gyzmo im back!!! and to the other poster. yes there are set scripts. as i have already mentioned many moons ago there is a OASIS system inplace in UK stores which tells the staff what to do if things go wrong. foreign staff do have scripts because thats how they learn english. if i remember you work for techguys. which is sheffield based. and the customer complaints department is also UK based. but ever tried asking for stock or going through a non technical or problematic department then u DO get foreign accent staff. retail complaints is helping people because everyone on here at one point has mentioned how they get told to return to store when a item is a repairable product. i myself have tried contacting the 0844 56 1 00 00 and got frustrated at the response. 0844 800 60 20 is a uk number. its cheaper then their old 0870 242 0444 or watever it is. any help is better then no help. and gyzmo sending everyone to the store to argue the toss with a staff member demanding instant result knowing full well the staff are untrained to repair certain products that it has to be sent away. and then informing consumers to avoid the next business day home pickup. but waste time travelling to store to get frustrated and then have item instore for week+ before pickup. is not helpful. please explain your thought process how in the real world that a next day pickup from any location they choose simply by calling a 0844 number is not as helpful as arguing with staff in a store that legally and physically cant repair it themselves next business day. answer please im back

Ha ha gyzmo. complaints retail isnt me. but i love how you insult and accuse people who have a different idea then you to be me. yes im back!! lets quote you, from a post you said against me from any moons ago. "please do not confuse guarantees with the sale of goods act" in a court of law, batteries ARE consumables. ever read the packaging on the side of torches, clocks. hey ill give you a clue, its a movie..ever seen the movie. 'batteries not included'. under manufacturers guarantee they ARE guaranteed for 12 months. which is great, but in a court of law using sale of goods act you have to show proof of usage allowed, etc. OK so the battery has a 12 month guarantee which as described should last 12 months. blah blah blah. so under the sale by descriptions the battery can be replaced. "please do not confuse guarantees with the sale of goods act" can i add that i know of people that use a computer for under 5 minutes to print out a single email. and server users, hard core gamers and hospitals that use a computer for over 8 hours. so 15 minutes to 8 hours is a average user not a EVERYONE user. your limited knowledge needs expansion before posting what you feel is correct Oh and yes im back!! one last thing to add. SOGA does not mention the 6 year rule actually in SOGA but if 6 years is the limit.. THEN ITS THE LIMIT!! get it.. its the LIMIT so 6 months to 6 years is the limit. its not stated its just general knowledge and fact. if statute to limitations ever changed then so would the 6 year limit. expand your knowledge and read between the lines, understand one act may affect the other. one act may limit another. and one act may help another.

putting sticky labels into a printer is like putting honey into a printer. unless the guarantee or manual says you can do it. DON'T HP printers are bottom feeders which roll the paper back on itself. try rolling the label sheet... o look they come off. label sheets should only be used on top loaders which dont roll the paper. WARNING BELOW IS AN ANALOGY, an imaginative comparison. no quotes from OP have been used WARNING BELOW is an example idea TOTALLY UNRELATED in product type but similar in consumer type. anyone with IQ over 100 will have no problem understanding it. read the manual or next week you may have to return a brand new car to the dealership because you hit another car and believe that personal mis-use of your car is a manufacturing fault. WARNING gyzmo finds no faults with many peoples posts about the topics involved. apart from the fact he cannot understand them. but knit picks, spellings, grammar, and when it comes to comparisions he lacks the intelliagence that a car has nothing to do with the printer. but the point is the consumers point of view not the product involved. Gyzmo goodnight

where does it say staff get aggressive, abusive, threatening? from your quotes i can see no 'bullish' behavior. BUT i have seen you mention your behavior which in a equal rights society, where everyone is treated equal. i would assume that you should show someone some respect in the future. pcworld sell motherbaords from abit, asus, etc.. online retailers sale motherboards from the SAME manufacturers. May i ask why shopping online makes a difference? put it this way if you had a faulty board, emailing the online retailer to organise a pickup and actually getting the exchange is not as easy as going to the shop. online descriptions of products is about as indepth as the packaging on the box. so apart from the attitudes of staff, what are you gaining? you say they openly offered refund or exchange and second time around they also offered to inspect the board, right? do you also realise that some retailers can charge £70 to inspect and bench test a pc to find out what is at fault. did they ask for any money? yes it is a product they sell, but if there is no fault with the board then they can legally charge a inspection fee. lets say you went through the court process under SOGA and actually got to a small claims court case and you actually lost. you would be out of pocket plus they could add on their charges and labour time. again did they ask you for money or atleast inform you it may be chargeable if found that there was no fault with board. your argument needs more information because apart from staff attitudes i cannot see much of a valid argument to insult a whole company. Ever thought that 3 members of staff, as quoted by yourself maybe a little shorthanded for a computer store with no other repair centres nearby. ever thought that maybe they are busy. may i ask what your employment is to see if there is a suitable analogy so maybe you will see that they are doing a job that cannot be left alone. from what i can see in most stores the grey shirts are technicians paid to repair and upgrade PC's they have a diary system to follow each day, of jobs to complete. most customers have a wait of approximetly 2 weeks for their 'healthcheck' so you having to wait 3 days is a good thing. may i add that you know that monday is the first day that they had a oppertunity to inspect it. fully well knowing the FIRST oppertunity would not be until monday wouldnt it be better to have maybe exchanged to a different brand or atleast taken your whole PC in for them to inspect. this i believe is a niave customer with no retail experience to realise that people have jobs. i just wonder what your job is and what you do exactly, how you treat colleagues. atleast try filling in some gaps in your story, like how they bullied you. ignoring you and not giving you an exact time in minutes of job completion is not bullish behavior

Of course you use webstores. you prefer writing and clicking your order then talking to people. No wonder your on here complaining with the rest because you dont know what a true shopping experience is. true human interaction. Store staff are human not born geniuses. put if this way if you need to know something that requires you to ask a shelf stacker a highly technical question then maybe you are not qualified enough to be using the equipment you wish to use. Id advise personally learning the technology first. how it works, how to set it up and reviews about best manufacturers to choose. Pcworld from my experience is a supermarket that specialises in computers. they know enough information to get people by. But unless customers are willing to pay £60 extra for an hour of a specialist fully qualified experts time. then dont expect much response from pcworld staff. Sainsburys is a supermarket that specialises in food. try asking a sales assistant what a antioxident in the food you buy does for the body. Ask them the calorie content of a single bite of a butter filled croissant. Ask them the amount of milli litres of juice that comes out of a orange fruit. The staff are there to help if they can but dont expect anyone to know everything about what they sell. i simply think that is laziness and someone just trying to avoid learning a technology or getting expert advice at £60 a time. PCWorld staff do not charge for advice they give so shut up and back off with insults. If its not a important decision making factor then it wont be advertised. The important information on a pc or electric product is on the box. if you need to know anything more technical then you are either technically qualified enough to be able to research the answer. or maybe not technically qualified enough to be using the product if you dont know the information.

dont assume anything. other people having cracked screens may not mean it a common problem that can be used as evidence that its an inherent fault. unless a recall has been done. such as the battery recall on dell/sony laptops ages ago then there is little to no proof that you can use other peoples accidents as proof that you not neglect the laptop. there are statistics that most road accidents occor by people under 25 years old. Using your assumption does this mean that you can cause an accident by reversing into a 24 year olds car and blame them based on the national statistics. no!! there needs to be witness (reports) made. So stop being lazy and if you want to use your rights, then do it the proper way. Get an independant report from a VAT registered engineer and contact the bean counters at head office. We all know what store staff are like, they do not have training to repair fault, experience to analise difference between pressure cracks, impact and other type of cracks. They do not have the authority to financially deal with refunds, repairs or exchanges. head office bean counters have the authority. they have produced a system called OASIS that has a set procedure the store staff can use to save them seeking authorisation with each customer. but beyond 12 months there is no instore procedure. dont waste your time. dont bother sending legal documents like informing the company of small claims court cases to someone not legally trained. this site seriously needs to research and produce a 'how to' guide. telephone / email addresses of legal departments, customer service departments and complaints departments. comet currys and comet now use 0844 numbers which are local rate not 0870 (12p/min). everyone on here says how store staff are untrained and un respectable. and yet a few known faces still push consumers into the path of the staff and then after knowing there no remedy from that staff member that day they then seek legal advice to go to small claims. fully ignoring repair centers, engineers, customer services departments it a limitation of options. it only leads to a small claim court case. this is what the few knwon faces want. to make the "claims totalizer" go up. they do not care about you getting the product sorted. just about making this website look good. oh and read the bit about if u receive a claim, make a donation. hmm explains a few things too.

hmm i wonder if anyone has brains to realise that cracks dont happen naturally. whether beaing caused via vibrations, bending, damaging or neglect cracks dont just appear. laptop lids are not robust especially if you dont unhinge/lift the lid proberly and evenly. manufacturing faults include missing pixels, dead pixels, lack of clarity to screen, lack or contrast, lack of brightness. i beleive instead of seeking a resolution do to the fault itself which can be disproved easily. simply state that under SOGA the product has to be durable for a certain length of time and that it has failed under durability. this requires less proof of abuse etc then trying to claim under fault. either way you may find it faster and easier to try claiming from your household insurer instead. i would suggest you getting a independant report from a VAT authorised engineer. make sure it is vat authorised or DSGI could class this as not independant but made by a family friend. or yourself.

sorry but claiming for eating takeaways is not part of SOGA it is the consumer that decided to buy expensive takeaways rather then eating salads, microwave meals or sandwiches. if this is the case then when i bought my car do i get to claim back 2 weeks of bus/train tickets because the car was not delivered in 20 seconds from purchasing it. do i claim back £5 in cash for the cost of cigarettes from the amount people on the train/bus could have/did borrow from me? how about the electricity. because i was not at work everyday because of train delays preventing me getting there. i have wasted more electricity staying home watching TV. what about the loss of earnings from not being at work. all of the above is a no. because they delivered and completed there part of the deal within a reasonable time... you admit yourself that although it to two attempts you now have a cooker fitted and only within a week from first attempt.. if they refused to fit it. or it went on for months then you might have a case. but a couple weeks is classed as reasonable time. so good luck if you want to try, but i see very little light at the end of the tunnel.

read more of the website.. store staff cannot refund a delivery with the click of the finger. online and store use different systems. best advise to save arguments is to phone the online customer services and ask for a receipt that is acceptable instore. a delivery note does not show valid purchase details. or delivery costs etc or even the store codes that they can use to refund the cost. i know this from talking to staff at the pcworld store who are pretty much the same.. the online customer services department will email you a invoice with a receipt number, and codes. which the store can use. if you do not provide this then the store cannot take any action without messing around with their system which can be classed as fraud. and if a certain person replies saying he dont care he knows his rights and blah blah.. he has only one side of the story. and limitation or ability to return goods to specific or non specific destinations is not part of your right. it is a policy not a law. a returns POLICY. yes bad customer service to not honour it but take it to court is a waste of time. put simply.. you do not have the right to go wherever you want for a refund. it is a 'good will' to not limit you to just dealing online. so dont argue. it is NOT your right. it does state you have to provide a receipt. this includes the receipt number and product codes.. delivery notes is not mentioned in their policy so if you want to use their policy then follow their rules. otherwise use SOGA to your advantage to say you have not accepted goods and return them to the website address.

i agree that the manager fobbed you off and not simply informed you to contact customer services, legal department to get authorisation. the sale of goods act is a law, an act. a store manager is not trained in law or in accountancy. therefore he cannot authorise a repair, replacement or a refund without the proper authority. your sale of goods act rights are with the company. not the manger. yes he lacks the training to pass you onto the right department with the accountability to asses and remedy a solution under soga. by law a resolution has to be with least inconvenience to the consumer and least costly to the company. also a investigation may be required to ensure the independant report is truly independant. some advise. all retail stores are simply box shifters. they have little to no legal expereince and because they do not lose any pay by kicking customers out of store, they do not care. its even worse with online who can simply hang up or just not reply to emails. but thats what happens in our UK economy. i would ensure the independant report is a VAT registered business. otherwise they can refuse to accept the report as being independant. store staff from talking to them would love to just hand customers the world if it would shut them up. but at the cost of losing the business major amounts of money (see in particular DSGI risking leaving the FTSE100) profits are not as high as before. so companies cant just take customers word for it and do anything without authorisation from the bean counters. i suggest writing to the customer services about ur issue and yes your letter looks fine. but i beleive that there needs to be some understandding of retailer store staff responsibility or, lack of.. managers are primarily to sort out arguments and target staff.. retail chains argos, currys, homebase and comet have no legal responsibility to act on it.. it is just bad customer service to fob off, not inform consumers. think of it this way.. as some may think differently.. you buy something from a one man band shop. it goes wrong.. instead of going to responsible and accountable person like the managing director. you go to the 16yo stock filler and demand the world. yes training is the cure to everything. but if you research DSGI and other retailers you will see the lack of profits to afford it. if the UK wants to buy something cheap, then expect to pay the consequence.

nice motheract. someone that actually reads the aftersales leaflets that retailers provide. gyzmo hope this proves you wrong. and by the way the cceptance of goods is about sale by description. because the consumer cannot physically see the product they order online they have the added right to not accept the goods within a certain time so they can inspect the goods. this is used to ensure no damage and that the product is as described. using a fault as a reason to not accept the goods is rediculous. they are two very different things. again id suggest a little more research into SOGA. if the item is faulty and the product is deemed as only requiring a recovery. then try doing the recovery. if it continues to fail then the retailer have to deal with it. simply suggest doing the recovery and using it again. try not installing any software or devices. just play with it with the built in software like the chess games and wireless internet. if it plays up and still under 28days from purchase then return to store for a replacement or refund. after 28days it will need to be sent off for repair. so go to store to allow them to send it off or save time and stress and call their repairline 08709013000

retailers do have rights by the way. consumers do have rights.. but they also have responsibilities. gyzmo dont even attempt to pretend you know differently. you have no idea of retailers rules and regulations, legislations or anything. your advice is one sided and opinionated so dont try it. the retailer has the right to inspect and test the pc to ensure it not caused by consumer. there is a known xp/vista issue caused by a windows update and even a update from napster/itunes that filters out the CD drive. this is simply software related. which would not be under warrenty. so for cd/dvd faults they do have to be tested. all retailers know to especially look into and check cd issues because manufacturers will charge retailer large amounts if it gets returned with the filter issue. yes your issue ended up as a loose cable but even so retailers have the right to inspect the product before honouring replacement or refund. reasonable time can be many weeks and comet did not make your pc they just supplied you with it. imagine it you bought it direct from the manufacturer. got it home had the issue.. and then have to post it back to them to investigate, connect it up and send back to you. being without pc for 2 days is great dont complain about retailers that do the job. sorry they are not supermen and wizards to sort it out in miliseconds. and sorry consumers cannot afford to buy high profit products for retailers to pay for highly qualified instore technicians 24/7. it got sorted and it only took a couple days. also stateing your annoyance about 5 hours of going place to place. shows you have som anger managment issues. i would suggest reasising in todays UK econimic environment there is no chance of you having a personal engineer onsite, or a personal shopper to save you 5 hours of shopping. for the price of a hp pc that you may only replace every 3-5 years. i have a little shop of my own and i hate consumers that dont realise what they get for free.. the benefits and be greatful for it. the consumers that beleive its their right to demand everything because they gave a company £10 profit for a product that lasts 3 years. do the maths retail chains cannot afford to be instant replacement companies because there is no profit in the pc's to do so.

HD complient HDCP complient HD compatible and HD Ready are all different things. by mentioning the letters HD or high definition this simply means that the screen can show high resolution content. whether it is through component cables, HDMI or DVI Sockets. if the TV can show high quality video then why not watch it. it does not matter about what cables it uses as long as you receive a signal. you are causing an argument for no reason. the sky box has different options to plug into different TV's it will display the video at the valid high definition resolution. i would simply suggest you look more into all the different bits to do with what is required to have the HDReady logo. such as it has to have HDMI, show at certain resolution and so on.. HD complient or other HD descriptions do not require certain cabling to be classed as it. they just have to show the resoltion. you have proved that it shows the resolution because you were happy with the great quality at the time of sale. just simply use the other cables and you will get the HD channels. there is no mis rep just misunderstanding of the different HD statements. HDReady is the only true one to look out for. it has the resolution plus all the HDCP, HDMI etc. its only a not fit for purpose if it was it stated the words HD Ready.. or did not show atleast 720 resolution.

again advising action without knowing all the facts the whatever happens agreement is a monthly payment. have you asked the OP if they have been debited the amount of two laptops. or is it just on the delivery/order form that it is what they requested. also you could ask the call operator to put the OP through to the store to see if the store can process a whatever happens agreement over the phone alternativly you could also inform the OP of the website saynoto0870.com SAYNOTO0870.COM - Non-Geographical Alternative Telephone Numbers type in currys and it gives alot of numbers of local stores. it does not have to be a local store to the OP to set up a wateverhappens but it helps to get to know a person you can go see if problems arrise. i only know about pcworld stuff because of my close relationship with store staff at the local branch to me. but in the pcworld store they process their aftercare agreements over the phone. plus with their new incentives and staff targets being asked to set up a agreement for a laptop from another store is a bonus for them because to them its classed as a standalone strikerate. meaning they get 200% on the target because they did not sell a laptop with it. i beleive currys would be the same instore, very willing to set up a agreement

although you have had a reservation under the orange deal unless you have some paper quote or price ticket or anything else prices are subject to change. this is why advertised deals have to state stuff like "offer available till 25/12/07" even quotes these days have to state a valid for 15days on it. vocal quotes have no validity apart from that day, time. sorry but you will have to really fight your case to get any result.. the only thing i can think of is if you know the exact price to the penny then you can ask the manager out of all the pennies in the world, how would you know the reconditioned price unless the sales guy told you it.. then they might have to admit you have been told a price.

ok before gizmo pretends he knows everything. he does not know pcworld policies and stuff. i have personally visited the store and actually asked them what the process is. yes under soga pcworld have to do something. this involves you proving to pcworld that it is faulty from production. a independant report from a engineer who has fully tested the laptop. this does not mean getting a friend to write a report. this does not mean just physically looking at the laptop for damage. a proper fully verified independant report. send this to pcworld who will investigate and assess if they use their techguys to repair the laptop or give you ur moneyback as a refund or vouchers for new product. calling techguys direct out of warrenty.. techguys would class themselves as a separate entity then pcworld so would charge for their services. you will require pcworld approval to get it sorted at no cost. toshiba-sony screens. bad news they are totally different. sony use a screen called x-black toshiba do not. ye some of the fundimental pieces of the screen like the thin film protective layer on the screen maybe the same but the backlight is different and the screen itself is different. just go to any retailer selling toshiba and sony and have a look at the screen. you will notice on dark movies that the sony screen is a darker shade of black.

best advice i can give is this. in pcworld they have several different levels of each brand, all varying in price/spec. rather then picking a £1000 laptop with 2gb ram and 200gb HD it would get you further picking a £500 laptop with 1GB ram and 80gb HD and ask them to upgrade the ram and HD. most vista laptops use DDR2 SODIMMS which 1GB is about £30 Sata 2.5" HD's for a 200gb are less then £100. they may charge a labour techguy service to reinstall the vista on new HD and install the ram but in total even if you add the labour charges it alot less then £1000. plus because labour is like 100% profit they are alot more considerate when it comes to payment time to do some discount for your inconvenience of waiting while it gets sorted. i spoke to a staff member instore who prefers this method of selling as a laptop equivelent they sold last week would have been £999.99 but with labour ram and the basic laptop the total came to £820. then the customer got £50 discount. making the lot £770 usually the staff are only allowed 1% or 2% discount. if a sales person did not use discount on 4 sales then the 5th sale could be able to have 5% to 10% discount. so on a good day with a very savvy sales guy on a £1000 laptop the most you can get is about £100. but highly unlikely. but upgrading a basic laptop can earn you over £200. worth trying. or just show great interest in a £1000 laptop and take your chance. if the sales guy says no then go for the cheaper one and either upgrade yourself or ask them what they will do for a job lot deal if they upgrade it

yep you do not read much gyzmo. if you fully want to use your SOGA rights then this will involve a small claims court case. taking many weeks/months to organise. if however you wish to get the product fixed then dont waste your time talking to untrained staff.. talk to the trained departments. yes gyzmo your going to say: the fact that they are untrained is not your problem, because you have your rights.. blah blah blah. well think like that if you want. but untrained staff are not magically going to become trained because you say "i have rights". "i have rights" does not do the same as "abra-cadabra". it is not a magic word that makes people trained. retailers cant afford to train store staff to legal standard thats why they have legal departments, customer service departments. so the shops can concentrate on selling and the customer service/complaints department can do the rest. if you say you have your rights to someone not trained to deal with your rights then they will just grunt and sniff at you.. and maybe if your lucky say "um uh um ok what did you say?". if someone is not trained and does not know what to do then the only way to get action is demand demand demand until they cave under the pressure and just recind the contract to get rid of you. or if you have harry potters magic wand, then you can train them to honour your rights. until then, consumers dont want to employ the services of harry potter. nor do they want to waste weeks informing the retailers HQ that they are filing a small claims case. they can simply call the manufacturer or even the retailers trained department. consumers want results.. not arguments. if a company is going to take weeks/months to either remedy it or be taken to small claims to get a recission, but a manufacturer can get it sorted in under a week.. i think you know what consumers would prefer.. manufacturers do not affect consumers rights.. if manufacturers do not fix the issue then the consumer can use SOGA as a backup.. stop forcing consumers to deal with untrained staff and then contact the trained customers services department/complaints department threatening small claims.. how about advice them to just contact the customer services department/complaints department first. and dont go saying about you dont care blah blah blah.. unlike you most people want their products working so they can use it sooner.. they dont want to have to take time off to go to a small claims court to get the judgment of a recission then wait for the check to clear.. then go purchase a new product. stop forcing consumers down a narrow avenue with only one result.. give other options. research other options. stop being narrow minded. if thwre are fast free services that take hours or days to repair then use them. if you cant then you can always rely on your SOGA rights

best advice i can think of is photo copy all the engineer reports or all the notes you have from day one about the issues and phone/write to curry's / DSGI using the words Sale of goods act. normally you would after such a long period need to get a independant report to prove that it is over freezing due to you striking the fridge damaging it. but providing proof of the ongoing issue with the exact same fault each time should be sufficient. ensure you mention that you are seeking a remedy under 'Sale of Goods Act' otherwise you will definetly get no where. the local stores dont have engineers, they are also not legally trained to deal with SOGA issues. plus they dont have the authority financially to deal with issues beyond 12 months. so i would suggest not involving the store staff as you will not get any results unless you use agressive language to force the staff to refund to shut you up infront of the other customers. or it can simply get you banned from the store. again writing to the head office, customer complaints, customer services department or calling them will get you more action. some retailers wait until the threat of small claims court is mentioned. but try contacting them with proof of on-going issues. tell them that you are no longer accepting another repair as under SOGA you can now request a replacement or recission (refund) because repairs have been tried and failed. although it is many months on, by showing proof of on-going issues you should expect a high percentage back in the form of a refund. if this is the remedy you request

rosie please research acts and laws more. i have repeatedly told you, even copied and pasted from both manufacturers websites and from consumers advice websites where it states manufacturers guarantee's do not affect consumers rights. this includes SOGA. no money is handed over between manufacturer and consumer so no new contract is created. the original contract continues. i would highly advise researching into manufacturers legislations, etc before stating that they affect consumers rights. do not presume things. my advice is that consumers have upto six years to claim a repair, replacement or recission. BUT worse case scenario to honour those rights may involve a court case for the judge to decide the best route for remedy. retailers on the whole have processes which do not require the courts to get involved. ontop of that the consumer can use guarantees if it will take a retailer 4 weeks to repair and a manufacturer guarantee service can do it in two weeks. i would suggest offering consumers on this website all the options, all the facts. and let them decide if they want to call the retailers engineers themselves, go to the retailers store. write to the retailer or use a guarantee. do not presume retailers such as large retail chains like pcworld have the consumers at the top of their agenda. retail chains care about profits. so they would not want to waste too much profit for a speedy repair if their is another option which still gets it repaired but within a acceptable longer time. again give consumers all options. all choices. dont limit them to your own narrow minded, one sided research.

bad news. limited knowledge of SOGA has been used above. yes on long distance you d have the ability to reject the goods after a short while. but this is after inspecting it and not realising it is what you want. by trying it out and getting hairs on it you have accepted it. the rejection clause is about not being sure it is what you want. it is not a clause that can be used to try before you buy. if you have tried it and used it then you have accepted it. just like buying a car online driving it from john egrotes to lands end and then sending it back because you not want it.. rejection should be used if parts are missing or product is not as described not because you not realise a back wrap did not magically heal ur back. ... unless! it stated it will magically heal your back! they may have stated that they found dog hairs. but unless they took it to a lab to test the folicals then dog hairs from a short haired dog can look very similar to hairs on a human back, and without insulting the customer by saying they have a hairy back that malts its less insulting to say they from a dog

assumptions assumptions assumptions. please research more. reading literature without knowledge of its validity or relevance is not good enough. UK retailers do not under any directive have to provide warrenty or guarantee. manufacturers have to by law have atleast one year on all electronic goods. manufacturers guarantees are separate from SOGA and other consumer rights. retailers have their own methods of solving consumer issues under SOGA. for instance as i build the machines i sell i fully deal with the issues from day one all the way through to year six. in most cases i could prove that the computer was only suppose to last a couple years lifespan but i still deal with my customer issues after that. in larger retailer chains its easier, faster and cheaper for retailers to use manufacturers guarantees. then after that assess it at their own costs and work out if it is cheaper to repair or replace. in most cases shop floor staff are untrained to assess this so the product normally has to get sent off for assessment and remedy. i have offered on many occassions advice about the fastest routes a consumer can take without causing themselvess stress. the true legal route is to leave it with retailer and if they dont fix it then file a small claims courtcase against the retailer. but this is long winded. my advice is options to try such as calling the manufacturer or the companies repairline direct for inhome repair/pickup. and if that fails then you have your SOGA rights to fall back on. many advisors on this site only want to show consumers the route which ends in a court case. giving no consideration to the length of time it takes to give the retailer time to remedy and then time to be notified of the court case. there are other routes to rememdy solutions and faults. research them as you may learn something. reading legal literature is not enough to fully be helpful with consumers. try working in a retail store for a few weeks. learn some of the retailers rights not just the consumers rights. and realise that consumers have responsibilities aswell as rights. such as opening a laptop evenly, pulling the switches fully before lifting the lid. etc.

yes it is the sellers problem because although they are in the short term making profit by reducing costs. they will be making a bigger profit loss in the future. i agree.. but it is also the buyers problem.. not legally, but physically and emotionally it is.. stop being narrow minded.. law is not everything. life, stress, time is more important to people then the law. because there are no trained staff and not enough to deal with issues while the buyer waits, it has to be dealt with else where or at different time. the only way to fully utilise and use your rights is in a small claims court-room. yes you have rights but if someone says no the only way to get action is in a courtcase. and that is all you care about is court cases!!! not consumers stress levels or the time they are without their product. buyers dont want to waste a month preparing and going to court. and before you continue your narrow minded replies, i am not exaddurating the few minutes it takes to fill in the form. i am talking about the weeks to inform and warn the retailer of your actions and allowing them a certain time to reply and remedy. buyers dont want to be weeks without a product. if there is a way that can get it sorted in days then they should be informed about all the options and then leave THEM to make the decision. give consumers options and choices. stop being narrow minded. research other options. be helpful!

i have seen this myself with people i know.. some machines OEM setups for their OS have failed. if you were supplied with a recovery CD then use it to format and reinstall the OS properly. alternatively pressing F8 at start up comes up with the safe mode option screen. at the top of the list should be a repair pc option. this is standard for most computers now. try that. if it is a trial then go into store and look at the Posters and price sticker. if it mentions the word "Vista" then legally it should state it being a trial. if there is no mention of "Vista" then the sale by description excludes Vista so legally it does not need to include any OS on the PC. i simply beleive that it is a bad install of OS at manufactuing and the staff at the store have not come across the issue before to know what to do so presumed it was a trial version.

note to all. not only does a computer have to be the minimum specs listed on the packaging. but it actually has to work and be free of viruses. posters on here seem to beleive that as long as your computer meets the specs then its the retailers fault. get some quality antivirus and spyscanning software. remember free programs are free for a reason. because they do not always find everything. find the lab test websites that test virus an spyware software. dont just go for the ones that appear just one month a year go for the one that appears everymonth. note about my red reputation points. certain individuals did not like being corrected and asked to show proof. rather then providing proof they simply began insulting my grammar. once i then retaliated they then started reporting me. again no actual proof just their presumptions that my advice is inaccurate. but again they show no proof. especially when i get extra bad points from the same thread from the same person. this is just them being vindictive. wish they would grow up.