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    • the claimant in their WS can refer to whatever previous CC judgements they like, as we do in our WS's, but CC judgements do not set a legal precedence. however, they do often refer to judgements like Bevis, those cases do created a precedence as they were court of appeal rulings. as for if the defendant, prior to the raising of a claim, dobbed themselves in as the driver in writing during any appeal to the PPC, i don't think we've seen one case whereby the claimant referred to such in their WS.. ?? but they certainly typically include said appeal letters in their exhibits. i certainly dont think it's a good idea to 'remind' them of such at the defence stage, even if the defendant did admit such in a written appeal. i would further go as far to say, that could be even more damaging to the whole case than a judge admonishing a defendant for not appealing to the PPC in the 1st place. it sort of blows the defendant out the water before the judge reads anything else. dx  
    • Hi LFI, Your knowledge in this area is greater than I could possibly hope to have and as such I appreciate your feedback. I'm not sure that I agree the reason why a barrister would say that, only to get new customers, I'm sure he must have had professional experience in this area that qualifies him to make that point. 🙂 In your point 1 you mention: 1] there is a real danger that some part of the appeal will point out that the person appealing [the keeper ] is also the driver. I understand the point you are making but I was referring to when the keeper is also the driver and admits it later and only in this circumstance, but I understand what you are saying. I take on board the issues you raise in point 2. Is it possible that a PPC (claimant) could refer back to the case above as proof that the motorist should have appealed, like they refer back to other cases? Thanks once again for the feedback.
    • Well barristers would say that in the hope that motorists would go to them for advice -obviously paid advice.  The problem with appealing is at least twofold. 1] there is a real danger that some part of the appeal will point out that the person appealing [the keeper ] is also the driver.  And in a lot of cases the last thing the keeper wants when they are also the driver is that the parking company knows that. It makes it so much easier for them as the majority  of Judges do not accept that the keeper and the driver are the same person for obvious reasons. Often they are not the same person especially when it is a family car where the husband, wife and children are all insured to drive the same car. On top of that  just about every person who has a valid insurance policy is able to drive another person's vehicle. So there are many possibilities and it should be up to the parking company to prove it to some extent.  Most parking company's do not accept appeals under virtually any circumstances. But insist that you carry on and appeal to their so called impartial jury who are often anything but impartial. By turning down that second appeal, many motorists pay up because they don't know enough about PoFA to argue with those decisions which brings us to the second problem. 2] the major parking companies are mostly unscrupulous, lying cheating scrotes. So when you appeal and your reasons look as if they would have merit in Court, they then go about  concocting a Witness Statement to debunk that challenge. We feel that by leaving what we think are the strongest arguments to our Member's Witness Statements, it leaves insufficient time to be thwarted with their lies etc. And when the motorists defence is good enough to win, it should win regardless of when it is first produced.   
    • S13 (2)The creditor may not exercise the right under paragraph 4 to recover from the keeper any unpaid parking charges specified in the notice to keeper if, within the period of 28 days beginning with the day after that on which that notice was given, the creditor is given— (a)a statement signed by or on behalf of the vehicle-hire firm to the effect that at the material time the vehicle was hired to a named person under a hire agreement; (b)a copy of the hire agreement; and (c)a copy of a statement of liability signed by the hirer under that hire agreement. As  Arval has complied with the above they cannot be pursued by EC----- ------------------------------------------------------------------------------------------------------------------------------------------------------------------- S14 [1]   the creditor may recover those charges (so far as they remain unpaid) from the hirer. (2)The conditions are that— (a)the creditor has within the relevant period given the hirer a notice in accordance with sub-paragraph (5) (a “notice to hirer”), together with a copy of the documents mentioned in paragraph 13(2) and the notice to keeper; (b)a period of 21 days beginning with the day on which the notice to hirer was given has elapsed;  As ECP did not send copies of the documents to your company and they have given 28 days instead of 21 days they have failed to comply with  the Act so you and your Company are absolved from paying. That is not to say that they won't continue asking to be paid as they do not have the faintest idea how PoFA works. 
    • Euro have got a lot wrong and have failed to comply with the Protection of Freedoms Act 2012 Schedule 4.  According to Section 13 after ECP have written to Arval they should then send a NTH to the Hirer  which they have done.This eliminates Arval from any further pursuit by ECP. When they wrote to your company they should have sent copies of everything that they asked Arval for. This is to prove that your company agree what happened on the day of the breach. If ECP then comply with the Act they are allowed to pursue the hirer. If they fail, to comply they cannot make the hirer pay. They can pursue until they are blue in the face but the Hirer is not lawfully required to pay them and if it went to Court ECP would lose. Your company could say who was driving but the only person that can be pursued is the Hirer, there does not appear to be an extension for a driver to be pursued. Even if there was, because ECP have failed miserably to comply with the Act  they still have no chance of winning in Court. Here are the relevant Hire sections from the Act below.
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      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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WASTETECH - Won't reply?


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I am a company and have Waste Tech take away our rubbish. They fail on 06/04/07 (I think it was Good Friday) I called them as they had still charged us.

 

Team Waste is another waste company and doesn't rip ppl off - no container provision charge no landfill charge and collection is a couple of quid cheaper each bin each pickup. The difference is about £130 a month!

Also WasteTech charges you for a certificate each year at £100 whereas Teamwaste provides this for free. They simply add things; most obvious with this certificate which they said is a legal document and you must pay immediately, I paid it and it turns out you don't have to pay it is available for free!

 

Anyway back to the point as Waste Tech failed to pick up our rubbish I sent off this letter to get out of the contract and get Team Waste in:

Thursday, 07 June 2007

 

To Whom It May Concern:

 

I refer to the contract between PHS Wastetech Ltd & XXXXXX Ltd for the collection of commercial waste.

 

You are in fundamental breach of the contract as follows

• Failure to collect on a list of specified dates going to the root of the contract.

 

 

I regard your conduct as a repudiatory breach of contract & accordingly treat ourselves as discharged from our liabilities & obligations under the contract with immediate effect.

 

Please acknowledge this letter.

 

------------------------------------

 

They have ignored the recorded delivery letter and carried on as normal! What can I do?

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• Failure to collect on a list of specified dates going to the root of the contract.

 

Did you report each incident to them in writing?

 

They could say they weren't aware of any missed collections

 

Paul

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Also as it was Good Friday, do they collect on Bank Holidays and as PKEA said, did you write to them as well as phoning?

PPMAN159

 

If this comment has helped please click on the scales.

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Got through at last. They said they didn't break the contract as issued credits. I said what is the earlist your saying you can cancel the contract. He said it is in the contract - which he isn't allowed to tell me over the phone so I asked for a copy only to be told I need to ask for the contract in writing!!!! I want to get rid of these cowboys!!!! What can I do - They charge for Landfill which the other firm says they just add - is this legal?

They charge £100 for a certificate which is avaiable for free! - is this legal?

They are out of order!

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Got through at last. They said they didn't break the contract as issued credits. I said what is the earlist your saying you can cancel the contract. He said it is in the contract - which he isn't allowed to tell me over the phone so I asked for a copy only to be told I need to ask for the contract in writing!!!! I want to get rid of these cowboys!!!! What can I do - They charge for Landfill which the other firm says they just add - is this legal?

They charge £100 for a certificate which is avaiable for free! - is this legal?

They are out of order!

 

This may be a case that the other companies just doesn't charge you for it as part of the package.

Was this part of your agreement?

I would speak to the Waste Authorites regarding the Certificate and find out wht the score is. It may be free to obtain, but they may have to do paperwork to get it sorted and issued.

 

Also did you get my post for the wasted costs?

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  • 2 weeks later...

Contract relates to November 1988! They said by signing the annual transfer note i am agreeing to the new terms (which weren't on the back, in fact didn't have them!).

 

The original contract doesn't have

landfill and disposal

provision charge

certificate charge

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I'm with PHS wastetech too robert and I've had nothing but problems with them.

They took over Rapid waste late 2006 which is why I am with them now. From then they charged a fixed charge of £45.00 with nothing on top up unitil the start of this year.

I started recieved bills with being charged standard lifts on top of this, placing an extra £20 each month. I rang up to complain about this and they said it was because I had filled the bin too much or I had extra bags. I assured them that I hadnt crammed the bin and had no extra bags. Customer services said the matter was 'Non negotiable'. The past few months I have been looking for a new waste company, Biffa infact and the prices are so low compared to the ridiculous amounts Im paying now. But the thing that got me the most was I also found out that i had been charged for the wrong sized bin, 660L instead of what I have which is 330L fo the whole of my contract.

I contacted PHS wastetech, which has taken a whole month for them to come back to me with soemthing.

The guy at customer services said to make things easier for him and me he could offer me a "reduction on the standed lift price, which I could gain back what I had lost over 6 months time". This seemed more like speaking to someone from sales rather then customer services. I said thanks for the offer but I would like my cash back as it was a mistake with the company and plus I shouldnt be charged standard lifts anyway. He claimed that it was a good offer and I would get more money back, plus it wasnt their fault?!

He also said it would last the rest of the contract. Now I dont remember signing any contract because it had just taken over Rapidwaste. So I asked them for a copy of the contract, he said I'd have to write to the admin team and its £15 per copy. I told him the price sounded abit high, his reply was "If you didnt lose it then you wouldnt have to pay then would you?".

Anyway, after all that and his sales talk about how the offer was so good (he used taxis fares and coke cans as an example, yes you guessed it he was talking rubbish!), the manager got involved and offered: eithe £90 credit or £6.50 per standard lift.

To add to all this, I too have been charged landfill and disposal (Biffa dont charge for this)

and annual transfer note charge.

 

Sorry this has been long, but I'm so angry with this company who claim to offer "Premium service".

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  • 3 weeks later...

Well now they are also charging a £15 admin for filling a form which they require. This is a joke!

 

If you need a transfer note next time remember at least you can get it for free.

 

Why can't we charge them £15 for admin for returning the form???

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Having previously worked for a waste company many customers have the same issues as you partly as some companies rip people off and partly because of an understandable lack of knowledge about the waste business. To try and help sort some of your issues here's some ways to avoid the pit falls:

 

Missed Lifts/Extra lifts

can occur for lots of reasons - the drivers ran out of hours, they could not gain access to the bins, your account was on hold for late payment.

Phone the depot on the day/the next day and find out why it was missed and when they are planning to empty. Sometimes a truck is only in a particular area once a week so then you would need to get confirmation you aren't going to get charged for an extra lift the following week. It might also be an idea to call the customer service team and get it logged with them so if you then are charged it can be credited without too much fuss

You are probably contracted for "a level load" of your container. If the lid doesn't shut or you have waste piled next to/on top of the bin regularly you will be charged an extra lift - which means you either need a bigger bin or more frequent collections. In the meantime the cost is passed on to you as it means the waste collection takes longer and is less fuel efficient and can often mean someone else gets missed if there are several extra lifts a day

 

Landfill Tax.

All companies charge for landfill tax. It is a government imposed tax. Some companies sneak it in to the lift costs but don't flag that £x is towards Landfill tax. Some companies charge a fee up front. This tends to be revisited (and increased) each April as it is included in the Budget.

You cannot escape this charge and as this country becomes more and more geared towards "the polluter pays" at can only increase

 

Duty of Care certificate.

Most companies charge an admin fee to ensure your records are kept in proper order so that if you were subject to an environmental audit (again increasingly common) they would be able to provide details in the manner they are required - ie how much waste you have, what specifically happens to it once it has been removed from your premises. If you choose not to pay and get it fee from the Environment Agency (I think) then it is then your responsibility to keep all Waste Transfer notes etc (You would be able to get advice on what is required from the Environment Agency - not your collection company) to be honest it's only companies that employ a Waste Manager at 20odd k a year that tend to do this for themselves - £100 a year for something that would take several hours and prevents you from a hefty fine (2 years ago it was about 7k I think) and or a prison sentence can't be bad. But you are right - the certificate itself is completely free!

 

As for BIFFA - I haven't worked in the industry for 2 years but they were then known as "Bins In For F**k All" cos they'll get em in cheap, tie you in to an annual contract then ramp up the fees ... make sure you read the small print!

 

Waste companies are much of a muchness ... get educated about it, talk to their recycling department - see if they'll help you reduce your waste but most of all be nice to the customer service people - they are often the ones who can choose whether you'll get the response you want. And an angry, arrogant person would never get a break ;0)

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Well now they are also charging a £15 admin for filling a form which they require. This is a joke!

?

 

Yeh I've just had the form sent to me this week, £15 is a complete joke.

 

I also asked to terminate their services, they said it would take 3 months?? This doesnt sound right, how can it take 3 months to cancel something?!?!?

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Thanks for the reply becka but honestly this waste company is extremely difficult to deal with.

I'm not an angry person, but when a company starts lying to me, I like many people get annoyed.

I do understand the concept of addtional lifts, but not when my bin has always shut properly without havign to force rubbish into it.

 

Anyway I'm done with this phswastetech, just have to spend another 3 months whilst they keeping ripping me off before I'm free

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The contract says three months notice from when the contract ends. It doesn't mention anything about admin for forms, why can they charge you £15 for a three question multiple choice questionnaire ? Surely we are entitle to charge something?

 

Thanks ?Becka reassuring that other companies charge this but £122 a year after previously being charged £85 when other companies are free does seem OTT

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  • 3 weeks later...
  • 1 year later...

I'm with PHS Wastetech and have been for years now; I can't say that I have experienced any of the issues being discussed. When I first changed to them they saved me almost £1,000 a year (I had a red bin before). Prices have risen a bit since then but can anyone tell me what prices havent gone up?!

 

I'm sorry that you have had a poor experience, I'd recommend PHS Wastetech to anyone though. They have not missed a single one of my collections EVER.

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  • 3 months later...

My Cool you must be one of the luckiest people,

 

Firstly PHS are a rip of company who do nothing but over exagerate their prices. How can a company have 2 price increase a year? I spoke to a fella the other day callen Darren (think he said he worked in the Legal Dept) and he informed me that it is company policy to have 2 large price increases a year and as it is a business contract their is nothing we can do. He also stated that we could get cheaper Duty of Care Certificates if we got it via the council as it would only cost £20 and that lasts for a year and covers you.

 

PHS have done my trade a great dis-service by all their miss collections as my customers and neighbours are always complaining yet when they send me an invoice it states that I have had extra lifts!! When I called and complained they said that their is nothing they can do. I suspect that what they are doing is charging me for extra waste they collected but if they had turned up the week before then their would not of been any extra watse to collect hencce no extra charges.

 

When I put this to them they apologised and stated that they would look at improving my service but yet again a month on I am still having problems.

 

I may let them take me to court so as I can expose their corruption to customers. I have been informed the Legal Dept is scared of going to court and will just settle and terminate your account.

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  • dx100uk changed the title to WASTETECH - Won't reply?
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