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    • Hello dx100uk, After months of waiting for a response I finally got a reply and I must say it was the worst 4 months of my life the - fear of the unknown. So, they wrote back and said I was in the wrong BUT on this occasion they  would not take action but keep me on file for the next 12 months. It. was the biggest relief of my life a massive weight lifted -  I would like to thank you and the team for all your support
    • I have contacted the sofa shop who are sending someone out tomorrow to inspect the furniture. I suspect if anything a replacement will be offered although I would prefer a refund. Few photos of the wear in the material, this is how it was delivered.  
    • Yup, for goodness sake she needs to stop paying right now, DCA's are powerless, as .  Is it showing on their credit file? Best to use Check my file. All of the above advice is excellent, definitely SAR the loan company as soon as possible.
    • Hi all, I am wandering if this is appealable. It has already been through a challenge on the Islington website and the it was rejected. Basically there was a suspended bay sign on a post on Gee st which was obscured by a Pizza van. The suspension was for 3 bays outside 47 Gee st. I parked outside/between 47 & 55 Gee st. I paid via the phone system using a sign a few meters away from my car. When I got back to the car there was a PCN stuck to the windscreen which I had to dry out before I could read it due to rain getting into the plastic sticky holder.  I then appealed using the Islington website which was then rejected the next day. I have attached a pdf of images that I took and also which the parking officer took. There are two spaces in front of the van, one of which had a generator on it the other was a disabled space. I would count those as 3 bays? In the first image circled in red is the parking sign I read. In the 2nd image is the suspension notice obscured by the van. I would have had to stand in the middle of the road to read this, in fact that's where I was standing when I took the photo. I have pasted the appeal and rejection below. Many thanks for looking. ----------------------------------------------------------------------- This is my appeal statement: As you can see from the image attached (image 1) I actually paid £18.50 to park my car in Gee st. I parked the car at what I thought was outside 55 Gee st as seen in image 2 attached. When I read the PCN issued it stated there was a parking suspension. There was no suspension notice on the sign that I used to call the payment service outside number 55 Gee st. I looked for a suspension notice and eventually found one which was obscured by a large van and generator parked outside 47 Gee st. As seen in images 3 and 4 attached. I am guessing the parking suspension was to allow the Van to park and sell Pizza during the Clerkenwell design week. I was not obstructing the use or parking of the van, in fact the van was obstructing the suspension notice which meant I could not read or see it without prior knowledge it was there. I would have had to stand in the road to see it endangering myself as I had to to take images to illustrate the hidden notice. As there was no intention to avoid a parking charge and the fact the sign was not easily visible I would hope this challenge can be accepted. Many thanks.   This is the text from the rejection: Thank you for contacting us about the above Penalty Charge Notice (PCN). The PCN was issued because the vehicle was parked in a suspended bay or space. I note from your correspondence that there was no suspension notice on the sign that you used to call the payment serve outside number 55 Gee Street. I acknowledge your comments, however, your vehicle was parked in a bay which had been suspended. The regulations require the suspension warning to be clearly visible. It is a large bright yellow sign and is erected by the parking bay on the nearest parking plate to the area that is to be suspended. Parking is then not permitted in the bay for any reason or period of time, however brief. The signs relating to this suspension were sited in accordance with the regulations. Upon reviewing the Civil Enforcement Officer's (CEO's) images and notes, I am satisfied that sufficient signage was in place and that it meets statutory requirements. Whilst I note that the signage may have been obstructed by a large van and generator at the time, please note, it is the responsibility of the motorist to locate and check the time plate each time they park. This will ensure that any changes to the status of the bay are noted. I acknowledge that your vehicle possessed a RingGo session at the time, however, this does not authorize parking within a suspended bay. Suspension restrictions are established to facilitate specific activities like filming or construction, therefore, we anticipate the vehicle owner to relocate the vehicle from the suspended area until the specified date and time when the suspension concludes. Leaving a vehicle unattended for any period of time within a suspended bay, effectively renders the vehicle parked in contravention and a Civil Enforcement Officer (CEO) may issue a PCN. Finally, the vehicle was left parked approximately 5 metres away from the closest time plate notice. It is the responsibility of the driver to ensure they park in a suitable parking place and check all signs and road markings prior to leaving their vehicle parked in contravention. It remains the driver's responsibility to ensure that the vehicle is parked legally at all times. With that being said, I would have to inform you, your appeal has been rejected at this stage. Please see the below images as taken by the CEO whilst issuing the PCN: You should now choose one of the following options: Pay the penalty charge. We will accept the discounted amount of £65.00 in settlement of this matter, provided it is received by 10 June 2024. After that date, the full penalty charge of £130.00 will be payable. Or Wait for a Notice to Owner (NtO) to be issued to the registered keeper of the vehicle, who is legally responsible for paying the penalty charge. Any further correspondence received prior to the NtO being issued may not be responded to. The NtO gives the recipient the right to make formal representations against the penalty charge. If we reject those representations, there will be the right of appeal to the Environment and Traffic Adjudicator.   Gee st pdf.pdf
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Camdenite V. Barclaycard "WON"


Camdenite
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I knew it! Back in April I sent a SAR to Barclaycard, but due to lack of any correspondence I could not provide any sort of account no'. I was only able to give the approximate date I opened it. Barclaycard denied all knowledge of the account and claimed I must be mistaken. They returned my £10 cheque and I went away thinking I would never be able to prove it.

 

Anyay, this evening after having a browse through mt Equifax credit report, I discover the report on the Barclaycard account and see that it was indeed open for the dates I gave them (approximately). It still doesn't give the account no' on the equifax report though.

 

I have written a new SAR hilighting this new information and enclosed a printout of the equifax report. Are they likely to maintain that they still cannot find the account?

 

Does anyone have any experience of how to deal with them if they deny the existence of an account?

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It becomes a matter for the ICO. You would complain to them that they have failed in their duty as a data controller, and you wish to lodge a formal complaint, giving the name of the bod who sends you the letter saying you're talking rubbish!

 

Then, you could also start court proceedings to have the bank FORCED into giving you your information.

 

But wait and see first!

Sign my petition to the Prime Minister here:

PETITION

Thanks

Peter

 

!!!WON!!!

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Hi Camdenite

I had the same prob with Barclaycard and a trawl through my bank statements revealed some payments made to them direct from my a/c. So I obtained the a/c number through the Coop; it took the girl there some time, but she persisted and rang me back with my Barclaycard a/c number which I duly sent off to receive my statements. Even then, it took Barclaycard nearly 90 days to send them though!!!! :eek:

 

HTH

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Thanks for info both. I had enough of a 'mare with Providian to know exactly how they'll play this. I was at the point of taking Providian to court for non-compliance of a SAR but to be honest they really didn't give a monkeys to any threats. If it comes to it I'll have to do it though.

 

I like the idea of calling my bank (Abbey) and seeing if they'll furnish me with the information. What better way for them to get one over a rival. I can't believe I never thought of that.

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I had the same problem with Mint/RBS, I knew I had a card with them ages ago but they said I didn't. The Mint account showed up on my equifax report and I phoned them and they were able to give me the Mint account number over the phone.

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Just tried Barclaycard Cutomer Services on the phone before I send of the new SAR, in one last attempt to discover my account no'. They are still playing hardball and claim the account does not exist, even with me claiming to have proof from Equifax.

 

Is there a direct line for anyone at the Data Protection Team who might understand what I'm talking about rather than the half-wits in Customer Services?

 

Just had one idiot try to tell me that it was possible for a building to only have a PO Box no' and not an actual street address! They're really not paid to think are they?

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I had the same problem with Mint/RBS, I knew I had a card with them ages ago but they said I didn't. The Mint account showed up on my equifax report and I phoned them and they were able to give me the Mint account number over the phone.

 

 

Hey Camdenite

 

That's a great idea; call Equifax and ask them for the a/c number, it may be a quicker route than your Bank. The Freephone number is 0800 7839421 and you can also ring the Bradford office on 01274 759759

Good luck :)

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Thanks PB. I actually got my credit report files via a company called Check My File that give all three, Experian, Equifax & the other one who's name escapes me. Anyway I have asked Check My File to see if they will supply.

 

Do you have the names of anyone on the Bradford no' to talk to? Is that where there Data Protection team is based as the SAR I sent today was to Northampton.

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Hi C

I don't have any contacts at Equifax but having called them once on the Bradfor number, I can say that a very nice older man spoke to me and was helpful with my samll enquiry. I do believe that this is where the Data Protection team are.

Painty xx

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Hi PB. Just tried Equifax and they told me they could not supply the account no'. It may be because I didn't have an Equfax ref' when asked for one and I told them I went via Check My File.

 

All they could recommend was going to the ICO.:(

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Hi PB. Just tried Equifax and they told me they could not supply the account no'. It may be because I didn't have an Equfax ref' when asked for one and I told them I went via Check My File.

 

All they could recommend was going to the Information Commissioners Office.:(

 

Hi hun

 

Sorry about that :? Never mind, I think you should try my other method and have a look though your bank statments to see it you've made any payments from your a/c to their's

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Will do. PB. I just want to avoid any contact with my bank, Abbey, at the moment. I don't want some overzealous clerk to see the fact that we're due in court on the 7th September and remind one of their superiors to put a request for a stay in ;)

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Just received a letter from Lyndsay Hilton regarding my account. Any thoughts on the following?

 

"I have managed to locate the number of the Barclaycard that you held some time ago and have added this to the top of this letter for your reference.

 

As I thought, because this account has been closed for sometime (sic), the details relating to it have purged off(been purged from, maybe:p ) the main Barclaycard system and therefore we are unable to obtain the copy statements that you require.

 

as a consequence, I have passed this to the relevant team dealing with the refunds of the charges applied and they will contact you".

 

Effectively they seem to be saying that we'll supply you a list of charges, but you'll just have to trust the information is correct in the absence of any statements. They really can't do this, can they?

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Just received a letter from Lyndsay Hilton regarding my account. Any thoughts on the following?

 

"I have managed to locate the number of the Barclaycard that you held some time ago and have added this to the top of this letter for your reference.

 

As I thought, because this account has been closed for sometime (sic), the details relating to it have purged off(been purged from, maybe:p ) the main Barclaycard system and therefore we are unable to obtain the copy statements that you require.

 

as a consequence, I have passed this to the relevant team dealing with the refunds of the charges applied and they will contact you".

 

Effectively they seem to be saying that we'll supply you a list of charges, but you'll just have to trust the information is correct in the absence of any statements. They really can't do this, can they?

 

Sorry to bump, but any ideas how I respond?

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Hi Camdenite, I sympathise with your situation as a similar thing happened to me. I had to find my own old a/c number and it took 90 days for the statements to come through for charges relating to 2001. I think if you can be patient and wait for the communication that Lyndsay refers to, you will eventually get your statements. But it's true that Barclaycard can be notoriously slow.

 

At least now you have your a/c number and if you don't receive anything from them, you can send a letter to their Data Protection Officer ...

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Does anyone have experience of them saying they won't be able to provide statements, just a list of charges that I'll have to take at face-value?

 

A little bump;) . Is there any sort of template for this scenrio? They really can't be trusted to supply me a truthful list of the charges can they?

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