which there are laws against in this country last time i looked?

Do not answer any security questions & do not confirm any personal details at all...

He will try to bully/intimidate you - refuse to give in to it.

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The threat monkeys have to hit their targets in a certain day, so will say anything to anyone in order to get them to pay up.

The sooner the licence gets taken away from these rogues the better :mad:

 

That's why we always say record the call if you answer it ;)

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That's why we always say record the call if you answer it ;)

 

Id love to record the calls BB but dont have recording equipment yet....as soon as my bank pays out to me AGAIN soon, i will invest in the technology :D

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