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    • Meat smugglers using English vehicles to evade border checks - Farmers Weekly WWW.FWI.CO.UK Criminal gangs are buying English-registered coaches and vans to smuggle large amounts of illegal meat into the country, Farmers Weekly has learned.  
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    • Thanks for the replies and sorry, as it seems I haven't communicated my question clearly. I'm not after advice about how to deal with the situation I'm in. I'm on top of that and sent a SAR to Scottish Widows the day before I sent one to the FOS. My query was around the FOS interpretation of personal data and the extent of their obligations under GDPR, hence the original title They have said that "personal data is defined as any information relating to an [...] identifiable natural person (‘data subject’)" They then define an identifiable natural person as "one who can be identified, directly or indirectly, in particular by reference to an identifier such as [...] an identification number. My view is that I have a complaint reference number, which identifies a complaint raised by me about the administration of my pension so it therefore indirectly identifies me If I'm right, then I believe that all the data related to my complaint is personal data about me, including the screen shot that purportedly establishes that I received my statements. I was hoping there might be someone with better knowledge of GDPR that can clarify whether I'm right or wrong before I react to the FOS's failure to disclose  
    • Please bear with me here i shall try and make this short but with all the detail, but i need help ASAP as there is limited time allowed for this process. I have been with my company 4 years and have advanced through the technical ranks to my current position,  we have an annual report which goes from 0-4 and for three years i have never scored lower than a 3. I was promoted to the role i am in now as an area quality assurance lead and the location was for the NE ( i live in the NW) eventually a similar role became available for another role in the NW. I asked my line manager if he minded me applying for it and he had no issues, i applied sat the multi stage interview and was given the role. My role is now classed as "at risk" of redundancy as we are moving from 4 regions to two which means they are also moving from 4 roles to two roles in my position. Two people are considered safe and myself and another at risk, my question is what is the criteria to separate safe from at risk . In the documentation received from my company it is below, i have zero issues and i know cv against cv mine wins, i was even selected by the company as a company mentor because of my experience in engineering and leadership. This is a closed group of maybe ten people and i am the only non senior executive included.    ·         Performance and Behaviour : I have zero behaviour issues, no issues with performance from my current line manager.  ·         Performance Improvement/ Disciplinary Records   : Zero disciplinary's and no performance issues, in fact my line manager on record has said I'm forthcoming ·         End Of Year Rating : Issues explained below Now my line manager was leaving the company and he did tell me "there was some politics involved with you getting that role, the city build manager and head of area build had promised it to their lead engineer (something they had no right to promise as it has to go though the process ) anyway from day 1 it became very clear that i would not be accepted for this reason within their community although i did just try to help them achieve quality and specification as that was my role. After a few weeks it became very apparent as to why the role had been promised to their man, i found issues where properties had been signed off as ready to accept subscribers when they were not ready (for bonus and stat reasons) and several quality issues i discovered which we could remedy and improve our productivity (unfortunately this would highlight that these issues had been there and not dealt with) My new head of area build (part of this trilogy of him, city build manager and lead engineer)  clearly did not want me there (for the reasons stated) but paid lip service, i had highlighted that i needed to walk off some structured with our canter of excellence counterparts ( as this was part of my role to link in with them for national issues) and he responded by saying i am not to walk them off, and that we have sufficient engineers to do that task (by saying this he could make sure that the engineers would take them round to structures that are A not the ones i have highlighted, and B would have very minor issues) This battle went back and forth over the months where i tried my best to build up the relationship with  them, my attitude was ok you have made some mistakes here, but we are all a team and even though you have hidden issues i can help you remedy them and hopefully we can do so and keep them off the radar,  but they just never did, So moving forward to October last year (2023) this is getting near to annual review time, now i had helped the company out massively by working a substantial amount of weekends and nights to fix issues, and i said i would take most of the time as TOIL ( as agreed with by my previous head of area build) this was 30 days. My current head of area build said i needed to put my leave in as it had been flagged as having a large amount. When i did input the leave (it would result in me taking all of December off) he was unhappy with me and was extremely curt in his responses as he could find nothing on the system for my TOIL , i explained the situation, my line manager would ask if i could work the hours, i would, and when i wanted leave he would authorise (we had an good working relationship, he was an excellent manager) he ended up going to HR to ask their advice and a teams call was set up with myself, head of area build and HR, it was confirmed by HR that it was a company error, when you want to input TOIL there should be a dropdown option in the leave menu and one of the options would be TOIL, this had not been setup on mine. So the company authorised the leave explaining that this should have been done and hadn't, i did say that this is the way it had always been and pretty much everyone on my team then operated this way, TOIL had never been discussed and none of had this option available. So i entered my leave from 4th December - 2nd January,  My line manager was an outside contractor and was leaving the company on the 15th December. On my return i found that we had a new head of area build, it would be a temporary position as they were not going to fill the position permanently and he would be covering his role (Scotland) and this role (NW). I contacted him to say that i had not received my end of year report yet and when would this happen as i had not sat with my line manager tor mine. A little over a week later my HoAB and i had a teams call, it was a introduction meeting and end of year report, he said that he had received feedback from the outgoing manager and he had given me a 2 (i have as explained before never scored lower than a 3) he asked hoe long i had been in the current role (just over a year) as this grade can mean you are new to the role and need a little supervision, haven't built up relationships with stakeholders etc. So he explained what my grade and bonus would be and if i had any feedback, i explained that this was unfair, i had proof that i had not met my targets (i say targets as there were never really any set, but going from emails and conversation we have had, and the job description) i had even created Powerpoint presentations which were very complex into how our network works from beginning to end  as there was distinct lack of knowledge here and i am a lead trainer / assessor (this btw he was extremely impressed with) He did say he had spoken to people in the centre of excellence which o believe was the head of operations, and he did look confused as to the disparity in feedback from them and the original manager that wrote my report. I contacted HR to raising my concerns that i had not sat with my line manager to go through my report,  had i had the chance to do so, i could have rebutted anything said as i had proof of my achievements even though he had set no defined targets, i could prove that i had been extremely active in identifying and remedying issues, HR did come back to me and these are their comments  1) "Your rating was submitted by your manager at the time xxx xxxxxx and he should have carried out an EOY review with you. The rating would not have been provided in this review but feedback should have been shared" [this never happened] 2)  Initial ratings where then discussed and reviewed during a calibration process (for your team) this will have included HOABs and RDs. During this session ratings can be challenged and changed. I can confirm that your rating was not changed as a result of this session and it remained at the rating that xxx submitted. 3) xxx did provide thorough feedback to xxx xxx in a handover so if not already done so it may be worth speaking with him to understand that feedback further.   4) In terms of reputation and the concern you share – ratings are not made public and are private to each individual. 5) And this first line obviously is incorrect " As far as i can see this would be the only separator they could have measured me on to separate safe from not safe, and if so the company did not follow its own procedure. My current line manager said " an error had occurred as you had not received the option to  sir with your manager for your review, and the company needs to make sure this error does not happen again) Well then they are admitting there was an issue and it needs remedying not sweeping under the carpet. All of this is documented. To remind the rating of a 2 is not a concerning grade. Please see descriptor below Generally, needs little supervision but does on occasion require direction/supervision. Does not always anticipate changes to the work environment and could adapt more quickly. May be seen as a strong performer in certain situations or by some audiences but may not perform at that level in all situations. May need some development or guidance to carry out some elements of role. May not consistently demonstrate the right behaviours. May have been on Performance Improvement during the year but has since shown strong improvement        
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      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
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Office Of Fair Trading Test Case


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Jubaxt,

 

I take your point £250 to pay in court fees to wait goodness knows how long is a tough decision to make, and only you can make that choice.

 

The way I see it, you can risk it and hope it is accepted and the judge allows it. Or hang on and wait for the outcome.

 

On another note to avoid the 6 year rule I suggest anyone who is thinking of reclaiming there charges, should send a letter to the bank TODAY demanding a full refund of all charges since the 1st August 2001, even if you do not no your figures, With a bit of luck when all this is over you should be able to go back to the date of the letter and not just 6 years.

 

But do not forget to send it recorded delivery or they will claim they have not received it, and keep a copy.

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Some time ago I remember the banks being told by the Ombudsman to come into line with the EU regard the clearing system, the 3-5 working days when the banks make interest on your money, by comparison it's usually same day in most EU countries. Initially they were given 5 years, then after saying that their computer systems couldn't deal with such a system, the EU having far superior computers presumably, they were given 3 years further to 'modernise the systems' ... Well that was quite a good while ago and well guess what , it still takes 3-5 days to transfer monies between banks! The banks in between times have made huge sums of monies in interest during this time. In the meantime we have all forgotten about this slice of our pie also and so in affect we have accepted it.

 

Why do the actions of a cabal between the Ombudsman, FSA, and leading banks not surprise me? Well historically we are a nation of non-complainers and have let the banks (remember the Bank of England) make the money (literally) and set their own rules. Presented with a growing problem to their profits they have taken a great big pin and headed straight for the bubble.

The FSA and Ombudsman, those who supposedly protect you the consumer, have given the banks a way of continuing to profit in the way they have been thus far for a period of time that is very probably going to be years (see the clearing system for another example of the Ombudsmans iron fisted authority).

 

They know that statistically the amount of people who will see the news (particularly given the 'it's all over' style of reporting) and say 'oh well that bubble has burst' will be numerous, possibly more than 66% at a guess and I am guessing that those who continue will receive much more punitive treatment. We will over the years forget and so in affect accept it and make it yet another reason we need to earn more money to survive; whilst further re-inforcing the capitalist model that causes such.

 

Those who suffer most from these 'charges', sorry lucrative services, are those on the financial borderline of hardship each month and so £80-£120 in court fees to invest in a possible outcome and protect from the limitation statute is a far tougher decision compared to paying off possibly enforceable debts, such as that of my own recent experiences of harassing calls and withdrawal of facilities, and reports such as the aforemenioned lady's Son's withdrawal of overdraft facilities in this thread since complaining, and thay have it now sewn up.

 

We are, as consumers, seen as naughty school children to our banks, we have dared to challenge their rules and have had our knuckles wrapped with a ruler whilst ensuring they can continue to rule upon us by those who would say they are protecting our rights.

 

What is important is that WE CARRY ON COMPLAINING AND ISSUE OUR CLAIMS UPON THE PRINCIPLE THAT IT IS MORE IMPORTANT NOW THAN EVER. It's not complaining that gave them the environment with the FSA and Ombudsman they needed to ensure they are treated with kid gloves when the issue became too popularised and their interests need be protected.

 

I can only hope that the big guns come up with some ways to defend ourselves against punitive debts and use the FSA's waiver to the banks and stay applications to our benefit also. It is only right that if the banks be allowed to continue charges and not process complaints that our debts caused by charges be unenforceable by the banks also and be stayed whilst the legal cogs grind slowly. Lo I fear 'right' is a very subjective matter when it comes to international banks.

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On another note to avoid the 6 year rule I suggest anyone who is thinking of reclaiming there charges, should send a letter to the bank TODAY demanding a full refund of all charges since the 1st August 2001, even if you do not no your figures, With a bit of luck when all this is over you should be able to go back to the date of the letter and not just 6 years.

 

That would make no difference, the 6 years run from date of filing claim at court, not from letters.

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That would make no difference, the 6 years run from date of filing claim at court, not from letters.

 

I'm beginning to get confused now... :-(

 

Hypothetically speaking, if I sent my prelim letter to the bank on, say, June 1 but it's another two months, ie August 1, before I submit my N1 at the local court, are you saying I then have to readjust my spreadsheet to run from August 1, 2001, to August 1, 2007?

 

I have to admit I'm beginning to get a tad confused with everything that's going on at the moment but I had it clear in my head - at least, I thought I had it clear in my head - that my schedule of charges could/should appertain to the period identified in my prelim/LBA.

 

As ever, all clarification gratefully received

Fred_Funk

NatWest: seeking unlawful charges + interest incurred as a result of those charges of £4,292.82 and contractual interest (compounded) of £4,559.41. Court claim issued 16.01.08; acknowledgement of service filled by Cobbetts on 30.01.08

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You can - and should - send all of your charges, because if they refund as a gesture of good will or whatever, SOLA doesn't apply. OTOH, if it went to court, and the judge ruled that the charges were in fact penalties, then SOLA would kick in, and you would have to be ready to argue the case for removal of limitation. I am in favour of claiming it ALL, pre 6 years too, and let the bank decide if they want to try and argue it.

 

But legally speaking, the 6 yrs run from the date you file at court, yes, so if you only want to claim the 6 years, you would have to adjust your schedule accordingly.

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That would make no difference, the 6 years run from date of filing claim at court, not from letters.

 

 

Are you sure? under the F.S.O. waiver, all complaints are to be dealt with after the trial on the same basis as if the waiver had not taken place...

 

So if you complain under the F.S.O scheme, the complaint will remain active.

i will be off site for the next month or so. if you have any problems, feel free to report the post so a moderator can help you.

 

I am not a qualified or practicing lawyer.

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I emailed Inga Kirkman yesterday at Abbey to try and negotiate an early settlement. I have seen others having success doing this when they had a court date and mine is less than 4 weeks away.

 

She replied withinh minutes, which from what I had read is unusual, and she refused flatly to enter into negoitation which I thought was strange now I know why. Might have to wait 12 months or so for my money.

Lloyds settled in full

£4010.02:D

 

Halifax CC settled

£417.00 :D

 

Lloyds PPI

£3672.15 Refunded off loan :D

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Hi all,

 

all of this is very worrying,already am at the court stage and waiting for Barclays defence,then AQ,i was sooooo damn close,and now this sh*t... great favor the OFT is doing us here!!:mad:

Not as close as me. I could smell the money. A District judge was due to look and my request for judgement request as Lloyds failed on Monday to file at court and serve me with a counter schedule as ordered by the Judge. I was told several days ago before the announcment yesterday that the judge will likely rule in my favour as Lloyds faild to comply. God knows what the Judge is going to decide now on Monday

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Hiya - Bookworm - I'm inclined to agree - I heard an interview in the small hours last night on five live radio. I think the banks and the OFT met first on this and agreed a plan - I think the consumers have been 'sent out of the room' and the banks are diverting, the parts to be looked at first are overdrafts that are overdrawn the agreed limit, re european law UTCC etc but might take 12 months!! -( couldnt find a link for listen again though.)

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Originally Posted by Bookworm viewpost.gif

That would make no difference, the 6 years run from date of filing claim at court, not from letters.

 

Are you sure? under the F.S.O. waiver, all complaints are to be dealt with after the trial on the same basis as if the waiver had not taken place. So if you complain under the F.S.O scheme, the complaint will remain active.

 

at court is what I said. You're talking of FOS complaints, and these don't really take the 6 yrs barrier into consideration, if some of the resolutions we have seen recently are anything to go by.

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Not as close as me. I could smell the money. A District judge was due to look and my request for judgement request as Lloyds failed on Monday to file at court and serve me with a counter schedule as ordered by the Judge. I was told several days ago before the announcment yesterday that the judge will likely rule in my favour as Lloyds faild to comply. God knows what the Judge is going to decide now on Monday

 

Ok,that really sucks....i feel for you! good to know we are not alone in this!! I will keep fighting,am have scottish after all!!! :D

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I just phoned Dino at Barclays and he said they would put ina defence to my claim and then apply for a stay...

 

Bookworm,do you think i should apply for a lift??

 

Well, you shouldn't have phoned then, should you? If you hadn't, maybe your claim would have slipped under the radar.

 

Anyway, they can apply for a stay, doesn't mean the judge will grant it. (although highly likely)

 

If they do, then yes, absolutely, we need to keep up the pressure any which way we can. IMO.

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Well, you shouldn't have phoned then, should you? If you hadn't, maybe your claim would have slipped under the radar.

 

Anyway, they can apply for a stay, doesn't mean the judge will grant it. (although highly likely)

 

If they do, then yes, absolutely, we need to keep up the pressure any which way we can. IMO.

 

Didn't give them my full name,just asked in general.....

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Isn't it all one sided? Shouldn't the banks have had to agree to not impose more charges in the interim period too...........and what about the bank accounts of customers who have been driven into the red by the banks charges, can't reclaim them but the banks can carry on piling the charges?? Where is the justice in that?? Maybe we should all lobby our MPs over the OFT stance on this......after all given the size of CAGs membership base we must be able to lobby every MP!

You may receive different advice to your query as people have different experiences and opinions. Please use your own judgement in deciding whose advice to take.

 

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That would make no difference, the 6 years run from date of filing claim at court, not from letters.

 

 

So now we lose the next 2,3 yrs of charges pending the outcome, meanwhile the banks carry on charging and grossing up fortunes whilst this government allow them to do it.

 

Jeez no wonder there are so many ex pats

 

I would have thought if enough people put pressure on the govt to at least process claimd whilst this is going on, they might just relent and order the FSA to withdraw this shambolic regulation

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So now we lose the next 2,3 yrs of charges pending the outcome, meanwhile the banks carry on charging and grossing up fortunes whilst this government allow them to do it.

 

 

Which is why people should be encouraged to stick to their deadlines and put in their claims in. If people want to wait for the outcome to file, then yes, they'll lose years or face arguing SOLA. If you file now, and your claim gets stayed, then the date is set to that, and that's that.

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Playing Devil's Advocate here for a minute...

 

Regardless of the arguments for and against, how might this affect anyone who was asking for contractual interest (componded)?

 

I appreciate, it's a complex argument, but it has, on occasions, succeeded in the past. Any claims now put on hold will, in all probability, have gone through the roof by the time this is concluded.

 

Anyone got any idea how this will be dealt with? It seems to me if the banks can still levy their charges while a decision is pending then, by the same logic, contractual interest (compounded) should also be allowable.

 

Any thoughts?!

NatWest: seeking unlawful charges + interest incurred as a result of those charges of £4,292.82 and contractual interest (compounded) of £4,559.41. Court claim issued 16.01.08; acknowledgement of service filled by Cobbetts on 30.01.08

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Playing Devil's Advocate here for a minute...

 

Regardless of the arguments for and against, how might this affect anyone who was asking for contractual interest (componded)?

 

I appreciate, it's a complex argument, but it has, on occasions, succeeded in the past. Any claims now put on hold will, in all probability, have gone through the roof by the time this is concluded.

 

Anyone got any idea how this will be dealt with? It seems to me if the banks can still levy their charges while a decision is pending then, by the same logic, contractual interest (compounded) should also be allowable.

 

Any thoughts?!

 

it seems to me that the Consumer Action Group should consider applying for an injunction to prevent the banks applying these charges while the matter is in court.

i will be off site for the next month or so. if you have any problems, feel free to report the post so a moderator can help you.

 

I am not a qualified or practicing lawyer.

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Ok,that really sucks....i feel for you! good to know we are not alone in this!! I will keep fighting,am have scottish after all!!! :D

You never know the Judge might still rule in my favour as Lloyds failed to comply with Orders from court before announcment.

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Just a thought but has anyone thought to start a petition on the No 10 website to claim that the FSA decision to waiver complaints but still allow the banks to continue to charge is fundamentally against consumer interests or similar, hey if I was a lawyer I would have alot more money and less charges ;-/

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