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  1. update: BG accepted that they had no bills or evidence of this alleged debt, refunded the amounts taken back to the meter and offered about £70 as I recall goodwill gesture payment. I rejected on principle so that the Ombudsman would still investigate the matter. They found exactly the same, and I accepted the resolution at that stage. I spent a lot of time trying to find old accounts to prove my genuine staunch denial of those alleged debts but the way the Ombudsman wrote up the case, rather implied that a debt existed which I am still displeased about. Ho HUm - life is too short to get into a wrangle over that and I am pleased however that the matter has finally been sorted out as I really hope it assists others, who are in the same position. As I have said, if anyone is alleging a debt it must be proven; you cannot go into a court of law on such spurious grounds so why should BG be allowed to shortcut the systems that are there for the protection of the people.
  2. Hi and thanks for the info. Update: today received the SAR info - great you might think. Just a waste of paper: screen prints, NO bills, NO data sheets from the meters, just copy letters of my complaints and their "we need more time" letters. But wait, there is a disc. For disc you have to install Nero Secure Disk Viewer - use the password sent in separate letter - only to find recordings of misc phone calls by me over last couple of years. Doesn't give any information to me whatsoever regarding this alleged debt. Hopeless. Why it took so long to produce a package of worthless information I don't know. Observations I did make was a sudden change from being Miss to Mrs on the screen prints, (not applicable) and something in the "contact owner" heading/column, which may be a salesperson as I am not Hannah Leach, and I did not request a Hitachi product financed through BM financial in 2010. (BG tabs for that page: Edit, Delete, or CLONE.)
  3. try this - let me know if it doesn't work please https://www.ofgem.gov.uk/ofgem-publications/41921/20121214-product-requirements-smart-metering-systems.pdf
  4. hi try these - the actual meter outside the house, which has no numbers on it, and the smart meter debt owing screen (early Sept), which I now see shows the repayment rate on it. (One question answered). I found the S/N in the menus for the smart meter screen but cannot know if this relates to the meter outside, being blank. There is a Pan I.D. screen with a number, then next row it says: Parent: 0000. I have been trying to research more and found this document, front title cover only attached as it is 66 pages. Within it talks about uploading debt remotely which appears to be allowed, although it does not refer to dates, it says "at anytime" - but I would have thought that no contract can override an existing law e.g. statute of limitations. People should be aware that providers do have the right to upload debt remotely, no mention of whether it has to be proven debt? Horrendous. I actually do not know the dates just approximately but as BG say they record their calls, they can include that in their data compliance. One was about two weeks ago and the other was over a month ago. On both occasions they were reading out information which I asked them to send to me since they clearly had it in front of them. I don't know why they won't send it. I have so much stress in my life already with other things going on that I haven't been able to appply my full attention to this matter. I would have to pay £25 to make the claim by the look of it - if done online. I will seriously consider this but cannot budget in that fee for about a week. The statutory breach being the failure to comply with the SAR? something else I noted is that none of my statements of usage mention a debt, none of the data sheets you can download for top ups mention a debt, even after they did this. I cannot access the accounts on their website now and the meter itself appears to have no serial number. Pics attached. (I suppose all that is irrelevant, I need to take more action as you say) British_Gas_account.pdf Pages from 20121214-product-requirements-smart-metering-systemspdf.pdf pix.pdf
  5. Hi - I have two phone conversations now with this Company and I am not happy doing things on the phone as there is no proper record. They have moved the goalposts. I notice they have changed the dates they first said it was from by one year.... in an email to me. Cannot rely on any random email as evidence, that is imply not good enough for a court. I really need the data and I am concerned that it will be 'created'. I tust the ICO should be able to get this out of them and then I can move on it. If I move to court immediately to have the debt removed, unless shown as legitimate, and redress made for time wasted?
  6. hi - yes but what to do - I am so busy trying to run round different computers as I work from home and I don't have time to do the paperwork needed. I am thinking I should go to court as BG are happy for me to wait forever and, no offence to them, but the Ombudsman take such a long time, I don't think it is fair for me to do the suffering and have the costs involved etiher. I am a lone parent and on a register for needs in terms of health so this is the last thing I need right now.
  7. Hi brassnecked, if only, no I am afraid that they have not removed it. It is my understanding that is being collected at £3.00, weekly, daily: no idea. It doesn't seem possible to check that information on the screen of the 'smart' meter. I also had an email from British Gas recently saying that they had reduced the amount: oh so nice of them, thinking this will appease me I suppose. I don't want a reduction of something that I don't owe. I have seen some articles etc about people struggling over previous occupiers debts etc and it is astonishing that this is still such a mess - can walk on the moon but cannot bill people properly.
  8. Hi - to answer points raised, and thanks to all responding - I elected to have the smart meter, on the phone, no paperwork, it runs both gas and electric. The payg has been in place for over ten years since my ex left and I have kept with it so I don't get any bills. I did a SAR almost straight away frorm 8th Sept forward, no response and when chased they said they didn't have it, I copied the request to them again, then they said it wasn't valid without I.D., how funny, no I.D. needed when sending the debt to the smart meter! I complied and sent I.D. after that they ran out time after further delays. Just written again asking for another 21 days. If, and it's a big if, I owe this money, which I have no recollection of at all, I want to see the facts and figures but still can't get these out of them. BG called me and I recall that person saying that it was their mistake, that they gave me a credit instead of a debit?? I know nothing about a credit either. And, if this relates to an "old credit account" - let me see the bills that prove that there was this debt. Otherwsie they are saying that I have been in ignorance all these years and that is my fault, that can't be right. So annoying and frustrating - I could scream.
  9. Hi, yes I did that fairly quiclkly, but was then delayed as they said it wasn't valid without I.D. from me, which I then supplied, then they said they needed another 21 days, and today they said again that they need another 21 days due to technical diffficulties - huh. It is going up to the Ombudsman and the I.C.O. but it is a very worrying thing.
  10. Hi - I have a smart meter through British Gas. I am a pay-as-you-go customer and have no debts on any of my utilities. Recently British Gas randomly accessed my smart meter and electronically/wirelessly loaded up a debt of nearly one thousand pounds to my meter. I had no notice of this happening and only knew about it because my 'smart' meter is in my sitting room and I saw it go off and on a few times. I checked the screens and found that a huge debit sum was suddenly showing on my account with a weekly amount to be taken towards it, or taken every time I top-up. Astonished I started making calls and sending emails - this was 3 months ago. Since then I have been told various things including "we found an old debt on one of your credit accounts from seven years ago (in 2012) and we are allowed to do this". I have no knowledge of having this debt and have asked for the evidence, the serial numbers of the meter it relates to, the data sheets from that meter and the old accounts issued by British Gas - to date - nothing. Incredible as this sounds I have to wonder who else is struggling with a simialr scenario and what rules exist here - anyone who does have a genuine debt would surely be advised and if pursued further, expect the usual right of defence through the courts and the regulatory bodies and reference to the limitations act. Therefore, British Gas not only deny me those rihgts, but prevent me from moving my account because of said erroneous debt. Be warned before you allow a Company to control your account in this way - I now have a very different view of what a SMART METER is.
  11. I too am trying to track down these two companies and have read a court case in 2013 where the judge gave the liquidators permission to dispose of all the data for SPPL. Neutral Citation Number: [2013] EWHC 2485 (Ch). Ascenden responses merely provide the address of the liquidators to customers wanting SPPL info etc, despite the court letting them junk their files. What hope is there with this going on. It seems the courts think that individuals are only fishing either directly or through claims business' yet some of us have very real complaints about serious administration errors on their contracts, mis-selling et al. SPPL were actively selling mortgages over the telephone to customers with small secured loans, converting them into first charge mortgages, so selling between themselves.
  12. Hi - I am in a similar position so posting in this thread, just let me know if it has to be moved - ta. My repo order is six years old also, arrears were capitalised but I fell into small arrears last year and a suspended eviction order was granted. I am curious now as to what the position is regarding the old rep order and whether the lender will require a new application to enforce in its own right, yet, the eviction order (suspended) seems to be reliant upon the repossession order. Hope that is making sense. Therefore any applications for warrant should fail, provided the homeowner has the information and with the option for lenders to move directly to court there is an issue in this procedure for homeowners. ?
  13. I have all the data and think I need a good solicitor now as I have tried everything else already and I know I'm right about the wrong doing on their part, they cannot be allowed to simply print money like this, where this is no term or condition that states that legal fees can attract interest - and since those were the basis of their additions to the mortgage balance I would love to see them show a judge what they are relying on here. Onwards me thinks..
  14. hi - I am really stuck with this, I had legal costs added to my mortgage (past repo attempt) but they were above what the court allowed, eventually I got them back by going to court but they remain on my balance attracting interest. The mortgage company say I should have given them the money (about £1,500) but it was not actual money, it was charges they added. I asked the legal firm the mortgage company had used to take me into court originally, to show that the mortgage company had actually paid out the amount they had not - the legal firm had charged the right amount but the mortgage company elevated the costs, as they do. I am still stuck wondering what I can do about the additional £12-15k they will have made out of me for interest on that 'notional money'. Any ideas as the FOS don't seem to understand. There is no agreement that covers this and they are now saying it forms a new loan but I cannot understand how when they caused all the problems by trying to adding fees unlawfully. thanks in advance.
  15. Hi - I am not sure where I stand in the matter of my late mother's estate. In her Will it is stated that jewellery is to be distributed to the family, however it is a year later and I have heard nothing further from my sister who is acting as executor. The last I heard was that some of the family had decided to give back items to those who had given them including more distant relatives rather than just the beneficiaries of the Will. In this case several daughters. I am at a loss as to what to say or do with this situation. Any advice most welcome. thanks
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