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    • Please check back later on today for a fuller response and some edits
    • Good morning all, No further communication with P2G so now submitting my small claims action. Would be grateful for any feedback on my description of claim before I submit later. The defendant in this case is Parcel2Go Limited The claimant sent a parcel using Parcel2Go Ltd as a broker and Evri as the shipper containing two handmade bespoke wedding trays to a customer with tracking number P2Gxxxxxxxx. The parcel was never delivered although the defendant stated that three attempts had been made to deliver the parcel.  The claimants customer waited in for four days to receive the delivery but no delivery was attempted. There was no communication with the claimants customer.  Despite many web chats and emails the parcel was not delivered and on the Parcel2Go website it stated that the customer had refused delivery. This was not true as no delivery had been attempted.  I was informed that the parcel was being returned to me but after waiting three weeks was informed by Evri that the parcel was lost. I was offered compensation of £20 + shipping fee which I refused and after sending Parcel2Go a Letter of claim this was increased to £75 which I also refused. It is clear that the defendant is responsible for the loss of the parcel as they did not act with reasonable care and skill when handling the claimants parcel, contrary to section 49 of the Consumer Rights Act 2015. The claimant therefore seeks £370 in respect to the value of goods plus court costs. I thought it might be better to use the CRA rather than the Supply of Goods and Services Act as we are sole traders - is this correct?
    • No new development, I'm afraid. The last update I received was a letter from the court, advising that the case had been transferred to Croydon County Court.
    • Read how your orgnisation can make opportunities and employment more accessible for disadvantaged young people.View the full article
    • Hi, I am aware there’s been few threads about this already but just wanted to confirm information on my case. I was with Village gym last year(2023) on initial 6 month usual contract they do, I lost my job and due to that I couldn’t afford to pay for gym nor I had any motivation to go to gym at that time so they sent me arc phone message in September 2023 that I owed them £140 so I paid them back on instalments in 2 months time.  Then I started receiving new years deals in December 2023 and I decided to give them a call but they never mentioned anything about 6 month contract or anything, only that it would be monthly rolling contract and I paid them for 2 months and then I realised both months they charged me £59 instead of £38 they offered me on the phone when I mentioned that I am still student, even though before I was paying £43 a month in mid 2023. I spoke to gym entrance lady and she said I should give a call to gym on the phone number so I did and whoever answered said they’ll pass my info to manager and he will give me a call back in 24 hours, of course no one called me back so I called again and they said same thing. And of course once again no one got in touch with me so I got tired of them charging me more than they should and decided to cancel my direct debit and stopped going there as I got new job with rotation shifts which is not good for me as I cannot visit gym after I finish at 10pm every second week.  And now in April I received arc message saying this :  Also they have my old flat address where I used to live. What is the  best thing to do for me please? Thank you!
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

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paul

 

the sense of injustice overwhelms me regarding your situation however i am hoping that - with political intervention - some sort of favourable action shall be forthcoming

 

I am one of the luck ones - i caught them out, had i not foung CAG a couple of years ago i'd have been shafted similar to what has happened to D&D.

 

My case will be investigated by the ICO shortly for breaches of the DPA, i have requested a meeting with the case worker assigned to my complaint. In addition, the FOS are to investigate my allegations with my MP having a copies of my submitted complaint.

 

RBS refused to supply the documents i needed to win my claim although i made the request puruant to CPR 18, this put me to a disadvantage as the judge did not have the documents to be able to make a reasoned assesment. And yes i did make the DJ aware of RBSs non compliance.

 

RBS will have to comply with the ICO though and submit all documents they hold on me.

 

Paul

An appeaser is one who feeds a crocodile, hoping it will eat him last. <br />

Winston Churchill

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wicked what happens if they dont comply with the ico?

OFT debt collection guidance

 

Please remember the only stupid question is the one you dont ask so dont worry about asking the stupid questions.

 

Essex girl in pc world looking 4 curtains 4 her pc,the assistant says u dont need curtains 4 a computer!!Essex girl says,''HELLOOO!! i,ve got WINDOWS!!'.

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wicked what happens if they dont comply with the Information Commissioners Office?

 

I share your frustrations and i have first hand experience of regulatory incompitence. Saying that, I believe it was a complaint from a CAGger to the ICO that resulted in confirmation that data held on Barclaycard's microfiche was deemed a relevant filing system and therefore data for the purposes of a SAR.

 

Pw

An appeaser is one who feeds a crocodile, hoping it will eat him last. <br />

Winston Churchill

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Paul,

 

It looks like the RBS House of Cards is about to tumble, looking at the news today, doesn't it?

 

Sir Fred and Sir Tom seem to be the first casualties.

 

The tax payer is going to be the 3rd one, as it looks like we're going to "part-own" (if that is possible) RBS.

 

Could we say this is all down to your efforts? :p;)

 

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Paul,

 

It looks like the RBS House of Cards is about to tumble, looking at the news today, doesn't it?

 

Sir Fred and Sir Tom seem to be the first casualties.

 

The tax payer is going to be the 3rd one, as it looks like we're going to "part-own" (if that is possible) RBS.

 

Could we say this is all down to your efforts? :p;)

 

Hi Car

 

The screw will get even tighter for RBS shortly with political and more media exposure expected.

 

Oh, and the Keane case resumes today.

 

Regards

Paul

Edited by paulwlton
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An appeaser is one who feeds a crocodile, hoping it will eat him last. <br />

Winston Churchill

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the government will own more than 50% of rbs by 8am in the morning

 

the banks hate the word "partial nationalisation"

see the robert peston blog on the bbc website

 

presumably it is in order to put a link to the bbc ?

 

BBC NEWS | The Reporters | Robert Peston

 

 

 

 

quoting from the blog

 

" Which bank will be first to tap taxpayers?

Well I would expect Royal Bank to raise the capital it needs over the weekend. On paper its balance sheet looks okay. But its board has concluded it needs a further cushion of capital, perhaps as much as £10bn.

This need not spook any depositor or saver with RBS. In fact the contrary is true. RBS will be all the stronger for strenthening its balance sheet and accessing the Treasury's interbank guarantee.

But it's a terrible humiliation for RBS's chief executive, Sir Fred Goodwin - who broke all British records by raising £12bn in a rights issue less than six months ago.

After the eyewatering fall in RBS's share price at the end of last week, RBS's entire market value is now less than the cash it raised just a few months ago. And in terms of what can damage the credibility of a chief executive, it doesn't get much worse than that

Goodwin has told colleagues that his priority is to raise the desirable new capital, and that he wouldn't stay in his job after that if shareholders wanted him to go.

That's his coded way of saying he's off, possibly as soon as Monday - and he'll be replaced by the former Abbey finance director, Stephen Hester, who is currently chief executive of British Land.

But, to be clear, RBS won't be the only bank raising capital in the next few days."

:cool: sunbathing in juan les pins de temps en temps

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On PAPER their balance sheet look O.K......but we know what these paper balance sheets are made up of don't we Paul ???? .........sparkie

 

We certainly do mate.

An appeaser is one who feeds a crocodile, hoping it will eat him last. <br />

Winston Churchill

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I wonder what will happen with the OFT test case now -will they still have the cheek to appeal the decision(s) or do you think that progress could now be made?

Isn't funny now though - we are basically claiming back our own (tax) money with any payouts we get......lol....

Also, surely now that they are part nationalised, they should HAVE to be transparent and tell us how much it costs them to bounce a payment and surely, as majority shareholders, we have the right to request this information?

I also wonder if the whole unenforceable agreement thing will get easier to fight? I can't see how they can get away with taking their share holders to court for trying to get an unenforceable agreement enforced??

Edited by un1boy
Typo's! :-/

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I also wonder if the the whole unenforcable agreement thing will get easier to fight? i can't see how they can get aay with taking their sahe holders to court for trying to get an unenforcbale agreement enforced??

 

 

I beleive Prof Roy Goode and Francis Bennion may have some influence on this subject.

An appeaser is one who feeds a crocodile, hoping it will eat him last. <br />

Winston Churchill

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On the news tonight that Fred 'The Shed' is to quit tommorow.

 

No matter how far he falls, I bet he lands on a nice pile of cash.

 

It does however set a good example to the reat who were so reckless with other peoples money and lives.

 

David

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I beleive Prof Roy Goode and Francis Bennion may have some influence on this subject.

 

 

see gareth thomas MP's 's statement regarding the banks being unable to enforce any agreement whilst in default, under section 78 cca and the fact that

 

http://i283.photobucket.com/albums/kk289/42man_2008/HOC-1.jpg

 

http://i283.photobucket.com/albums/kk289/42man_2008/HOC1-1.jpg

 

 

since gareth thomas is part of the government it is suggested that the

songs to be sung should be "sung from the same hymn sheet" :

 

 

hence the potential minor shareholder in say RBS (eg current management of RBS etc etc ) should act in accordance with the statement made by gareth thomas regarding banks themselves entering into default.

Tam Wing Chuen -v- Bank of Credit and Commerce Hong Kong Ltd [1996] 2 BCLC 69

 

1996

PC

Lord Mustill Commonwealth,

 

Lord Mustill discussed the need to construe a contract contra preferentem: "the basis of the contra proferentem principle is that the person who puts forward the wording of a proposed agreement may be assumed to have looked after his own interests, so that if words leave room for doubt about whether he is intended to have a particular benefit there is reason to suppose that he is not."

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I beleive Prof Roy Goode and Francis Bennion may have some influence on this subject.

 

Sorry Paul, I don't understand.

Disclaimer: Anything I write in these forums is my personal opinion and offered without prejudice. If in doubt, please seek independent legal advice.

 

*If what I have told you in this post has helped, please press the star at the bottom left and tell me!!*

 

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un1boy vs egg *SETTLED* | Un1boy vs LTSB-SETTLED | un1boy vs Black Horse-SETTLED | Un1boy v Smile *WON* | un1boy v HSBC - SETTLED! | Un1boy's HSBC CC - SETTLED! | Un1boy vs Co-Op *SETTLED* |un1boy vs Co-Op CC *SETTLED*

 

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see gareth thomas MP's 's statement regarding the banks being unable to enforce any agreement whilst in default, under section 78 cca and the fact that

 

http://i283.photobucket.com/albums/kk289/42man_2008/HOC-1.jpg

 

http://i283.photobucket.com/albums/kk289/42man_2008/HOC1-1.jpg

 

 

since gareth thomas is part of the government it is suggested that the

songs to be sung should be "sung from the same hymn sheet" :

 

 

hence the potential minor shareholder in say RBS (eg current management of RBS etc etc ) should act in accordance with the statement made by gareth thomas regarding banks themselves entering into default.

 

The problem is that creditors are claiming they have complied with the requests and are continuing their collection activity when they are still obviously in default.

An appeaser is one who feeds a crocodile, hoping it will eat him last. <br />

Winston Churchill

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Also, surely now that they are part nationalised, they should HAVE to be transparent and tell us how much it costs them to bounce a payment and surely, as majority shareholders, we have the right to request this information?

 

They may now be considered Public Bodies, so, hopefully, we can use the Freedom of Information Act against them?

 

:p

 

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They may now be considered Public Bodies, so, hopefully, we can use the Freedom of Information Act against them?

 

:p

 

Hmmm.....good point, but would it still be under the FIA if they are only *part* nationalised..........

 

Shall I send thema request under the act and see what happens? If you think I should, I'll need some help so let me know and I'll start a thread!! :)

Disclaimer: Anything I write in these forums is my personal opinion and offered without prejudice. If in doubt, please seek independent legal advice.

 

*If what I have told you in this post has helped, please press the star at the bottom left and tell me!!*

 

My charges claims:

un1boy vs egg *SETTLED* | Un1boy vs LTSB-SETTLED | un1boy vs Black Horse-SETTLED | Un1boy v Smile *WON* | un1boy v HSBC - SETTLED! | Un1boy's HSBC CC - SETTLED! | Un1boy vs Co-Op *SETTLED* |un1boy vs Co-Op CC *SETTLED*

 

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un1boy vs Experian - Default removal

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Hmmm.....good point, but would it still be under the FIA if they are only *part* nationalised..........

 

Shall I send thema request under the act and see what happens? If you think I should, I'll need some help so let me know and I'll start a thread!! :)

 

Er, I was joking.

 

:oops:

 

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Bennion drafted the Act back in the early 70's, Goodes been contradicting Bennion ever since. Needless to say, Goode is not on Bennions Christmas card list.:D

 

The OFT claim it is acceptable to recreate an agreement from internal records in order to comply with a request for a true copy. I wonder if Francis Bennion had this in mind when drafting the Act.

An appeaser is one who feeds a crocodile, hoping it will eat him last. <br />

Winston Churchill

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Well the true copy I received from one of mine had the current credit limit of 10k on it and not the original amount of about 1k before they went on their irresponsible lending spree:D

BANK CHARGES

Nat West Bus Acct £1750 reclaim - WON

 

LTSB Bus Acct £1650 charges w/o against o/s balance - WON

 

Halifax Pers Acct £1650 charges taken from benefits - WON

 

Others

 

GE Money sec loan - £1900 in charges - settlement agreed

GE Money sec loan - ERC of £2.5K valid for 15 years - on standby

FirstPlus - missold PPI of £20K for friends - WON

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The OFT claim it is acceptable to recreate an agreement from internal records in order to comply with a request for a true copy. I wonder if Francis Bennion had this in mind when drafting the Act.

 

Shouldn't think so Paul and it effectively boils down to the acceptance that anyone working in the legal profession is above reproach. It appears that as long as a declaration has been made that this is a 'true copy' as would have been had they got it then that suffices in court. However, I recently got side stepped as a LIP against a Barrister when I questioned the authenticity of an extremely 'convenient' email appearing in disclosure documents which carried no audit trail (as one might expect on an email) - I recreated an identical copy of what had been submitted using a Word document to show the judge how this 'convenient' email which I never received, but which made a big difference to the balance of the case in favour of the opposing side, could have been blue petered and I was slammed down when the barrister said I was implying that a qualified solicitor-a respectable member of the Law Society blah,blah would lie under oath and a statement of truth - Judge swiftly put me in my place and ignored the whole email argument which discredited me. So given I know that email never went out what does one do? - believe the legal people or ones own judgment and moral fibre? - I know who I trust.

 

Bennion would not be a happy bunny.

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Hello S!

 

So given I know that email never went out what does one do? - believe the legal people or ones own judgement and moral fibre? - I know who I trust.

 

 

I think this may be a good reason to always request the bankers produce Server Logs to substantiate if any such crucial emails were ever sent.

 

IOW, if you get advanced warning of a dubious email you know has never been seen before, make it absolutely clear that you never received this, and make it clear the opposition must produce evidence that the highly convenient email was actually sent.

 

I think the Civil Evidence Act 1995 is applicable, as this would be regarded as Hearsay Evidence, so would need to be supported with some Evidence to validate it. For example, Server Logs would be suitable Evidence to at least prove that an email was sent at exactly that time.

 

The Logs would show the Message being sent from their Mail Server to your ISP's Mail Server, and from there to your PC. The Byte Size of the Message should exactly match the size of the Message that was sent. These Logs should be supported via independent ISP Verification.

 

However, even armed with that, you'll probably still have to contend with a Judge who is as ignorant of IT and Email Servers as they are of the Consumer Credit Act!

 

The Barrister you were up against was using his/her greater Courtroom experience to pull a few strokes, that was all. It was a bluff that, sadly, you could not call at the time (few LiPs could, they knew that).

 

But, this is a very useful thing to hear, as it suggests that we should all demand that any crucial/pivotal emails being submitted as Hearsay Evidence, must be substantiated via accurate and independent Logs.

 

It would've been nice to see the Barrister's reaction if faced with probing questions about their abject failure to notify the Court in advance about this Hearsay Evidence, and their inability to explain the lack of Server Logs to back up the email's authenticity.

 

Then, by all means, let him/her swear under oath the email was genuine!

 

Bennion would not be a happy bunny.

 

I don't think Francis would be too happy at all. From what I gather, he is quite IT Literate these days. Here's his Web Site for a start:

 

Francis Bennion

 

Cheers,

BRW

Edited by banker_rhymes_with
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