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    • Hi LFI, Your knowledge in this area is greater than I could possibly hope to have and as such I appreciate your feedback. In your point 1 you mention: 1] there is a real danger that some part of the appeal will point out that the person appealing [the keeper ] is also the driver. I understand the point you are making but I was referring to when the keeper is also the driver and admits it later and only in this circumstance, but I understand what you are saying. I take on board the issues you raise in point 2. Can a PPC (claimant) refer back to the case above as proof that the motorist should have appealed, like they refer back to other cases? Thanks once again for the feedback.
    • Well barristers would say that in the hope that motorists would go to them for advice -obviously paid advice.  The problem with appealing is at least twofold. 1] there is a real danger that some part of the appeal will point out that the person appealing [the keeper ] is also the driver.  And in a lot of cases the last thing the keeper wants when they are also the driver is that the parking company knows that. It makes it so much easier for them as the majority  of Judges do not accept that the keeper and the driver are the same person for obvious reasons. Often they are not the same person especially when it is a family car where the husband, wife and children are all insured to drive the same car. On top of that  just about every person who has a valid insurance policy is able to drive another person's vehicle. So there are many possibilities and it should be up to the parking company to prove it to some extent.  Most parking company's do not accept appeals under virtually any circumstances. But insist that you carry on and appeal to their so called impartial jury who are often anything but impartial. By turning down that second appeal, many motorists pay up because they don't know enough about PoFA to argue with those decisions which brings us to the second problem. 2] the major parking companies are mostly unscrupulous, lying cheating scrotes. So when you appeal and your reasons look as if they would have merit in Court, they then go about  concocting a Witness Statement to debunk that challenge. We feel that by leaving what we think are the strongest arguments to our Member's Witness Statements, it leaves insufficient time to be thwarted with their lies etc. And when the motorists defence is good enough to win, it should win regardless of when it is first produced.   
    • S13 (2)The creditor may not exercise the right under paragraph 4 to recover from the keeper any unpaid parking charges specified in the notice to keeper if, within the period of 28 days beginning with the day after that on which that notice was given, the creditor is given— (a)a statement signed by or on behalf of the vehicle-hire firm to the effect that at the material time the vehicle was hired to a named person under a hire agreement; (b)a copy of the hire agreement; and (c)a copy of a statement of liability signed by the hirer under that hire agreement. As  Arval has complied with the above they cannot be pursued by EC----- ------------------------------------------------------------------------------------------------------------------------------------------------------------------- S14 [1]   the creditor may recover those charges (so far as they remain unpaid) from the hirer. (2)The conditions are that— (a)the creditor has within the relevant period given the hirer a notice in accordance with sub-paragraph (5) (a “notice to hirer”), together with a copy of the documents mentioned in paragraph 13(2) and the notice to keeper; (b)a period of 21 days beginning with the day on which the notice to hirer was given has elapsed;  As ECP did not send copies of the documents to your company and they have given 28 days instead of 21 days they have failed to comply with  the Act so you and your Company are absolved from paying. That is not to say that they won't continue asking to be paid as they do not have the faintest idea how PoFA works. 
    • Euro have got a lot wrong and have failed to comply with the Protection of Freedoms Act 2012 Schedule 4.  According to Section 13 after ECP have written to Arval they should then send a NTH to the Hirer  which they have done.This eliminates Arval from any further pursuit by ECP. When they wrote to your company they should have sent copies of everything that they asked Arval for. This is to prove that your company agree what happened on the day of the breach. If ECP then comply with the Act they are allowed to pursue the hirer. If they fail, to comply they cannot make the hirer pay. They can pursue until they are blue in the face but the Hirer is not lawfully required to pay them and if it went to Court ECP would lose. Your company could say who was driving but the only person that can be pursued is the Hirer, there does not appear to be an extension for a driver to be pursued. Even if there was, because ECP have failed miserably to comply with the Act  they still have no chance of winning in Court. Here are the relevant Hire sections from the Act below.
    • Thank-you FTMDave for your feedback. May I take this opportunity to say that after reading numerous threads to which you are a contributor, I have great admiration for you. You really do go above and beyond in your efforts to help other people. The time you put in to help, in particular with witness statements is incredible. I am also impressed by the way in which you will defer to others with more experience should there be a particular point that you are not 100% clear on and return with answers or advice that you have sought. I wish I had the ability to help others as you do. There is another forum expert that I must also thank for his time and patience answering my questions and allowing me to come to a “penny drops” moment on one particular issue. I believe he has helped me immensely to understand and to strengthen my own case. I shall not mention who it is here at the moment just in case he would rather I didn't but I greatly appreciate the time he took working through that issue with me. I spent 20+ years of working in an industry that rules and regulations had to be strictly adhered to, indeed, exams had to be taken in order that one had to become qualified in those rules and regulations in order to carry out the duties of the post. In a way, such things as PoFA 2012 are rules and regulations that are not completely alien to me. It has been very enjoyable for me to learn these regulations and the law surrounding them. I wish I had found this forum years ago. I admit that perhaps I had been too keen to express my opinions given that I am still in the learning process. After a suitable period in this industry I became Qualified to teach the rules and regulations and I always said to those I taught that there is no such thing as a stupid question. If opinions, theories and observations are put forward, discussion can take place and as long as the result is that the student is able to clearly see where they went wrong and got to that moment where the penny drops then that is a valuable learning experience. No matter how experienced one is, there is always something to learn and if I did not know the answer to a question, I would say, I don't know the answer to that question but I will go and find out what the answer is. In any posts I have made, I have stated, “unless I am wrong” or “as far as I can see” awaiting a response telling me what I got wrong, if it was wrong. If I am wrong I am only too happy to admit it and take it as a valuable learning experience. I take the point that perhaps I should not post on other peoples threads and I shall refrain from doing so going forward. 🤐 As alluded to, circumstances can change, FTMDave made the following point that it had been boasted that no Caggers, over two years, who had sent a PPC the wrong registration snotty letter, had even been taken to court, let alone lost a court hearing .... but now they have. I too used the word "seemed" because it is true, we haven't had all the details. After perusing this forum I believe certain advice changed here after the Beavis case, I could be wrong but that is what I seem to remember reading. Could it be that after winning the above case in question, a claimant could refer back to this case and claim that a defendant had not made use of the appeal process, therefore allowing the claimant to win? Again, in this instance only, I do not know what is to be gained by not making an appeal or concealing the identity of the driver, especially if it is later admitted that the defendant was the driver and was the one to input the incorrect VRN in error. So far no one has educated me as to the reason why. But, of course, when making an appeal, it should be worded carefully so that an error in the appeal process cannot be referred back to. I thought long and hard about whether or not to post here but I wanted to bring up this point for discussion. Yes, I admit I have limited knowledge, but does that mean I should have kept silent? After I posted that I moved away from this forum slightly to find other avenues to increase my knowledge. I bought a law book and am now following certain lawyers on Youtube in the hope of arming myself with enough ammunition to use in my own case. In one video titled “7 Reasons You Will LOSE Your Court Case (and how to avoid them)” by Black Belt Barrister I believe he makes my point by saying the following, and I quote: “If you ignore the complaint in the first instance and it does eventually end up in court then it's going to look bad that you didn't co-operate in the first place. The court is not going to look kindly on you simply ignoring the company and not, let's say, availing yourself of any kind of appeal opportunities, particularly if we are talking about parking charge notices and things like that.” This point makes me think that, it is not such a bizarre judgement in the end. Only in the case of having proof of payment and inputting an incorrect VRN .... could it be worthwhile making a carefully worded appeal in the first instance? .... If the appeal fails, depending on the reason, surely this could only help if it went to court? As always, any feedback gratefully received.
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Any one work for whirlpool repairing fridge/freezers


Freya
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hi does anyone out there work for whirlpool? I purchased a whirlpool side by side fridge freezer 18 months ago the temperature in the fridge side will not work properly although it shows -24 on the freezer side and 2 on the fridge it is not at that temperature.Surely it should last longer than 18 months for domestic use

 

I purchased it from Curry's online, Whirlpool wont repair it without charging me an arm and a leg. Any help will be appreciated. Thanks Freya

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Hiya, I don't work for Whirlpool but to be honest your first port of call should be Currys as your 'contract' for the ggods lies with them, not the manufacturer. Under the Sale of Goods Act:

 

The Sale of Goods Act 1979 (as amended) says that goods should be as follows:

 

This means the goods must meet the standards that any reasonable person would expect, taking into account the description, the price and all other relevant information. In some circumstances, the retailer may be liable for any statement made by the manufacturer about the goods.

 

Satisfactory quality includes the appearance and finish of the goods, their safety and durability and whether they are free from defects (including minor faults)

 

  • Fit for the purpose

that goods of this type are generally sold. They must also be fit for any specific or particular purpose made known to the seller at the time of the agreement.

 

  • As described

- goods should correspond with any description applied to them.

 

Email Curry's ( best to keep all correspondence in writing ) and see what they say. Under the Act the goods should last for a 'reasonable time' but this isn't specified and will vary depending on the goods. It's usually accepted that the time goods should last is how long any 'reasonable person' would expect similar goods to last... I would certainly expect a brand new fridge-freezer to last longer than 18 months...

 

Good luck! :)

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Thanks for your help I have emailed them I will now wait to here what they say .

I had previously spoken to them on the telephone they told me it was not their problem. I would have to contact the repairs telephone number and pay for the repair myself.I will let you know what happens.Thanks again Freya.

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No problem, good luck with it. I've also had a look on the OFT ( Office of Fair Trading ) website which links to this Consumer Direct . There's specific info regarding electrical goods:

 

If you have used them more than a few times or have had a reasonable opportunity to check them, you are probably still entitled to a repair or replacement. A repair should be carried out within a reasonable period of time and without causing you significant inconvenience. Any repair should restore goods to a satisfactory condition. If this does not happen, you are entitled to a replacement or compensation. This could be a sum of money or the cost of hiring a temporary replacement, or perhaps the loan of a replacement.

If the goods cannot be replaced or repaired economically, you are entitled to a refund. The trader may make a reduction from the price you paid to allow for the use you have had from the goods.

 

If things go wrong

 

If you determine that there is a problem with the electrical goods you have purchased, do the following.

  • If you can, stop using the goods at once.
  • Check there really is a fault - read the instructions carefully.
  • Be certain that the fault was not caused by misuse, an accident or by not following the instructions.
  • If you can, collect together any instructions, leaflets, packaging etc which came with the goods. Pack them all up with the goods.
  • Locate your proof of purchase. If you haven’t got a receipt, you can use a credit card voucher or cheque stub. Own-brand goods, something exclusive to one shop (such as a customised carrier bag) or the packaging may prove where you bought the item. If someone was with you when you bought it, they can back you up. Remember - it is up to you to show where and when you bought the goods.

You will now need to contact the trader straight away and report the problem. If you bought the goods locally, visit the trader. Take the item, the packaging (if possible) and any proof of purchase with you. If you cannot take the goods back to the shop, either phone or write to the trader.

 

 

Hope this is useful - by the looks of it you can go direct to this site and seek further help if Curry's won't play ball...

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edit: incorrect info.

 

 

Big Blue One what is the correct info I still haven't got my fridge fixed 2 weeks on. They told me to find out whats wrong with it get the part and have it fixed.In other words do it myself, Currys are officially crap.

 

I have no idea what to do next.

 

 

Freya

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  • 2 months later...

Thanks to everyone who sent messages to me with help. I managed to get it repaired and get Currys to pay for the repair plus depreciated credit too. A good result all round even if it did take a couple of months.

 

Kind regards Freya x

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  • 9 months later...

Freya

We are having the same problem with our 16 month old side by side fridge/freezer. After your repair had been done - has the appliance worked ok since?

I am about to try my retailer quoting "sale of goods act" satisfactory and durable condition.

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  • 1 month later...

Hi, I purchased a Whirlpool side by side fridge freezer 3 years ago from Whirlpool direct. 3 months later the fridge started freezing. An engineer called & replaced the diffuser. After the fifth time the diffuser had been replaced over the next 2 years, lots of time wasted on the phone, unanswered letters, fresh food being frozen & having to be thrown away, waiting in for the engineer & being told by Whirlpool that "as the appliance is in full working order at the moment (after the engineer has been & fixed it!), we cannot offer you a replacement" we had had enough. The next time it froze, we arranged for the engineer to come & inspect it but refused to let him fix it. Contacted Whirlpool, who contacted the engineer & eventually got a replacement fridge/freezer, Jan 07.No fridge over Xmas & new year-nightmare! Guess what, we have just had to chuck most of what was in the replacement fridge as it froze. There were even shards of ice in my beer. Well, that was nice actually.

It is 7:15 pm & I am waiting for the engineer to call round to fix this latest problem. (the diffuser was replaced again)

The after sales of Whirlpool has been very poor. Deny deny deny seems to be their anthem. It does not take a rocket scientist to work out that if you have had to change the same part six times, the problem lies somewhere else!

Anyway, the moral of the story is, keep complaining. List and keep detailed accounts of all your calls & copies of letters & if needs be, threaten them with small claims court action, as this seems to be the only language they understand.Trading standards helped & supported us.

We'd be interested in hearing from others who've had this continuous complaint-especially if it was sorted out.

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  • 1 month later...

Hi I have the same problem as Freya with my whirlpool fridge freezer and Christmas is approaching fast! Unfortunately mine is a lot older so no come back on sale of goods act. I have already paid out within a year of having the fridge a lot of money to an engineer to fit a new circuit board so am loth to go there again. For what was a very expensive piece of kitchen equipment at the time it is rubbish! I will never by a Whirlpool anything again and am seriously thinking of dumping this one. Does anyone know what is actually wrong with it - is it the thermostat? My water dispenser also does not produce any water and makes a loud knocking noise when pushed although ice is still being produced.

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Hey Coolchick,

 

Had my whirlpool side by side fridge freezer for about three years. Occasionally I notice that the fridge side seems to go into overdrive and cool the contents below the set temperature. I also get the knocking sound when using the water dispenser although ice maker seems to work OK. Anyone know what the problem is?

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Hi,

The engineer noticed the banging noise when he was replacing the diffuser a couple of months after we'd had it. It was straight forward and just needed the pipes securing properly. It's quiet again now. We had the circuit board replaced on our first one-didn't stop it from freezing the fridge though. Would never recommend Whirlpool. We did purchase a fridge thermometer to let us know when the temp was dropping. The digital one outside the appliance didn't change when it froze so you had no idea until you opened the fridge. The diffuser lasts a couple of months and then just goes. The life expectancy of a white goods appliance is 5years i think so this stinks!

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best advice i can think of is photo copy all the engineer reports or all the notes you have from day one about the issues and phone/write to curry's / DSGI using the words Sale of goods act.

 

normally you would after such a long period need to get a independant report to prove that it is over freezing due to you striking the fridge damaging it. but providing proof of the ongoing issue with the exact same fault each time should be sufficient.

 

ensure you mention that you are seeking a remedy under 'Sale of Goods Act' otherwise you will definetly get no where.

 

the local stores dont have engineers, they are also not legally trained to deal with SOGA issues. plus they dont have the authority financially to deal with issues beyond 12 months. so i would suggest not involving the store staff as you will not get any results unless you use agressive language to force the staff to refund to shut you up infront of the other customers. or it can simply get you banned from the store.

 

again writing to the head office, customer complaints, customer services department or calling them will get you more action.

 

some retailers wait until the threat of small claims court is mentioned. but try contacting them with proof of on-going issues. tell them that you are no longer accepting another repair as under SOGA you can now request a replacement or recission (refund) because repairs have been tried and failed.

 

although it is many months on, by showing proof of on-going issues you should expect a high percentage back in the form of a refund. if this is the remedy you request

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  • 3 weeks later...

Hey Simsan

 

I also get the knocking noise and my fridge also freezes food too. It seems we all have the same problem. I have read a post by an engineer on the net which claims that the whirlpool has a design fault in the cooling unit which causes it to ice up and make the polystyrene all soggy and then the fan stops working. Try defrosting I have heard that this works. The engineer replaced my fan unit but a month later it has gone again and the engineer can't come until after Christmas!

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  • 3 months later...

It was interesting to find this thread on the fridge freezers because when I called Whirlpool to say my fridge was freezing they sounded very surprised - but obviously it is a common problem.

We just got it fixed in time under warranty but it has gone again less than two weeks later and is now out of warranty. I've told them I'm not paying for the repair because they failed to fix the fault. I will be awaiting their return to fix it with trepidation.

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  • 5 months later...

Hi guys,

 

I have got exactly the same problem.... and guess what....

Whirlpool were shocked that it is doing this. Mine freezes things in the freezer for 3 days then defrosts them.

 

They sent an engineer out who opened the fridge door and said everything looks fine.... closed it and said there's nothing wrong.

 

At this point it was not frozen....

 

We are so frustrated because not only are we throwing our food away but my babys food too... which means when we wake up baby has no food!!! (of course we feed her an alternative..!!)

 

Any ideas of what the fault actually is???

 

Any help would be much appreciated!

 

Thank you

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  • 10 months later...
  • 9 months later...

Bit late i know but...

 

What is considered reasonable time for fixing a fridge... it has only been a week but with the anticipation it will be at least another before it is fixed... to me this is unreasonable time as a fridge is something of a necessity?...

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  • 2 months later...

Here is a difficult one,

 

i bought a fridge/freezer 2 years ago on the 14 aug 2008. it has stopped working, and i ould like sainsburys to fix it under the sale of good act 1979 as i paid over £800 for it and it is reasonable to expect it to last for more than 2 years.

 

however service was operated for sainsbury's by drl limited, i keep getting passed to either company to deal with this who shall i pursue this with?

 

and is it reasonable to expect a 800 quid fridge frezzer to last more than 2 years? under the sale of good act. It was a whirlpool fridge freezer side by side

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