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Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times. ×


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    • finaldj
      Santuary Housing

      By finaldj · Posted

      I contacted Sanctury housing in August 2023 after informing them my father in law who had Dementia had moved into a Nursing home December 2022. We kept the flat for 8 months until such a time we could accomodate some of his furniture that my wife wanted to keep. I contacted them in August 2023 to let them know the situation by email as I was the named person that could speak on his behalf. I informed them that we had left it to late for POT and were seeing a solicitor for Deputyship of his financies. I asked them what information would they need in order to give notice on the flat and we could provide details of his condition and nursing home. This went ignored I left it a month and then called them October 2023. I was promised a call back from a manager over the next few days. This never happened and it was end of November when I contacted them again and they had no record of me calling them. I explained the email and again I was told the local manager to the area would call me. This never happened and I ended up emailing them in January 2024 with a copy of the email from August. Again this went ignored and I had explained to them that we couldn't just go to the bank and stop the DD as we had tried. This email again went ignored. I then had a letter written to our home address in February asking us to get in contact with them (local manager) as they were concerend nobody was living in the flat. He had an email address so I copied in the last 2 emails to say I had been trying to give notice since August 2023. I also stated that I would like the rent that was paid from August 2023 refunded back to his account as I had officially tried to give notice then and it went ignored. He replied to us about wanting to look at the flat then notice could be given once he had contacted the nursing home to confirm he was actually living there now. Notice was giving for the 22 March 2024 and this would be when rent would stop and no further payment would be taken by this point. The fact I asked to be back dated went ignored. I have since noticed on 2 banks statement for April and May that they are still taking Rent payments of £501 from his bank. Further to this which seems very strange. He was with Eon Next for his utility bill again we were having problems getting this stopped as they needed a named person on his account which there wasn't one despite me managing his online account for him. I didn't check the email address that often that I used to set it up and went to check as noticed the credit he had built up with not living there was all getting refunded in February. The email said £600 would be refunded to his account with a (sorry you are leaving us message) but how can he leave as nobody but himself had access to speak with them. I also noticed the lady in the flat above him had a letter from her bank sent to his address with his address details but his name which was dated 4th March well before we had given notice and it said (thank you for giving us your new address details) we have set all this up for your account.   So Sanctuary housing must have been aware he wasn't living there from the ignored emails for the lady above to start changing address details to move into his flat before the housing manager had even got in contact to ask if anyone was living there. What I basically want to know his do we have any legal standing to claim the rent back from when I first contacted them in August 2023? There is roughly £3000 to come back  
    • dx100uk
      Debt advice

      By dx100uk · Posted

      lowell letter = we've mugged you once - why are you not paying this other debt....😎
    • dx100uk
      Returned NIP Nov23 - Heard Nothing - Now It's been returned as refused and have SJPN Form

      By dx100uk · Posted

      i see you are posting this all over the internet too. here you say it was returned by the safety camera dept UK, Wales Returned NIP Nov23 - Heard Nothing - Now It's been returned as refused and have SJPN Form. Help please? WWW.FTLA.UK UK, Wales Returned NIP Nov23 - Heard Nothing - Now It's been returned as refused and have SJPN Form. Help please?  
    • axil23
      Wrong settlement quote given on PCP.

      By axil23 · Posted

      I see what you mean. I will wait till the 8 weeks is up and then take it up with FOS. Before I do will be on with some more details on the SAR. Thank you once again. 
    • lolerz
      Eviction Time Again - Twice In 7 Months

      By lolerz · Posted

      Tagging @stu007 who's great with this. You should have at least 2 months notice with a Section 21 notice (Which Form 6A is used) For now, scan, redact and upload anything you think will be useful    

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Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times.

Capquest again!

maybelline
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maybelline

maybelline

Posted
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I have read many threads on Capquest and think maybe I have missed something because several months on they are still producing the same old rubbish and refusing to remove a default for a non existent agreement, so called purchased from HFC who have now removed this data but who say contact Capquest, nothing to do with us. I dont get it? It is the same info but being processed by Capquest who are a Data Controller, therefore should respond and are in breach if do not, they kept passing me back to HFC saying that HFC had the agreement, in the end they did not, but I have been going round in circles between them and cant pin them down. I have now sent it all off to ICO and have a case number, assume I have to just wait now?

'rise like lions after slumber, in unvanquishable number, shake your chains to the earth like dew, which in sleep had fall'n on you, ye are many, they are few.' Percy Byshse Shelly 1819

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  • 3 weeks later...
maybelline

maybelline

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ok, I have been dealing with this issue on my thread M v HC and defaults removal threads -

 

Westcot and HFC have now removed the inaccurate data but Capquest continue to send the incorrect info to me as if this substantiates their actions, this matter is with ICO but will reply to them again as they are wrong, wrong, wrong!

'rise like lions after slumber, in unvanquishable number, shake your chains to the earth like dew, which in sleep had fall'n on you, ye are many, they are few.' Percy Byshse Shelly 1819

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maybelline

maybelline

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Capquest, the umpteenth letter saying they are looking into and, wait for it, they have closed the account, thats good of them since it never existed in the first place and still will not remove default!!

 

ICO will need updating then.

'rise like lions after slumber, in unvanquishable number, shake your chains to the earth like dew, which in sleep had fall'n on you, ye are many, they are few.' Percy Byshse Shelly 1819

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deedee1310

deedee1310

Posted
Posted

Hi Maybelline.

 

I have only just seen your thread.

 

Please ensure that you check your credit files with all three CRAs to ensure that Capquest have indeed removed all their entries and markers (if applicable) from your files, before you update the ICO. I don't trust Capquest in the least and have been on the receiving end of their dirty tricks. :mad:

 

 

deedee

My threads

deedee1310 v Abbey, deedee1310 v Capital One, deedee1310 v Halifax Plc, CapQuest CCJ, deedee1310 v Littlewoods & deedee1310 v Smile

If I have been of help in even the smallest way, please click the star and "add to my reputation" :p

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maybelline

maybelline

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thanks deedee, I certainly will!:)

'rise like lions after slumber, in unvanquishable number, shake your chains to the earth like dew, which in sleep had fall'n on you, ye are many, they are few.' Percy Byshse Shelly 1819

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maybelline

maybelline

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new letter, incorrect data to be removed, at long ****** last! too late for sorting out some other really important stuff but about time, why oh why cant they just accept they are wrong in the first place???? grrrhhhhh.

'rise like lions after slumber, in unvanquishable number, shake your chains to the earth like dew, which in sleep had fall'n on you, ye are many, they are few.' Percy Byshse Shelly 1819

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maybelline

maybelline

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not budged yet??! watching them closely.

'rise like lions after slumber, in unvanquishable number, shake your chains to the earth like dew, which in sleep had fall'n on you, ye are many, they are few.' Percy Byshse Shelly 1819

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deedee1310

deedee1310

Posted
Posted

Hi Maybelline.

 

I second CurlyBen and yes do watch them closely. They're slippery eels and don't play fair. Do not give them an inch!

 

deedee x

My threads

deedee1310 v Abbey, deedee1310 v Capital One, deedee1310 v Halifax Plc, CapQuest CCJ, deedee1310 v Littlewoods & deedee1310 v Smile

If I have been of help in even the smallest way, please click the star and "add to my reputation" :p

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maybelline

maybelline

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hello, thanks for your replies, they wrote and said they needed 28 days to remove it??? cant see why, so I have shot off a quick reminder, if nothing happens then I will issue the N1:)

'rise like lions after slumber, in unvanquishable number, shake your chains to the earth like dew, which in sleep had fall'n on you, ye are many, they are few.' Percy Byshse Shelly 1819

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maybelline

maybelline

Posted
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HOW DARE THEY! CAPQUEST have marked the file as satisfied instead of removing the default!!!!!!

 

how can it be satisfied, there was never any debt to them, I am so cross, will issue the N1, so angry at them for this, they wrote to me and stated clearly they agreed no agreement existed and no account numher, I just do not have and never have any agreement that they are filing, as if I havent enough real issues to sort out without their incompetence SOOOOO CROSS

'rise like lions after slumber, in unvanquishable number, shake your chains to the earth like dew, which in sleep had fall'n on you, ye are many, they are few.' Percy Byshse Shelly 1819

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deedee1310

deedee1310

Posted
Posted

Hon I'm so sorry.

 

Capquest are idiots - we did warn that they'd be devious :mad:

 

Do not worry. Issue your N1 as previously advised and wait for your court date. If you've read my Capquest thread, you'll see that the judge took a dim view of their not complying with my CCA and SAR requests and set-aside their CCJ against me. Provided you have a judge with sense, the same should apply. They are clearly in the wrong and you have enough evidence to damn them to thy kingdom come. Also raise a dispute with the CRA. They will tell you crap about having to ask Crapquest to remove the entry but you may have to threaten them with Court Action too.

 

We're all behind you as you know, so keep smiling :D

 

deedee xx

My threads

deedee1310 v Abbey, deedee1310 v Capital One, deedee1310 v Halifax Plc, CapQuest CCJ, deedee1310 v Littlewoods & deedee1310 v Smile

If I have been of help in even the smallest way, please click the star and "add to my reputation" :p

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maybelline

maybelline

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thanks, just got home from work to find a fantastic letter from Student Loans, purporting to be a copy ? never received saying I did not defer (so cross with them now) it take so much time and effort sorting out these agencies who get it so badly wrong! a nice cup of tea I think and relax:)

'rise like lions after slumber, in unvanquishable number, shake your chains to the earth like dew, which in sleep had fall'n on you, ye are many, they are few.' Percy Byshse Shelly 1819

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  • 3 months later...
maybelline

maybelline

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CAPQUEST nightmare!!!!!!!!!!!!!!

 

I am so cross, letter from ICO to seem to have encouraged Capquest to think that it is okay to put back and update information that I have just spent 12 months proving to Capquest in wrong?????????????????

its a totally different account number, the figures are wrong the dates are wrong and they have told ICO its because it just took them awhile to start the account blah blah blah, total rubbish and now thanks to ICO they have gone and made a bad situation worse!!!!!!!!!!!!!!!!!!!:mad::(

'rise like lions after slumber, in unvanquishable number, shake your chains to the earth like dew, which in sleep had fall'n on you, ye are many, they are few.' Percy Byshse Shelly 1819

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maybelline

maybelline

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I have read many threads on Capquest and think maybe I have missed something because several months on they are still producing the same old rubbish and refusing to remove a default for a non existent agreement, so called purchased from HFC who have now removed this data but who say contact Capquest, nothing to do with us. I dont get it? It is the same info but being processed by Capquest who are a Data Controller, therefore should respond and are in breach if do not, they kept passing me back to HFC saying that HFC had the agreement, in the end they did not, but I have been going round in circles between them and cant pin them down. I have now sent it all off to Information Commissioners Office and have a case number, assume I have to just wait now?

 

sorry ICO but you do not understand the Consumer Credit Act 2004 and you are IMO misleading consumers:(:confused:

'rise like lions after slumber, in unvanquishable number, shake your chains to the earth like dew, which in sleep had fall'n on you, ye are many, they are few.' Percy Byshse Shelly 1819

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  • 5 months later...
deedee1310

deedee1310

Posted
Posted

Hi maybelline.

 

How did you get on with these fools in the end? I'm about to tackle Cr*pquests entry on my Experian, Equifax and Call credit files, having only just got their CCJ entry removed from the Register and ergo my credit file (I'll fill you in later).

 

Hope all is well in any case? I've been lurking around the forum but not for long or keeping the mad hours that I used to as my health isn't too good at the moment.

 

Anyway hope you reply soon.

 

Take care.

 

deedee :)

My threads

deedee1310 v Abbey, deedee1310 v Capital One, deedee1310 v Halifax Plc, CapQuest CCJ, deedee1310 v Littlewoods & deedee1310 v Smile

If I have been of help in even the smallest way, please click the star and "add to my reputation" :p

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maybelline

maybelline

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Posted (edited)

all came off in the end - I cant remember now if I actually issued the N1, I would need to check, IMO they realised they could not go into court with absolutely no information. I did a full SUBJECT ACCESS REQUEST and paid my £10 to find out exactly what they did and did not have to support their spurious argument in prep for the court case.

 

good luck and stick with it.

Edited by maybelline

'rise like lions after slumber, in unvanquishable number, shake your chains to the earth like dew, which in sleep had fall'n on you, ye are many, they are few.' Percy Byshse Shelly 1819

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